SHEILA S.

MARKS, MBA, CPC

214-802-5252

sheilamarks98@yahoo.com
www.linkedin.com/in/sheilasmarks

OPERATIONS MANAGEMENT / SALES MANAGEMENT

Top performer with a record of accomplishments in executing global projects and strategic initiatives that increased
revenue, reduced cost, improved efficiency and delivered superior customer service while managing a budget of
over $3 billion. Demonstrated effectiveness in leading multiple operations, building high performing teams, devising
systems and controls to improve factory processes during periods of consolidations, acquisition, mergers and
significant growth. Successful in directing organizational transformation, streamlining businesses processes, leading
cross-functional sales teams and profit and loss management. Key Strengths:

Billion-Dollar Revenue l Profit/Loss Management

Strategic Planning & Operational Analysis/Delivery
Sales Management I Sales l Customer Relations
Performance Management l Performance Metrics
Budgeting l Forecasting l Cost Control
Business Market Planning & Development

Relationship Management l Team Building

Policies, Procedures l Compliance
Change & Process Management l Planning
Organizational Development l Training
Contract Negotiation
Mergers l Acquisitions l Integration

Recognized as a trusted business advisor that operates at the highest level of discretion and integrity who adapts to
rapid changing environments and consistently achieves financial goals, fosters systemic thinking and two-way
communications, makes effective decision in certain and uncertain situations and aligns staff to deliver on objectives
within set time frames.

SELECTED BUSINESS CONTRIBUTIONS

Operations l Sales Management: Led a team of Directors, Sales Managers, Regional Managers, Account Executives and
Inside Sales/support staff in multiple locations. Developed and executed strategic and tactical plans including territory
assignments, industry and account segmentation, sales incentives & guidelines, aggressive account planning and
management of weekly territory activities to ensure growth and stabilization of revenue. Trained sales personnel on
consultative sales practices, situation and cost benefit analysis, problem solving, proposal preparation, solution selling and
closure techniques. Oversaw inside support activities in automatic call distributor environment handling revenue
generations, billing inquiries, collection efforts and customer complaints. Received Circle of Excellence Award
Corporate-HQ l Officers Staff Management: Performed as primary intermediary between officer and constituents to
steer support of key imperatives and advancement of strategic/tactical plans. Oversaw all plans, expense and capital
budgets, issues resolution, headcount, performance evaluations, staffing, surplus, compensation, business and event
planning, meeting preparation, tactical alignment of business objectives with partnering organizations, compliance, safety,
kick-offs, webcast, agency reviews and operation reviews to assure activities aligned with goals.
Organizational Development: Directed the hiring, supervision, and development of management, professional, and
administrative personnel. Developed position requirements, performance standards, goals and objectives, and evaluation
criteria. Designed and implemented personnel policies, operating procedures, and employee manuals. Enhanced
communications, quality of talent, service delivery, productivity, union relations and overall operational effectiveness.
Contract Negotiations l Vendor Liaison: Managed as key liaison between strategic partners/vendors and company
personnel for all communications, pricing, commission, developing contractor staffing plans, contractor salary negotiation,
terms, audits and contract inventory. Negotiated all major contracts from one year to multiple years including assessing
options for cost plus and should cost pricing models.
Merger & Acquisition Management: Performed operational readiness activities for mergers integration including premerger assessments, analysis, and alignment of new company assets to translate acquisition strategy into an executable
integration plan. Developed a guidebook for merger integration team to use to facilitate new company communication,
information sharing, organization structure, headcount, customer service strategy, key initiatives synergy targets, access to
systems, sales tools, processes and products to enable attainment of key milestones. Received Key Contributor Award
Project & Program Management: Led targeted decision-making among management / non-management employees
responsible for implement solutions sold by 1,278+ U.S. based salespeople. Enhanced pre and post activities including
modifying end-to-end systems processes (Just-n-Time, First-In-First-Out, Specialization and Coordinated Solution Delivery) to
improve processing time, project closure percentage, order accuracy and reduce red jeopardies. New process identified as
best in class and leverage across all company factory organizations. Received Key Contributor Award

S. Marks,
Resume, Page Two

PROFESSIONAL EXPERIENCE
AT&T, Inc., 1978 to 2013
Executive Director Brand Management
Director | Chief of Staff Corporate Communications
Director | Chief of Staff Sales, Government, Education, Healthcare & Marketing
Director Market Development & Business Planning
Regional Vice President New Business Development
Directed and managed daily brand management, corporate communication and sales operations. Led internal / external
brand operations strategy development, implementation, and management, including overseeing a top-performing team of
nine staff and seven contractors who strengthen brand perception via use of integrated marketing plans, corporate assets,
and merchandise. Delivered resourceful decision-making based on qualitative / quantitative research and engaged
stakeholders to successfully implement brand initiatives (e.g. messaging platforms, visual, messaging tone of voice, imagery,
and larger product / service programs) to enable alignment with corporate vision and frameworks.
Strategically steered support for officer to advance tactical plans to ensure key corporate communications imperatives
were achieved, including supervising a results-focused team providing staff support for 276 employees, as well as leading
highly visible projects to maintain internal and external information flow. Cost-effectively managed a $95.6 MM expense
budget and capital.
Responsible for hiring, training of professional and administrative staff, operations, strategic & tactical planning, sales,
customer service, conflict resolution, and employee support. Served as a conduit between officer, finance, marketing,
sales operations, compensation, customer care, sales effectiveness, to align tactics and resolve issues, develop sales plans,
manage performance issues, devise surplus plans, analyze territory coverage, develop compensation, and assess
performance. Managed base retention of 30K high-end business customers representing $6.6 billion revenue base.

Additional Positions Held:

Director Business Communication Operations

Regional Vice President Sales & Business Operations
Regional Vice President Project Management
Regional Vice President Sales Compensation & Strategic Planning
Area Manager Sales Analysis/Marketing Administration
Regional Sales Manager/Sr. Account Manager/Manager
Service Representative/Network Assignment/Employment and Placement Clerk

Directed daily factory operations with 5 Associate Directors and 200 union employees supporting $120MM in contracted
revenue. Enhanced pre-sales / post-sales implementation team procedures, including improving processing time by 20 bps,
project closure percentage up by 3 bps, and order accuracy by an average of 2 bps while reducing the red jeopardys by 70%.
Applied strong leadership skills toward managing subordinates responsible for supporting operational objectives to ensure
core business revenue goals were attained, including serving as an integral partner to sales force to identify and qualify
sales / opportunities and recommend growth plans. Created sales support programs, including assessing markets,
planning product lifecycles, and defining product and service launches. Played a vital role in designing, developing,
documenting, communicating, and implementing compensation programs to achieve $1.899B in revenue.

EDUCATION & TRAINING

Masters of Business Administration, Management Dallas Baptist University
Bachelors of Business Administration Dallas Baptist University
Leadership, Organizational Culture & Change Program Mays Business School @ Texas A&M University
Accelerated Leadership Program AT&T University
Communicate to Influence Decker Communications
Certified Professional Life Coach Life Coach Institute of Orange County
Real Estate Training University of Houston School of Real Estate
References Provided Upon Establishment Of Mutual Interest