User Guide

Amadeus
Airline Service Fees (OB Fee)
Travel Agents Guide
October 2011

Amadeus Airline Service Fees

User Guide

Document control
Security level
Company

Amadeus Qatar W.L.L

Department

Training Services

Author

Muhammad Zafar Minhas

Reviewed by

Date

Approved by

Date

Version

Date

Change

Comment

By

October 2011

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User Guide
Table of Contents
Table of Contents ................................................................................. 3
INTRODUCTION .................................................................................... 4
IATA OB Fees
ATPCO Ticketing Fees

4
4

AMADEUS FOCUS................................................................................ 5
FEATURES
SHOPPING & PRICING
TICKETING
BENEFITS TO TRAVEL AGENTS

5
5
5
6

FUNCTIONAL DESCRIPTION GENERIC CERDIT CARD................. 7

INTEGRATION WORKFLOW SHOPPING & PRICING
INTEGRATION WORKFLOW TICKETING
INTEGRITY CHECKS
VALIDATING CARRIER ENFORCEMENT
POINT OF SALE
FORM OF PAYMENT
PRICING OPTION
ADDING A FORM OF PAYMENT
GENERIC CREDIT CARD FEE

7
8
9
9
9
9
10
10
11

OB FEE EXAMPLE WITHOUT PNR ................................................... 12

INFORMATIVE PRICING FQP
VALIDATING CARRIER

12
14

OB FEE EXAMPLE WITH AN ACTIVE PNR....................................... 16

FORM OF PAYMENT ENTERED
BEST BUY PRICING
DISPLAYING AIRLINE TICKETING FEES FOR A TST
DISPLAYING PRICING CONTEXT

17
20
23
24

ADDITION, MODIFICATION, DELETION OF THE OB FEES............. 25

ADDITION OB FEES
MODIFY OB FEE
DELETE OB FEE
TJQ REPORT FOR FEE
TJT REPORT FOR FEE
ITR WITH OB FEE

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User Guide
INTRODUCTION
This user Guide is intended to inform Amadeus Travel Agencies of the impact on their
shopping, Pricing and ticketing processes which will result from Amadeus processing of
airline credit card fees via the new Amadeus solution Amadeus Airline Service Fees (ASF).
The Airline ticketing fees, also called OB Fees, are defined and collected by the validating
Carrier and charged to the passenger when a ticket is issued (at first ticket issuance only).
These fees can be imposed to cover charges for a specific Form of Payment (credit card) or
for other ticketing services. Airline ticketing fees are non-refundable.

IATA OB Fees
IATA defined the OB tax code as a tax code dedicated to Ticketing fees. As per IATA, this
tax code must not appear in the tax box or on the ticket.

ATPCO Ticketing Fees

ATPCo implemented a new record in order to support the distribution of these ticketing fees.
This is the record S4. Each type of fees is assigned a code (OB), a three-digit sub code and
a commercial name. There are two main types of fees:
Ticketing fees with a sub code starting with a T: T-TYPE
Form of payment fees with a sub code starting with an F: F-TYPE

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AMADEUS FOCUS
With the purpose to ease the impact on Travel Agents workflow at shopping and pricing
mainly, Amadeus has phased the deployment of this solution in order to focus on the
processing of Form of Payment (FOP) fees and the implementation of a generic credit card
fee. This generic credit card fee is filed by airlines with the FCA sub code. Agents are
exposed to this generic credit card fee when the validating carrier is used as the merchant
for the card payment and has a form of payment fee policy supported by OB fees in
Amadeus via Airline Service Fees.

FEATURES
Following are the key features for Amadeus Airline Service fees.

SHOPPING & PRICING

Fees are automatically computed within the shopping and pricing solutions:

Either based on the Form of Payment (FOP) stored in the PNR

Or based on an optional input at pricing which provides the option to compute

a form of payment fee even though the PNR is not created yet or the Form of
Payment (FOP) is not stored in the PNR yet

When computed, fees are included in the grand total returned at shopping,
pricing, ticketing, providing agents with an immediate visibility on the total price.

Otherwise, a message in the pricing output warns agents that a form of payment fee
may apply for the validating carrier.

TICKETING
Fees are automatically stored in the pricing record, printed on the ITR (not on the
ticket) and reported with the ticket data.
New integrity checks are performed at time of ticketing in order to secure that the
collected credit fees correspond to the validating carrier policy.

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BENEFITS TO TRAVEL AGENTS
Thanks to Airline Service Fees, travel agencies will be able to collect Credit Card Fees when
the airline is acting as the merchant for the credit card transaction, bringing significant
benefits to Travel Agents.
Travel Agents continue to quote the lowest Grand Total price including fees.
Automation will protect Travel Agencies from ADMs by applying the correct fees.
Airline Service Fees is a fully integrated, which protects Travel Agents productivity.
Agents can focus on sales and customers services.
Airline Service Fees is a standard-based solution which supports consistency across
systems and reinforces Travel Agents parity with airline direct channels.

Note: Where the Travel Agent acts as the merchant for the credit card transaction, no
Airline Service Fee is applied.

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FUNCTIONAL DESCRIPTION GENERIC CERDIT CARD
The Airline Service Fees product aims at supporting all ATPCo types of ticketing fees,
including form of payment fees thru travel agencies. Initially, Amadeus is focusing
exclusively on the deployment of a generic credit card fee.
This Fee is defined by a five digits code: Two digits code OB + Three digits sub-code FCA.

INTEGRATION WORKFLOW SHOPPING & PRICING

The fees are automatically computed by the system based on either:
The Form of Payment (FOP) stored in the PNR or
An optional input in the fare search or pricing request.
Amadeus focus on a generic credit card fee and the support of this optional input provides
agents with the flexibility to quote a credit card fee early in their workflow without requesting
the credit card number to their customers and before a PNR is created.
Travel Agents have three options to trigger the Credit Card Fee application in the flow:
Input the Form of Payment (FOP) in the PNR before the PNR pricing (FP element).
Input the FCA sub-code in the shopping or pricing request;
Re-price after inputting the Form of Payment (FOP) in the PNR in order to quote
accurate CC Fee and issue a Ticket with an automated FCMI

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INTEGRATION WORKFLOW TICKETING
The agent can also manually change the amount of the Credit Card Fee by overriding it
directly in the TST.
Note: this will result in a manual TST, and could expose them to an airline ADM

The implementation of Airline Service Fees product has three major impacts for all Amadeus
users:
A new line to be displayed in the ticketing panel [TST]: the Grand Total line including
amount of Fare, of the Taxes and of the Fees.
A new line or column to be displayed in Reporting files; standard Sales Reports
depending on the type of record.
Integrity check at time of ticketing of the Validating Carrier, the Point Of Sale and the
Form of Payment (FOP).

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INTEGRITY CHECKS
In the scope of OB fees implementation, there are three contextual checks that will be done
at ticketing time. If system processing fails because of at least one of these three checks,
then an error message is generated depending on the contextual check that has been done.
The three contextual checks can be displayed through the TQC cryptic entry in ticketing
panel. There are the following:

VALIDATING CARRIER ENFORCEMENT

Amadeus implemented a process which enables the system to retrieve the Validating
Carrier (VC) that has been added to the PNR FV element and use it at pricing.
With the OB fees implementation, the system now reinforces the VC process by checking
the VC at time of ticketing. It means that if the VC is not the same at ticketing than the one
processed at pricing, then the following message is displayed:
VALIDATING CARRIERS DO NOT MATCH: PLS REPRICE OR MODIFY FV

POINT OF SALE
The system checks the security agreements between pricing and ticketing offices, and also
the distribution channel, to ensure the correct context is maintained. This check is only done
when the VC is supporting the OB fees. The system checks if there is an EOS security
agreement explicitly specifying TST between offices. If this is not the case the system will
ask for a re-pricing and the following message is displayed:

TST PRICING CONTEXT MODIFIED: PLEASE REPRICE

FORM OF PAYMENT
This check is done when the validating carrier (VC) is supporting the OB fees and if the
office has fees activated. The system checks if the Form of Payment (FOP) from the TST is
different from the Form of Payment (FOP) in FP element.
The Credit Card Check is done if the CC + associated amounts present in FP element of the
PNR match the CC + associated amounts present in contextual Form of Payment (FOP);
If different then the following message is displayed:

TST PRICING CONTEXT MODIFIED: PLEASE REPRICE

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PRICING OPTION
Following are the options for Airline Service fees

ADDING A FORM OF PAYMENT

You can add a form of payment in your pricing entry. The airline ticketing fees are charged
to this form of payment. You can add this option in the following entries: FQP, FXP, FXX,
FXB, FXA, FXR, FXL, and FXU.
Note: you can only use this option, if there is not already an FP element stored in the PNR.
Entry: /R, FC301234*1500
Where
/R,
F
C
301234
*
1500

Fare request Identifier and comma

Form of payment identifier
Form of payment type ( C= Credit Card)
Credit card bin number (First six digits of the credit card number)
Asterisk (Optional)
Amount Charged to First Form of payment (optional)

Credit Card Bin Numbers:

ISSUER
IDENTIFIER
DINNERS CLUB
300XXX-305XXX
AMERICAN EXPRESS
34XXXX-37XXXX
VISA
4XXXXX
MASTER CARD
51XXXX-55XXXX
You can specify up to three forms of payment.
For example: /R, FC301234*200-FC361234*100-FC341234
If you enter two forms of payment, you must specify an amount for the first form of payment.
If you enter three forms of payment, you must specify the amount for the first two forms of
payment. You cannot specify an amount for all three.

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GENERIC CREDIT CARD FEE
You can add generic credit card fee in your pricing entry.
You can use this option with the FXP, FXX, FXB, FXA, FXR, FXU, FXL, and FQP entry.
Entry: /R, FA-OBFCA
FA-

Fee Add identifier, Dash

OB

OB Fees Code

FCA

Generic Credit Card fee sub-code

Note: you can only enter a Form-of-Payment fee, if there is not already an FP element
stored in the PNR.

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OB FEE EXAMPLE WITHOUT PNR
Following are the example to include the generic credit card fee (FCA) without having a
PNR

INFORMATIVE PRICING FQP

For example: If the itinerary starts from Frankfurt, Germany (FRA) and payment made in
Doha, Qatar (DOH), Entry: FQP FRA/D10NOV/ALHBKK-/D25NOVFRA/R, FA-OBFCA
System Response:

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To view the Fare break up including OB Fees, Enter: FQQ18
System Response:

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VALIDATING CARRIER
For example: The journey starts from Frankfurt (FRA) on Qatar Airways (QR) and return on
Lufthansa (LH) from Doha (DOH).
Entry: FQP FRA/D10NOV/AQRDOH-/D25NOV/ALHFRA/R, FA-OBFCA
System Response:

To view the Fare Break-up/ticket image, enter: FQQ 5

System Response:

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Note: The above price with Qatar Airways as a validating carrier and QR not supported the
generic credit card fees.
You can use the validating carrier option (/R,VC-LH) for above itinerary, enter:
FQP FRA/D10NOV/AQRDOH-/D25NOV/ALHFRA/R, FA-OBFCA, VC-LH
System Response:

To view the Fare break-up/ticket image including airline Fee, enter: FQQ3
System Response:

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OB FEE EXAMPLE WITH AN ACTIVE PNR
Following are the examples to including the generic credit card fee (FCA) with an active
PNR.
For example the Form of payment (FOP) not entered at pricing entry

To price the PNR, enter: FXP

System response:

The warning message included in the pricing as: Form of Payment Fees May Apply

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FORM OF PAYMENT ENTERED
If add the Form of Payment as a credit card (FP CC) in the PNR:

To price the itinerary, enter: FXP

System response:

The price included the Generic Credit Card fee automated.

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Cryptic TST Display Including OB Fee:

Graphic TST Display including OB Fee:

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For example: If no Form of Payment entered in the PNR,

You can add the Form of Payment option to include the generic credit card fee in the price,
enter: FXP/R, FA-OBFCA
System Response:

The price included the Generic Credit Card fee automated.

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BEST BUY PRICING
For example the PNR was booked for Y-class as:

To price with Best Buy option, enter: FXB

System Response:

The warning message included in the pricing as: Form of Payment Fees May Apply

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You can add the Form of Payment option to include the generic credit card fee in the price,
enter: FXB/R, FA-OBFCA
System Response

The price included the Generic Credit Card fee automated.

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DISPLAYING AIRLINE TICKETING FEES FOR A TST
The Airline ticketing fee is included in the grand total amount in cryptic TSTS only.
You can, however, display the airline ticketing fees for both cryptic and panel TSTs from the
PNR.
To display the TST, enter: TQT
System Response:

You can display:

The list of airline ticketing fees with the TQO entry
The pricing context display (by which validating airline, for which forms of payment,
and at which point of sale the fees have been applied) with the TQC entry

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DISPLAYING AIRLINE TICKETING FEES FOR A TST

To display a list of airline ticketing fees for a specific TST, enter, for example: TQO/T1
System Response

EXPLANATION OF THE AIRLINE TICKETING FEES LIST DISPLAY:

Item

Explanation

TST0001
AIRLINE FEES
1.MINHAS/ZAFAR MR
S/C

TST number for this passenger

Name of the airline ticketing fees list panel
PNR passenger number and passenger name
Services/Charges column header with the
airline ticketing fees sub-codes (TC1 = ticketing
fee, FCA = generic credit card fee, FC3=
specific credit card fee). A sub code can only
be listed once in a TQO panel
In this column the airline ticketing fees
commercial names are displayed
In this column the airline ticketing fees
including taxes are displayed. if a fee has been
exempted, 'exempted' is displayed instead of
an amount. The fees are displayed in the
currency of the pricing office. the pricing office
and the ticketing office must be the same.
If taxes are applied on airline ticketing fees,
VATs for example, they are shown in this
column. The taxes are displayed in the
currency of the pricing office.

COMMERCIAL NAME
FEE INC. TAX<QAR>

TAX<QAR>

TOTAL FEES
GRAND TOTAL

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The pricing office and the ticketing office must

be the same.
The total airline ticketing fees for the TST
including taxes.
The TST total amount plus the airline ticketing
fees and taxes. the grand total is automatically
updated when the TST total or the airline
ticketing fees are updated.
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User Guide

DISPLAYING PRICING CONTEXT

To display the Form of the payment and the point of sale for which airline ticketing fees have
been applied, enter: TQC/T1
System Response:

EXPLANATION OF THE AIRLINE TICKETING PRICING CONTEXT DISPLAY:

Item

Explanation

TST0001
PRICING CONTEXT
1.MINHAS/ZAFAR MR
VALIDATING CARRIER : LH

TST number for this passenger

Name of the Panel
PNR passenger number and passenger name
The two letter code of the validating carrier
That was used in the pricing or ticketing entry.
Contain the Form of payment for which airline
ticketing fees have been applied.

FORM (S) OF PAYMENT : CC

<BIN>
POINT OF SALE: DOHQR2155

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The Form of payment type:

CH=Check, CC=Credit Card, CA= Cash
The credit card Bin number, (First Six digits of
the credit card)
The Amadeus Office ID of the Ticketing office

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Amadeus Airline Service Fees

User Guide

ADDITION, MODIFICATION, DELETION OF THE OB FEES

From the airline ticketing fees list (TQO Display). You can add, modify or delete fees. If any
of the OB fees are manually added, modified or deleted, the TST Auto/Manual Indicator is
changed to M to indicate a manual manipulation of the TST data and the FCMI is changed
to the manual value 1.

ADDITION OB FEES
The price didnt include the OB Fee automated in following pricing:

To add the OB Fee amount manually, enter: TTO/SCFA/COBFEE/F100/T1

Where:
TTO
/S
CFA
/C
OBFEE
/F
100
/T1

Transaction code
Slash, airline ticketing fee sub-code identifier
Three-character airline ticketing fee sub-code
Slash, fee commercial name identifier
Commercial name (max. 10 characters)
Slash, fee amount identifier
Fee amount (including taxes)
Slash, TST identifier (T) and TST number (1)

System Response:

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MODIFY OB FEE
The generic credit card fee (CFA) is EUR5.00 included in the following price.

To modify the existing OB Fee amount, enter: TTO/SCFA/F150/T1

Where:
TTO
/S
CFA
/F
150
/T1

Transaction code
Slash, airline ticketing fee sub-code identifier
Three-character airline ticketing fee sub-code
Slash, fee amount identifier
New Fee amount (including taxes)
Slash, TST identifier (T) and TST number (1)

System Response:

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DELETE OB FEE
The OB Fee amount QAR150.00 is included in the following price
To delete the existing OB Fee amount, enter: TTO/SCFA/T1
Where:
TTO
/S
CFA
/T1

Transaction code
Slash, airline ticketing fee sub-code identifier
Three-character airline ticketing fee sub-code
Slash, TST identifier (T) and TST number (1)

System Response:

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TJQ REPORT FOR FEE
The displayed TJQ report included the Airline ticketing Fees:

TJT REPORT FOR FEE

The displayed TJT report included the Airline ticketing Fees:

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ITR WITH OB FEE
The Itinerary Receipt (ITR) included the Airline Ticketing Fees:

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