Jamal D.

Holloway
1456 Paramount Dr. Apt. 2B
Huntsville, Al 35806
Phone: 256.603.8600
Email: jamalhllwy@yahoo.com

OBJECTIVE: To contribute to an organization’s success by using my educational and

professional experience.

EDUCATION:
Lee High School 1996 - Advanced Diploma
University of Phoenix 2007 – Bachelor’s in Business Management (estimated
graduation December 2010)

PROFESSIONAL EXPERIENCE:
March 2006 – February 2010
TBC Corporation
Store Manager National Tire & Battery (NTB) – Huntsville/
Madison, AL
Develops and direct a team of 15 tire and mechanical technicians to ensure all
products, as well as, services are delivered with the highest level of quality and
customer service. Responsible for staffing plans, payroll, recruiting, retention
strategies, training & development, coaching, counseling, succession training and
scheduling. Manages and directs all service department activities of the store
including selling tires, mechanical services, and responsible for developing and
maintaining commercial/ fleet accounts.

Store Manager Big O Tires - Las Vegas, NV

Manages and directs all operational functions of the store including the hiring &
interviewing process, while maintaining the brand of the company. Partners with
technicians to assess customer's needs and solutions that will benefit the company.
Performs monthly inventory, compiles data for weekly production reports, and
prepares weekly store schedules. Partnering with District Manager to implement
systems to help achieve expected levels of success.

August 2005 – February 2006

GCA Staffing (PPG Industries, Inc.) – Huntsville, AL
Production Team Lead
Managed team of employees in the preparation department to ensure quality
products.
Partnered with department head on training employees and created training manual
for employees to use as a guide. Performed daily audits on materials needed for the
preparation department to maintain a sufficient quantity, and inspected materials for
defects. Completed daily production reports to monitor workforce productivity.

August 2004 – August 2005

Century Automotive Group – Huntsville, AL
Service Advisor
Scheduled services for customers, managed appointments, made follow-up contacts
to ensure efficient customer service; and processed necessary paperwork for
maintenance and services, while handling customer concerns. Utilized
comprehensive service estimates to assist in informing the customer of service
requirements.
September 1999 – August 2004
National Tire & Battery (NTB) – Madison, AL
Customer Sales Associate
Communicated benefits of products, services, features, and special offers to
customers. Prepared accurate paperwork to ensure efficient processing of customer
transactions and exceeded sales quota.

TECHNICAL SKILLS:
Proficient in Microsoft Windows and Microsoft XP
Proficient in ADP