JOB FUNCTIONS:

Operate digital and color equipment Possesses skills and competencies to deliver
contracted customer requirements.
Tasks and activities are defined and routine Ability to lift and move up to 50 p
ounds Point of contact to receive, review and electronically log customer jobs O
perate standard finishing equipment (e.g. paper cutters, inserters, laminating,
and hole punchers)
Operate office/production equipment (printer, copier, fax, scan) Apply asset tag
s to office equipment and update database Track and coordinate the move, add or
change of office equipment assets at customer accounts Clean and maintain office
equipment when necessary Process and distribute incoming and outgoing faxes, lo
g for billing purposes Process basic forms and update information using a PC Col
lect and submit meter reads Problem solve issues to complete production, deliver
y, and output requirements Perform quality inspection before, during and after o
utput of each production run Sort and scan hardcopy materials or other mediums f
or use in printed documents or digital format; specific application training may
be required and provided Collect data and respond to print/copy equipment issue
s by contacting service personnel using specific PC applications Operate high vo
lume printers and copiers Estimate, schedule and track incoming production jobs
Optimize document design for quality and reproduction Track and store jobs as cu
stomer requires for reuse at a future date, including file back-up Inspect files
for problem areas, including fonts, image resolution and image registration Ind
ex electronic materials to media such as CDROM , disk or tape, for reproduction
and distribution Integrate variable data files into printed format using templat
es provided Operate high volume folding and inserting mail equipment File/docume
nt conversion (utilizing standard software) Perform operator maintenance on equi
pment Maintain reporting logs and information for billing Track and store jobs a
s customer requires for reuse at a future date, including file back-up Perform m
inimal training to customer end-users on equipment Engage services from Xerox an
d/or non-Xerox third party vendors to support purchase of customer supplies and
services as required May develop work processes or templates
SKILLS:
Able to demonstrate computer skills ? Functional knowledge of PC (keyboard funct
ions, mouse, etc.) Able to demonstrate Intermediate use of: MS office (Word, Exc
el, PowerPoint), Web, Internet, and Intranet -- Create spreadsheets -- Use stand
ard formulas -- Sort -- Filter, and create graphs -- Import/export information - Embed files into applications -- Move data between Word and Excel Able to demo
nstrate ability to use / locate devices (drives, files, printers) attached to ne
twork Able to demonstrate ability to send and receive emails , find, open and sa
ve documents and files, perform data entry Able to demonstrate ability to use in
ternet explorer for web browsing , send documents to preconfigured printer Able
to demonstrate basic math skills (division, multiplication, percentages) Able to
demonstrate business maturity and professionalism Able to demonstrate ability t
o coach and mentor co-workers
EXPERIENCE: Experience in a Customer Service environment (minimum 1 year)
EDUCATION: Minimum: High School Diploma or equivalent. Required: Post high schoo
l technology training or experience