Professional Documents
Culture Documents
CONTENTS
1.5 L anguage
1.6 S
ustainability
10
2.1 P
urpose and segmentation
10
2.2 D
efinitions
11
12
13
14
14
14
15
2.9 P
artnership
15
2.10 R
&D
15
2.11 Commercial
15
16
16
17
17
18
18
18
18
18
19
20
4 Lifecycle management
21
21
21
4.3 F
actory gate collections
21
4.4 Waste
21
4.5 F
orecasts
21
4.6 Call-off
21
22
22
22
22
4.11 N
on-conforming material
22
4.12 C
hange management process
23
4.13 S
upplier complaint handling
23
24
24
24
24
24
5 Supplier evaluation
25
5.1 Overview
25
25
26
26
6 Revision history
27
28
29
30
1.5 Language
The language to be used for all communications between BDR Thermea and the supplier is English.
1.6 Sustainability
BDR Thermea believes in a sustainable future based on developments that meet the needs of the present without
affecting resources required for the future. We recognise and support all national and international environmental
legislation and we believe we have a duty to pursue sustainable development in all we do.
Protecting the environment for a sustainable future is important to BDR Thermea and is reflected in our innovative
products and sustainable initiatives. We are focused on ensuring our supply chain correctly manages recycling,
disposal, packaging and transport. We work with our partners to remove waste from our shared supply chain.
Sustainable procurement policy
This policy describes the framework within which BDR Thermea group companies procurement functions will
conduct their activities in order to contribute towards our total sustainable objectives. Our sustainable procurement
policy is available on the BDR Thermea website.
Ethical sourcing code
The principles of this code apply to all suppliers to the Group, but, within the EU, compliance will be defined as
adherence to local legislative minimum standards. This code of practice is written specifically as a guide for
supplying companies and factories based outside the EU. The ethical sourcing code is available on the
BDR Thermea website.
10
2.2 Definitions
BDR Thermea is constantly striving to achieve the most relevant supply base and the pyramid below shows how
suppliers are categorised to achieve this.
Preferred
supplier
Supplier
performance
New
supplier
Specialist
supplier
Ac4vely
eliminate
Essen4al
parts
No
new
business
To achieve preferred supplier status new suppliers are evaluated using our supplier selection criteria listed below.
This ensures that suppliers are of a sufficiently high standard to supply consistent quality products on time at a
competitive price and are also able to collaborate with BDR Thermea on new products and initiatives.
Only suppliers that meet these criteria will be considered eligible to be selected for inclusion in our NPCP.
The following table describes the evaluation criteria.
Item
Criteria
Contracts
Is a contract in place
Risk
Quality
CSR
Supply chain
Systems compatibility
Supplier partnership
Level of collaboration
Supports multi sites
Continual improvements
R&D
Commercial
11
12
13
An audit of the main suppliers process, the supplier potential review, is part of the process and will focus on : Product development process
Product realisation process
Management process
Customer satisfaction
Change management
Requirements
14
2.9 Partnership
Collaboration
Suppliers should consider BDR Thermea as the customer of choice and will allocate resources to BDR Thermea first
and be prepared to share intellectual property for our mutual benefit. Suppliers must be prepared to integrate with
project teams and potentially other suppliers in the BDR Thermea NPCP and join quality improvement teams as well
as providing market intelligence and assistance with the sales and marketing of products.
Support
Our suppliers should support us with a high level of commitment in providing a timely service.
Communication is essential so any situation can be jointly managed at the earliest point to minimise adverse effect.
Rapid response to enquiries for new products, changes in specification or other communications should be dealt
with in a positive way. When a problem occurs the supplier should be prepared to own and positively resolve it in
a timely and effective way.
Continuous improvement
Suppliers should be prepared to integrate with BDR Thermea and may be asked to participate in the BDR Thermea
procurement excellence - vendor rating and SRM programme.
2.10 R&D
BDR Thermea would like suppliers to have an open dialogue to present on-going development strategies and
interesting new technologies for products and processes which can be shared with senior management both
at the supplier and/or BDR Thermea.
BDR Thermea would also like to work with suppliers so that specifications are developed to remove transactional
costs through investment in equipment and processes and to quickly and effectively overcome technical
challenges during the design process to achieve reliable, affordable and cost effective components.
Suppliers to BDR Thermea should be capable of supporting the BDR Thermea product road-map and
allocate sufficient resources to product development projects which may include providing development resource,
embedded team members or expertise to support BDR Thermea in achieving reliable specifications, the correct total
cost outcome and on time project completion.
2.11 Commercial
Open book costing
We want to work with suppliers to reduce the total cost of the parts we purchase and cost breakdowns enable us to
understand the elements of total cost and enable us to work with suppliers in reducing this. Cost breakdowns should
be on the BDR Thermea cost breakdown template.
NPCP target agreement
Suppliers should be willing and able to work with target costing agreements to achieve the correct product cost.
VA/VE
Value analysis/value engineering is a technique used in BDR Thermea to remove unnecessary product cost.
Suppliers should be willing to collaborate with VA/VE cost down initiatives which could include product teardowns
and deliver cost saving ideas to improve competitiveness.
15
16
17
This list is not exhaustive and all changes must be communicated to BDR Thermea supplier quality assurance (SQA).
The BDR Thermea PPAP checklist should be used to track and report PPAP progress.
18
IMAGE
The scope of the BDR Thermea AQP, in other words the scope of applicable PPAP requirements, depends on the type
and complexity of the part.
The scope will be mentioned in the request for quotation (RFQ) and will be identified and communicated on the PSW
which will be submitted by BDR Thermea at the start of the project.
19
IMAGE
20
4. Lifecycle management
4.4 Waste
We strive to remove waste throughout the supply chain and therefore we require our suppliers to embrace lean
techniques such as value stream mapping and process capability and work together with BDR Thermea and our
customers to make materials flow effectively.
4.5 Forecasts
BDR Thermea will provide a forecast of our requirements in order to help suppliers plan the demand of BDR
Thermea in their facilities. It is the suppliers responsibility to monitor this information along with actual usage and,
to the fullest extent possible, adjust its capacity and processes to accommodate any indicated changes in demand.
Any large variances should be checked and confirmed with BDR Thermea purchasing department.
4.6 Call-off
Suppliers should use lean principles to enable supply to BDR Thermea with a maximum of one days stock being
held at BDR Thermea. The supply methods, delivery point, packaging and other details should be in line with the
BDR Thermea standard methods as defined in the BDR Thermea logistics SLA.
BDR Thermea will give advance notice of delivery requirements. Where it is agreed that suppliers are supporting a
lean manufacturing processes this will be a maximum of one day in advance.
If a supplier is unable to adhere to any delivery requirements notification is required immediately and the
consequences and remedies can be agreed.
Parts delivered which are not in accordance with any delivery request will be rejected. In the event of a late or
incorrect delivery or other failure, we will require a full investigation and corrective actions to ensure the standards
we require are met in full.
21
4. Lifecycle management
Baxi Spain
Heatrae Sadia
Baymak
Baxi UK
Remeha
Chappe
Brtje
SenerTec
Baxi Italy
De Dietrich
Sofath
22
Deviation request
Suppliers must quarantine nonconforming, suspect, or unapproved material and may be granted a concession in
order to continue shipments. A request to be granted a concession should be directed to the receiving BDR Thermea
site and copied to the commodity manager and buyer. BDR Thermea will evaluate any risks in using nonconforming
material and any impact on production schedules and customer deliveries prior to approval being given.
Material must not be delivered under concession unless written approved is given by the receiving BDR Thermea
site. Concessions will be for a specific quantity or time period which will be determined by the receiving BDR
Thermea site. Should a concession be granted and parts shipped to BDR Thermea, these parts must be labelled on all
four sides of the packaging. If necessary a receiving site could request additional labelling at the suppliers expense.
23
4. Lifecycle management
Process change
Supplier evaluation
Material change
Complaints
The extent of the audit is based on the VDA 6.3 standard as defined by the German association of the
automotive industry.
24
5. Supplier evaluation
5.1 Overview
The following diagram describes the supplier management processes of vendor rating and SRM:
IMAGE
5.2 Vendor rating
BDR Thermea will measure supplier performance and report the results on a monthly basis to top suppliers.
Elements of measurement
Quality
Line PPM
Field PPM
Logistics
OTIF
NPCP
Commercial
25
5. Supplier evaluation
OTIF =
On time in full
calculation
Coverage (12mth)
x 100
x 30 days
Quantity Rejected
x 1,000,000
Quantity Receipts
BDR Thermea uses a supplier scorecard to rate suppliers for strategic meetings.
Strategic meetings are usually held once or twice a year to discuss the results and improve collaboration between
us. These should be supported at a high level by the supplier.
26
6. Revision history
This table shows the date and responsible person for each revision to the supplier excellence manual.
Revision number
Issue number
Date
Responsible
Revision 1
First Issue
T. Tilford
27
CONFIDENTIAL
Supplier:
BT 03/01/01 quote_anal1.xls
Date:
of
QAF
Sheet:
Code:
Part No.:
1
1. Procured Parts
Desc.:
Issue/Release No:
Model / Type:
(from sheet 2)
Volume:
0 Sub Total (1) =
2. Raw Material
MPE
Ex.
UOM
Gross
Net
Price/
Scrap
Re-
Mat, O/H
Unit
Desc./Type/Size/Grade/Supplier
Y/N
Rate
(e.g. Kg)
Usage
Usage
UOM
(%)
claim
Cost
0.00
0.00
0.00
0.00
0.00
0.00
0.00
"2.0 Raw Material Analysis" QAF - Yes/No
3. Process Costs
Working
Op. Operation/facility/machine-size
Hrs/Wk
TROLLEY SYSTEM
37.5
Heads
C/Time
Dir. Lab.
No./Hr.
Rate/Hr.
Rate/Hr.
80
Rate/Hr.
8.3
0.000
Tot Lab.
M/C
M/C
Scrap
Unit
Cost
Rate/Hr.
Cost
Cost
0.21625
0.00%
0.21625
0
0
0
0
0
0
0
0
0
Assumptions:
0.21625
4. Other Costs
calculation:
0.21625
General Overheads
Design & Development
Other Costs (PL specify)
5. Tooling Costs
Tooling Amortisation (if applicable)
28
Production Location:
Working Days/Year:
Component Weight:
6. Logistics Costs
Transport
Packaging
Quoted Currency:
Pallet Amortisation/Maintenance
Exchange Rate:
Signed Supplier:
Date:
Sub Total =
0.21625
"6.0 Logistics" QAF - Yes/No
0.21625
Company
LOGO
here
Part Number
Engineering Drawing No
Issue Level
SUPPLIER INFORMATION
CUSTOMER INFORMATION
Company Name
Contact Name
Buyer
Address
Address
New Submission
Dated
SQE
Re-submission
Initial Submission
Engineering change(s)
Material Change
Additional Comments :
SUBMISSION REQUIREMENTS (to be agreed in advance between Supplier & BDR Thermea: A=Applicable, S=Submit)
Quantity
Result
Required
Result
9 Packaging Specifications
2 Design FMEA
11 Dimensional Report
7 Process FMEA
8 Control Plan
Additional Comments :
SUPPLIER DECLARATION (to be completed and signed by the Supplier before sending sample parts or documentation)
YES
NO (explain below)
Explanation / Comments :
I affirm that the samples represented by this warrant are: i. Representative of our parts. ii. Have been made to the applicable customer
drawings and specifications from specified materials. iii. Parts have been made using regular production tooling with no operations other
than the regular production process. iv. I certify that documented evidence of such compliance is on file and available for review. v. I agree to
inform the customer SQE / Buyer of any further changes to this part as could be described in "Reason For Submission" section above.
Name
Title
Date
Phone No
CUSTOMER APPROVAL
APPROVED
INTERIM APPROVED
NOT APPROVED
Re-submission Date :
Additional Comments :
Name
Doc.Nr: xx.xx.xx
Released: 24.04.2012
Signature
Part Submission Warrant
Date
Template owner: P.vd.Werdt
BDR Thermea Group BV
29
Department:
Date Requested:
15/02/2014
Requested Target
Date for
Implementation :
Apr-14
Project Number
WHB
FSB
BBU
Commercial
Boiler
Heating
Box
mCHP
SOLAR
EWH
Biomass
Other
Quality
issue
Manufac.
efficiency
Cost
Saving
Component
Standardiz.
Logistic
aspect
Standard
variation
Document.
update
Market
need
VAVE
Design authority :
(Please type Y in appropriate box)
Bassano
Preston
Barcelona
Le Blanc
Mesnil
Rastede
Apeldoorn
Mertzwiller
HSH
Market :
(Please type Y in appropriate box)
UK
IT
FR
SP
East
Europe
USA/CA
China
South
America
Germany
Russia
ECR TYPE:
(Please type Y in appropriate box only)
WHAT IS THE
CHANGE
PROPOSAL:
WHY IS THE
CHANGE REQUIRED:
Position
Approvers "Concept"
NAME
ITEM DESCRIPTION
DATE
Requesting Buyer
Group Comodity Manager
R+D Competence Center Manager
Local Procurement Manager
Approvers "in Progress"
Group Procurement Projects Manager
Group Category Director
Group Quality Director
Group R&D Director
Group Procurement Director
Issue1
23/04/2014
30
31
Glossary
Term
Issue number
Responsible
5-whys
5 Whys
8D
Eight Disciplines
AQP
Advanced Quality
Planning
BBU
CAD
Computer Aided
Design
CPR
Construction
Products Regulation
CSR
Corporate Social
Responsibility
CSR is a process with the aim to embrace responsibility for the companys
actions and encourage a positive impact through its activities on the
environment, consumers, employees, communities, and all stakeholders.
DFMEA
Design Failure Mode and Effects Analysis (DFMEA) is used to uncover design
risk, which includes possible failure, degradation of performance and
potential hazards.
DOP
Declaration of
Performance
Gives the manufacturer the opportunity to deliver the information about the
essential characteristics of the product.
EDI
Electronic Data
Interchange
ERP
Enterprise Resource
Planning
ETA
European Technical
Assessment
EWH
FMEA
Failure Mode
Effects Analysis
32
FOT
FSB
HEN
Harmonised Standard
IGES
Initial Graphics
A file format which defines a vendor neutral data format that allows the
Exchange Specification digital exchange of information among Computer aided design (CAD) systems.
JIS
Just In Sequence
Just in sequence is an inventory strategy that matches just in time (JIT) and
complete fit in sequence with variation of assembly line production.
Components and parts arrive at a production line right in time as scheduled
before they get assembled.
Term
Issue number
Responsible
Kanban
MCHP
MPV
MSA
Measurement
System Analyses
NPCP
New Product
Creation Process
OTIF
On Time In Full
Delivery of all lines of an order at the correct time and in the correct quantity
and quality.
PCR
Product Change
Request
PFMEA
PPAP
Production Part
Approval Process
PPM
PSW
Part Submission
Warrant
Summary of the PPAP documents. Approval indicates that the customer has
not identified any issues with a new part.
RFQ
SG
Stage Gate
SLA
Service Level
Agreement
SQA
Supplier Quality
Assurance
SQA Engineers are responsible for all aspects of the quality of purchased parts.
SRM
Supplier Relationship
Management
VA/VE
Value Analysis /
Value Engineering
VMI
Vendor Managed
Inventory
WHB
33