Quality Assurance Manual

Document: CIV QAM

Control of Non-Conforming
Product Procedure
Section 6

Rev: E 0
Date: 15/08/2009
Page: 1 of 3

Process flow for the control of non conforming product

Quality Assurance Manual

Document: CIV QAM

Control of Non-Conforming
Product Procedure
Section 6

Rev: E 0
Date: 15/08/2009
Page: 2 of 3

Process flow for the control of non conforming product

Purpose:

To ensure controls are implemented for the identification,

documentation, evaluation and segregation where possible
of

material

which

does

not

conform

to

specified

requirements to prevent unintended use or installation

Scope:

All material used in the manufacturing process, from

receipt through processing to final hand over to the client

Objectives: No non-conforming product to be used except under

concession.

Ste
p
1

3.

Activity
Non-conforming product may be identified
anywhere within the installation process.
Inspection and test results will be the basis to
classify product as non conforming
Depending on the nature of the non-conforming
product, the following documents are to be
used to record the non- conformance. Daily
diary or snag sheet for non-conformities which
can be fixed immediately. All other nonconformances shall be recorded on the Non
conformance report, or if not considered
serious, noted as an observation and corrected.
Non-conforming product which cannot be fixed
immediately shall be identified by suitable
means, either marking or by tags and where
possible segregated to stop any inadvertent
use.
Non-conforming product identified during
receipt inspection will not be off loaded except
under concession. The nature of the nonconformance will be identified on the delivery
document and the purchasing department
notified Records of supplier non-conformances
shall be maintained by Contracts manager.

Responsibilit
y
All personnel

Contract
manager /
Site agent

Reference
document
Inspection/
Test
Records
Daily
diary /
Snag sheet
Non
conformanc
e report

Contract
manager /
Site agent

Contract
manager /
Site agent

Nonconformanc
e report.
Delivery
notes

Quality Assurance Manual

Document: CIV QAM

Control of Non-Conforming
Product Procedure
Section 6

Rev: E 0

Non-conformance reports are to be registered,

identifying date raised and person responsible
to address the problem. The actual cause of the
non-conformance should be determined and
the necessary steps needed to address the
problem and stop the problem from recurring
identified within the Non conformance report.
Non-conforming product may be reworked to
meet specified requirements, used under
concession or scrapped. If product is reworked
it will be re inspected in accordance with
planed arrangements

Contracts
manager

Concessions may be requested however, only

the Contract manager may approve the
request. Depending on the nature of
concession requested and contractual
requirements it may be submitted to the client
for approval

Contracts
manager

Records of all Non conformance reports shall be

kept for a minimum period of one year

Should non conforming product be detected

after delivery or whilst in use the procedure for
corrective action is to be followed

Contracts
manager /
Management
Representati
ve
All personnel

Contracts
manager

Date: 15/08/2009
Page: 3 of 3
Nonconformanc
e report
registers.
Corrective
action
procedure
Quality
control plan
and
applicable
inspection
reports
Non
conformanc
e report /
Correspond
ence with
client
Procedure
Control of
records
Procedure
Corrective
action