RENTAL

PREVENTATIVE MAINTENANCE CHECKLIST

TECHNICAL SUPPORT
DESKTOP / NOTEBOOK

Check List
A. Hardware Cleaning
1 Clean Monitor / LCD
2 Clean Dust inside Casing
3 Clean Casing
4 Clean accessories if any

Job Description

If Any Faulty

Clean by LCD Cleaner

Clean by Vacuum/ Brush
Clean by Fiber Cloth
Clean by Fiber Cloth

B. Operating System & Software Checklist

1
2
3
4
5
6

Check OS & Software condition

Install other software request by customer
Empty the Recycle Bin
Delete all unused temp files/folder
Change local admin password
Update Antivirus Software

Check/Defrag all the Hard Drive

7
8 Scan for Virus

Shut Down & turn On Computer 2 times

: Check virus, Stability, speed.

: Confirm with user before empty it.
: Delete all files / Folder in any temp Folder
: Change local admin password ( will be given by ITCD)
: Check expire date of the Antivirus
: Force the Antivirus update by internet
: Run check disk for System Drive
: Run Disk Defragmenter for all Partitions
: Scan PC after Update Antivirus
: Shutdown the computer and turn off all the power
include accecories
: wait about 5-10 min
: Turn on all the power & turn on the computer
: repeat the above step

Backup & Recovery

: Check Hard Disk with WD diagnosis Tool

: Run Recovery if seriously attacked by Virus
: Check Event Log
: Check Startup item ( msconfig)
: Check Antivirus
: Check all I/0 port
: Check internet/ network connection

C. QC Check
C1. Hardware Checking
1
2
3
4
5
6

Check Fan Condition

Check I/0 like USB
Check Optical Drive
Check keyboard & Mouse
Check Lan/WLAN connection
Check Power

: Fan funtion well or not

: System temperature
: Test USB mouse
: Test with any Driver / Recovery CD/DVD media
: All button function well
: Network/internet Connection
: Check Power connection

C2. Software Checking

1
2
3
4
5

Hardware Driver
Standard Software
Internet connection
Netwrok Sharing
Printing

: Driver completed install and function well

: Open all the standard software to make sure function well
: able to connect internet
: able to share or access network sharing files
: able to print

CUSTOMER FEEDBACK
( Circle 1-5 : 1 being disatisfied to 5 completely satisfied)
Engineer Service Performance Criteria
1. Keeping you informed during problem resolution
2. Attitude of engineer
3. Technical ability of engineer
4. Time taken to resolve problem
5. Did the engineer arrive on time ?
6. Overall Satisfaction with this support experience

1 2 3 4 5
1 2 3 4 5
1 2 3 4 5
1 2 3 4 5
1 2 3 4 5
1 2 3 4 5

Date : .

Sign : ..