Joan M.

Morehead
White Lake MI 48383 Cell (248)-520-6294
joanmorehead@gmail.com
www.linkedin.com/in/joanmorehead
BUSINESS LEADER

Leading and investing in people to encourage the spirit and drive business results!
STRENGTHS SUMMARY

Talent Management
Culture Advancement
Strategic Planning

Employee Engagement
Process Improvement
Business Development

Employee Relations
Communications
Ethics & Compliance

PROFESSIONAL EXPERIENCE
MATRIX HUMAN SERVICES, Detroit, Michigan
2013-Present
Business Enterprise and Education
Develop strategic and operating model and plans for implementation of a first time business product
o In the first 18 months of implementation trained over 740 people
o Redesigned curriculum, reduced training time by 38% and 20% for two curriculum
o Developed business plan framework for attraction of capital venture organizations, three CVs
engaged in investment discussions
o Created revenue opportunities for unrestricted funds totaling over $300,000 in first 12 months
o Designed model for business expansion to other organizations; implementation at 20
organizations and six states across the country in first 18 months
BUSINESS BUILDERS, White Lake, Michigan
2010-2014
Independent Consultant
Increased revenue for Michigan recruiting firm through ten year strategic plan development
Developed and led custom performance management based workshops and provided leadership
coaching within a multi-million dollar national sales organization; CEO reported an increase in EBIDTA
within three months
BLUE CROSS BLUE SHIELD OF MICHIGAN, Southfield, Michigan
2009-2010
Vice President, Corporate and Financial Services Administration
Provided leadership to the Communication, Purchasing, Culture Development, Ethics and Compliance
teams.
o Published 25 online editions of employee newsletter and two special print editions
o Directed the implementation of performance culture improvement that achieved overall
employee satisfaction of 90%, facilitator satisfaction of 99.2%, and enterprise leadership
satisfaction of 100%
o Negotiated favorable terms and pricing on high profile and complex contracts
Led Ethics and Compliance programs to assure maintenance of licensure for government programs
o Completed 100% of improvement plans on time and under budget while achieving stakeholder
satisfaction with process of nearly 89%
o Maintained 100% licensure of programs for tenth consecutive year

Initiated and Led Payroll Integration project

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Conducted needs assessment for subsidiary to parent operations transition

Gained collaboration from the IT, Payroll and Finance teams across two organizations
o Completed project on budget, before the deadline and with 100% accuracy attributable to the
pre-launch testing and excellent partnerships formed

JOAN M. MOREHEAD

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BLUE CARE NETWORK OF MICHIGAN, Southfield, Michigan

2000-2009
Vice President, Human Resources and Corporate Administration
Promoted by the CEO to design HR strategy and systems for 1,400 employee workforce, including; Employee
Relations, Recruitment, Organizational Development, Compensation and Benefits, Labor Relations as well as
leadership for the Ethics and Compliance, Employee Communications and Lawsuit and Subpoena teams while
managing a $6.2M annual budget. Led operational improvements for the delivery of services to include:
Lead the HR team to redesign the merit and staffing review process, improving implementation timing
by 200%, integrated with succession planning and talent development programs
Designed and led the creation of shared HR services; decreasing costs by $260,000 annually while
increasing out-state presence and improving service levels
Redesigned process of application receipt from seven to one input tool, reducing costs by 10% and
improving cycle time as well as removing duplication of receipts
Reengineered the employee relations process in collaboration with the divisional lawyer, improving
response and closure time
Vice President, Corporate Administration
Promoted to lead the development and execution of Annual and Strategic Business Planning, Ethics and
Compliance programs, Employee and Member Communications, Advertising, Intranet, Internet and Lawsuit
and Subpoena functions. Scope included 600,000 members and 1,400 employees.
Collaborated with the senior leadership team for the advancement of culture improvement, recognized
by the Gallup organization as one of 20 Best Places to Work in the world two consecutive years
Established clear directions for and led completion of the first company multi-year strategic plan,
securing approval through the board, creating metric reporting tools for leadership and board oversight
Achieved highest employee engagement scores of all teams in the company, three of three years
improving engagement outcome levels over 15%.
Director, Administration and Planning
BLUE CROSS BLUE MICHIGAN, Detroit, Michigan
Director of Human Resources, Executive Compensation and Succession Planning
Other roles, Facility Design and Construction, with progressively increasing scope.

1999-2000
1994-1999
1980-1994

EDUCATION
Master of Business Administration
University of Nebraska, Lincoln, Nebraska
Studied at University of Peking, Beijing, China and Toyota University, Los Angeles, California
Bachelor of Fine Arts
Kendall College of Art and Design
Grand Rapids, Michigan
PROFESSIONAL AFFILIATIONS
Detroit Society for Human Resource Management, President
Established long term goals for membership growth and increased financial stability for largest HR
association in Michigan, over 600 members
Implemented succession planning for all committees, building board strength
Shepherd of the Lakes Personnel Committee, Chair
Established first team for employed staff focus on performance management
Initiated annual staff merit plan and increases, presenting program and gaining approval each year
101 Best Companies to Work For!, Board Member, supporting organizational employee engagement
MI Bright Future, Employer Advisory Group member, driving initiatives to prepare todays youth for
tomorrow's work