DT Series ATM Error Code ManualV2.2

DT Series ATM
Error Code Reference Manual
DT-ERRCODE-V2.2E-1/1
DT Series ATM Error Code Description Manual
Document Revision History

Date
Page
Oct.
2004
All
New publication for this manual
Dec.
2004
All
As the drives update of internal modules, corresponding error codes should

be changed, herein:
1. Changed: 4.3 NMD100 dispenser; 4.7 Journal printer;
4.9 SAM card module; 4.12 Withdrawal shutter;
4.14 Deposit shutter; 4.16 Contactless IC card reader;
4.18 HCM Dispenser; 4.24 F510 dispenser
2. Canceled: 4.3 NMD50 dispenser; 4.8 Invoice printer;
4.13 Night deposit mechanism; 4.15 UPS;
4.17 Envelope deposit unit; 4.19 MinMech Dispenser;
4.21 SDD dispenser (only for F12); 4.24 Bar code scanner
Feb.
2006
V1.6
Added: USB diagnostic unit and EPP keypad
V1.7
1.Changed: 4.6 Thermal, dot matrix receipt printer

4.7 Journal printer; 4.14 RF card reader; 4.15 HCM Dispenser; 4.20 F510
dispenser
2.Added: 4.19 F400/F100 dispenser;
4.22 Envelope deposit shutter (only for H38);
4.23 I/O expansion board; 4.26 Bundle-stacking shutter (only for G21);
4.27 Withdrawal shutter (only for H38)
V1.8
1.Changed: 4.6 Thermal, dot matrix receipt printer;

4.33 Coin passage controller; 4.28 F400/100 dispenser
2. Added: 4.15 BA-15 bill acceptor; CDM dispenser;
4.43 GRG CDM dispenser; 4.44 Coin Acceptance System
(CAS-001,CAS-002); 4.45 Cheque scanner;
4.48 TIM002 Card Ticket Issue Module; 4.51 DVR (Dahua, Haikang)
V1.9
1. Changed: 4.19 Contactless IC card reader; 4.22 HCM Dispenser; 4.44

Coin Acceptance System (CAS-001,CAS-002);
2. Added: 4.6 CRT310 card reader; 4.26 Token Issue Module;
4.46 MEI Cash Deposit Mechanism;
4.48 Lobby90 Cash Deposit Mechanism; 4.52 Stacker Shutter; 4.57 VFD
Display
V2.0
Added:
a. 4.1 1-899 (software error): 100-134, for SAP system;
b. 4.2 900-1099 (serial port): 1004-1007;
c. 4.3 1100-1199 (NMD100 Dispenser): 1150, for SAP system;
d. 4.4 1200-1299 (Omron card reader): 1236-1238
Aug.
2006
Sep.
2007
Apr.
2008
Jun.
2009
Revision Record
Page i of vi
Date
Jun.
2010
Page
V2.1
Revision Record
1. Revised company information;
2. Changed:
a. 4.7 Thermal, dot matrix receipt printer:
added: 1339-1341, 1379-1390, 1397-1398; changed: 1338;
b. 4.9 Journal printer: added: 1466, 1471, 1497;
c. 4.15 Withdrawal shutter: added: 2069-2071
d. 4.17 BA-15C Bill Acceptor: added: 2177-2199;
changed: 2122-2124, 2128, 2138-2139, 2142-2156, 2170-2172; deleted:
2103-2121, 2125-2127, 2129-2133, 2147-2155, 2157-2159, 2161-2163,
2165-2168;
e. 4.19 Deposit shutter: added: 2428-2429;
f. 4.21 ADVANTECH embedded industrial PC GPIO:
added: 3041; changed: 3022-3023, 3025, 3044;
g. 4.30 Bar Code Scanner: added: 4923, 4946-4948, 4999;
h. 4.41 Envelope deposit shutter: added: 6549, 6598;
i. 4.46 GRG CDM dispenser:
added: 12144-12147, 12160-12161, 12170; changed:12020;
j. 4.49 MEI Cash Deposit Mechanism: added: 14092-14098;
k. 4.54 EPSON TM-T88 or Star Printer: added: 32022;
l. 4.68 Token Issue Module: added: 45067, 45092-45093, 45081
3. Modules added:
a. 4.48 CRM9250 Cash Recycling Module;
b. 4.52 CAS006, CAS006A, CAS006B Coin Acceptance System;
c. 4.56 Bar Code Scanner;
d. 4.58 7*2-way Switching Output Module;
e. 4.64 Deposit Roller;
f. 4.65 Envelope Deposit Transport;
g. 4.72 WBE Magnetic Ticket Printer;
h. 4.73 LEYARD LED Display Module
Page ii of vi
Date
Page
Revision Record
1. Module error code change
Add: 1216(Omron), 1323, 1383-1386, 1472-1476, 1480-1481, 1948,
2110-2112BA15, 2410, 2916, 4042-4049, 4949-4950, 15052-15053,
15085-15089, 15200, 15269-15270, 15288-15290, 15418, 15418-15422,
15479-15480, 15500-15541, 17071-17072(CAS001), 17092(CAS001),
17060 (CAS002), 17073 (CAS002), 17001(CAS006), 17002(CAS006),
17005(CAS006),
17010(CAS006),
17075(CAS006),
17082-7087(CAS006), 34202-34203, 34205, 34210, 34255-34257,
40024, 40069, 40086-40095, 45301-45306, 47068
Modify: 1414, 3721, 3721-3727, 3729-3730, 3732-3735, 3739, 3741,
3744-3745, 3748, 3790, 3793, 3803, 3806, 3811-3817, 3820, 3830,
3833-3834, 3838-3854, 3857-3860, 3864-3866, 3868-3870, 3874,
3881-3885, 3887, 3890-3894, 3899-3900, 3911, 3924, 3936, 3942-3944,
3953, 3961-3962, 3965-3966, 3976, 3984-3985, 3988-3989, 3999,
4007-4008, 4011-4012, 4022, 4029-4031, 4105, 4111, 4117, 4133-4134,
4147, 5654-5655, 5951-5952, 12150-12152, 12171-12178, 12180,
15281, 15296-15297, 32390, 35091
Delete: 1947, 2062-2068, 2498, 2917, 2931-2938, 2942, 2951-2954,
2955-2962, 2964-2967, 5718, 5799, 45336-45342, 45346-45349
Sep, 2011
V2.2
Merge: coin hopper and LIFO module are merged into coin transport
controller
2. New Module
10100~10199 ATM Serial Number Management
18100~18599 CAM8340
22300~22399 PAX R50 Contactless Card Reader
31000~31099 Electronic Journal Recorder
34400~34499 Passbook Scanning Module
40100~40199 Palm Vein Verification Module
41400~41499 TIM004 Ticket and Card Vending Module
44200~44299 USB camera
47200~47299 CP5200 LED Module
3. Deleted module
1700-1799 SAM card module
2300-2399 Night safe
5700-5799 Coin dispenser (merged into coin transport controller)
Page iii of vi
Table of Contents
Document Revision History .................................................................................................... i

1. Description of Error Reporting ............................................................................................. 1
2. Definition of Error Code....................................................................................................... 1
3. Type of Error Code ............................................................................................................... 1
4. Detailed Description of Error Code ...................................................................................... 4
1.1 1-899 (Software error)............................................................................................. 4
1.2 900-1099 (Serial port or RS232 hub)...................................................................... 7
1.3 1100-1199 (NMD100 dispenser) ............................................................................ 8
1.4 1200-1299 (OMRON card reader) ........................................................................ 12
1.5 1200-1299 (SANKYO card reader) ...................................................................... 17
1.6 1200-1299 (CRT310 card reader) ......................................................................... 21
1.7 1300-1399 (Thermal, dot matrix receipt printer) .................................................. 22
1.8 1300-1399 ( Seiko thermal receipt printer)........................................................... 24
1.9 1400-1499 (Journal printer) .................................................................................. 26
1.10 1500-1599 (Invoice printer) .................................................................................. 28
1.11 1800-1899 (Diagnostic unit) ................................................................................. 30
1.12 1800-1899 (USB diagnostic unit) ......................................................................... 30
1.13 1900-1999 (User keypad)...................................................................................... 31
1.14 2000-2099 (Withdrawal shutter) ........................................................................... 34
1.15 2100-2199 (BIM2020 Cash deposit mechanism) ................................................. 35
1.16 2100-2199 (BA-15 bill acceptor) .......................................................................... 40
1.17 2400-2499 (Deposit shutter) ................................................................................. 44
1.18 2900-2999 (UPS) .................................................................................................. 45
1.19 3000-3099 (ADVANTECH embedded industrial PC GPIO) ............................... 46
1.20 3300-3399 (Contactless IC card reader, coin cassette) ......................................... 47
1.21 3400-3499 (Envelope deposit unit)....................................................................... 50
1.22 3500-3599 (FUJITSU passbook printer)............................................................... 53
1.23 3700-4199 (HCM)................................................................................................. 54
1.24 4200-4299 (MinMech dispenser).......................................................................... 79
1.25 4300-4399 (Sankyo DIP card reader) ................................................................... 83
1.26 4700-4799 (SDD dispenser).................................................................................. 84
1.27 4800-4899 (PR2E passbook printer)..................................................................... 87
1.28 4900-4999 (Bar code scanner) .............................................................................. 88
1.29 5000-5099 (F400/100 dispenser) .......................................................................... 89
1.30 5100-5199 (F510 dispenser) ................................................................................. 93
1.31 5300-5409 (UPS) .................................................................................................. 95
1.32 5400-5499 (Coin C435) ........................................................................................ 97
1.33 5600-5699 (Indicator) ........................................................................................... 97
1.34 5700-5799 (Coin Transport Controller) ................................................................ 98
1.35 5900-5999 (ATM status indicator)...................................................................... 101
1.36 6000-6099 (Token acceptor) ............................................................................... 101
Page iv of vi
1.37 6100-6199 (LED display module) ...................................................................... 102

1.38 6500-6599 (Envelope deposit shutter) ................................................................ 103
1.39 6600-6699 (Coin acceptor G46).......................................................................... 104
1.40 6700-6799 (Coin shutter) .................................................................................... 105
1.41 6900-6999 (I/O expansion board) ....................................................................... 106
1.42 7000-7099 (TCP/IP)............................................................................................ 107
1.43 10100-10199 (ATM Serial Number Management Module) ............................... 108
1.44 12000-12199 (GRG CDM dispenser) ................................................................. 109
1.45 13000-13199 (GRG CDM5250 bundle dispenser) ............................................. 115
1.46 14000-14099 (MEI cash deposit mechanism)..................................................... 120
1.47 15000-15999 (CRM9250 cash recycling module).............................................. 121
1.48 17000-17099 (CAS001 coin acceptance system) ............................................... 144
1.49 17000-17099 (CAS002, CAS004 coin acceptance system)................................ 147
1.50 17000-17099 (CAS006, CAS006A, CAS006B coin acceptance system) .......... 150
1.51 18000-18099 (Lobby90 cash deposit mechanism) ............................................. 155
4.52 18100-18599 (CAM8340) ..................................................................................... 156
1.53 22300-22399 (PAX R50 Contactless Card Reader)............................................ 165
1.54 31000-31099 (Electronic Journal Recorder)....................................................... 166
1.55 32000-32099 (EPSON TM-T88 or star printer).................................................. 168
1.56 32200-32299 (TTP2130 invoice printer) ............................................................ 169
1.57 32300-32399 (Bar code printer).......................................................................... 170
1.58 34200-34399 (RS891 cheque scanner) ............................................................... 171
1.59 34400-34499 (3M Passport Scanning Module) .................................................. 173
1.60 35000-35099 (7*2-way switching output module) ............................................. 174
1.61 40000-40099 (EPP keypad) ................................................................................ 175
1.62 40100-40199 (Palm Vein Verification Module) ................................................. 177
1.63 41000-41099 (Note stacker)................................................................................ 179
1.64 41000-41099 (Ticket stacker shutter) ................................................................. 180
1.65 41100-41199 (Withdrawal shutter) ..................................................................... 181
1.66 41200-41299 (TIM002 card ticket issue module)............................................... 182
1.67 41400-41499 (TIM004 Ticket and Card Vending Module) ............................... 184
1.68 41600-41699 (Deposit roller).............................................................................. 186
1.69 41700-41799 (Envelope deposit transport)......................................................... 187
1.70 44100-44199 (DVR control assembly) ............................................................... 187
1.71 44100-44199 (Dahuatech/Hikvision DVR) ........................................................ 188
4.71 44200-44299 (USB Camera) ................................................................................. 191
4.72 45000-45099 (Token issue module).................................................................... 192
4.73 45100-45199 (VED display) ............................................................................... 197
4.74 45300-45399 (Magnetic ticket processing module)............................................ 198
4.75 45400-45499 (Swecoin magnetic ticket printer)................................................. 199
4.76 45400-45499 (WBE magnetic ticket printer)...................................................... 200
4.77 47000-47099 (LEYARD LED display module) ................................................. 202
4.78 47200-47299 (CP5200LED Display Module) .................................................... 202
5. Error Code for Other Modules.......................................................................................... 204
Page v of vi
5.1 46000-46699 (others) .......................................................................................... 204

Appendix. User Feedback Form ........................................................................................... 206
Page vi of vi
1. Description of Error Reporting

When the DT series ATMs develop a problem or fault, the system will classify to record these errors
according to their different types, and try to recover itself. If these errors cannot be removed automatically,
the system will mask corresponding modules causing these errors, and give an alarm to the ATM
management server ( if it supports this function ). And if the error belongs to severe error type, the current
service will pause until all problems are solved by service personnel.
Commonly, DT series ATMs report and display error codes by the diagnostic unit or user monitor. The
error code is the starting point for the service personnel establishing the cause of a problem, and the
service personnel can inquire the code definition through the diagnostic unit or user monitor.
2. Definition of Error Code

The error code is a 5-digit code, the first three digits represent hardware module failure or software error,
the last two digits represent the exact cause of a problem (its value range from 0~99), illustrate as follows:
3. Type of Error Code

No.
Error Code
Error Code Type
1.
1-899
Software error
2.
900-1099
Serial port/RS232 Hub
3.
1100-1199
NMD100 Note and Media Dispenser
4.
1200-1299
OMRON Card Reader
5.
1200-1299
SANKYO Card Reader
6.
1200-1299
CRT310 Card Reader
7.
1300-1399
Thermal, Dot Matrix Receipt Printer
8.
1300-1399
Seiko Thermal Receipt Printer
9.
1400-1499
Journal Printer
10.
1500-1599
Invoice Printer
11.
1800-1899
Diagnostic Unit
12.
1800-1899
USB Diagnostic Unit
13.
1900-1999
User Keypad
14.
2000-2099
Withdrawal Shutter
Page 1 of 206
No.
Error Code
Error Code Type
15.
2100-2199
BIM2020 Cash Deposit Mechanism
16.
2100-2199
BA-15 Bill Acceptor
17.
2400-2499
Deposit Shutter
18.
2900-2999
UPS Assembly
19.
3000-3099
ADVANTECH Embedded Industrial PC GPIO
20.
3300-3399
Contactless IC Card Reader, Coinbox
21.
3400-3499
Envelope Deposit Unit
22.
3500-3599
FUJITSU Passbook Printer
23.
3700-4199
HCM, HITACHI cash module
24.
4200-4299
MinMech Dispenser
25.
4300-4399
SANKYO DIP Card Reader
26.
4700-4799
SDD Dispenser
27.
4800-4899
PR2E Passbook Printer
28.
4900-4999
Bar Code Scanner
29.
5000-5099
F400/100 Cash Dispenser
30.
5100-5199
F510 Cash Dispenser
31.
5300-5409
UPS
32.
5400-5499
C435 Coin Acceptor
33.
5600-5699
Device Indication Module
34.
5700-5799
Coin Transport Controller
35.
5900-5999
ATM Status Indicator
36.
6000-6099
Token Acceptor
37.
6100-6199
LED Display Module
38.
6500-6599
Envelope Deposit Shutter
39.
6600-6699
Coin Acceptor G46
40.
6700-6799
Coin Shutter
41.
6900-6999
I/O Expansion Board
42.
7000-7099
TCP/IP
43.
10100-10199
ATM Serial Number Management Module
44.
12000-12199
GRG CDM Cash Dispenser
45.
13000-13199
GRG CDM5250 Cash Dispenser
46.
14000-14099
MEI Cash Deposit Mechanism
47.
15000-15999
CRM9250 Cash Recycling Module
48.
17000-17099
CAS001 Coin Acceptance System
49.
17000-17099
CAS002, CAS004 Coin Acceptance System
50.
17000-17099
CAS006, CAS006A/CAS007, CAS006B

Coin Acceptance System
51.
18000-18099
Lobby90 Cash Deposit Mechanism
52.
18100-18599
CAM8340
53.
22300-22399
22399 (PAX R50 Contactless Card Reader)

Page 2 of 206
No.
Error Code
Error Code Type
54.
32000-32099
EPSON TM-T88 or Star Printer
55.
32200-32299
TTP2130 Invoice Printer
56.
32300-32399
Bar Code Printer
57.
34200-34399
RS891 Cheque Scanner
58.
35000-35099
7*2-way Switching Output Module
59.
40000-40099
EPP Keypad
60.
40100-40199
40199 (Palm Vein Verification Module)
61.
41000-41099
Note Stacker
62.
41000-41099
Ticket Stacker Shutter
63.
41100-41199
Withdrawal Shutter (only for H38, H38L)
64.
41200-41299
TIM002 Card Ticket Issue Module
65.
41400-41499
66.
41600-41699
Deposit Roller
67.
41700-41799
Envelope Deposit Transport
68.
44100-44199
DVR Control Assembly
69.
44100-44199
Dahuatech/Hikvision DVR
70.
44200-44299
44299 (USB Camera)
71.
45000-45099
Token Issue Module
72.
45100-45199
VFD Display
73.
45300-45399
Magnetic Ticket Processing Module
74.
45400-45499
Swecoin Magnetic Ticket Printer
75.
45400-45499
WBE magnetic ticket printer
76.
47000-47099
LEYARD LED Display Module
77.
47200-47299
CP5200LED Display Module
46000-46699
Used by SAP, which is applied for error message

report on other outsourcing modules, such as
power supply, industrial PC, display, touch screen
and so on.
78.
41499 (TIM004 Ticket and Card Vending Module)
Page 3 of 206
4. Detailed Description of Error Code

1.1
Status
Code
1-899 (Software error)

Probable Cause or
Recommended Action
Description
Code from
Manufacturer
System error, lack of memory
Restart the machine or add virtual memory
None
100
System virus
1. Remove virus
1. Re-install system
None
101
1.
2.
Blue screen when start the system
3.
4.
Bad track in hard disk

Software file lost or setup error
Industrial PC hardware error
Plug-in not in well contact
None
102
1.
2.
3.
4.

Software file lost or setup error
Plug-in in poor connection
None
None
5.
Software lost or damaged

The hardware driver program isn't
installed or the driver program version
isn't wrong
Other errors
1.
2.
3.
4.
5.

Software setup or compatibility error
None
105
ATMC error
1.
2.
3.

None
106
1.
Device driver, SP, communication
2.
assembly or other program errors
3.

None
107
1.
2.
3.

None
103
104
Error dialog pops up
1.
2.
3.
Hardware cannot be recognized by
4.
the system.
Other software errors
Page 4 of 206
Status
Code
Probable Cause or
Recommended Action
Description
1.
Code from
Manufacturer
Replace the twisted-pair cable with

Category 5 one, and wire the cable with
T568B standard
Check if the crystal lead wire is in poor
contact
Check if external network is stable
None
Check if IP, gateway, subnet mask and

DNS setup is correct
Check if exterior network is in well
contact
None
Check if IP, gateway, subnet mask and

DNS setup is correct
Check if external network is in well
contact
None
123
Network connection failure,

network card receiving indicator 2.
(RD) is off, carrier signal indicator
works abnormally
3.
Check if network node device (switch,

router etc.) work normally
Check if the relevant device work
normally
Check if the hardware of network card
work normally
None
124

network card indicator is on,
TCP/IP does not work
4.
5.
Re-set TCP/IP
Check if IP: 127.0.0.1 works
None
130
SDLC protocol prompts a status

code 501
Modem or RS232 is nor in well contact
None
131

code 505
RS232 is in contact, waiting for SNDM (set

number response mode) from the host, PU is
not on
None
132

code 510
PU is already on, while LU is off
None
133

code 532
PU is not activated, which is always caused

by abnormal communication between the
card and router. Due to NRZ coding
configuration error, the fault remains at the
interface in stead of the layer. , so change
into another code.
None
134

code CB?
LU and other device are not start-up yet,

please contact the bank
None
201
File operation error, failed to open Check configuration data of the system
the screen file
screen file (not used temporarily)
None
302
Password error
None
120
A packet is dropped during the

communication. PING network is
2.
not stable
3.
121
Failed to connect the network,

network card sending indicator
(SD) is off
122

network card sending indicator
(SD) is off
1.
2.
1.
2.
1.
Input correct password

Page 5 of 206
Status
Code
Description
Probable Cause or
Recommended Action
Code from
Manufacturer
303
Track and password error, track

number called by software error
Need to revise ATMC software, please

contact the providers
None
304
Screen number error
Check if the screen number configuration is

correct
None
310
Logic configuring note error,

If the note cashbox is empty, replenish notes;
invalid cashbox or cashbox empty, otherwise, contact the providers for other
or database error
problems
None
311
Logic configuring notes error,

withdrawal amount exceeds
maximum amount of dispensing
notes at one time
None
312

project 1 for configuring notes
failed, improper withdrawal
amount inputted
None
313

project 2 for configuring notes
failed, improper withdrawal
amount inputted
314

withdrawal amount exceeds
maximum amount of dispensing
notes at one time
None
315

withdrawal amount calculated by
the system in last checking
exceeds maximum amount of
dispensing notes at one time
None
316
Logic configuring notes error, last

note checking failed, amount of
notes mismatched
317
Logic configuring notes error, note Please check if the configuration of database
denomination error
and denomination of cashbox are correct
None
320
Cashbox initialization error, failed Check if the dispenser or cashbox works

to get note cashbox status
properly
None
321
Cashbox initialization error, failed

Check if the database is normal, and please
to get cashbox status when there is
no hardware simulation
None
Please input correct withdrawal amount
Software error, need to revise ATMC

software, please contact the providers
Page 6 of 206
None
None
Status
Code
Description
322
Cashbox initialization error, failed

to get the data in database,
database error
811
812
Probable Cause or
Recommended Action
Code from
Manufacturer
None
Advertisement package response,

failed to unpack advertisement
package: there is no more than two
Please retry, if the problem still remains,
separators 0x1C
failed to unpack advertisement
package: the length is incorrect
None
None
813

failed to download files
Please download again
None
814

failed to revise the configuration
table
Please check if the configuration table is

correct
None
899

unknown response code
Please configure the response code correctly,

and contact the providers
None
1.2
Status
Code
900-1099 (Serial port or RS232 hub)

Description
Probable Cause or Recommended Action
Code from
Manufacturer
902
Opening serial port error
Check if the serial port is ok
None
904
Serial port returning data error
Check if the communication cable or

hardware is normal
None
905
The serial port has not been initialized
Software error, please restart the

machine or contact with the supplier
None
906
Failed to send command to serial port
None
907
Failed to set parameters for serial port
None
999
Port communication timeout

hardware is normal
None
1004
Serial board data error
Software fault, please restart the

None
1005
The serial port has not been initialized

None
1006
Failed to execute the serial board Software fault, please restart the
command
None
1007
Failed to set the serial board parameter

None
1012
Failed to get sensor status
None
Page 7 of 206
Status
Code
Description
Code from
Manufacturer
1013
Data returned from the sensor is hardware works normally

wrong
1019
Sensor communication timeout
Check corresponding cables or replace

the serial board
None
1021
Data command output error

the serial board
None
1022
Failed to get indicator status
Software fault, please contact with the

supplier
None
1023
Failed to set indicator status

supplier
None
1024
Failed to get indicators status

the serial board
None
1029
Indicator communication timeout
Check the power of the serial board and

main communication cable or replace
the serial board
None
1030
Failed to get infrared sensor status

the serial board
None
1039
Sensor communication timeout
Check the power of the serial board and

main communication cable or replace
the serial board
None
1099
Port communication timeout

hardware works normally
None
1.3
Status
Code
None
1100-1199 (NMD100 dispenser)

Description
Probable Cause or Recommended

Action
Code from
Manufacturer
1140
Recycle box almost full
Clear the recycle box
1141
The data sent is invalid
Software error, please contact with the

supplier
None
1142
No message of last transaction
1. Software warning message, power

shutdown occurs during the
transaction, ignore;
2. If the problem occurs repeatedly,
please contact with the supplier
65
1143
Receiving command timeout

4E
Page 8 of 206
44
Status
Code
Description

Action
Code from
Manufacturer
1144
Notes have been recycled during the

note dispensing transaction
1. Invalid note is found during the

note dispensing, ignore;
please examine and repair the
equipment
47
1145
Too many notes requested

supplier
42
1146
No note is found when retraction Notes have been taken away when
timeout
retracted, warning message, ignore
1147
Low level
1148
Notes have been recycled during the Invalid note is found during the note
note dispensing transaction
dispensing, ignore
34
1149
Illegal command
sequence
38
1150
Failed to pull the cassette out
Check if cassette lock is loose or if NF

and NFC works abnormally
1151
Cassette empty
Replenish note
32
1152
Cassette not in position
Check if the cassette has been inserted

properly
3A
1153
Note diverter fault
Check if it is note diverter mechanism

fault or related sensors fault
35
1154
Failed to feed or too many notes Note feeder fault or incorrect note
recycled in the transaction
position
36
1155
Transmission verification error

supplier
37
1156
No recycle box or it isn't inserted Check if the recycle box has been
properly
inserted properly
3F
1157
Failed to transport the note
Replenish note
or
command Software error, please contact with the

supplier
3C (only used
in NMD100)
31
None
Check if it is note transport mechanism 40(only used in

NMD100)
1.
Note transport fault or related

sensors fault;
41(only used in
Recycle box shutter mechanism
NMD100)
fault; note diverter mechanism
Failed to recycle the note
2.
Note jam in feeder transport
Clear the note jammed in feed

transport, and check note feeder
transport mechanism or note quality
43
1160
Cassette internal fault
Try to replace the cassette hopper, if the

problem still remains, replace the
cassette
45
1161
Main motor fault
Motor or pulse disk fault
46
1158
1159
Page 9 of 206
Status
Code
Description

Action
Code from
Manufacturer
49
4A
1162
Double note detector fault
1. Clean or replace the double note

detector;
2. Check and repair the double note
detector devices
1163
Note feeder sensor fault
Clean or replace the note feeder
1164
Dispenser shutter configuration fault
If it is needed to configure for the

dispenser again, please contact with the
supplier
1165
Note remains at exit slot
Check if the note is still at exit slot
1166
Recycle box full
Clear the recycle box as soon as

possible
51
Exit slot sensor fault
1. Exit transport mechanism fault;

2. Exit slot sensor fault, please clean
or replace it
57
1168
Internal sensor fault
The sensor is too dirty or covered by

foreign matter, please clean or replace
it
5B
1169
Dispenser internal communication Check if all cables are in good

fault
connection
60
1170
Cassette hardware fault
Check if note quality and the guide rail

setup is correct, or replace the cassette
61
1171
Stacker fault
1. Check if note jam in stacker;

2. Check if the stacker encoder works
normally;
3. Check is stacker motor is broken
down
62 (only used
in NMD100)
1172
Note feeder sensor needs to be The sensor is too dirty, clean or replace
maintained
it
1173
Communication timeout or error

None
1174
Cassette ID code error
Check if the cassette ID coding is

illegal
None
1175
Note jam in note qualifier (NQ)
Clear the jammed note in note qualifier,

then
initialize the dispenser
39
1176
Cassette not identified

dispensing notes

supplier (please confirm the cassette
ID before dispensing notes)
50
1167
before
Page 10 of 206
None
4D(only used
in NMD100)
63
Status
Code
1177

Action
Code from
Manufacturer

supplier (check if the software setup is
correct)
None
Description
Other errors
1.
1178
Note transport sensor fault
1188
Configuration file error, dispenser

management module not found
1189
Dispenser management
authentication error
module
1190
Dispense
management
initialization error
module
1191
Opening serial port error
1192
Serial port component initialization

error
2.
Check if not jam at the transport,

and clean the sensor;
Transport sensor fault, please
replace it

supplier
Please contact the providers
examine and repair the module
to

supplier
program, if the problem still remains,
contact with the supplier
68 (only used
in NMD50)
None
None
None
None
None
1193
Returning NAK error
None
1194
Failed to send command
1195
Command or command parameters

error
1196
Format of data received error
1197
Length of data received error
None
1198
Verification of data received error
None
1199
Communication timeout
None
supplier

Page 11 of 206
None
None
None
1.4
1200-1299 (OMRON card reader)
Status
Code

Action
Description
release
device
Release the plate locked

anti-stealing device manually
Code from
Manufacturer
by
1216
Couldnt
automatically
1221
Other errors
1222
Response data package format error
1223
Communication error (failed to send Check if the communication cable or

data)
None
1224
Command format error (command Software fault, please contact with the
can not be identified)
supplier
None
1225
ACK answer signal hasn't been

received

hardware is normal
None
1226
Correct ACK isn't received (NAK or

invalid data is received)

supplier
None

supplier
1.
Hardware error, please initialize

the card reader
If the problem still remains,
replace the card reader
1227
FLASH program is damaged
1228
Wait to be initialized
downloading software
1229
Memory card can not be verified

correctly
1230
Verifying memory card error
1231
Reading card error
The card is drawn out manually after

insertion, please initialize card reader
1232
No decryption key
Please load the decryption key
2.
after
Initialize the card reader
Card error, ignore
None
None
None
7072
71
898A
47
1.
The user card is not a standard

card or is damaged, ignore
If the problem occurs repeatedly,
card reader
1233
Written data is verified to be wrong
2.
1234
Card is ejected by force
Card status warning, ignore

1.
The user card is not standard card

or is damaged, ignore;
please repair the card reader
1235
Data decoding error
1237
Anti-fishing unit is locked up
Please release the card
1239
Card reader, the card is not inserted

from the rear
Card status warning (when inserting

card from the rear), ignore
2.
Page 12 of 206
4A
None
None
None
None
31
None
Status
Code
Description

Action
Code from
Manufacturer
1240
A command is given to move the

card before releasing the IC card,
software flow error

supplier
None
1241
Card is too long
1242
Card is too short
1243
Card is moved manually in card

reader
1244
Memory information is abnormal
1245
Correct start sentinel (SS) is not

detected while reading track
None
1246
Correct end sentinel (ES) is not

None
1247
Correct
vertical
redundancy
checking (VRC) is not detected
while reading track
1248
Correct longitudinal redundancy

checking (LRC) is not detected
while reading track
1249
No encoding information is read

while reading track
44
1250
No data is read while reading track
45
1251
Other information is incorrect rather

than (1244~1250) while reading
track
46
1252
Specified track can not be read
49
1253

detected in verification after writing
track
50
20
21
32
Card reader hardware fault, please

1. The user card is not a standard

card or is damaged, ignore;
1.

33
31
43
1254

track
1255
Correct
vertical
redundancy
checking (VRC) is not detected in
verification after writing track
52
1256

checking (LRC) is not detected in
53
1257
No information is read
in
2.
1.

Page 13 of 206
51
54
Status
Code
Description
1258
No data is read in verification after

writing track
1259
Other information is incorrect other

than (1253~1258) in verification
after reading track
56
1260
The card is drawn out manually

when it is re-inserted, swallowed or
retracted
60
1261
Card insertion timeout, the card is

User operation timeout, ignore
not inserted within specified time
61
1262
Card-out timeout, the card is not

taken out within specified time
62
1263
Card re-insertion timeout, the card is

not retracted within specified time
63
1264
The card is jammed at shutter during

initialization
Initialize the card reader after taking

out the card
1265
Invalid card
Illegal card, ignore
1266
Undefined command (the command

inputted can not be identified)
1267
Command sequence error
1268
Command parameter error
1269
IC card data received overrun or

timeout, the data length is over the
range defined by dynamic library
Unsupported IC card, ignore
80
1270
IC card is short- circuit or illegal
82
1271
Failed to communicate with IC card

(communication timeout or data
IC card error, ignore
verification error)
84
1272
IC
card
request
to
communication (for T=1)
stop
85
1273
Unsupported
(communication
unsupported)
card
is
1274
IC card has received abnormal data

or data block when executing
protocol of T=0 or T=1
1275
ATR (answer to request) is not

received after IC card is power-on
1276
Communication protocol of IC card

is not supported
IC
protocol

Action
2.


supplier
Code from
Manufacturer
55
64
None
00
00
02
87
IC card communication error, ignore
86
None
Invalid IC card, ignore
Page 14 of 206
None
Status
Code
Description

Action
Code from
Manufacturer
1278
IC card communication command is

sent before receiving ATR,
command sequence error

supplier
None
1279
Upper application attempts to

communicate with unsupported IC
card
None
1282
The track data inputted is null

supplier
03
1283
Card is jammed during transporting
Abnormal card or foreign matter may

be inserted. Please initialize the card
reader after cleaning
10
1284
The shutter cannot be opened or

closed normally
There is foreign matter at shutter,

please initialize the card reader after
cleaning
11
1285
Sensor PD1PD2PD3 is abnormal
1286
Motor is abnormal
1287
Card is drawn out by force from the

rear
1288
The card is jammed when it is

re-inserted or retracted
1289

swallowed
1.
2.
Encoder is abnormal
1291
Power-off
1292
Non-initialization
received
after
power-down
1293
IC card contactor or relative sensor

error; IC card fails to be pressed
down or released
1294
1295
is
or
13
14

15
Initialize the card reader,

If initialization fails or this
problem occurs repeatedly, please
repair the card reader
Initialize the
power-on
command
start-up
12
1.
2.
1290

card
reader
after
Please initialize the card reader

1.
2.
16
17
18
19

81
IC card is moved when it is pressed

down
IC card has been moved, please

88
Micro switch SW1, SW2 error
1.
Page 15 of 206
None
Status
Code

Action
Description
2.

Code from
Manufacturer
None
1296
Sensor PDI error
1297
The card is swallowed many times
Warning, ignore
None
1298
Invalid DSR signal
1. DSR signal line disconnected or

power failure, please initialize the
card reader;
2. If the problem still remains, please
check the communication circuit
and power supply
None
1299
Operation timeout, no response data

is received

hardware is normal
None
Page 16 of 206
1.5
1200-1299 (SANKYO card reader)
Status
Code
Description

Action
Code from
Manufacturer
None
1221
Other errors
1222
Format of response packet error

supplier
1223
Communication error (failed to send

data)

hardware is normal
None
1224
Command format error (command


supplier
None
1225

received

hardware is normal
None
1226
Correct ACK isn't received (NAK or

invalid data is received)

supplier
None
1.
Hardware error, please initialize

the card reader
1227
FLASH program is damaged
1228
Wait to be initialized
downloading software
1229
Memory card can not be verified

correctly
1230
Verifying memory card error
1231
Reading card error
The card is drawn out manually after

insertion, please initialize card reader
1232
No decryption key
Please load the decryption key
2.
after
Card error, ignore
None
None
None
None
None
1.

card or is damaged, ignore
card reader
1233
Written data is verified to be wrong
2.
1234
Card is ejected by force

1.
The user card is not standard

None
06
25, 29
45
53
1235
Data decoding error
1236
Waiting to be initialized
70
1237
Anti-fishing unit is locked up
Please release the card
31
1238
Anti-fishing unit doesn't work
Hardware fault, please contact with

the supplier
54
1239
Card reader, the card is not inserted

from the rear
Card status warning (when inserting

card from the rear), ignore
1955
2.
Page 17 of 206
Status
Code
Description

Action
Code from
Manufacturer
1240
A command is given to move the

card before releasing the IC card,
software flow error

supplier
05
1241
Card is too long
1242
Card is too short
1243
Card is moved manually in card

reader
1244
Memory information is abnormal
1245

26
1246

27
1247
Correct vertical redundancy checking

(VRC) is not detected while reading
track
1248

checking (LRC) is not detected while
reading track
1249
No encoding information is read

while reading track
24
1250
No data is read while reading track
23
1251
Other information is incorrect rather

than (1244~1250) while reading track
21
1252
Specified track can not be read
None
1253

track
None
1254

track
1255
Correct vertical redundancy checking

(VRC) is not detected in verification
after writing track
1256

checking (LRC) is not detected in
1257
No information is read in verification

after writing track
1258
No data is read in verification after
13
14
16
Card reader hardware fault, please

1. The user card is not a standard

1.
2.

15
20
28
None
None
None
1.
2.

Page 18 of 206
None
22
Status
Code

Action
Description
Code from
Manufacturer
writing track
1259
Other information is incorrect other

than (1244~1250) in verification after
reading track
1260
The card is drawn out manually when

it is re-inserted, swallowed or
retracted
1261
Card insertion timeout, the card is not

inserted within specified time
1262
Card-out timeout, the card is not

taken out within specified time
1263
Card re-insertion timeout, the card is

not retracted within specified time
Operation timeout, please take out the

card and initialize
None
1264
The card is jammed at shutter during

initialization
Initialize the card reader after taking

out the card
None
1265
Invalid card
None
1266
Undefined command (the command

inputted can not be identified)
1267
1268
1269
IC card data received overrun or

timeout, the data length is over the
range defined by dynamic library
1270
IC card is short- circuit or illegal

IC card error, ignore
1271

verification error)
1272
IC
card
request
to
1271

verification error)
None
1272
IC
card
request
to
None
1273
Unsupported IC cardcommunication
protocol is unsupported
1274
IC card has received abnormal data

or data block when executing
protocol of T=0 or T=1
IC card communication error, ignore
None
1275
ATR (answer to request) is not

received after IC card is power-on
None
None
Card operation error, ignore
40
None
User operation timeout
None

supplier
00
02
01,04
None
60
None
stop
None
stop
Page 19 of 206
62
Status
Code
Description

Action
Code from
Manufacturer
1276
Communication protocol of IC card

is not supported
1278
IC card communication command is

sent
before
receiving
ATR,
command sequence error

supplier
1279
Upper application attempts to

communicate with unsupported IC
card
66,69
1282
The track data inputted is null

supplier
None
1283
Card is jammed during transporting

10
1284
The shutter cannot be opened or

closed normally
There is foreign matter at shutter,

please initialize the card reader after
cleaning
11
1285
Sensor PD1PD2PD3 is abnormal
1286
Motor is abnormal
1287
Card is drawn out by force from the

rear
1288

re-inserted or retracted
1289

swallowed
None
1.
2.

problem
occurs
repeatedly,

problem
occurs
repeatedly,
1290
Encoder is abnormal
1291
Power-off
Initialize the
power-on
1292
Non-initialization
command
is
received after start-up or power-down
1293
IC card contactor or relative sensor

error; IC card fails to be pressed
down or released
1294
IC card is moved when it is pressed

down
IC card has been moved, please

1295
Micro switch SW1, SW2 error
1.
1.
2.
card
reader
after

problem
occurs
repeatedly,
Page 20 of 206
12
51
None

1.
2.
65
17
None
None
30
None
41
None
18
Status
Code

Action
Description
2.
1296
Sensor PDI error
1297
The card is swallowed many times
Warning, ignore
1.
1298
Invalid DSR signal
1299
Operation timeout, no response data

is received
1.6
Status
Code

problem
occurs
repeatedly,
2.
DSR signal line disconnected or

power failure, please initialize
the card reader;
please check the communication
circuit and power supply

hardware is normal
Code from
Manufacturer
43
50
31
None
1200-1299 (CRT310 card reader)

Probable Cause or
Recommended Action
Description
Code from
Manufacturer
1241
Configuration file error
Check the configuration file
None
1242
Serial port initialization error
Check if serial port is occupied
None
1243
Failed to send the data
Re-send the command
None
1244
Undefined command
Software fault, please contact

with the supplier
None
1245

with the supplier
None
1246
Parameter error

with the supplier
None
1247
Command is restricted

with the supplier
None
1248
ACK answer signal hasn't been received
Re-send the command
None
1249
The data received is wrong
Re-send the command
None
1250
The card is not inserted in the proper

position
Ignore
None
1251
Failed to set card-in mode
Re-send the command
None
1260
Other errors (undefined error codes)
Shut down the machine, and

None
1261
The shutter of card reader is opened

illegally

check if the shutter is jammed
None
1262
The voltage is over-limit

re-connect the correct power
supply
None
Page 21 of 206
Status
Code
Description
Probable Cause or
Recommended Action
Code from
Manufacturer
1263
Irregular card in card reader

manually take the card out
None
1264
Failed to insert the card

None
1267
Card exit failure

None
1268
Failed to re-insert the card

None
Card reader operation timeout
Check if the serial port setup is

correct, and if the communication
cable is in well-contact
None
1299
1.7
1300-1399 (Thermal, dot matrix receipt printer)
Status
Code
Description
Code from
Manufacturer
None
1304
Position of black mark error
Adjust the current limiting resistance to

improve the sensitivity of black mark , and
check if the format of print paper is correct
1305
Cutter in reposition state
Normal code
None
1321
Other errors

hardware works properly
None
1322
Failed to send data to the serial Software fault, please contact with the
port
supplier
None
1323
Upgrade FW version number is the

same as the one in module.
1325 Paper low
Ignore
Replenish paper
None
None
1326 Print data overrun the limit
None
1327 Command error
None
1328 Parameter error
None
1329
Printing width
Left-margin
conflict
1330 Alignment setting error
with

supplier
None
None
1332 Printer underline error
None
1333 Top-margin setting error
None
1334 Bottom-margin setting error
None
1335 Paper empty setting error

1336 Failed to read BMP file

supplier
Page 22 of 206
None
None
Status
Code
Description
1337
The width of bitmap conflict with

the left-margin
None
1338
Paper jam at exit slot
Paper jam is detected at exit slot
1339
Receipt is thrown away
Mechanism fault, please

mechanism transmission
1340 Failed to insert character

1341 Failed to insert bar code
1351 Fast feeding error
Code from
Manufacturer
None
check
the
None

supplier
mechanism transmission
check
the
None
1352
Failed to allocate memory when Software fault, please contact with the
calling print interface
supplier
None
1354
Cutter error
Mechanism fault, please check the cutter

transmission and check if the cutter is
jammed by foreign matter, if the cutter cable
and motor are in poor contact
None
1355
New-line error

mechanical transmission
None
1358
Cutter position error
Please check the mechanical transmission,

and check if the cutter is jammed by foreign
matter
None
1359
RAM error
Main control board error, please replace it
None
1370 Paper empty
Replenish paper
None
1374 Thermal head is opened
Put the thermal head in down position.
None
1375
USB communication error
1376 Failed to read configuration file
check
the

supplier
None
None
Please check the cutter transmission, and

check if the cutter is jammed by foreign
matter
None
Retracting receipt error
Check if exit slot is jammed or recycling

area is full
None
1379
Failed to get serial number
Communication or hardware fault, please

check if communication cable or hardware is
abnormal
None
1380

Failed to get the printer type
number
abnormal
None
1381
Paper jam
Paper jam or mechanical fault, please check

mechanical transmission
None
1377 Cut from bottom-margin
1378
Page 23 of 206
Status
Code
Code from
Manufacturer
High temperature or hardware fault, please

lower the ambient temperature or replace the
print head
None
1383 Failed to find firmware file
Failed to find firmware for upgrade
None
1384 Failed to open firmware file
Software fault, please contact with supplier.
None
1385 Version mismatch
None
1386 Failed to update firmware
Hardware fault, please contact with supplier.
None
1390

Communication parameter or
communication initialization error
abnormal
None
1397
Failed to send data

abnormal
None
1398
The data received is wrong

abnormal
None
1399
Operation timeout

hardware is abnormal
None
1382
1.8
Status
Code
Description
Print head over-heat
1300-1399 ( Seiko thermal receipt printer)

Description
Code from
Manufacturer
1321
Other errors
Check if the communication cable or hardware

is in trouble
None
1322
PC fails to communicate
with the printer
Software fault, please contact with the supplier
None
1325
Paper-low error
Replenish the paper
None
1326
Print data overrun the

limit
1327
Command error
1328
Parameter error
None
1329
Left-margin error
None
1330
Alignment setting error
None
1333
Top-margin setting error
None
1334
Bottom-margin
error
1335
Paper empty setting error
1336
Failed to read BMP file
1337
The width of bitmap error
setting
None
None
None
None
Page 24 of 206
Status
Code
Description
Code from
Manufacturer
1338
Black mark position error
Adjust the current limiting resistance of the print

head to improve the detecting sensitivity, then
check if the print paper is in correct format
None
1351
Fast feeding error
Check the mechanical transmission
None
1352
Failed to allocate memory

when call the print
interface
None
1354
Failed to cut the paper at

black mark
Check if the mechanical transmission and cutter

has foreign matter. Or check if the cutter cable is
in well-contact
1355
New-line error
Check the mechanical transmission
None
Adjust the current limiting resistance of the print

head to improve the detecting sensitivity, then
check if the print paper is in correct format
None
1357
1358
Check if the mechanical transmission and cutter

has foreign matter
None
1359
RAM error
Replace the control board.
None
The printing pulse error
The print head is jammed. Thus, please check if

it is jammed by the paper or the color ribbon
None
Unclear printout
The print head is dirty or jammed by the paper.

Or there is not stylus in the stylus printer
None
1370
Paper empty
Replenish paper
None
1374
Thermal head is open
Put the thermal head in down position
None
1375
USB
error
1376
Failed
to
configuration file
1360
1361
communication
read
None
Software error, please contact the providers
None
Abnormal voltage
Check if the mechanical transmission and if the

cutter has foreign matter
None
Abnormal voltage

is abnormal
None
1379
Print head overheat
Stop using the printer
None
1380
Paper feed failure
Check if the transport of the printer is jammed
None
1381
Transport jam
Clean out the jammed paper in the transport
None
1382
Failed to
command

is abnormal
None

is abnormal
None
1377
1378
1399
send
Operation timeout
the
Page 25 of 206
1.9
1400-1499 (Journal printer)
Status
Code
1411
1412
1413
1414
Description
Other errors

hardware is normal
Failed to send data to the serial

port
supplier
Parameters setting error
FW versions for upgrade and of
module not consistent
Other errors
1416
Other errors
1421
File to write data to buffer file
1422
Failed to process the data in buffer Software fault, please contact with the
file
supplier
1426
Failed to allocate the memory
1427
Failed to read BMP file

supplier
1428
The width of bitmap error

supplier
1429
Left-margin error

supplier
1441
Paper low error

hardware is normal
Replenish paper
1.
Data sent to printer error
None
None
None
Ignore
1415
1442
Code from
Manufacturer
None
None
Communication is not stable, check the

communication cable;
Control board fault (SRAM damaged),
please replace it
None
Communication command or control board

fault (SRAM is damaged), please replace
the control board
None
2.
1443
Failed to clear the buffer
1444
Character interval setup error
1445
Print data overrun the limit
1447
Illegal command
1448
Failed to set the print color

None
1449
New-line failure
Print head fault, please check and repair the

print head
None
1451
RAM error
Main control board fault, replace the main

control board
None

supplier
None
None
None
Page 26 of 206
Status
Code
Description
Code from
Manufacturer
1452
Print pulse error
Print head jam, please check if print head is

jammed by ribbon or paper
None
1453
Paper empty error
Replenish paper
None
1454
Buffer printing failed
None
1455
Data received is wrong

supplier
1456
Failed to move print head
Print head fault, please repair it
None
1457
Print head fault, please repair it
None
1458
Invalid new-line parameter

supplier
None
1459
Paper jam
1460
1461
1462
1463
1464
1465
1466
None
None
Parameter setup of line interval is

invalid
Parameter setup of character supplier
interval is invalid
Parameter of feeding/returning
paper is invalid
supplier
Bitmap format error
None
None
None
None
Hardware fault, please contact with the

supplier
None
Format of the character string Software fault, please contact with the
error
supplier
None

supplier
None
Rolling paper error
Reading configuration file error
1467
allocating PC memory error

supplier
None
1468
Head in/down level error
Please check the thermal head
None
1469
Alignment setup error

supplier
None
1470
Printer is busy

supplier
None
1471
Bitmap format is not set

supplier
None
1472
Failed to find firmware file
Failed to find firmware
None
1473
Failed to open firmware file.
None
1474
Version mismatch
None
1475
Failed to update firmware
None
Page 27 of 206
Status
Code
1476
1480
1481
1497
1498
1499
Description
Failed to erase flash
Error with reading and writing serial
number
Serial number already set
Code from
Manufacturer
None
None
None

check if communication cable or hardware
is normal
None

Communication parameter setup
check if communication cable or hardware
error
is normal
None

hardware is normal
None
Failed to send data
Operation timeout
1.10 1500-1599 (Invoice printer)

Status
Code
Description
1511
Other errors
1512
Failed to send data to the serial port
1545
Print data length is over-limit
1546
Command error

hardware is abnormal;
supplier
1547
Cutter error
Please check if the cutter is jammed or

the motor is in poor contact, and check
the cutter and the cables
1548
New line error
Please
check
transmission
1549
Configuration file parameter error
the
mechanical
Code from
Manufacturer
None
None
None
None
None
None

supplier
None
None
1551
No black mark on the receipt paper or

receipt paper jam, please check the paper
roll
1552
Cutter sensor fault or cutter jam, please

check the cutter
None
1553
RAM error
Main control board fault, please replace

it
None
1554
Print pulse error
Print head jam, check if the ribbon or the

paper is jammed
None
1555
Paper low
Replenish paper
None
1556
Too many print contents, so please

reduce the contents
None
Page 28 of 206
Status
Code
Description
Code from
Manufacturer
1557
Printer internal error
Paper jam in internal sensor, so please

clean the jammed paper
None
1558
Printer external error
Paper jam in external sensor, so please

clean the jammed paper
None
1560
Paper cutting interval error
Illegal interval parameter, please contact

with the supplier
None
1561
Font setup error
Illegal font parameter, please contact

with the supplier
None
1562
Paper width setup error
Illegal width parameter, please contact

with the supplier
None
1563
Row space setup error
Illegal row space parameter, please

None
1564
Word space setup error
Illegal word space parameter, please

None
1565
Command error
Illegal command parameter,

None
1599
Operation timeout

Page 29 of 206
please
None
1.11 1800-1899 (Diagnostic unit)

Status
Code
Description
Code from
Manufacturer
Other errors

supplier
None
Keypad error
Sticky key is found when self-test, please

replace the keypad and do not press the
key during self-test
None
1822
Display fault
Display screen or cable fault, check if

the cable is in good connection, or
replace the display screen
None
1823
Display disorder characters or none
Font library chip or control board faulr,

replace the chip or control board
None
1824
Undefined command
None
1825
Parameter error or over-length
None
1826
Database access error
None
1827
Maintenance initialization error
1828
Keypad read format error
1829
The parameter is too long
1830
Port configuration error
1831
Configuration
file
non-existentence
1899
Operation timeout
1811
1821

supplier
None
None
None
None
error
or
None
None
1.12 1800-1899 (USB diagnostic unit)

Status
Code
Description
Code from
Manufacturer
1811
Font configuration file error or

Check font configuration file
non-existentence
1812
Data discarded
Change the coordinate of start point

or reduce the size of bitmap
None
1821
Keypad fault
Sticky key is found when self-test, please

replace the keypad or do not press the
key during self-test
None
1824
Undefined command
1825
Parameter error
1828
Other errors
1829
The parameter is too long
None
1830
Communication port initialization

Check communication configuration file
error
None
None
None
supplier
Page 30 of 206
None
None
Status
Code
Description
1831
Memory request error
1832
Code from
Manufacturer
None
Failed to create DC

supplier
1833
Failed to create font
Check font configuration file
None
1834
Failed to read bitmap file
Check if the file is existent, or if it is a

bitmap file
None
1899

Operation timeout
Kill the thread Commanager when

exiting from ATMC
None
None
1.13 1900-1999 (User keypad)

Status
Code
Description
1901
Unsupported parameter
1902
PIN not inputted
Software error, please contact the

providers
1903
The file in hardware encryption card

is invalid
Hardware encryption card is illegal or is

damaged, please replace it
None
1904
Failed to detect valid hardware

encryption card
No hardware encryption card or card

damage, please insert or replace the card,
or examine and repair the hardware
None
1905
Unsupported command

providers
None
1906
Control board or battery error
Hardware error, please contact the

providers
None
1907
The data in hardware encryption card Hardware encryption card is illegal or

or SAM is invalid
None
1908
No initialization
None
1909

Unsupported command in encryption
providers
state
1910
Card operation failure
1911
MAP table error
1912
1913
1914
Hardware encryption card or hardware

fault, please replace the card or examine
and repair the hardware
Code from
Manufacturer
None
None
None
None
None
XOR checking character in command

data package is incorrect
providers
The data received can not be
identified
Failed to send ENQ
None
None
None
Page 31 of 206
Status
Code
Description

When the times of illegal use of key
exceed safety limit, the key will be locked,
please replace the hardware encryption
card
Code from
Manufacturer
1915
Key locked
1916
Illegal command sequence

providers
None
1917
Waiting for ACK response overtime

None
1918
Waiting for command response

timeout

providers
None
1920
Specified key non-existence
1. Illegal hardware encryption card is

illegal or is damaged, please replace it;
2. Software error, please contact the
providers
None
1921
Authentication code error
Hardware encryption card is illegal or

None
1922
Safety status does not meet condition
Illegal use of hardware encryption card,

please contact the providers
None
1923
Invalid data in hardware encryption

card
1924
Insufficient space in hardware

encryption card
1925
Incorrect hardware encryption card

command
1926
Incorrect hardware encryption card

command type
1927
Data requiring authentication is

incorrect

please use correct authentication data to
acquire corresponding right
None
1928
Random number not gotten before

external authentication
Software error,
providers
None

1.
2.
1.
1929
Hardware encryption card command

length error
1930
Undefined error of hardware

encryption card
1931
Invalid record in hardware

encryption card
2.
Illegal hardware encryption card is

illegal or is damaged, please replace
it;
providers
please
contact
the

it;
providers

Page 32 of 206
None
None
None
None
None
None
None
None
Status
Code
1932
Description

Hardware encryption card locked
1.
1933
Data field parameter error in the

command of hardware encryption
card
2.

it;
providers
Code from
Manufacturer
None
None
1934
The file in hardware encryption card

is invalid
1935
Invalid hardware encryption card

status
1936
P1, P2 parameters incorrect
1937
Use condition does not meet

requirement
1938
Authentication error
1939
Failed to write hardware encryption

card
1940
Unsupported function of hardware

encryption card
1941
Command sending error

providers
None
1942
File type mismatch in hardware

encryption card

None
1943
PIN length required in MAP table

longer than actual PIN length
inputted, or not in value range 412
1944
PIN length inputted less than 4
1945
Parameter is void pointer or length

error
1946
The format of response data package

received is incorrect
None
None
None

None
None
None
None
None
providers
None
None
None
Sticky key in keyboard, position key

1948
Sticky key in keyboard
according to returned data and troubleshoot
None
hardware fault
1950
Data which is ready to be read has

wrong length
1979
The checking code desired is

incorrect

Password checking incorrect, and the

1980
Password incorrect, please input correct
password can be retried for 115
1994
password
times
Page 33 of 206
None
None
None
1.14 2000-2099 (Withdrawal shutter)

Status
Code
Description
Code from
Manufacturer
2051
1. Shutter jam, please clean it;

Shutter half-open, as a result, failed
2. Sensor fault, replace the sensor board;
to open the shutter
3. Motor fault, please replace it
None
2052
1. Shutter jam, please remove the foreign

Shutter half-open, as a result, failed
matter;
to close the shutter
None
2053
Serial port parameter error
Configuration file error, please check it
None
2054
Other errors

2. Shutter control board fault, please
replace it
None
2055
1. Check if the shutter is jammed, if is,

Shutter closed fully, as a result,
please remove the foreign matter;
failed to open the shutter
None
2056
1. Sensor fault, please replace it

Shutter state unknown, as a result,
failed to open the shutter
replace it
None
2057
1. Check if the shutter is jammed;

Shutter opened fully, as a result, 2. Sensor fault, please replace the sensor
failed to close the shutter
board;
None
Shutter state unknown, as a result,

failed to close theshutter
replace it
Shutter state unknown
None
2058
2059
1.
2060
Receiving data error
2061
Failed to send data
2.
The communication cable is in poor

connection;
The
communication
cable
is
connected incorrectly
Software fault,
providers
Page 34 of 206
please
contact
the
None
None
Status
Code
Description

1.
2069
Check if the withdrawal shutter is

jammed
Sensor fault, please replace the sensor
board
Motor fault, please replace it
None

jammed
board
None

jammed
board
None
returning Check if the communication cable or

None
The shutter isn't closed. As a result,

2.
it fails to be moved slightly
3.
1.
2070
The shutter is jammed and fails to be

closed. As a result, it fails to be 2.
moved slightly
3.
1.
2071
2099
The shutter control board is broken

down. As a result, the shutter fails to 2.
be moved slightly
3.
Serial port
timeout
command
Code from
Manufacturer
1.15 2100-2199 (BIM2020 Cash deposit mechanism)

Status
Code

Action
Description
Code from
Manufacturer
998
Unsupported command, warn code
2100
Genuine note is accepted by the module,

normal code
2101
Fake note is accepted by the module
2102
Cassette nearly full
Clean up the cassette
(E56)
2103
Internal sensor 1 is dirty
Clean the sensor
(E11)
2104
Clean the sensor
(E12)
2105
Clean the sensor
(E13)
2106
Clean the sensor
(E14)
2107
Clean the sensor
(E15)
2108
Clean the sensor
(E16)
2109
Clean the sensor
(E17)
2110
Clean the sensor
(E18)
2111
Clean the sensor
(E19)
2112
The surface plate of NV is dirty
Clean NV
(E32)
2113
Level 1 warning of ambient light affect
Eliminate the ambient light affect
(E41)
2114
Level 2 warning of ambient light affect
(E42)
2115
Level 1 warning
interference
Eliminate the ambient magnetic

interference
(E45)
of
magnetic
Page 35 of 206
Status
Code
Description

Action
Code from
Manufacturer
2116
Level 2 warning
interference
of
magnetic

interference
(E46)
2117
Level 3 warning
interference
of
magnetic

interference
(E47)
2118
Failed to open the exit slot
Check if exit slot is jammed
(E80)
2119
The last inquiry operation is incorrect
Warning code, ignore
(E81)
2120
Power-off after last inquiry
(EF1)
2121
There is note in the transport after

power-on.
Clean out the note in the transport
(E00)
2122
The note is withdrawn after being

inserted
(A01)
2124
Exit slot is not empty
(E0F)
2125
Entrance slot is not empty
(E10)
2126
Back-up battery start working
(EF0)
2127
Stacker back-up battery start working
(EF2)
2128
NV returns without any result
(R01)
2129
Abnormal transport speed is detected
(R10)
2130
Strong light is
detecting
(R11)
2131
Too much magnetic interference is

found in module detecting
(R12)
2132
Over-length note is found in module

detecting
(R20)
2133
High-speed operation is detected
(R21)
2134
Dirty note or more than one note is

detected
(R22)
2135
The note has not been checked by NV
(R30)
2136
Unselected currency is detected
(R31)
2137
Note genuineness test failure
(R42)
2138
No note in BV
2139
No note in stacker
2140
No note in exit slot
2141
Failed to clean up the transport
Initialize the module. If initialization

still fails, please contact with the
supplier
(A10)
2142
Note is jammed when is ready to enter

the cassette

supplier
(E01)
Note is jammed while exiting

supplier
(E02)
2143
found in
module
Page 36 of 206
Status
Code
Description

Action
Code from
Manufacturer
2144
Something is wrong while transporting

the note to the cassette

still fails, please contact the
providers
(E03)
2145
Transport system jam

supplier
(E04)
2146
Stacker jam

supplier
(E05)
Internal sensor 1 fault

supplier
(E21)

supplier
(E22)

supplier
(E23)

supplier
(E24)

still fails, please contact the
providers
(E25)

supplier
(E26)

supplier
(E27)

supplier
(E28)

supplier
(E29)
2147
2148
2149

2150
2151
2152
2153
2154
2155
2156
Failed to connect NV
Check if NV cable is in well-contact
(E30)
2157
NV hardware fault
Re-connect NV
(E31)
NV initialization error

supplier
(E33)
2158
Page 37 of 206
Status
Code
Description

Action
2159
Level 3 warning of ambient light affect;

sensor fault
Code from
Manufacturer
(E43)
2160

supplier
(E50)
2161
No power supply for the stacker

supplier
(E51)
Stacker hardware fault

supplier
(E52)
Module chip fault

supplier
(E53)
The stacker is not locked well

supplier
(E54)
2165
Cassette full

supplier
(E55)
2166
Clock is locked or broken down during

transporting

supplier
(E60)
2167
Transport speed runs out the speed

tolerance

still fails, please contact thesupplier
(E61)
2168
Transport system warning

supplier
(E62)
2169

the note to the cassette ('3')

supplier
2170
Something is wrong when the note exit

from BV ('4')

supplier
2171

the note to the stacker ('5')

supplier
2172
Something is wrong when all of notes

exit from the stacker ('6')

supplier
2173
Invalid parameter
Check if the parameter is valid
Stacker communication fault
2162
2163
2164
Page 38 of 206
Status
Code

Action
Description
Code from
Manufacturer
2174
Other hardware or software faults
Initialize the module
2175
Incorrect operation; all of notes exit
Ignore
A20
2176
Incorrect operation; all of notes are

withdrawn at exit slot
Ignore
A21
2177
Incorrect operation at entrance slot
Ignore
A22
2191
Please contact with the supplier
2192
COMMANAGER error
2193
Serial port operation failure
2194
Failed to send the data
2195
Failed to receive the data
2196
Failed to check the data
2197
The format of data received is wrong
2198
The module is busy
2199
Page 39 of 206
1.16 2100-2199 (BA-15 bill acceptor)

Status
Code

Action
Description
Code from
Manufacturer
998
Unsupported command, warning code
None
2100
Accepted banknote is inserted, normal

code
None
2101
Unaccepted banknote inserted, normal

code
None
2102
Cashbox nearly full
Ignore; or replace a cassette
{E56}
2110
Note is cleared to cassette
None
2111
Note is cleared to note exit slot
None
2112
Note is cleared to escrow
None
2122
Banknote is withdrawn after inserted
None
2123
Operation is incorrect; banknotes

returned from LCD control board all Warning code, ignore
error
None
2124
Exit slot not empty
Warning code, take the note away
{E0F}
2128
No result from NV
None
2134
More than one banknote inserted or

banknote too dirty
None
2135
Banknote not identified
None
2136
Denomination not selected
None
2137
Genuineness test failed
None
2138
Banknote not at BV
None
2139
Banknote not at stacker
None
2140
Banknote not at exit slot
None
Cleaning transport failed
Initialize
the
machine;
if
initialization failed, please contact
with the supplier
None
2141
Page 40 of 206
Status
Code
Description
2142
Note jam and stacking failed when the

note is transported to cashbox
Initialize
the
machine,
if
initialization failed, remove the note
manually in power-off state
{E01}
Single note exit failure
Initialize
the
machine,
if
{E02}
2144
Note error when transported to cashbox
Initialize
the
machine;
if
with the supplier
{E03}
2145
Transport jam, failed to transport the

note to the stacker
Initialize
the
machine,
if
{E04}
Internal jam, failed to transport the note

to the cassette
1. Remove the note manually in

power-off state;
2. Check if the power cable is in
good connection;
3. Check if the communication
cable which links upper and
lower unit is in good connection
{E05}
2156
No communication with NV
1. Check if the NV100 exists;

2. Check if the power cable and
communication cable of NV100
are connected properly;
3. Check if the CF card is inserted
to NV100
{E30}
2158
NV100
startup
NV100 Wait a minute and the error will

disappear after the NV100 startup
{E33}
Stacker communication fault
Initialize
the
machine;
if
with the supplier
{E50}
2164
Cashbox not locked or no cashbox
1. Check if the cashbox exists;

2. Check if the cashbox is in
position;
3. Check if the cashbox is locked;
4. Check if it is cashbox lock
sensor fault
{E54}
2169
Error occurs when

transported to cashbox
Initialize
the
machine;
if
with the supplier
None
2143
2146
2160
initialization

Action
error,
banknote
is
Page 41 of 206
Code from
Manufacturer
Status
Code
Description

Action
Code from
Manufacturer
2170
Error occurs when banknote exits from

BV
Initialize
the
machine;
if
with the supplier
None
2171
Error occurs when banknote transported

to stacker
Initialize
the
machine;
if
with the supplier
None
2172
Error occurs when banknote exits from

stacker
Initialize
the
machine;
if
with the supplier
None
2173
Invalid parameters
Check the parameter correctness
None
2174
Other faults
Initialize
the
machine;
if
with the supplier
None
2175
First check if the machine is in

validation mode, then
1. Check if there is no lower unit
in cashbox assembly; if is, it is
normal to see S00 and S01 state
Transport system in standby state, not
codes;
receive banknote
2. Check if the power cable and
communication
cable
of
cashbox assembly are connected
properly;
3. Check if it is cashbox assembly
hardware fault
2176
Cleaning the note in transport system is

Ignore
not done
{S00S01}
None
2177
Note jam in transport system
Initialize
the
machine;
if
with the supplier
2178
Entrance slot not empty warning
Clean the note at entrance slot
None
2179
Exit slot not empty warning
Clean the note at entrance slot
None
The note is not aligned with the roller
Initialize
the
machine;
if
with the supplier
None
Hardware error
Initialize
the
machine;
if
with the supplier
None
2180
2181
Page 42 of 206
None
Status
Code
Description

Action
2182
The module is not connected to cashbox

frame
Initialize
the
machine;
if
with the supplier
None
2183
No cashbox IButton
Initialize
the
machine;
if
with the supplier
None
2191
None
2192
Commanager error
None
2193
Serial port operation error
None
2194
Failed to send data
None
2195
Failed to receive data
None
2196
Data verification error
None
2197
The format of data received is wrong
None
2198
Module busy
None
2199
None
Page 43 of 206
Code from
Manufacturer
1.17 2400-2499 (Deposit shutter)

Status
Code
Description
Code from
Manufacturer
2410
Sensor foreign object fault, needs clean

Clean the sensor
or replacement
None
2420
The shutter failed to open since it's

locked
None
2421
The shutter failed to close since it's

locked
2422
The shutter is half-opened since it's

1.
locked
2423
The shutter state is unknown since it's

2.
locked
2424
The shutter is closed since it is

unlocked
2425
The shutter is half-opened since it is

unlocked
None
2426
The shutter is opened since it is

unlocked
None
2427
The shutter state is unknown since it

is unlocked
None
None
Shutter is jammed, check if there is

foreign object at shutter;
Position sensor fault, check if the
position sensor is covered by
foreign object
None
None
None
2428 Motor is blocked or sensor fault

2429 Foreign matter at the shutter
Check the sensor and the mechanism

1.
2431 The data received is wrong
2.
1.

connection;
The communication cable is
connected incorrectly
None

connection;
Software fault, please contact with
the supplier
None
2432
Illegal command
2433
Serial port parameter error
Please check the configuration file
None
2434
Sending data error

supplier
None
2435
Invalid parameter

supplier
None
2.
Page 44 of 206
Status
Code
Description
Code from
Manufacturer
2499

hardware is normal
None
Code from
Manufacturer
1.18 2900-2999 (UPS)

Status
Code
Description
2906
Normal code
Ignore
None
2916
Bypass power supply
Ignore
None
2918
Inverter mode
Ignore
None
2919
Inverter mode (for on-line UPS)
Ignore
None
2920
Self-test
Ignore
None
2925
Power on
Ignore
None
2926
Power off
Ignore
None
2939
Battery voltage under normal level
Check to restore the mains
None
2940
Main supply beyond the upper limit
None
2941
Bypass voltage beyond normal level
None
2943
Main supply over-limit
None
2944
Frequency over-limit
None
2945
Rectifier fault
UPS fault, please contact with the

supplier
None
2946
Inverter fault

supplier
None
2947
Charger fault

supplier
None
2948
Battery fault

supplier
None
2949
Overload
Check the loads, if necessary, remove

some; or check if the load is in short
circuit
None
2950
Too high temperature
Restart the UPS after a while
None
2963
Communication error
Check the communication cable and

port parameters
None
2999
Check the communication cable, port

parameters or COM component
None
Page 45 of 206
1.19 3000-3099 (ADVANTECH embedded industrial PC GPIO)

Status
Code
Description

Action
Code from
Manufacturer
The parameter of control software

is wrong. Please contact the
providers to solve the problem
None
3021
Parameter error
3022
GPIO main board error
3023
IO configuration error
3024
Failed to create the thread
Software error, please contact

with the supplier
None
3025
The equipment is occupied
Release the process that occupy

GPIO
None
3041
Incomplete components
Replenish the components
3042
Haven't initilized yet

with the supplier
None
3043
Unsupported command

with the supplier
None
3044
Failed to call the components
Check if the driver installation is

complete
None
3045
Software fault

with the supplier
None
3046
Other errors

with the supplier
None
3047
CPU and the driver program mismatch
Check the configuration file, then

update the driver
None

GRGBankingGPIOCfg.ini
Page 46 of 206
None
None
1.20 3300-3399 (Contactless IC card reader, coin cassette)

Status
Code
3301
3302
3303
3304
3305
3306
3307
Description
Failed to find TYPEB card
Failed to select TYPEB card
Failed to find TYPEA card
TYPEA card anti-collision failure
Failed to find 080 card
Failed to select 080 card
Failed to find the card

Action
Card is not in read/write area, so
please put the card in that area
Antenna circuit fault, please replace
the antenna board or RF board
Card is removed from the read/write
area during operation, ignore
3313
Failed to select TYPEB card
Card is not in or far away from

read/write area, so please put the card
in that area
3314
020 card validating password failure
Password error, replace related SAM

card
3315
020 card read failure
3316
020 card write failure
3317
Failed to stop 020 card operation
3318
Parameters error

Software parameter transport error,
Page 47 of 206
Code from
Manufacturer
None
None
None
None
None
None
None
None
None
None
None
None
None
Status
Code

Action
Description
Code from
Manufacturer
3319
No power to SAM card
Please power the SAM card
None
3320
No SAM card, power-on failure
There is no SAM card in card base,

please insert it
None
No response from SAM card
SAM card is damaged, please replace

it;
Communication
rate
incorrect,
replace the SAM card
None
Non T=0 card
Communication protocol is not T=0,

Communication
rate
incorrect,
None
No ATR returned after powering the

SAM card
SAM card is damaged, please replace

it
Communication
rate
incorrect,
None
3330
TYPEA card selection failure
Card is not in or far away from

read/write area, so please put the card
in that area
None
3331
Failed to download ke for TYPEA

card
Illegal key parameters, please replace

software or contact with the supplier
None
3331
Failed to download ke for TYPEA

card
Illegal key parameters, please replace

None
3332
TYPEA card verification error
Card wallet format illegal, replace or

initialize the card
None
3333
TYPEA card authentication failure
Password error, replace related SAM

card
None
3334
TYPEA card read failure
3335
TYPEA card write failure
3321
3322
3323
3336

TYPEA card value increment failure

Illegal card wallet format, please
replace or initialize the card
None
None
None
3337
TYPEA card value decrement failure
3338
TYPEA card sector number error
Sector number over-limit,

3339
TYPEA card verification mode error
Software error, please contact with

the supplier
None
3340
TYPEA key error
Replace the key
None
Illegal card wallet format, please

replace or initialize the card
Page 48 of 206
please
None
None
None
Status
Code

Action
Description
Code from
Manufacturer
3341
TYPEA without right
Right limited
None
3342
TYPEA value error
Data format error, initialize the card
None
3345
RF
card
reader,
Key error or card damaged, replace

the card
None
3346
080 card read failure
Card is not in read/write area, please

put the card in that area
None
3347
080 card write failure
Card is not in read/write area, please

put the card in that area
None
3348
080 card value read failure
Data error or card is not in read/write

area, please put the card in that area
None
3349
080 card value write failure
None
3350
080 card value increment failure
None
3351
080 card value decrement failure
3352
080 common purse value decrement

failure
3353
080 commit failure
3356
The command is too long
Please replace software or contact

with the supplier
None
3357
Unidentified errors
Replace the firmware or contact the

providers
None
Command error
Undefined command or command

with illegal data, please replace the
None
3359
SAM card operation error
SAM card is damaged or illegal,

please replace the card or contact with
the supplier
3360
Failed to select the file, key or file

checking error

the supplier
SAM card authentication error

the supplier
SAM card non-safety

the supplier
3363
The key is locked

the supplier
3364
SAM card cannot find the file

the supplier
3358
3361
3362
080
card
Data error or card is not in read/write

area, please put the card in that area
None
None
None
Page 49 of 206
Status
Code
Description

Action
Code from
Manufacturer
SAM card cannot find the record

the supplier
Invalid MAC

the supplier
3367
Unsupported key index

the supplier
3388
Failed to read file (binary file)
File is damaged, please check
None
3389
File is too big
File is too big, please check
None
3390
Failed to open file
File non-existence or file name error,

please check
None
3391
Equipment configuration error
None
3392
Failed to eject the card
IC card base or CPU board fault,

replace the card base or CPU board
None
3394
NAK received, data sent error
Communication port error, please

replace software or contact with the
supplier
None
3395
Data received error
Communication line is interfered,

check the communication line
None
3396
ENQ sending error
Memory lack, check the memory or

None
3365
3366
Memory lack, check the memory or

3397
Command sending error
Thread Commanager is not killed

when exiting from application, please
kill the thread Commanager before
exiting
3398
Waiting ACK timeout
Communication line is interfered or

interrupted, check the communication
line
3399
Waiting response timeout
Communication line is interrupted,

check the communication line
None
None
None
1.21 3400-3499 (Envelope deposit unit)

Status
Code
3421
Description
Envelop already exist

Action
Error occurs during transaction
Page 50 of 206
Code from
Manufacturer
None
3424
Empty envelopes in transport are

nearly used up
Please replenish envelopes
None
3425
The envelop is ejected
None
3426
Transaction is canceled
None
3451

supplier
None
3453
Equipment is in transaction state
3454
3455
None
None
Returned data verification error

None
3456
Invalid requesting command
3457
Other errors
3459
3478
Printer ribbon abnormal
Check if the ribbon is installed

properly
24
3479
Failed to feed envelope
Check if the envelopes are placed

properly; if necessary, mechanically
adjust the feeding clearance according
to related instructions
02
3480
Envelope store operation abnormal

or cashbox full
Check if storing is abnormal, and

clear the cashbox
03
3481
Envelope is too short
3482
Envelope is too long
Check if there is envelope

abnormal size in transport
3483
Envelope feeding error
Check if the operation is normal, and

if the envelope is jammed
07
3484
Abnormal data received

the supplier
08
3485

the supplier
09
3486
Print position error
Check if the print assembly is in

proper position
0A
3487
Cashbox abnormal
Check if the cashbox is in position
0C
Sending envelope from the transport

error
1. Check if the envelope is jammed

in transport, remove the jammed
envelope;
2. Sensors in transport fault, clean
or replace the sensors
0D
Shutter error
1. Check if the shutter is jammed by

foreign matter,if is, please
remove them;
2. Shutter sensor fault, replace the
sensor
0F
3488
3489
None
None
None
Page 51 of 206
of
05
06
1.
3491
No envelope
command)
(envelope
store
2.
Check if the envelope is jammed

in transport, remove the jammed
envelope;
Sensors in transport fault, clean
or replace the sensors
12
13
3492
Over-current motor
1. Check if the foreign matter is

jammed in transport, if is, please
remove them;
2. Control board fault, please
3493
FlashROM erasing/writing error
Control board fault, please contact

with the supplier
14
3498
Internal sensors error
Internal sensors fault, clean or replace

the sensors
23
3499
Communication abnormal

None
Page 52 of 206
1.22 3500-3599 (FUJITSU passbook printer)

Status
Code

Action
Description
Code from
Manufacturer
3500
Passbook printer works properly
Normal code
None
3501
Passbook in the printer
Normal code
None
3502
Print firmware at the entry
Normal code
None
3503
Print firmware non-existence
Normal code
None
3504
Print firmware in the stacker
Normal code
None
3505
Print firmware at the last printable line
Normal code, page turning is

needed
None
3506
Print firmware at the last printable line
Normal code, ignore
None
3520
No firmware
Insert the passbook
None
3521
Invalid firmware format
Check the passbook
None
3522
Page error
Re-send the command
None
3523
Magnetic stripe blank, which happen

when the data cannot be read
Check the passbook
None
3524
Unsupported track number
Re-send the command
None
3525
Buffer full
Wait or clear the buffer area
None
3526
Invalid parameter; over-length data or

parameter
Input the correct parameter again
None
3527
Re-send the command
None
3528
Unsupported command

providers
None
3529
The printer busy
Wait or clear printing
None
3530
Failed to send the print data
Re-send the command
None
3531
The print content overrun the firmware

limit
Re-send the command
None
3532
Receive illegal data
Re-send the command
None
3533
The passbook is ready to be withdrawn
Withdraw the passbook
None
3550
COM communication error
Re-send the command
None
3551
The desired firmware format hasn't been

found
None
3552
The machine is off-line and ready to

execute the command
Make the machine on-line
None
3553
Recycling box full
Clean up the recycling box
None
3554
Shutter operation failure
Initialization
None
3555
Firmware page turning failure
Initialization
None
3556
Passbook jam
Initialization
None
3557
Checking error
magnetic strip
Take the passbook back, then

re-send the command
None
3558
Mechanical transmission error
Initialization
None
3599
Operation timeout
Initialization
None
while
reading
the
Page 53 of 206
1.23 3700-4199 (HCM)

Status
Code
Probable Cause or
Recommended Action
Description
Code from
Manufacturer
{0x81,0x01,0x00~05,0
3721
Notes remained in entry slot
Ignore
x00,'*',0x00,0x00}
{0x81,0x02,0x00~0x0
F,0x00,'*',0x00,0x00}
{0x82,0x18,'*',0x30,0
x31,0x00,0x00}
{0x82,0x18,'*',0x30,0
x42,0x00,0x00}
{0x82,0x18,'*',0x32,0
3722
Note
transporting
initialization
during
Ignore
x31~0x39,0x00,0x00}
{0x82,0x18,'*',0x32,0
x41~0x42,0x00,0x00}
{0x82,0x18,'*',0x32,0
x44~0x46,0x00,0x00}
{0x82,0x18,'*',0x33,0
x32~0x35,0x00,0x00}
{0x82,0x1B,0x01~0x0
2,0x00,'*',0x00,0x00}
{0x82,0x1C,0x01,0x0
3723
Notes remain in entry slot
Ignore
1~0x02,'*',0x00,0x00}
{0x82,0x1C,0x02,0x0
0~0x02,'*',0x00,0x00}
{0x82,0x1C,0x03~0x0
4,0x00,'*',0x00,0x00}
3724
Ignore
3725
Notes remain in escrow area
Ignore
3726
Ignore
3727
Notes in RJSD
Ignore
3728
Notes remain in stacker
Ignore
3729
The movement of damper in entry

slot is timeout
Check if entry slot is abnormal
Page 54 of 206
{0x82,0x1C,0x05~0x0
8,0x00,'*',0x00,0x00}
{0x82,0x1D,0x01,0x0
0,'*',0x00,0x00}
{0x82,0x1E,0x00,0x0
0,0x00,0x00,0x00}
{0x82,0x1F,0x00,0x00
,0x00,0x00,0x00}
{0x82,0x20,0x00,0x0
0,0x00,0x00,0x00}
{0x82,0x40,0x01,0x00
,0x00,0x00,0x00}
Status
Code
Probable Cause or
Recommended Action
Description
Code from
Manufacturer
{0x83,0x02,0x01,0x00
3730
Note in entry slot
Load notes correctly
3731
The note is not in position in entry

slot
{0x83,0x02,0x02,0x0
0,'*',0x00,0x00}
3732
Note in entry slot
{0x83,0x02,0x04,0x0
0,'*',0x00,0x00}
3733
The note is not in position in entry

slot
{0x83,0x02,0x07,0x0
0,'*',0x00,0x00}
3734
Entry slot shutter is in abnormal

status
Check if the slot shutter works

normally, e.g. if the sensor is
dirty or damaged
{0x83,0x05,0x05,0x3
0,0x30,0x00,0x00}
3735
Failed to close entry slot shutter
Check the shutter
{0x83,0x05,0x05,0x3
4,0x30,0x00,0x00}
3736
Hands or notes are in entry slot after

shutter closing
Remove the hands or notes
{0x83,0x05,0x05,0x3
5,0x30,0x00,0x00}
3737
After closing the entry slot shutter,

it is moved incorrect position
Turn the unit off then on
{0x83,0x05,0x05,0x3
6,'*',0x00,0x00}
3738
The shutter of entry slot is in

abnormal status
Check if the slot works

normally, e.g. if the sensor is
dirty
{0x83,0x05,0x06,0x3
0,0x30,0x00,0x00}
Failed to open the shutter of entry

slot
3739
,'*',0x00,0x00}
{0x83,0x05,0x06,0x31
,0x31,0x00,0x00}
Check the shutter
{0x83,0x05,0x06,0x32
,'*',0x00,0x00}
{0x83,0x05,0x06,0x34
,0x30,0x00,0x00}
3740
Front/rear shutter of lower unit is

opened while executing "Read info"
command
Re-store the shutter
{0x83,0x07,0x00,0x0
0,'*',0x00,0x00}
{0x84,0x01~0x06,0x0
3741
No note in entry slot
Ignore
0,0x00,0x00,0x00,0x0
0}
3742
The notes deposited are over-limit
Take out the extra notes
{0x85,0x01,0x00,0x0
0,0x00,0x00,0x00}
3743
The notes rejected are over-limit
Take out the notes rejected
{0x86,0x02,0x00,0x0
0,0x00,0x00,0x00}
Page 55 of 206
Status
Code
Probable Cause or
Recommended Action
Description
Code from
Manufacturer
{0x87,0x01,0x00,0x00
,0x00,0x00,0x00}
3744
The notes in entry slot are taken

away forcefully
Check if illegal operation or

malicious attack
{0x87,0x02,0x00,0x00
,0x00,0x00,0x00}
{0x87,0x04,0x00,0x00
,0x00,0x00,0x00}
3745
Check if foreign matter jams are

in the transport or CS pick roller
is aged
Failed to feed the notes
{0x88,0x01~0x0A,'*',
0x00,0x00,0x00,0x00}
{0x88,0x20,0x02~0x0
8,0x00,'*',0x00,0x00}
{0x8d,0x01,0x00,'*','
*',0x00,0x00}
3746
Electronic combination lock is in

abnormal status
Check the lock
3747
Amount of notes in entry slot

over-limit
Input the notes by several times
3748
Note reject during counting
It may be caused by depositing

unqualified note, just ignore
3749
The transport belt which is used to

tie the notes moves to the end
Check the belt
{0x92,0x01,0x00,0x0
0,0x00,0x00,0x00}
3750
Failed to feed notes
Check if the notes are rejected to

feed in
{0x93,'*',0x00,0x00,0
x00,0x00,0x00}
3751
The unit is not in position, and the

shutter of upper reject bin
URJB is unlocked
Push the unit in position and

lock URJB
{ {0x83,0x08,0x00,0
x01,'*',0x00,0x00}
3752
3753
"Retract Slot" is executed after

shutter closing failure, then the
shutter is closed
Retract the note then do nothing
{0x8E,0x01,0x00,0x0
0,0x00,0x00,0x00}
{0x8F,0x01,0x00,0x00
,0x00,0x00,0x00}
{0x83,0x05,0x07,0x0
0,0x00,0x00,0x00}
{0x83,0x05,0x08,0x0
0,0x00,0x00,0x00}
3754
Downloading the firmware program
Updating, please wait...
None
3755
Hardware version is not the same as

the downloaded one
No need to update
None
3771
Other error
None
3772
Data sending error
3773
Data receiving timeout
Communication or hardware
fault,
please
check
communication configurations,
cables or hardware devices
3774
Format error of data packet received
3775
3776
None
None
None
Command error

the providers
None
Unit busy error
Re-initialize the unit
None
Page 56 of 206
Status
Code
Description
Probable Cause or
Recommended Action
Code from
Manufacturer
fault,
please
check
None
3777
Data link error
3778
Waiting for command timeout
3779
Amount of note withdrawal is not

consistent with that of dispense in
each cassette
Count the note amount
None
3780
fault,
please
check
None
3781
Abnormal operation
Re-initialize the unit
None
3782
The info after

initialization is
different from that gotten by the
unit

the providers
None
3783
Log file error
None
Serial port parameter setup error
fault,
please
check
3790
Sensor or motors of the unit work

abnormally; retry after restarting
Turn the unit off then on, if the

problem still remains, please
refer to the manual and check
the corresponding sensors or
motors
4******501****
3791
BN is not shut down
Shut down the shutter and

re-initialize it
51101**
3792
Front shutter of lower unit is

opened
Close the shutter and re-initialize

it
51102**
3793
The stacker is not closed firmly or

in abnormal status
Close
the
re-initialize
3794
The transport belt which is used to

tie the notes moves to the end
Check the belt
51104**
3795
Notes remain in the stacker
Clear the notes
"51105**"
3796
Rear shutter of lower unit is opened

it
"51106**"
3797
Upper unit is pulled out
Restore the unit and re-initialize
"51107**"
3798
Lower unit is pulled out
Restore the unit and re-initialize
"51108**"
3799
The assembly is pulled out while

operation
Restore the
re-initialize
"51111*0"
3784
3800
Page 57 of 206
stacker
assembly
then
and
51103**59641*0
"51112*0"
Status
Code
Description
Probable Cause or
Recommended Action
Code from
Manufacturer
3801
Front shutter of lower unit is

opened

it
"5111300"
3802
Rear shutter of lower unit is opened
3803
The transport in stacker is not ready

for initialization when "Ready for
next transaction"
Restore the
re-initialize it
3804
Illegal nation code is gotten while

executing "Initialization" command

the providers
"51301**"
3805
Failed to read cassette memory
Initialize the unit
"51302**"
3806
Cassette type is not the same as that

set in "Initialize Setting" command
Re-set cassette or replace it
3807
Note denomination info recorded is

not the same as that set in
"Initialization" command
Re-set cassette
"51304**"
3808
"Note denomination" is incorrectly

set, corresponding cassette cannot
be found

the providers
"51305**"
3809
Deposit box is full
Clean the box
"51306**"
3810
No reject box is set while executing

3811
"Frame type" and "Cassette type"

parameter conflict while executing
"Initialize Setting" command
3812
"Note denomination" of recycling

cassette is not set while executing
3813
Notes in the same denomination are

dispensed from different cassettes
while
executing
"Dispense"
command
3814
"Cassette type" and "Cassette

operation" parameter conflict while
executing
"Initialize
Setting"
command
3815
"Cassette operation" parameter

error while executing "Initialize
Setting" command
3816
"Info code" parameter error while

executing "Read denomination
definition"
3817
Cassette is not in position or doesnt
transport
and
"5111400"
5120200
51303**5163***
"51307**"
with the providers
513090*
5130A0*

with the provider
5130B0*
5130C0*

with the provider
5130D0*
5130E0*
Push the cassette into position
Page 58 of 206
5130F
Status
Code
Description
Probable Cause or
Recommended Action
Code from
Manufacturer
connect properly
3818
Recycle and reject boxes repetition

the providers
"5131000"
3819
No reject box is set in the command

the providers
"51311**"
3820
The shutter of entry slot CS is

opened while executing the
command
Close the
re-initialize
3821
The note is taken away suddenly

when is ready to be inputted
CS
shutter
and
514010*514020*
"51410**"
Illegal
operation,
re-initialize
please
3822
The note in entry slot is ready to be

counted, while it is taken away
suddenly
3823
The shutter in entry slot is opened

with force
Close the shutter
"5143000"
3824
Note jam in entry slot
Clear the jam
"51501**"
3825
Cassette 1 position error
Restore cassette and re-initialize

it
"51621**"
3826

it
"51622**"
3827

it
"51623**"
3828

it
"51624**"
3829

it
"51625**"
3830
The damper in entry slot is in

note-retract status, and note in
dispense position
Clear the notes in entry slot
"518020*"
3831
Note jam in stacker
3832
Note jam in stacker
3833
Transport belt of the stacker is

damaged
Clear the jam

Replace the TS belt
"5200***"
"5201***"
5202000
5210***5214***
3834
3835
"5142***"
5215***
Clear the jam
"5211***"
3836
"5212***"
3837
"5213***"
3838
Note jam in entry slot of cassette 1
Clean the slot
Page 59 of 206
522110*
Status
Code
3839
Probable Cause or
Recommended Action
Description
Code from
Manufacturer
Clean the slot
522120*
3840
Clean the slot
522130*
3841
Clean the slot
522140*
3842
Clean the slot
522150*
3843
Clean the slot
522610*
3844
Clean the slot
522620*
3845
Clean the slot
522630*
3846
Clean the slot
522640*
3847
Clean the slot
522650*
3848
Note jam between entry slot CS and

diverting switch of the stacker TS
Clear note jam
5240*00
3849
Note jam in cash-reject position of

entry slot CS
Clear note jam
53101**
3850
Note jam in cassette 1
Clear note jam
53103**
3851
Clear note jam
53104**
3852
Clear note jam
53105**
3853
Clear note jam
53106**
3854
Clear note jam
53107**
3855
Note jam in transport
Clear note jam
532****
3856
Clear note jam
"534****"
3857
3858
Overlong or short note is detected

while dispensing
53501005350200
53503**5350400
Check if note jam in entry slot;

clear it if jam
No notes in CS
53505**53506**
535070*5350800
5360***5361***
5362***537**00
3859
Shutter in entry slot is in error status

or cannot be opened
3860
Shutter in entry slot is in error status

or cannot be closed
3861
Incorrect
or
unacceptable
commands are received
5410***
Check the shutter

5420***

the providers
Page 60 of 206
"571****"
Status
Code
Description
Probable Cause or
Recommended Action
Code from
Manufacturer
3862
The commands which cannot be

executed are sent while unit
initialization

the providers
"572****"
3863
NV error
Check NV
"574****"
3864
Cassette coding error
578****
3865
The cassette specified doesnt exist,

or incorrect cassette memory, or
cassette coding error
578****

with the provider
3866
Commands besides "Return the

rejected notes" are received when
rejected note in entry slot
3867
Command sent cannot be executed
3868
Instable power supply of the unit
Check the power supply
57FFFFF
3869
Note transporting timeout
Check if notes jam in CS, TS,

cassettes and clear them if have.
585*100
3870
NV hardware work abnormally.
Please check NV inside
3871
Transport motor or coding unit in

NV work abnormally
3872
Hardware clock works abnormally

while note calibration
3873
NV
has
received
incorrect
command or works abnormally
3874
Counting module of sensor in NV

works abnormally
Initialize the unit; replace it if

still unsolved
3875
Note transporting abnormally
Clear note jam in transport
3876
Transport motor M001 of upper unit

works abnormally
3877
Transport motor M004 of upper unit

works abnormally
3878
Note jam is detected in stacker

before executing the command
"5964000"
3879
Note jam is detected in stacker whil

executing the command
"5964200"
3880
Note jam is detected in stacker after

executing the command
3881
Note jam in stacker
57A07**
"57D****"
593****5940***
"5941***"
Repair NV
"5942***"
"5943***"
5944***5945***
5946***5947***
"595****"
"5960***"
Check if note jam, if is, clear it

"5961***"
Clean the stacker

"5964300"
59644**5964500
59646005964700
Page 61 of 206
Status
Code
3882
Probable Cause or
Recommended Action
Description
Motor M201 and M202 of transport
belt work abnormally
Code from
Manufacturer
59648*059649*0
Clean the stacker
5964A*05964B*0
5964C*05964D*0
5964E*05964F*0
3883
Foreign matter is detected in

transport which the note is not
allowed to pass during command
execution
Clear the foreign matter
3884
Amounts of note withdrawn and

deposited are not consistent in
various modules
Check if note jam and count the

notes
3885
More
than
continuously
withdrawal
Check if cassette setting or type

of note deposited is correct
5991A**
3886
More than 100 notes are rejected
Check if cassette setup or type of

note deposited is correct
5991B00
3887
No note is
transporting
Check if note jam in entry slot or

stacker
5992***
3888
30
notes
are
rejected
during
detected
during
5970***5972***
5973***
53309005330A00
598****
"59B03**"
Retract box is full
Clear the notes
3890
Cassette 1 is full
Clear notes
59B0700
3891
Cassette 2 is full
Clear notes
59B0800
3892
Cassette 3 is full
Clear notes
59B0900
3893
Cassette 4 is full
Clear notes
59B0A00
3894
Cassette 5 is full
Clear notes
59B0B00
3895
Illegal parameter set-up, withdrawal

amount is 0

the providers
"59B3100"
3896
Cassette is empty
Replenish notes
"59B41**"
3897
Withdrawal amount over-limit

the providers
"59B6100"
3898
Illegal parameter of withdrawal

command, the notes withdrawn are
more than 200 which is the limit
amount
3899
Note position error and transport

status abnormally in entry slot
3900
Note skew in entry slot
3889
"59B04**"
5A142**5A143**
Clean the entry slot
5A141**5A151**
"5A151**"
Page 62 of 206
Status
Code
3901
3902
3903
Probable Cause or
Recommended Action
Description
Note position error in entry slot
Code from
Manufacturer
"5A152**"
"5A153**"
"5A154**"
3904
Note position error in entry slot
"5A155**"
3905
Note feeder pulley and motro M102

and sensor S143 work abnormally
Check the M102 and S143
"5A156**"
3906
3907
"5A157**"
Note jam while dispensering
"5A158**"
3908
Note feeding failure
3909
Note jam while note feeding
3910
Note feeding timeout and no note is

detected
3911
Note jam in entry slot shutter
3912
Sensor 143 and driver motor M102

of
cassette entry slot work
abnormally
Driver motor M102 of cassette

entry slot works abnormally
Check the M102
3913
3914
3915
"5A159**"
"5A15A**"
"5A15B**"
518110*5A15C**
The forward-movement of platen in

entry slot is timeout, motor M103
and sensors S131, S133 and S134
work abnormally
"5A15D**"
"5A15E**"
"5A15F**"
"5A166**"
Check the platen, M103, S131,
S133 and S134
3916
The backward-movement of platen

in entry slot is timeout, motor M103
work abnormally
3917
Driver motor M103 of note feeder

in entry slot work abnormally
Clean entry slot and check the

M103
"5A16E**"
3918

in entry slot works at abnormal
speed
Check the M103
"5A16F**"
3919
Note feeder in entry slot does not

work

relevant parts
"5A173**"
3920
Sensor 132 and driver motor M104

of note feeder in entry slot work
abnormally
"5A174**"
3921

in entry slot works at abnormal
speed

relevant parts
"5A176**"
"5A167**"
Page 63 of 206
Status
Code
3922
3923
3924
Probable Cause or
Recommended Action
Description
in entry slot works abnormally
Error position of the push plate in
entry slot
3925
The push plate in entry slot is at the

front end
3926
The forward-movement of platen in

entry slot is timeout, motor M104
work abnormally
3927
3928
The backward-movement of platen

in entry slot is timeout, motor M104
work abnormally
Check the M104
Code from
Manufacturer
"5A17E**"
"5A17F**"
51204**5A16A**
Check the push plate
5A180**
5A182*0
"5A186**"
Check the platen, M104, S134,
S135 and S136
"5A187**"
"5A18E**"
3929
Driver M104 of cassette 1 platen

works abnormally
Check the platen and M104
3930
Note jam in cassette 1 entry slot
Clear the jam
"5A312**"
3931
Note feeder in cassette 1 works

abnormally
Check the feeder
"5A313**"
3932
Driver motor M402 of cassette 1

and the sensor S414 works
abnormally
Check M502 and S414
"5A314**"
3933
Driver M402 of cassette 1 note

feeder works at abnormal speed
Check if there is some foreign

things in the M402
"5A316**"

feeder works abnormally
Check the M402
3934
3935
"5A18F**"
"5A31E**"
"5A31F**"
3936
In cassette 1, sensor information

abnormal; the push plate is detected
in start position and end position at
the same time
3937
Cassette
1
platen
backward-movement timeout or
complete movement is detected
3938
Cassette
1
platen
forward-movement timeout or
3939
Cassette
1
platen
Check if the cassette 1 sensors

work normally, if do, check the
platen
"5A327**"
3940
Driver motor M401 of platen lock
Check the M401
"5A32E**"
5A323**5A324**
Check the cassette 1
5A325**
5A326**
Page 64 of 206
Status
Code
Probable Cause or
Recommended Action
Description
Code from
Manufacturer
3941
in cassette 1 works abnormally
3942
Note jam in entry slot or entry

transport of cassette 2
Clear the jam
3943

Clear the jam
5A412**
3944
Separating roller in cassette 2 works

abnormally
Check the pick roller control

parts
5A413**
3945

and the sensors S513 and S514
work abnormally
Check M502, S513 and S514
"5A414**"
3946
Cassette 2 note feeding error, no

note is detected
Check if note jam
"5A415**"
3947
Cassette 2 feeder works abnormally
Check the feeder
"5A416**"
3948

note is detected
Check if note jam
"5A417**"
3949

note is detected
Check if note jam
"5A418**"
3950

note is detected
Check if note jam
"5A419**"
3951
Note jam in cassette 2 after note

feeding
3952
Note jam in cassette 2 while note

feeding
3953
Skew note is detected in entry slot

of cassette 2
Clear the skew note
3954

feeding
Clear the jam

Check the M502
3957
Sensors in cassette 2 work

abnormally, cassette full and empty
is detected
Check the sensors
3958
In cassette 2, the platen is detected

in start position and end position
3959
Cassette
2
platen
3955
3956
"5A32F**"
5A403**5A410**
5A411**5A41A**
5A41D**
"5A41A**"
Clear the jam
"5A41B**"
5A41C**
"5A41D**"
"5A41E**"
"5A41F**"
"5A423**"
"5A424**"
Check the sensors
Page 65 of 206
"5A425**"
Status
Code
Description
Probable Cause or
Recommended Action
Code from
Manufacturer
3960
Cassette
2
platen
forward-movement timeout or

platen
"5A426**"
3961
Timeout when push plate in cassette

2 moving backwards or it is
detected at end position already
Check cassette 2 sensor
3962
Driver motor M501 of push plate in

cassette 2 works abnormally
Check M501
3963
Failed to close G603 control valve

of platen lock in cassette 2
Check the G503
"5A42F**"
3964
Failed to open G603 control valve

Check the G503
"5A430**"
3965

Clear the jam
3966

Clear the jam
3967

abnormally
Check the feeder
"5A513**"
3968

work abnormally
"5A514**"
3969

note is detected
Check if note jam
"5A515**"
3970
Check the feeder
"5A516**"
3971

note is detected
Check if note jam
"5A517**"
3972

while recycling
Clear the note and transport
"5A518**"
3973
Note feeding error in cassette 3
Check if the note is inserted

correctly
"5A519**"
3974

feeding
Clear the jam
"5A51A**"
3975
Note jam in cassette 3 while note

feeding
Clear the jam
"5A51B**"
3976
Skew note is detected at entry slot

of cassette 3
Clear the skew note
3977

feeding
Clear the jam
5A427**
5A42E**5A42F**
5A503**"5A510**
5A511**5A51A**
5A51D**
Page 66 of 206
5A512**
5A51C**
"5A51D**"
Status
Code
3978
Probable Cause or
Recommended Action
Description
Code from
Manufacturer
"5A51E**"

Check the M602
3980

is detected
Check the sensors
"5A523**"
3981


platen
"5A524**"
3982
Cassette
3
platen

platen
"5A525**"
3983
Cassette
3
platen

platen
"5A526**"
3984
Timeout when push plate of cassette

detected at the end position.
Check sensor control parts of

cassette 3
5A527**
3985
Driving motor M601 of push plate

Check M601
3986

Check the G703
"5A52F**"
3987

Check the G703
"5A530**"
3988

Clear the jam
3989

Clear the jam
3990

abnormally
Check the feeder
"5A613**"
3991

work abnormally
"5A614**"
3992

note is detected
Check if note jam
"5A615**"
3993
Check the feeder
"5A616**"
3994

note is detected
Check if note jam
"5A617**"
3995
Check the feeder
"5A618**"
3979
"5A51F**"
5A52E**5A52F**
5A603**5A610**
5A611**5A61A**
5A61D**
Page 67 of 206
5A612**
Status
Code
Description
3996
Note jam while note recycling in

cassette 4
3997
Note jam after note feeding in

cassette 4
3998
Note jam while note feeding in

cassette 4
3999
Skew note is detected at entry slot

of cassette 4
4000

cassette 4
4001
Probable Cause or
Recommended Action
Clear the jam
Code from
Manufacturer
"5A619**"
"5A61A**"
Clear the jam

"5A61B**"
5A61C**
Clear the jam

"5A61D**"
"5A61E**"

Check the M702
4003

is detected
Check the sensors
"5A623**"
4004
In cassette 4, he platen is detected


platen
"5A624**"
4005
Cassette
4
platen
4002
4006
4007

detected at the end position

work normally; if do, check the
push plate
"5A61F**"
"5A625**"
"5A626**"
5A627**
4008
Driver motor M701 of push plate in

cassette 4 works abnormally
Check M701
5A62E**5A62F**
4009

Check G703
"5A62F**"
4010

Check G703
"5A630**"
4011

Clear the jam
4012

Clear the jam
4013

abnormally
Check the feeder
"5A713**"
4014

work abnormally
"5A714**"
5A703**5A710**
5A711**5A71A**"
5A71D**"
Page 68 of 206
5A712**
Status
Code
Description
Probable Cause or
Recommended Action
4015

note is detected
Check if note jam
"5A715**"
4016
Check the feeder
"5A716**"
4017
Note jam while note recycling in

cassette 5
Clear the jam
"5A717**"
4018
No note is detected while feeding
Check if note jam, if is, clear the

jam
"5A718**"
4019
4020

cassette 5
4021
Note jam while note feeding in

cassette 5
4022
Skew note is detected at the entry

slot of cassette 5
4023
4024

cassette 5
Code from
Manufacturer
"5A719**"
"5A71A**"
Clear the jam

"5A71B**"
5A71C**
Clear the jam
"5A71E**"

Check the M802
4026

is detected
Check the sensors
"5A723**"
4027


platen
"5A724**"
4025
4028
Cassette
5
platen
"5A71F**"
"5A725**"
4029

5 moving forwards, or it is detected
at the end position
4030

5 moving backwards, or it is
detected at the end position
4031
Driving motor M801 of push plate

Check M801
4032

Check the G803
"5A72F**"
4033

Check the G803
"5A730**"
4034
Clear the jam
"5D*****"

work normally; if do, check the
push plate
Page 69 of 206
5A726**
5A727**
5A72E**5A72F**
Status
Code
Probable Cause or
Recommended Action
Description
4035
4036
4042
4043
Code from
Manufacturer
"5E*****"
Shutter opening timeout
Check the shutter
5A1B5**
Check USB connecting with BV if
Communication with BV board failed
normal
Failed to save serial number image

file
Retry
4044
Failed to access database
Retry
4045
Failed to retrieve
Retry
4046
Failed to delete image file
Retry
4047
Failed to back up
Retry
4048
Failed to access SQL file
Retry
4049
Backing up database, retry later.
Retry later
4050
Failed to open files
Updating file error,

please
4051
Failed to read files
Updating file error,

please
4052
ROM36V error
Hardware fault, please contact

the providers
Data-link0x16
4053
ROM+15V error

the providers
Data-link0x17
4054
ROM-15V error

the providers
Data-link0x18
4055
Validating program writing error

the providers
Data-link0x61
4056
IPL data writing error

the providers
Data-link0x62
4057
DES writing error

the providers
Data-link0x64
4058
ROM writing error

the providers
Data-link0x65
4059
Not download program 4,5,7

the providers
Data-link0x68
4060
Version mismatch

the providers
Data-link0x69
4061
Name mismatch

the providers
Data-link0x6A
4062
Last frame download illegal address

the providers
Data-link0x6B
Page 70 of 206
None
None
Status
Code
Description
Probable Cause or
Recommended Action
Code from
Manufacturer
4063
Inbetween frame download illegal

address

the providers
Data-link0x6C
4064
Illegal address over-limit

the providers
Data-link0x6D
4065
Illegal download of first frame

the providers
Data-link0x6E
4066
Receive illegal data

the providers
Data-link0x70
4067
Undefined file sequence

the providers
Data-link0x71
4068
Illegal data downloading

the providers
Data-link0x72
4069
File sequence is changed

the providers
Data-link0x73
4070
Illegal files downloading

the providers
Data-link0x74
4071
Failed to download reboot

the providers
Data-link0x75
4072
Downloading the same program as

the previous one

the providers
Data-link0x76
4073
Receive data after downloading

data packet

the providers
Data-link0x77
4074
Verification error

the providers
Data-link0x78
4075
Ignore data received

the providers
Data-link0x7F
4076
Switching
timeout
mode

the providers
Data-link0x90
4077
Call alarm while switching to

download mode

the providers
Data-link0x91
4078
Communication
error
while
switching to download mode

the providers
Data-link0x92
4079
Writing memory timeout

the providers
Data-link0x94
4080
Writing memory alarm

the providers
Data-link0x95
4081
Communication error while writing

memory

the providers
Data-link0x96
4082
Re-start timeout

the providers
Data-link0x98
to
download
Page 71 of 206
Status
Code
Description
Probable Cause or
Recommended Action
Code from
Manufacturer
4083
Restart alarm

the providers
Data-link0x99
4084
Communication failure in re-start

the providers
Data-link0x9A
4085
BV has received the version which

cannot
be
updated(BV
configuration error)

the providers
Data-link0x9C
4086
Note jam in transport between

cassette 3 and cassette 5 entry slots
Clear the note jam
53201**
4087

Clear the note jam
53202**
4088

Clear the note jam
53203**
4089

Clear the note jam
53204**
4090
Note jam in transport between NV

and cassette 1
Clear the note jam
4091

and cassette 1
Clear the note jam
53206**
4092

and entry slot
Clear the note jam
53207**
4093

and stacker
Clear the note jam
53208**
4094

and entry slot
Clear the note jam
53209**
4095
Note jam in transport between entry

slot and stacker
Clear the note jam
5320A**
4096

and stacker
Clear the note jam
5320B**
4097

and cassette 1
Clear the note jam
5320E**
4098

and cassette 1
Clear the note jam
53211**
4099

transport
Clear the note jam
53212**
Page 72 of 206
Status
Code
Description
4100

Clear the note jam
53213**
4101

cassette 1 and cassette 3
Clear the note jam
53214**
4102

transport
Clear the note jam
53215**
4103

Clear the note jam
53216**
4104

Clear the note jam
53217**
4105
Note jam in transport between entry

slot and stacker
Clear the note jam
53218**53219**
4106

and stacker
Clear the note jam
5321A**
4107

and stacker
Clear the note jam
5321B**
4108
Note jam in NV transport
Clear the note jam
5321C**
4109
Clear the note jam
5321D**
4110

and cassette 1
Clear the note jam
5321E**
4111

and cassette 1
Clear the note jam
4112

and entry slot
Clear the note jam
5327100
4113
Clear the note jam
5327200
4114

and stacker
Clear the note jam
5327300
4115
Note jam in stacker entry slot

transport
Clear the note jam
5327400
4116
4117
4118
Probable Cause or
Recommended Action
Code from
Manufacturer
53220**53221**
53222**
5328***
Note transport between two sensors

slowly, note front is detected, while
note end not
Ignore

transport
Clear the note jam
5329***532A0**
532A1**532A2**
Page 73 of 206
53421**
Status
Code
Description
4119

transport
Clear the note jam
53422**
4120

transport
Clear the note jam
53423**
4121

transport
Clear the note jam
53424**
4122

transport
Clear the note jam
53425**
Clear the note jam
53426**
Clear the note jam
53427**
Clear the note jam
53428**
Clear the note jam
5342A**
4123
4124
4125
4127
4126
4128
Probable Cause or
Recommended Action

and cassette 1 upper cabinet
and entry slot
Clear the note jam
4129
4130
4131
Code from
Manufacturer
53429**
5342B**
5342D**

and stacker
Clear the note jam
5342E**
5342F**
53433**
4132
4133

cassette 1 and NV
Clear the note jam
53436**53437**
4134
Note jam in entry slot, or in

transport between entry slot to
stacker
Clear the note jam
5D0**0*5E40*0*
4135
Clear the note jam
5D2**0*
4136
Note jam in entry slot transport or

in cassette 1
Clear the note jam
5D5**0*
4137
Note jam between entry slot and

NV, or in cassette 1
Clear the note jam
5D6**0*
4138

cassette 2 entry slot and cassette 2
Clear the note jam
5D7**0*
4139

transport between entry slot to
stacker
Clear the note jam
5D8**0*
4140

Clear the note jam
5D9**0*
Page 74 of 206
Status
Code
Description
Probable Cause or
Recommended Action
Code from
Manufacturer
4141

transport between stacker and NV
Clear the note jam
5DA**0*
4142

Clear the note jam
5DB**0*
4143
Note jam between NV and entry

slot, or NV and stacker
Clear the note jam
5DC**0*
4144

and cassette 5
Clear the note jam
5DD**0*
4145

and cassette 1
Clear the note jam
5DE**0*
4146
Clear the note jam
5E5*00*
4147
Upper reject bin shutter(URJB) is

full or retracted notes are more than
(URJB) capacity (100 notes)
Ignore
4148
Upper reject bin shutter (URJB) is

unlocked
Lock URJB shutter
4149
While executing retract stacker

command,
BANKNOTECONDITION

the providers
51109** 5111500
4150
Failed to close the shutter after

retract command
Check if the shutter works

normally. If it is hardware error,
5131A**
4151

retract command

5145000
4152
Shutter is forced to open
Close the shutter
5146000
4153

retract command

543****
4158
After
downloading,
firmware
version is inconsistent with the
downloaded one
Re-download, if fails, please

None
59B0C**59B0D**
59B0E**59B0F**
59B11**
Page 75 of 206
59D****
Status
Code
Description
Probable Cause or
Recommended Action
Code from
Manufacturer
4159
Failed to switch to firmware update

mode

None
4160
Failed to restore link after

downloading (check if upper layer
is updated successfully)
Check if firmware version is

updated successfully, if it fails,
re-download. If it still fails,
None
4161
Failed to download firmware

None
4162
Firmware
downloaded
non-existence or incomplete
Downloading catalogue error, or

catalogue
downloaded
is
incomplete, please contact the
providers
None
4163
Stop by start-up operation
Hardware or software fault,

None
4164
System
and
non-existence

None
4165
Re-start without data response

None
4166
Sudden-stop

None
4167
Parameter error: Function error

None
4168
Parameter error

None
4169
Parameter error:
inconsistent

None
4170
Power drop-off: Driver lost

None
4171
Abnormal protocol or response:

Link error

None
4172
Data inputted error

None
4173
Data outputted error

None
4174
Data inputted or outputted error

None
4175
Over-connect the device

None
4176
Over-link thread

None
DLL
Driver
interface
handle
Page 76 of 206
Status
Code
Description
Probable Cause or
Recommended Action
Code from
Manufacturer
4177
BCC verification error

None
4178
Size of data inputted error

None
4179
Size of data outputted error

None
4180
The size of data inputted or

outputted error

None
4181
Link timeout error

None
4182
Command timeout error

None
4183
Program error: Close USB error

None
4184
Program error: Open USB

None
4185
Program error: Sending busy error

None
4186
Program error: Receiving busy error

None
4187
Program
error:
firmware error
:Downloading

None
4188
Program error: Memory distribution

error

None
4189
Program error: Handle error

None
4190
Program error: Registry error

None
4191
Program error: Driver connection

error

None
4192
Program error: Setting thread error

None
4193
Program
error:
transforming error

None
4194
Program error: trace error

None
4195
Program error: while sending the

command, verification installation
error

None
4196
Program error: while sending the


None
error
Message
Page 77 of 206
Status
Code
Description
Probable Cause or
Recommended Action
Code from
Manufacturer
4197
Program error: while receiving the

error

None
4198
Program error: while receiving the

error

None
error
Page 78 of 206
1.24 4200-4299 (MinMech dispenser)

Status
Code

Action
Description
Code from
Manufacturer
4201
The note isn't detected when recycled
The note is taken away, ignore
4202
Timeout, note recycled
Record the amount of recycled

notes
4203
No note at exit slot, recycling is not

allowed
The note is taken away, ignore
4204
When execute PURGE, the note is

presented
Take the note back and keep a

record
4211
Invalid withdrawal amount
Input error, ignore
4212
Beyond the maximum

amount (100 notes)
4213
Hardware configuration error
Check the configurationfile
4214
The amount of note presented is wrong
Cashbox interface
error, ignore
4215
Foreign matter at entrance slot
Check the slot and clean the

foreign matter
4216
Exit slot sensor is dirty
Clean the sensor with cotton bud
4220
Check if the cassette is empty, if it

is placed properly or is in position
0x21
4221
Abnormal note at dispenser slot
Take the note or foreign matter

away and keep a record
0x24
4222
The note is too long
Check the notes in the cassette

and check if the notes are laid in
alignment
0x25
4223
Note jam at dispenser slot
Clean the jammed note and record

the amount
0x26
4224
Transport falut
Check if foreign matter is jammed

at the transport, or if the sate
switch of control board is on
0x2A
4225
NV fault
Module fault, please contact with

the supplier
0x2C
4226
Transport diverter fault

the supplier
0x2D
4227
Counting error of exit slot
Clean the slot, if the problem still

occurs, please contact with the
supplier
0x2E
4228
NV error

the supplier
0x2F
withdrawal
Input error, ignore
Page 79 of 206
executing
Status
Code
Description

Action
Code from
Manufacturer
0x30
4229
Too many notes are recycled each time
Check if the note size is illegal,

and re-start "Learning note", then
repair the feeding module
4230
Control board memory fault

the supplier
0x34
4231
Operation timeout
fault,
please
check
if
communication line and hardware
device is normal
0x36
4232
Note queue error
Check if the note size is illegal,

and re-start "Learning note"
0x37
4233
In valid command is accepted

with the supplier
0x4F
4234
Cash-out when initialization
Record the note information
4235
Other errors

with the supplier
4248
Too many notes requested
4249
Invalid requesting command
4250
Dispenser slot counting error
4251
DMS non-existence
Check if DMS is power-on and is

used
4252
Safe module authentication error/no

authentication
DMS fault, please contact with

the supplier
4253
Sate module authentication error
Check if the communication

parameter is correct; DMS fault,
4254
Data verification error
4255
4260
4261

with the supplier

with the supplier
None
None
None
None
None
1. Check if the cashbox is

empty;
2. Check if the note is placed
properly;
3. Check if note feed sensor
fault, if is, please clean or
replace it
21
Abnormal note at exit slot
1. Check if the note is at exit

slot, if is, please clear the
note;
2. Check if exit diverter fault
24
Page 80 of 206
Status
Code
4262
4263

Action
Description
Note at the exit for longer time
1. Please check the note size;

2. Check if exit sensor fault, if
is, please clean or replace it
25
Note jam at exit slot
1. Check if the note is jammed

at the exit, remove the note;
2. Check if exit mechanism fault
26
1.
4264
Transport error
Check if note is jammed in

transport, if is, remove the
note;
Pulse disk sensor fault,
replace the sensor;
Transport motor fault,
replace the motor
2A
1. Double note detector fault,

clean or replace it;
2. Double detector mechanism
fault
2C
1. Check if note is jammed at

the diverter;
2. Diverter mechanism fault
2D
1. Exit sensor fault, clean or

replace the sensor;
2. Exit mechanism fault;
3. Control board fault, replace it
2E
2.
3.
4265
4266
4267
Code from
Manufacturer
Counting error at exit slot
1.
Check if note is jammed in

feed transport, if is, remove
the note;
Feed transport mechanism
fault
2F
Too many note recycled
1. Check note size, or execute

learning-notes again;
2. Check the note feeder
30
4270
Control board memory parameter error
Switch control board off then on

and execute learning-notes, if the
control board
34
4271
Operation timeout
Check if the communication cable

or hardware is abnormal
36
Control board fault
Switch control off then on, if the

control board
37
4268
Note feed transport falut

2.
4269
4272
Page 81 of 206
Status
Code

Action
Description
Invalid command parameters

with the supplier
Reset error
Switch control off then on, if the

control board
4291
Serial port isn't opened/failed to be

opened/communication error
fault,
please
check
if
communication
line
and
configuration file is normal
4292
ATM configuration file error

CommManager initialization error

parameter of configuration file is
correct
4293
NAK returned(re-send command)
Ignore
4294
Communication fault
4295
Command or command parameter error

with the supplier
4296

with the supplier
4297

with the supplier
4298
Data received is found to be wrong after Software fault, please contact

verification
with the supplier
4273
4274
4299
Serial port communication timeout
or

parameter of configuration file is
correct
Page 82 of 206
Code from
Manufacturer
4F
None
1.25 4300-4399 (Sankyo DIP card reader)

Status
Code
Description

Action
4331
Undefined command (command inputted

4332
Unsupported command
4333
Command data error

with the supplier
Code from
Manufacturer
01
02
04
Initialize the card reader, if the

card reader
4334
Sensor abnormal
4335
Failed to read or other error
20
4336
No start sign STX in card data
21
4337
Not detect correct vertical redundancy

checking (VRC) code
4338
No end sign ETX in card data
4339
Not
detect
correct
longitudinal
redundancy checking (LRC) code
4340
No magnetic strip or the card can not be

decoded
4341
SS-ES-LRC card, i.e. non-data card
4342
Power signal detecting failure, power

down
Initialize the card reader after the

power recover
30
4343
POWER-LINE (VCC) signal abnormal
Initialize the card reader after the

power recover
60
4344
Receiving ATR error
Invalid IC card, initialize the card

reader
61
4345
Unsupported communication protocol by

IC card (or SAM card)
4346
IC card (or SAM card) communication

error (no response)
4347
IC card data communication error
4348
Sending
IC
card
communication
command before receiving ATR, as a
result, command sequence error
4349
IC card (or SAM card) returns ATR;

ISO/IEC7816-3 isn't supported by IC
card
4350
IC card (or SAM card) return ATR;

EMV'96 VER3.1.1 isn't supported by IC
card
4351
F-ROM writing error
1. The user card is not standard

2. If the problem occurs
repeatedly, please check and
10
22
23
24
25
27
62
63
64

the supplier
65
66
69
1. Hardware error, initialize the
Page 83 of 206
70
Status
Code
Description
4352
EEPROM operation error
4353
Invalid data returned
4354
Undefined error

Action
Code from
Manufacturer
card reader;
repeatedly, replace the card
reader
72

the supplier
1. Initialize the card reader;
repeatedly, replace the card
reader
None
None
None
4355
Illegal response data
4356
None
4357
None
4358
Correct ACK answer signal hasn't been

received
4359
4360
Failed to send data at serial port
4361
Failed to receive data at serial port
None
4362
Data frame detecting error
None
Hardware or communication
fault, please check if the
communication cable or hardware
device is abnormal
None
None
None
1.26 4700-4799 (SDD dispenser)

Status
Code
Description
4701
Low level (too few notes)
Replenish notes
None
4702
Notes are rejected during initialization
Notes in transport, warning, ignore
None
4703
Notes are presented during

initialization
Please check the account
None
4704
No notes retracted
Notes may have been taken away

when retracted, warning, ignore
None
4705
Timeout, notes retracted
User has not taken away notes in

time, warning message, ignore
None
4711
None
4712
Failed to receive command
None
4713
Frame detecting error
None
4714
BCC verification error
4715
4716
Invalid command received

the supplier
None
The amount of notes dispensed is

wrong
Please check the account, and

initialize the dispenser, if the
problem still remains, please contact
with the supplier
None
4717

Action

hardware is in trouble
Page 84 of 206
Code from
Manufacturer
None
None
Status
Code
Description
4718
Failed to reset
4719
Entrance slot is jammed
4720

Action
Code from
Manufacturer
Initialize the dispenser and check if

the control board indicator is normal
None
None
Exit slot is jammed
Remove possible jammed notes and

clean related sensors
None
4721
Exit sensor is dirty
Clean the exit sensor
None
4722
No notes at exit when retracted
Please check if the notes are at exit
None
4723
Other software errors

the supplier
None
4730
Note feed failure
Check if the cashbox is empty, or if

the cashbox is not in the carrier, of if
its hardware setup error
21
4731
Abnormal note at feeder
Remove the jammed notes and clean

the feeder sensor
22
4732
Abnormal note at double note detector

the double note detector
23
4733

the exit sensor
24
4734
Over-length note at exit slot
Check and remove the note
25
4735

the exit sensor
26
Abnormal timing wheel
Check if the timing wheel is in

improper position or has been
damaged, if is, initialize the
dispenser
2A
4737
Check if the double note detector is

in improper position or becomes
loose, if is, initialize the dispenser
2C
4738
Diverter fault
Check related mechanism
2D
4739
Exit sensor counting error
Exit sensor is too dirty or broken

down, clean or replace it
2E
4740
Note missing is detected by double

note detector
Check if abnormal note is at the

transport, and initialize the dispenser
2F
4741
Too many notes recycled
Check note size and quality
30
4742
Note jam at exit slot
Clear the jammed note and initialize

the dispenser
31
4743
Abnormal control board CPU
Switch power off and re-start the

dispenser, if the problem still
remains, replace the control board
32
4744
Control board hardware fault
33
4745
34
4736
Page 85 of 206
Status
Code

Action
Description
Code from
Manufacturer
4746
35
4747
Operation timeout

36
4748
Switch power off and re-start the

remains, replace the control board
37
4749
Communication setup is changed after

module startup
Check if the control board setup is

changed
manually
during
transaction, and restart the dispenser
38
4750
Cashbox empty
Replenish notes
4751
Beyond maximum withdrawal amount

(100 notes)
4752
4753
Counting error at exit slot
4780
DMM non-existence
4781
DMM authentication error/ no

authentication
4782
DMM initialization error

the supplier
None
4791
serial port not opened/failed to be


hardware device is abnormal
None
4792
ATM configuration file error or

CommManager component

the supplier
None
4793
NAK returned, re-send command
4794
4795
Command or command parameter

error
4796
Format of data received is wrong
4797
Length of data received is wrong
4798
The data received is found to be wrong

after verification
4799

the supplier
Clean or replace the exit counting
sensor
the supplier
Hardware or software fault, please

check if the communication cable or
None
None
None
None
None
None
None
None
None
None
Hardware or software fault, please

None
None
None
Page 86 of 206
1.27 4800-4899 (PR2E passbook printer)

Status
Code
Description
Probable Cause or
Recommended Action
4810
Printer is in offline state or its cover is

opened
Close the cover, then initialize the

printer
None
4811
Printer cover opened
Close the cover
None
4812
Printer is in offline state
Make the
initialize it
4813
Print firmware is at the last printable

line
1. Page turning required, ignore;

2. No printable page in user
passbook, ignore (the passbook
needs to be replaced)
None
4814
Print command length or command

parameter length exceeds limit

the supplier
None
4820
Failed to send command to the printer
4821

received after sending data to the
printer
Communication error, printer is in

off-line or power-off state, check if
the
communication
cable
or
4822
4823
Receive NAK after sending ENQ
4824
Status error
Medium jammed, clear the jammed

medium and initialize the printer
None
4825
Printer in busy
1. Wait until the current command is

done, ignore
2. If the printer is in busy state
always, restart and initialize the
printer
None
4826
Print buffer full
Initialize the printer
None
4827
Print data format error or illegal print

characters

the supplier
None
4828
Verification error in writing magnetic

strip
4829
Verification error in reading magnetic

strip
Passbook damaged or printer

magnetic head fault; If the problem
occurs repeatedly, check and repair
the printer
4830
Print medium length error
Print medium length error, initialize

the printer
None
4831
The data is found to be wrong after

verification

the supplier
None
printer
on-line
Code from
Manufacturer
and
Communication error, printer is in

offline or power-off state, check if
the
communication
cable
or
Page 87 of 206
None
None
None
None
None
None
None
Status
Code
Probable Cause or
Recommended Action
Description
Code from
Manufacturer
Printer mechanism fault
1. Hardware error, please restart and

initialize the printer;
check and repair the printer
None
4833
Illegal character string received
Communication error or printer

faault, check the communication line
and the printer
None
4834
Passbook isn't inserted in allowed

time, timeout error
Initialize the printer
None
4835
The printer receives illegal data

the supplier
None
4836
Passbook is not taken away in allowed

time
User operation timeout, remind user

to take the passbook in time
None
4837

None
4838
Command error, which happen when

incorrect command is received

the supplier
None
4839
Paper jammed while feeding or

presenting paper
Initialize the printer, or clear the

paper manually, then initialize the
printer
None
4840
Magnetic strip becomes blank, which

happen when the character cannot be
read during magnetic strip reading
Passbook damaged or printer

magnetic head fault, please initialize
the printer or check and repair the
printer magnetic head
None
4842
Unsupported track number
The magnetic strip standard is not the

same as that set by the printer, please
None
4843
The number of print lines error

the supplier
None
4899
Operation timeout,
response data

None
4832
not
receive
1.28 4900-4999 (Bar code scanner)

Status
Code
Description

Action
4900
Data has been scanned successfully,

normal code
None
4901
Scanner has been initialized successfully,

normal code
None
4902
PC serial port has been initialized

successfully, normal code
None
Page 88 of 206
Code from
Manufacturer
Status
Code
4920
4921

Action
Description
Baud rate setup error, warning code
Code from
Manufacturer
None
Setting of parity check bit error, warning

Software fault
code
None
4922
No data is scanned, warning code
None
4923
Abnormal state
Hardware fault
None
4940
PC serial port operation error
Please check the cable, and then

restart the scanner
None
4941
Failed to receive data (no response)
Please check the communication
None
4942
Receiving response from scanner timeout
4943
Receiving answer from scanner error
4944
Receiving ACK from scanner error
None
4945
None
None
Software fault
None
4946
Command error
Software fault
None
4947
Parameter error
Software fault
None
4948
Communication is abnormal
Communication line is broken,

please check communication circuit
or device
None
4949
Not support command interface when in

auto scanning mode
Software fault
4950
Not support auto scanning interface when

in command mode
Software fault
Communication line is broken,

please check communication circuit
or device
4999
None
None
None
1.29 5000-5099 (F400/100 dispenser)

Status
Code

Action
Description
5001
Low level
5002
Some cashboxes lack of configuration

items
5003
Log data verification error
5004
Code from
Manufacturer
Replenish notes
None

with the supplier
None
Note recycled during initialization
Warning, ignore
None
5005
At least two cashboxes have the same ID
Re-set ID
None
5006
No note is found when recycled
Recycle transport sensor is too

dirty or is damaged, clean or
replace the sensor
None
Page 89 of 206
None
Status
Code

Action
Description
Code from
Manufacturer
5007
Note retracted timeout
Ignore
None
5011
Specified cassette can not be used

with the supplier
None
5012
All of cashboxes lack of configuration

information
5013
No 2nd cashbox
5014
No 3rd cashbox
5015
No 4th cashbox
5016
Beyond maximum withdrawal amount

(99 notes)
5017
Cashbox position changed in transaction
5018
Hardware
error
5019
No specified cashbox
5020
1st cashbox feeding failure
5021
2nd cashbox feeding failure
5022
3rd cashbox feeding failure
5023
4th cashbox feeding failure
configuration
None
with the supplier
information
20 XX
30 XX
40 XX
None
Cashbox is drawn out in

transaction, restart the software
with the supplier
Feed sensor fault or related
mechanism fault
None
None
None
18 XX
28 XX
38 XX
48 XX
5024
Motor pulse counting error
1. Clean or replace the motor

pulse sensor;
2. Examine and repair the
motor
and
related
transmission parts
5025
Note remains in transport
Clear the note in transport
5026
Note jam in note feeder transport
78 XX
5027
79 XX
5028
5029
Note jam in recycle transport
5030
Note jam in dispensing transport
5031
Note jam in exit transport
5032
Note checking error
5035
NV fault
5037
Motor over-current
Check note jam position and

clear the jammed note
73 XX
70 XX
None
7B XX
None
7A XX
1.
2.
Clean or replace NV sensor;

Check and repair NV
hardware
1. Check and repair the motor

and related transmission
parts;
2. Switch the motor power-off,
then restart the dispenser, if
the problem still remains,
replace the control board
Page 90 of 206
88 XX
89 XX
F3 XX
Status
Code

Action
Description

Check and repair NV
hardware
89 XX
Sensor fault
Internal sensor is too dirty or

other mechanism fault, please
clean or replace the sensor, or
check
and
repair
related
assemblies
F8 XX
5040
Module internal error
Lower software fault, restart the

remains, replace the control
board
72 XX
5041
Cashbox empty
Replenish notes
None
5042
Maintenance state
Ignore
None
5043
Recycle box full
Clear the box
B5 XX
5044
No recycle box
Check if the box is in position
10 XX
5045
Hardware initial configuration error

with the supplier
None
5046
Power fault (power down suddenly,

manually power-on is needed)
Switch power on
FD XX
5047
RAS command error
Input the command again
E0 XX
5048
Set the parameter again
EE XX
5049
No configuration information to specified

cashbox
5052
Note length or thickness configuring

error
5053
Other hardware fault
5054
Previous cash-out error (used for stacker

shutter)
5055
Cash-out successfully, but no note at the

shutter (used for stacker shutter)
5056
Failed to open the shutter before cash-out
None
5061
Dispenser
management
non-existence
None
5062
Dispenser
management
module
authentication error/no authentication
5063
Dispenser
management
5091
Serial port not opened/failed to be

5038
5039
1.
2.
Code from
Manufacturer
NV severe fault

with the supplier
with the supplier
module
with the supplier
module
E4 XX
E8 XX
None
None
None
None
None
Check the communication cable,

if the problem still remains,
Page 91 of 206
None
Status
Code
Description
5092
ATM configuration file error or

CommManager component initialization
error
None
5093
NAK returned (re-send command)
None
5094
5095
command or command parameter error
5096
None
5097
None
5098
Data is found to be wrong after

verification
None
5099

Action

with the supplier
Check the communication cable,

if the problem still remains,
Page 92 of 206
Code from
Manufacturer
None
None
None
1.30 5100-5199 (F510 dispenser)

Status
Code
5110

Action
Description
Code from
Manufacturer
Low level
Replenish notes
None
5111
No note is found when recycled
Recycle transport sensor is too dirty

or is damaged, clean or replace the
sensor
A4 XX
5112
Some cashboxes lack of configuration

items

the supplier
None
5113
At least two cashboxes have the same

ID
Check if the cashbox hardware

configuration is correct
None
5114
No notes in bundle-stacker
Bundle-stacker is too dirty or is

damaged, clean or replace its sensor
52 XX
5115
Log data verification error

the supplier
F6 XX
5116
No note at exit slot when note

recycling
Notes may have been taken away

when recycled, warning, ignore
None
5117
Notes are recycled during initialization
Warning, ignore
None
5118
Notes are drawn out during note

recycling
Warning, normal
None
5131
Specified cassette can not be used
Check if it is note jam or other

mechanism fault
None
5132
No specified cashbox
None
5133
Note dispensing amount repeatition
None
5134
No 2nd cashbox
14 XX
5135
No 3rd cashbox
5136
No 4th cashbox
5137
No 5th cashbox
5138
No 6th cashbox
34 XX
5139
No 7th cashbox
40 XX
5140
No 8th cashbox
44 XX

the supplier
Restart the dispenser, if the problem

still remains, replace the control
board
20 XX
24 XX
30 XX
02, 04, 0C, 72

XX
5141
Dispenser internal error
5142
1st cashbox feeding failure
5143
2nd cashbox feeding failure
5144
3rd cashbox feeding failure
5145
5146
1C XX
5147
2C XX
5148
2C XX
18 XX
Feed sensor fault
mechanism fault
Page 93 of 206
or
related
28 XX
38 XX
48 XX
Status
Code

Action
Description
5149
5150
Dispenser,
no
configuration
information of the cassette
4C XX
the supplier
1.
Clean or replace the motor

pulse sensor;
Examine and repair the motor
and related transmission parts
5151
Motor pulse counting error
5152
Notes remain in transport
5153
Note jam in note feeder transport
5154
5155
5156
Note jam in recycle transport
5157
Note jam in dispensing transport
Check note jam position and clear

the jammed note
5158
Note checking error
1.
2.
5159
Pool reposition error
5160
Pool lifting error
2.
Clear remaining notes in transport

Check note jam position and clear
the jammed note

Check
and
repair
NV
hardware
The pool fault or related sensor

fault, please clean or replace the
sensor, or examine and repair
related parts
5161
NV internal error
5162
Shutter fault
Hardware fault, please check the

shutter
1.
2.
Motor over-current
Check and repair the motor

and related transmission parts;
Switch the motor power-off,
then restart the dispenser, if
the problem still remains,
replace the control board
5164
Internal sensor fault
Internal sensor is too dirty or other

mechanism installation failure,
please clean or replace the sensor,
or check and repair related parts
5165
Cashbox ID changed in transaction
Cashbox is drawn out

transaction, restart the software
5166
Configuration file directory error or not

found
5167
Configuration parameters error
in

the supplier
Page 94 of 206
None
73 XX
70 XX
NV mechanism or related sensor

fault, please check related parts or
replace the sensor
5163
Code from
Manufacturer
78 XX
79 XX
7A, 7D XX
7B, 7E XX
7C XX
81,82,83,84,8
5,86,88 XX
50 XX
51 XX
89 XX
A1, A2, A8
XX
F1, F3 XX
F8 XX
None
None
None
Status
Code
Description

Action
Code from
Manufacturer
5168
In maintenance state
Please exit from the maintenance

state, then execute command
C0 XX
5169
Recycle box full
Clear the box
B5 XX
5170
No recycle box
Check if the box is in position
10 XX
5171
Control board not set correctly
Control board fault, please contact

with the supplier to set the control
board again
F0 XX
5172
Severe note jam
Clear note jam, then switch power

off and restart the dispenser
FA XX
5173
Cashbox empty
Replenish notes
None
5174
Other errors

or hardware device is abnormal
None
5175
Configuration file error, dispenser

management module not found
5176
Dispenser
management
module
5177
Dispenser
management
module
5190
Serial port configuration error
5191
Serial port opening error
5192
Serial port component initialization

error

the supplier
Please contact with the supplier to
check and repair the module
None
None
None
None

the supplier
program, if the problem still
remains, contact with the supplier
None
None
5193
NAK returning error
5194
None
5195
command or command parameter error
None
5196
5197
5198
Data is found to be wrong after

verification
5199

the supplier
None
None
None
None
Check the communication cable, if

the problem still remains, contact
with the supplier
None

Action
Code from
Manufacturer
1.31 5300-5409 (UPS)

Status
Code
Description
5301
Normal status
Ignore
5302
Buzzer opened
Ignore
None
5303
Buzzer closed
Ignore
None
Page 95 of 206
Status
Code

Action
Description
Code from
Manufacturer
5304
Inverter mode (for on-line UPS)
Normal operation
None
5305
Bypass mode
UPS not started, ignore
None
5306
Self-test
Ignore
None
5307
Non self-test
Ignore
None
5308
UPS power off
Ignore
None
5309
UPS power on
Ignore
None
5331
Battery voltage low
Warn code, shut down the UPS

quickly
None
5341
UPS, UPS model and DLL versions

Check DLL and its version
mismatch
None
5342
Invalid command
Unsupported command by UPS
None
5343
Command
sequence
unsupported command
or Software error, please check the

interface calling sequence
None
5344
Software error, please check the

parameter validity
None
5345
Response error
Invalid response is returned. DLL

and UPS versions mismatch
None
5346
Failed to send data

or hardware works normally
None
5347
Overload
Check the loads, if necessary,

remove some; or check if the load
is in short circuit
None
5348
Inverter mode
Mains failure, please save the data

and
close
the
application
immediately
None
5349
UPS interior failure
Examine and repair UPS
None
5350
UPS power-off failure
None
5351
UPS power-on failure
None
5352
UPS restart failure
Under normal mains, resend the

start command
None
5353
UPS mains failure
The UPS enters battery mode

automatically. Thus, please save
the data and close the application
immediately
None
5354
Failed to call COM component
Check the COM component and

configuration file
None
Operation timeout
Check serial port and its board

parameter setup. Check if the
communication cable is in well
connection,
and
if
COM
component is correct
None
5409
error
Page 96 of 206
1.32 5400-5499 (Coin C435)

Status
Code
Description
Code from
Manufacturer
No ACK
Communication error, please re-send the command. If

re-sending fails, please check if the communication
cable of serial port is connected correctly; if is, switch
off the circuit board, then restart it
None
5452
ACK
error

None
5453
Serial port setup

error
Communication configuration item error, please check
None
Other errors
These error cannot be recognized by the software. Thus,

it is recommended to analyse the equipment state and
draw a conclusion
None
Data
package
format error

None
5456
Illegal command
Communication interference or lower application lost,

please re-send the command. If the problem still occurs,
re-start the circuit board
None
5457
Shutter fault
Please check the shutter and its sensor
None
5458
Coin acceptor fault
Please check coin acceptor
None
5459
Cam fault
Please check the cam
None
Timeout error

None
5451
5454
5455
5499
responds
1.33 5600-5699 (Indicator)

Status
Code
Description
Code from
Manufacturer
5611
Equipment non-existence
Please check and re-send the command
None
5612
Image parameter error
None
5613
Color parameter error
None
5614
Frequency parameter error
None
5651
Illegal command
None
5652

received
Please re-send the command
None
Page 97 of 206
Status
Code
Description
Code from
Manufacturer
5653
ACK respond error
None
5654
Please check configuration file
None
5655
Failed to initialize the COM

components
Please check configuration file
None
5656
faults, please check if they work
normally.
None
5658
Undefined error
None
5699
faults, please check if they work
normally
None
1.34 5700-5799 (Coin Transport Controller)

Status
Code
Description
5706
LIFO module is normal status
5707
LIFO escrow is at receiving position,

normal code
Code from
Manufacturer
None
None
None
5708
LIFO escrow is at left, normal code
None
None
5709
LIFO escrow is at right, normal code None
None
5746
Hopper, mechanical fault
Close down machine for checking
None
5747
Hopper, coin blocked
None
5748
Hopper, diverter fault
None
5749
Hopper, diverter motor fault
None
Communication error, and resend command.

5750
Hopper, received illegal command
If resending failed, check if serial port

communication cable connects properly. If
None
yes, power off circuit board and restart it

5751
Hopper, not received ACK

None

5752
Hopper, ACK response error

None

5753
Hopper, serial port configuration Configuration

Page 98 of 206
error,
and
confirm
None
Status
Code
Description
error
5754
Code from
Manufacturer
configuration
Hopper, failed to initialize COM

component
None
Check configuration file

5755
Hopper, hardware returns invalid If resending failed, check if serial port

response
None

5756
Hopper, communication timeout
If resending failed, please check if serial port

None

5757
5758
5766
Hopper, unknown error
Hopper, reading configuration file Configuration

error
LIFO, failed to initialize COM Change

LIFO,
hardware
returns
invalid
LIFO, motor is blocked or sensor1

fault
5769
LIFO, motor is blocked or sensor3

fault
5771
LIFO, senor2 and sensor 3 is installed

in reverse.
5772
LIFO, fail to find three sensors in

specified time
5773
5774
5775
5776
5777
confirm
parameter
in
communication
Hardware fault, please contact with supplier

LIFO, motor is blocked or sensor2 Resend command or check communication

fault
5770
and
configuration file
response
5768
error,
configuration
component
5767
None
LIFO, invalid command

LIFO, no ACK response
LIFO, ACK response error
LIFO, communication timeout
LIFO, motor is blocked or command
timeout
cable
Software fault, please contact with supplier
Resend command or check communication
cable
cable
cable
Shut down the machine for check
Page 99 of 206
None
Status
Code
Description

Setting error, need to reuse corresponding
Code from
Manufacturer
None
5786
Specified hopper doesnt exist.
5787
Reading configuration file error
None
5798
Other error
Shut down the machine for check
None
hopper
Page 100 of 206
1.35 5900-5999 (ATM status indicator)

Status
Code
Description
Code from
Manufacturer
5921
Indicator parameter error
5922
Buzzer parameter error
5923
Receive buffer full
5924
Command error
5951
None
5952
COM
failed
None
5953
Unknown error

supplier
None
5999

None

Action
Code from
Manufacturer
component
None
supplier
None
None
None
initialization
1.36 6000-6099 (Token acceptor)

Status
Code
Description
6000
Successful operation
None
None
6001
Token in
None
None
6021
Token out from transport 0
None
None
6022
None
None
6023
None
None
6024
No token at entrance slot
None
None
6025
Command repetition

the supplier
None
6051
Token acceptor busy

the supplier
None
6052
Unknown command

the supplier
None
6053
Turntable jam
Please check the mechanism.
None
6054
Foreign matter at entrance slot
Check if foreign matter is at the

acceptor entrance
None
6055
Token jam at transport 0
Please check the mechanism
None
6056
None
6057
None
6058
No token at transport 0
None
6059
None
6060
None
6061
Failed to close the shutter of

transport 0
None
Page 101 of 206
Status
Code
Description

Action
6062
Failed to close the shutter of

transport 1
None
6063
Failed to open the shutter of

transport 0
None
6064
Failed to open the shutter of

transport 1
None
6065
6066
Other errors
Re-send the command
None
6067
Coin-in stand-by timeout
Check hardware
None
6068
Too many waste coins
Check card reader
None
6069
Failed to initialize Sankyo card

reader
Check card reader
None
6070
Dispensing amount overlimit
6071
Several tokens in read/write area
Initialize the acceptor
None
6095
Configuration file reading error
None
6096
Data received error
Communication cable fault, please

check serial port
None
6097
Failed to send data at serial port

the supplier
None
6098
Check the configuration file.
None
6099
Communication cable fault, please

check serial port
None

the supplier

the supplier
Code from
Manufacturer
None
None
1.37 6100-6199 (LED display module)

Status
Code
6101

Action
Description
Normal code
Code from
Manufacturer
None
6151
COM assemblies error
Check if Dunite assemblies are

installed, and if serial port has been
occupied
6152
Invalid data
Re-send the command
None
6153
The inputed control parameter is

wrong
Input the parameter again
None
6154
None
Timeout
Check if serial port is with correct

configuration, and if communication
cable and hardware equipment work
properly
None
6199
Page 102 of 206
None
1.38 6500-6599 (Envelope deposit shutter)

Status
Code
Description

Action
Code from
Manufacturer
6500
Normal code
6501
Shutter in close state, normal code
6502
Shutter in open state, normal code
6520
Invalid command received, warning Software fault, please contact with the
code
supplier
None
6540
Shutter sensor fault
Shutter fault, please contact with the

supplier
None
6541
Failed to open the shutter, shutter in Motor or the shutter is jammed, clear
close state
the foreign matter manually
None
6542
Failed to open the shutter, shutter The shutter is jammed, clear the
half-opened
foreign matter manually
None
6543
Failed to close the shutter, motor Motor or the shutter is jammed, clear
turning failure, shutter in open state the foreign matter manually
None
6544
Failed to close the shutter, shutter The shutter is jammed, clear the
half-opened
None
6545
Failed to close the shutter, door is

The shutter is jammed, clear the
jammed by foreign matter and is
full opened
None
6546
COM component error
6547
Invalid data returned
6548
Shutter in abnormal state

supplier
None
6549
Parameter error

supplier
None
6598
6599

supplier

Page 103 of 206
None
None
None
None
1.39 6600-6699 (Coin acceptor G46)

Status
Code
Description
6601
Coin acceptor works normally, normal

code
6602
Coin A cassette full
6603
Coin B cassette full
None
6604
Coin A and B cassettes full
None
6621
The acceptor is just power-on and begins

initializing
The acceptor is busy, ignore
None
6622
Invalid command or command parameter

error
Please check their validity
None
6623
All the coin cassettes empty, warning

code
The coin can be accepted, but

change cannot be given by the
acceptor
None
6624
The amount of coin A is not enough
Ignore
None
6625
The amount of coin B is not enough
Ignore
None
6626
The total amount of the cassettes is not

enough
Ignore
None
6641
No ACK respond in the acceptor module
Check the communication cable

and the module
None
6642
ACK respond error
Initialize the acceptor module.
None
6643
Invalid respond returns
Please initialize and re-send the

command
None
6644
Invalid command
Please initialize and re-send the

command
None
6645
Keypad mode, not applicable
Please manually
normal mode
None
6646
Disable mode, reposition is needed
Please initialize the acceptor.
None
External hardware error
Please initialize the acceptor. If

the problem still occurs, replace
it
None
NV error

it
None
6649
Acceptor shutter error

it
None
6650
Coin sorter error

it
None
6647
6648
Probable Cause or
Recommended Action
Code from
Manufacturer
None
Normal code, ignore
Page 104 of 206
None
adjust
to
Status
Code
Probable Cause or
Recommended Action
Code from
Manufacturer
Coin-out module error

it
None
6652
Coin cassette channel error

it
None
6653
The acceptor power-off
Check the power supply
None
6654
Failed to initialize COM assemblies
Check the parameter of the

communication
configuration
file
None
Cam fault

the cam
None
Internal data error

it
None
Timeout
It is caused by communication
or hardware error. Thus, please
check if communication cable or
hardware
equipment
work
normally
None
Probable Cause or
Recommended Action
Code from
Manufacturer
6651
6655
6656
6699
Description
1.40 6700-6799 (Coin shutter)

Status
Code
Description
6701
Shutter opened
Ignore
State code
6702
Shutter closed
Ignore
State code
6703
Unknown state of the shutter
Ignore
State code
6751
Failed to open the shutter
Shut down the machine to

check
None
6752
Failed to close the shutter

check
None
6753
Illegal command
Re-send the command
None
6754
Shutter error

check
None
6755
Both sensors failed to detect that the

shutter is shielded

check
None
6756
Both sensors can detect that the shutter is

shielded

check
None
6761
Re-send the command
None
Page 105 of 206
Status
Code
Probable Cause or
Recommended Action
Description
Code from
Manufacturer
6762
ACK respond error
Re-send the command
None
6763
Please check the configuration

file
None
6764
Failed to initialize COM assemblies
Shut down the machine to chec
None
6765
Invalid respond returns
Re-send the command
None
6766
Unknown error
Re-send the command
None
6767

check the file
None
6768
Failed to unpack
Re-send the command
None
6799
Re-send the command
None
1.41 6900-6999 (I/O expansion board)

Status
Code

Action
Description
Code from
Manufacturer
6921
Invalid parameters
None
6941
COM component initialization error
None
6942
Invalid command
6943
"reading door status" command error
None
6944
Getting door status error
None
6945
Door operation timeout
6946
"Indicator status" command error
Software
supplier
fault,
please
contact

or hardware is ok, if not, contact
supplier
None
None
None
6947
"Setting indicator status" command error
6948
Getting indicator status error
Software
supplier
fault,
please
contact
None
None
6949
Indicator operation timeout

or hardware is ok, if not, contact
supplier
6950
Other errors
Software
supplier
6999

Operation of I/O expansion board timeout or hardware is ok, if not, contact
supplier
Page 106 of 206
fault,
please
contact
None
None
None
1.42 7000-7099 (TCP/IP)

Status
Code
Probable Cause or Recommended Code from

Action
Manufacturer
Description
7001 Failed to create socket
None
7002 Illegal socket
Reconnect network or restart the

machine
None
7003 DNS failed to resolve the network address
Check network configuration
None
7004 Network is closed
None
Check network communication line
7005 Failed to connect network
None
7006 Network is disconnected
None
7007 Illegal network address parameters
None
7008 Network resource is occupied (block)

7009 Illegal parameters
None
None
7010 Object machine is disconnected or restart
None
7011 Illegal protocol parameters
None
7012 Socket don't connect with the required socket Check network communication line
7013 Failed to operate due to non-socket data type
7014

machine
The request to access object machine is

rejected
None
None
None
7015 Failed to communicate

machine
None
7016 Network address is occupied
None
7017 Network resource is occupied (non-block)
None
7018 Insufficient memory

machine
None
7019 Illegal operation
None
7020 Socket is closed

machine
None
7021 Network communication is blocked
None
7022 Packet size error
None
7023 Failed to access object machine
None
7024 Connection is disconnected abnormally
7025 Communication connection is restarted

7027
None
None
Network address parameter is legal but

unavailable
7028 Unsupported address type
None
None
7029 Connection request is rejected

and host status
None
7030 Socket is already in use
None
7031 Accessing network is impossible
None
Page 107 of 206
Status
Code
Probable Cause or Recommended Code from

Action
Manufacturer
Description
7032 Wait timeout before sending data
None
7033 Wait timeout before receiving data
None
7034 Failed to set parameters
None
7035 Failed to allocate heap memory

machine
None
7036 Failed to send ICMP data
None
7037 Failed to receive ICMP data
None
7038 Network PING failure
None
7039 Network PING success
Normal state, ignore
None
7050 Failed to initialize winsock32.dll
Check the winsock32.dll and version
None
7051 Increase null session
Check
network
parameter
7052 Illegal session

7053 Failed to create network session
configuration
None
None
None
7054 Status of network connection is abnormal
None
7098 Unknown error

and configuration parameter
None
7099 Communication timeout
None
1.43 10100-10199 (ATM Serial Number Management Module)

Status
Code
Description
Code from
Probable Cause or Recommended Action Manufactur
er
10101 Parameter error with ATM serial number Warning, ignore
None
10102 Without valid ATM serial number
None
Write ATM serial number
Page 108 of 206
1.44 12000-12199 (GRG CDM dispenser)

Status
Code

Action
Description
12001 Low level
Replenish notes
None
12002 Note recycled when cleaning transport Warning code, ignore

12003
Code from
Manufacturer
100a
Note is sent out when cleaning

Warning code, please check the account
transport
1001
12004 Note recycled during note dispensing Warning code, ignore
None
12005 Internal machine is severe dirty
Warning code, clean the machine
None
12006 No note at exit slot
100b
12007 Log data returned is incomplete
Warning code, reread the log
1003
12008 Log data reading is done
1004
12009 Log data empty
1005
12010 FCS1 sensor dirty
Warning code, clean the FCS1
101f
1020
1021
1022
1023
1024
12016 SLLS sensor dirty
Warning code, clean the SLLS
1025
12017 MEDS sensor dirty
Warning code, clean the MEDS
1026
12018 RFS sensor dirty
Warning code, clean the RFS
1027
12019 TES sensor dirty
Warning code, clean the TES
1028
12020 No note at SCS when dispensing notes
Warning code, check if there are notes

in the stacker area
1008
12030 Other warning code
None
12041 Specified exit slot non-existence
None
12042 Specified cashbox cannot be used
Check if cashbox hardware fault
None
12043 Cashbox info is changed
Check if the cashbox is replaced and

initialize it
None
12044 Cashbox empty
Replenish notes
None
12045 Beyond maximum withdrawal amount
Check if the withdrawal amount is

beyond the maximum one
6c02
12046
Cashbox lack
information
of
configuration Check and

information
add
the
configuration
None
12047 Specified exit slot cannot be used
None
12048 Dispensing successful, but note lost
Check if the sensors of stacker shutter

fault
None
Page 109 of 206
Status
Code

Action
Code from
Manufacturer
12049 Cashboxes with same ID
Ensure the inputted cashbox ID is not

the same
6d03
12050 Cashbox cannot be used
Please check and repair the cashbox in

time
None
12051 1st cashbox empty
Replenish notes
6103
12052 2nd cashbox empty
Replenish notes
6203
12053 3rd cashbox empty
Replenish notes
6303
12054 4th cashbox empty
Replenish notes
6403
Replenish notes
6503
Replenish notes
6603
12057 No 1st cashbox
Insert the cashbox properly
6101
12058 No 2nd cashbox
6201
12059 No 3rd cashbox
6301
12060 No 4th cashbox
6401
6501
6601
12063 1st cashbox feeding failure
Check the cashbox installation state and

ensure it is in position
6102
12064 2nd cashbox feeding failure

6202
12065 3rd cashbox feeding failure

6302
12066 4th cashbox feeding failure

6402

6502

6602
Description
12069 1st cashbox ID illegal
6104
12070 2nd cashbox ID illegal
6204
12071 3rd cashbox ID illegal

12072 4th cashbox ID illegal
Check the validity of ID setup
6304
6404
6504
6604
12075 Recycle box non-existence
Check if the recycle box is in position
12076 Recycle box full
Clean the recycle box
6702/6703
12077 Feeding timeout
Check the note feeder
6801
The distance of notes is too short

during transporting
6802
12078
Page 110 of 206
6701
Status
Code

Action
Description
Code from
Manufacturer
12079 Too many notes are recycled
1.
2.
3.
Check the note size and quality;

Check the note parameter setup;
6803
12080 Thickness sensor fault
Check if the sensor assembly is installed

and adjusted properly
6d01
12081 Single diverter down-reposition failure
Check and repair the single diverter and

related parts
6805
12082 Single diverter up-reposition failure

related parts
6806
down-restoration Check and repair the single diverter and

related parts
6809

related parts
680a
Note is to be sent out when cleaning Inspect the note and check the account
transport
immediately
6808
12086 Main motor is jammed
Check the main motor or encoder pulse

sensor
6901
12087 Note jam at FCS1
Remove the jammed note and initialize

the machine
6902
12088 Note jam between FCS1 and SLLS

the machine
6903

the machine
6904

the machine
6905

the machine
6906

the machine
6907

the machine
6908

the machine
6909

the machine
690a

the machine
690b

the machine
690c
12083
Bundle
failure
diverter
12084 Bundle diverter up-restoration failure

12085
Page 111 of 206
Status
Code

Action
Code from
Manufacturer

the machine
690d
12099 Note jam at SLLS

the machine
690e
12100 Note jam between SLLS and MEDS

the machine
690f
12101 Note jam at MTS

the machine
6910
12102 Note jam at MEDS

the machine
6911
12103 Note jam between MEDS and TES

the machine
6912
12104 Note jam between MEDS and RFS
Remove the note and initialize the

machine
6915
12105 Note jam at TES

machine
6913
12106 Note jam at RFS

machine
6914
12107 FCS1 fault
Clean or replace the sensor
6a01
12108 FCS2 fault
6a02
12109 FCS3 fault
6a03
12110 FCS4 fault
6a04
12111 FCS5 fault
6a05
12112 FCS6 fault
6a06
12113 SLLS fault
6a07
12114 MEDS fault
6a08
12115 RFS fault
6a09
12116 TES fault
6a0a
12117 Note jam at BRFS

machine
6916
12118 Note jam at SCS

machine
6917
12119 Note jam at PES

machine
6918
12120 MAC verification code error
Resend the command
None
12121 Invalid command parameter
Check the parameter and re-send
None
12122 Configuration file error
None
12123 Self-calibration failed
Retry according
instructions
Description
Page 112 of 206
to
the
operation
6d02
Status
Code
Description

Action
Code from
Manufacturer
12124 Internal sensor counting error
601e, 601f
6020, 6021
12125 Internal chip error
Initialize the machine, if failed, please

600a, 600b
600c, 600d
600e, 600f
12126 Internal error

contact the supplier
6001, 6002
6003, 6004
6005, 6109
6209, 6309
6409, 6509
6609
12127 Other internal errors

contact the supplier
None
12128 Note jam at PCS

machine
6919
12129 Note jam at stacker

machine
691a
12130 Note jam between PES and BRFS

machine
691b
12131 Note jam between PCS and PES

machine
691c
12132 Note jam between SCS and PCS

machine
691d
12133 Note jam between MEDS and BRFS

machine
691e
12134 Note jam between SCS and MEDS

machine
691f
12135 Stacker operation failure
Check the stacker and initialize the

machine, if failed, please contact with
the supplier
6d04
12136 Dispenser, delivery failed
Check the stacker and initialize the

machine, if failed, please contact with
the supplier
680b
12137 Note at PES when note dispensing
Check if the PES is shield by notes, if is,

remove the note; if not, ignore
680d
12138 Note jam between PES and PCS

machine
6920
12139 Note jam between PCS and MEDS

machine
6921
Page 113 of 206
Status
Code

Action
Code from
Manufacturer
12140 Note jam between PCS and MEDS

machine
6922
12141 BRFS invalidity
Check the BRFS sensor and try to

replace it
6a0b
12142 SCS invalidity
Check the SCS sensor and try to replace

it
6a0c
12143 PCS invalidity
Check the PCS sensor and try to replace

it
6a0d
Description
12144 RFID read/write error
6D05
12145 1st grade RFID label is damaged
12146 2nd grade RFID label is damaged

12147 3rd grade RFID label is damaged
6D06
6D07
6D08
12150 Frame format error
6003
12151 No authorization to change
6006
12152 Verifying master key error
6005
12160 Notes remain at stacker shutter
Clean the notes
None
12161 Stacker shutter not closed
Check f the shutter cannot be closed
None
1270 Failed to tell is 6240 or 8240
Check if communication cable is in

good contact and if the machine is
power-on
None
Contact with the supplier
None
12172 Initializing IPC communication failed
None
12173 Failed to get work key
None
12174 Upper executive program illegal
None
12175 Failed to calculate MAC
None
12176 Failed to update master key
None
12177 Master key error or null
None
12178 CRC failed
None
12180 Dispenser doesnt work in test mode
Exit test mode
None
12188 Other errors

None
12190 Serial port opening error

serial port configuration
None
12191 Failed to send command

None
12171
Failed to find setup file of security

scheme
Page 114 of 206
Status
Code

Action
Code from
Manufacturer
12192 Failed to receive data

None
12193 Format of data received error

None
Data received is found to be wrong Check the communication cable and

after verification
None
12195 The machine is busy
Please ensure the command is received

in idle state
None
12196 Invalid command ID
Resend the command
None
12194
Description
1.45 13000-13199 (GRG CDM5250 bundle dispenser)

Status
Code
Description

Action
Code from
Manufacturer
13006 Cashbox 1 full
1121
1221
Ignore or take out some notes
1321
1421
1521
13011 Cashbox 1 empty
1118
1218
Ignore or replenish notes
1318
1418
1518
13016 Log reading is done

13017 Incomplete log data returned
Ignore
1047
1048
162B
13018 Note at exit slot
Take out the note
13021 Transport not closed
Close transport
13022 Note jam when note exiting
Clean the transport or jammed note

manually
13023 Note in transport
3602 3603 3604

3605 3606 3607
Clean the transport or jammed note
364F 764F 764D
manually
7602 7603 7604
7605 7606 7607
13024
At least two cashboxes have the same

Manually change ID
ID
Page 115 of 206
3601 7601
961F
6053
Status
Code
Description

Action
Code from
Manufacturer
3709 4709
13025 Note at exit slot
Take the note away
13026 Exit support plate fault
Stop operation,
supplier
13027 Exit shutter fault
Please check exit shutter, and check if

hardware fault and contact with the
supplier
380E 380F 383B

4722 480C
480D 480E
480F 482D
13028 Exit shutter state error
Check if the shutter state is normal and

4832 5032
13029 Exit slot full
Take away the note at exit slot
1719 4719
13030 Belt scraper operation timeout
Stop operation,
supplier
13031 Note exit timeout
Initialize, re-send command
5628
13032 Note deposit timeout
Initialize, re-send command
5629
13033 Double notes during note scraping
Please check if the note is normal, and

if hardware fault, please contact with
the supplier
762C
13036 Cashbox frame fault
Push the module in position and if

3926 392A 5611
hardware fault, please contact with the
5925 5926 592A
supplier
13037 No cashbox
Replenish cashbox
contact
contact
with
with
the
the
3716 373C 4708

470A 470B 4716
4724
3610 7610 5630
6017
13038 Cashbox 1 non-existence
6117
6217
Shield/replenish cashbox
6317
6417
6517
13043 Note exit failure, cashbox 1 empty
6118
6218
Replenish notes
6318
6418
6518
13048 Cashbox 1 too full

Take out the redundant notes

Page 116 of 206
6120
6220
6320
6420
Status
Code

Action
Description
Code from
Manufacturer
6520

13053 Cashbox 1 rolling shutter fault
3127 6113 6114

6127 612E
3227 6213 6214

6227 622E
3327 6313 6314

6327 632E
3427 6413 6414

6427 642E
3527 6513 6514

6527 652E
13058 Cashbox 1 support plate fault
514E 361A 6115

611A
Shield/replace/contact
supplier
with
the 524E 361B 6215

621B
534E 361C 6315

631C
544E 361D 6415

641D
554E 361E 6515

651E
13063 Cashbox 1 fault
6112 612F
6212 622F
6312 632F
6412 642F
6512 652F
13068
Cashbox 1 withdrawal amount is not

the desired one
8142
13069

the desired one
8242
13070
Cashbox 3 withdrawal amount is not Contact the maintainer to solve the

problem
the desired one
8342
13071

the desired one
8442
13072

the desired one
8542
13073
Withdrawal amount is not the desired Contact the maintainer to solve the
one
problem
8042
Page 117 of 206
Status
Code

Action
Description
Code from
Manufacturer
13074 Dodge gate 1 fault
3634 363E
Shield/replace/contact with the supplier
3636 363F
3638 3640
363A 3641

13078 Flash or Eprom error
13079 Key error
Stop operation,
supplier
13080 Unsupported function
Shield this function
13081 Configuration file error
Initialize, then stop operation, and

13082 COMMANAGER error
contact
with
the
A044 A045
3723
13083 Serial port operation failure

13084 Failed to send command
Communication or hardware fault,

please check if communication cable or
Data is found to be wrong after hardware device is normal
13086
verification
13085 Failed to receive command
13087 Failed to receive ACK

13088 Initializing
Wait and re-send command
13089 The machine is busy

supplier

13091 Data ID received is wrong
Initialize, then re-send command
13092 Data received is wrong
Stop operation, and contact with the

supplier
13093 Hardware error

13094 Other errors
13095
Initialize, stop operation, and contact

Transport encoder or GUS06 sensor
with the supplier
fault
13096 Shutter encoder or ZUS04 sensor fault

13097 Cashbox 1 deposit amount error
13102 Deposit amount error
2031
373D
A046 A049
A04A
364B
384C
Contact the maintainer to solve the

problem
Contact the maintainer to solve the
problem
Page 118 of 206
8143
8243
8343
8443
8543
8043
Status
Code
Description
13199 Communication timeout

Action
please check if communication cable
or hardware device is normal
Page 119 of 206
Code from
Manufacturer
1.46 14000-14099 (MEI cash deposit mechanism)

Status
Code

Action
Description
Code from
Manufacturer
14021
No notes is inserted, warning code
Insert notes into entrance slot
14022
Notes failed to enter because customer

catch it or don't insert deeply, warning Feed notes to entrance slot
code
14023
Note is returned to exit slot, warning

code
Take away the unrecognized notes
14024
Escrow is full, warning code
Stop accepting notes, count the

accepted notes and put to cashbox
(clear escrow)
14031
Interface parameter is invalid
14032
Don't monitor status
14033
Failed to store file
10
14034
Invalid type
11
14035
Error conditon
14036
Invalid operation
14037
Runtime error
14038
Command is being executed
14039
Escrow is empty
14040
Device is monitoring status
14041
14042~
14062
Software handling error
Software fault, contact supplier
14063
Hardware fault
Hardware fault, contact supplier
14069
Unknown error
14071
Failed to open serial port
14072
Failed to initialize serial port
14073
Failed to transmit message
14074
Abnormal message
14075
Timeout expired
14076
Setting of data link error
14077
System error
14078
Cashbox is full
Settle up and replace cashbox
14079
Cashbox is taken way
Fit cashbox and reset; if the cashbox

is removed normally, ignore this.
14080
Notes jam
Open the mechanism to check the

transport, and clear the jammed notes
14081
Services haven't started
3
7
Check if the serial port connect well

or the serial setting is right
100
101
102
103
104
105
2000
Page 120 of 206
Status
Code

Action
Description
14082
Abnormal message
14083
Abnormal event
Code from
Manufacturer
14084
Failed to communicate
Check if the cable connect well, the

mechanism is power-on, or the setting
of serial port No is right
14085
Stop service
14086
Command timeout
14087
Invalid handle
14088
Service is not available
14089
Mechanism hasn't initialized
14090
Mechanism is occupied by another

process
14091
Depended DL (dynamic library) is lost
14092
Entrance slot fault or the top cover is

open
Check if the cover is closed, if the

entrance slot is blocked, clear it
14093
Upper transport fault
Reset, if fails, open the cover to clear

the transport
14094
Exit slot fault or the top cover is open
Check if the cover is closed, if the

exit slot is blocked, clear it
14095
Lower transport fault
Reset, if fails, remove cashbox to

clear the transport
14096
Escrow transport fault
Reset, if fails, open the cover to clear

the transport
14097
Pressure assembly fault
Reset, if fails, remove cashbox to

clear the transport
14098
Notes data fault
Contact supplier
1
2
1.47 15000-15999 (CRM9250 cash recycling module)

Status
Code
Description
15000 Other warning errors

Action
Code from
Manufacturer

please check the communication cables
and device
none
15001 Shutter close/open sensor is abnormal
0601
15002 Shutter open timeout
0602
Check if the shutter is abnormal
15003 Shutter close timeout
0603
15004 Shutter is jammed by notes
0605
15005 There is foreign object in shutter while
0606
Page 121 of 206
Status
Code

Action
Description
Code from
Manufacturer
closing it
Notes are returned to exit slot while
executing "Cash Count" command
Do nothing
0610
15007 Notes remained in note slot
Do nothing
0611
15008 Notes remained in entrance slot
Do nothing
0612
15009 Notes remained in exit slot
Do nothing
0613
15010 No note in note slot
Do nothing
0614
15011 No note in entrance slot
Do nothing
0615
15012 No note in exit slot
Do nothing
0616
15013 Note is not in position
Insert the notes correctly
061A
15006
15014
Torn or skewed note is detected at

entrance slot
0621
15015
Note with holes is detected at entrance

slot
0622
Extra-wide note is detected at entrance

15016
slot
15017
Please input qualified notes

0623
Extra-narrow note is detected at

entrance slot
0624
Failed to feed note, the next note

15018 doesn't enter lower feed transport in
specified time.
Check if the NF (Note Feeder) is

abnormal
0631
No note entered into transport from

entrance slot in specified time
Check if the NF (Note Feeder) is

abnormal
0632
Too many notes are rejected or escrow

fault
0701
15019
15020 Escrow tape is exhausted

15021
Notes in escrow exceed the set value

Input too many notes, reduce some
while executing "Cash count" command
0702
15022
RC1 cassette is empty (after executing

Do nothing
command)
0801
15023

Do nothing
command)
0802
15024

Do nothing
command)
0803
15025

Do nothing
command)
0804
15026

Do nothing
command)
0805
15027 RC1 is near full
Do nothing
0811, 0831, 0841
Do nothing
0812, 0832, 0842
Page 122 of 206
Status
Code

Action
Description
Code from
Manufacturer
Do nothing
0813, 0833, 0843
Do nothing
0814, 0834, 0844
Do nothing
0815, 0835, 0845
15032 Extended AC cassette is near full
Do nothing
081A, 081B,
081C
15033 A area in AC is near full
Do nothing
081D, 0830,
0840
15034 B area in AC is near full
Do nothing
081E
15035 C area in AC is near full
Do nothing
081F
15036 RC1 is full
Do nothing
0821, 0851
15037 RC2 is full
Do nothing
0822, 0852
15038 RC3 is full
Do nothing
0823, 0853
15039 RC4 is full
Do nothing
0824, 0854
15040 RC5 is full
Do nothing
0825, 0855
15041 Extended AC is full
Clear the machine
None
15042 A area in AC is full
Clear the machine
0850
15043 B area in AC is full
Clear the machine
None
15044 C area in AC is full
Clear the machine
None
15045
15046
15047
Number of notes entered entrance slot

Input too many notes, reduce some
exceeds maximum
0901
Number of notes which are rejected

Rejected notes is too many, please input
successively exceeds preset number
Total number of notes rejected exceeds qualified notes
0911
0912
preset number
15048
Number of notes at exit slot exceeds

Too many notes, reduce some
maximum when dispensing
0941
15049
Get no information about note when

validating
Do nothing
None
Retract the notes, software or hardware

problem, contact supplier
0741
Do nothing
0714
15050 Escrow have notes after withdrawal

15051
15052
15053
The escrow tape is reposited, but no

notes from escrow
Module firmware version is the same as
the version of upgrade file
Ignore
Too many notes at NF slot; if still with If still with notes at NF slot, go on with
notes at NF slot, go on with retracting.
15071 Failed to operate serial port
retracting.
Communication failure, check the cable

and serial configuration
Page 123 of 206
0902
None
Status
Code

Action
Description
Code from
Manufacturer
15072 Failed to allocate memory
Software problem, contact supplier
None
15073 Failed to send data

None

None

None
15074
Waiting ACK timeout or failed to

receive ACK
15075 Failed to send ENQ

15076 PackageID of received data error
None
Software or hardware problem, contact
supplier
None
15079 Device is busy
Device is running, try later
None
None
15081 Unsupported function
The function is not supported, contact

supplier
None
15082 Device status error
Hardware problem, contact supplier
None
15083 Operating configuration file error
Software or configuration error, contact

supplier
None
None
15077 CRC of received data error

15078
15084
Received data error or receiving data

timeout
Number of notes dispensed actually

required number
Not support the function; contact with
15085 Not support operation of ECB 36
15086
supplier.
Error on operation configuration of ECB Software or configuration error; contact

36
with supplier.
15087 Failed to read hardware log

15088
15089
None
Failed
to
convert
Retry
denomination
information
Abnormal total number of serial number
in black list
15121 Other error
Contact with supplier
Retry
Page 124 of 206
1013, 1025,
1271,
4070~4075,
4201~4226,
4230~423F,
424F, 42BA,
42CA, 42DA,
E400~E4FF
Status
Code

Action
Description
Code from
Manufacturer
Other command is received before

15122 receiving "initialization setting"
command
1001
15123
Other command is received before

receiving "initialize" command
1002
15124
Illegal command is received after

"prepare deposit" command
1003
15125

"prepare dispense" command
1004
15126

"dispense" command
1005
15127

"prepare present" command
1006
15128
Illegal command is received after "open

shutter" command
1007
15129
Illegal command is received after "close

shutter" command
1008
15130

"retract NF" command
1009
15131
Illegal command is received after "Cash

Count" command
100A
15132

"deposit" command
100B
15133

"cancel deposit" command
100C
15134

"prepare next transaction" command
100D
15135

"cancel dispense" command
100E
15136

"retract NE" command
100F
15137

"cancel prepare" command
1010
15138
Illegal command is received after "keep

notes" command
1011
15139

"initialize" command
1012
1021
1022
15140 Undefined command is received

15141
CRM expect to receive "read cassette

information" command
Page 125 of 206
Status
Code

Action
Description
15142
CRM failed to execute host command

while in ODS mode
Exit ODS mode
15151
"AC setting" for AC error in

"initialization setting" command
Configuration error, contact supplier
Setting of "hopper type" for AC error in

15152 "initialization setting" command
(CRM9250 hopper must be set to exist)
15153
Setting of "cassette type" for AC error

in "initialization setting" command
15154
Setting of "denomination" for AC error

Code from
Manufacturer
1025
1101, 1102
1103
1104, 1105
1107
"RC setting" for RC error in

15155 "initialization setting" command
(undefined parameters)
111x
Setting of "cassette type" for RC error

15156 in "initialization setting" command
(undefined parameters)
112x, 113x
"hopper type" and "cassette type" for

15157 RC don't match in "initialization
setting" command
117x
Setting of "denomination" for RC error

118x
15158
"RC setting" and "RC type" for RC

15159 don't match in "initialization setting"
command
119x
Cassette memory setting error in

"initialization setting" command
15160
(cassette has no memory, but is set to
use memory)
11A1
11A9
15162 Setting of operation mode for NV error Hardware problem, contact supplier
11Cx
15161
Setting of "retract area" error for

"retract" command
15163 Action parameter error
Hardware or software problem, contact

supplier
11Dx
11E1
15164
Setting for withdrawl limited amount

exceeds maximum
15165
Withdrawal cassette is not available or

Check cassette or contact supplier
unable to dispense
11E2
15166
Setting of "dispense mode" error in

"dispense" command
11E3

Page 126 of 206
Status
Code

Action
Description
Setting of hopper number error before

15167 executing "dispense" command (the
number is not continuous)
Code from
Manufacturer
11E5
15168
Setting for deposit limited amount

exceeds maximum
11E6
15169
RC1 does't exist, or it's cable is not in

position
8011, 11F1
15170

position
8012, 11F2
15171

position
8013, 11F3
15172

position
8014, 11F4
15173

position
8015, 11F5
15174
Memory is null while reading AC,

please reset
Cassette hasn't been set or hardware

1200
15175
Memory is null while reading RC1,

please reset

1201
15176

please reset

1202
15177

please reset

1203
15178

please reset

1204
15179

please reset

1205
15180 RC1 specified to dispense is empty
1211
1212
1213
1214
15184 RC5 specified todispense is empty
1215
15185
Write illegal parameters to AC , please

reset
1220
15186
Write illegal parameters to RC1, please

reset
1221
15187

reset
1222
15188

reset
1223
Page 127 of 206
Status
Code

Action
Description
Code from
Manufacturer
15189

reset
1224
15190

reset
1225
15191
Illegal CRM parameters, please reset

(service command)
1241~124A
15192 RC1 specified to dispense is abnormal Check the cassette
1251, 1261
1252, 1262
1253, 1263
1254, 1264
1255, 1265
15197
In compel deposit, the parameters for

selecting AC/RC error
15198 Total length of parameters error

15199
15200
Setting of cassette priority error while

depositing
Recycler serial number length out of
range
11E7
1290
Software problem, contact with supplier
1291
Software problem, contact with supplier
1292
15211
NV is not closed before executing

command
Close the NV and then transact
2001
15212
Front door is not closed before

executing command
Close front door and then transact
2011
15213
Back door is not closed before

executing command
Close back door and then transact
2021
15214
Upper unit is being dragged out before

Push it in position and then transact
executing command
2031
15215
Lower unit is not in position before

executing command
2041
15216
Transport in Lower unit is not closed

before executing command
Close the transport and then transact
2051
15217
NF and NE doesn't joint together before

Joint NF and NE and then transact
executing command
2061
15218
Shutter is not closed before executing

command
2071
Close shutter and then transact
15219 NV is open while executing command Close NV and then transact
2101
15220
Front door is open while executing

command
Close front door and then transact
2111
15221
Back door is open while executing

command
Close back door and then transact
2121
Page 128 of 206
Status
Code

Action
Description
Code from
Manufacturer
15222
Upper unit is being dragged out while

executing command
2131
15223
Lower unit is not in position before

executing command
2141
15224
Transport in lower unit is open before

executing command
Close the transport and then transact
2151
15225
NF and NE doesn't joint together before

Joint NF and NE, and then transact
executing command
2161
15226
Shutter is open before executing

command
2171
Close shutter and then transact
15241 NV hardware error
3000~30FF
15242 NV communication error
3100~31FF
15243 NV command or parameter error
3200~32FF
15244 NV error
3300~33FF
15245 Note thickness is abnormal
Poor quality note or hardware problem,

contact supplier
3401~3403
15246 NV internal sensor error
3500~35FF
15247 NV reject notes abnormally
3333
Hardware error, failed to operate Flash

ROM on the control board of lower unit
4001~4003
Hardware error, failed to operate

15252 EEPROM on the control board of lower Hardware problem, contact supplier
unit
4004~4006,
4051~405B
15253 CRM internal operation error
4007~4008
15251
15254
CRM hardware error, failed to operate

AC memory
4020, 4030, 4060
15255

RC1 memory
4021, 4031, 4061
15256

RC2 memory
4022, 4032, 4062
15257

RC3 memory
4023, 4033, 4063
15258
CRM Hardware error, failed to operate

RC4 memory
4024, 4034, 4064
15259

RC5 memory
4025, 4035, 4065
15260
CRM hardware error, 36V power is

abnormal
Page 129 of 206
4041
Status
Code
Description

Action
CRM firmware error, the edition of

15261 firmware for the control board of upper Hardware problem, contact supplier
unit and lower unit don't match
15262 Internal logical error
Code from
Manufacturer
4101
4102~4105
Check the cassette
4240, 4250,
4260, 4270,
4280, 4290,
42A0, 42B0,
42C0, 42D0
Check the cassette
4241, 4251,
4261, 4271,
4281, 4291,
42A1, 42B1,
42C1, 42D1
Check the cassette
4242, 4252,
4262, 4272,
4282, 4292,
42A2, 42B2,
42C2, 42D2
Check the cassette
4243, 4253,
4263, 4273,
4283, 4293,
42A3, 42B3,
42C3, 42D3
Check the cassette
4244, 4254,
4264, 4274,
4284, 4294,
42A4, 42B4,
42C4, 42D4
15268 Communication with RC5 error
Check the cassette
4245, 4255,
4265, 4275,
4285, 4295,
42A5, 42B5,
42C5, 42D5
15269 Failed to read recycler serial number
Retry
407A
15270 Failed to write recycler serial number
Retry
407B
15263 Communication with AC error
Page 130 of 206
Status
Code
Description

Action
Code from
Manufacturer
5001~500F,
5010~501A,
5021~502E,
5031~5036,
15281 Sensor is dirty or damaged
Check the sensor or contact with

supplier
5041~5046,
5051~5055,
5061~5065,
5071~5075,
5081~5085,
5091~50955400~
5406
15282 Sensor fault
Check the sensor or contact supplier
5301~530F,
5310~531A,
5321~532E,
5331~5336,
5341~5346,
5351~5355,
5361~5365,
5371~5375,
5381~5385,
5391~5395
15283
Diverter fault (before executing

command)
5101~5104,
5111~5114,
5121~5125,
5131~5135
15284
Motor fault, motor runs but it hasn't

been detected
5201~520D
15285
Diverter fault (while executing

command)
5141~5145,
5151~5155
15288 Failed to close shutter normally
Check the shutter if normal
6006
15289 Failed to close shutter safely
6007
15290 Failed to close shutter forcibly
6008
Check the sensor or contact supplier
6001
15292 Shutter open timeout
Check the shutter
6002
15293 Shutter close timeout
Check the shutter
6003
15294 Failed to close shutter
Check the shutter
6004
15295 Shutter is jammed by notes
Check the shutter
6005
15291
Shutter status detection sensor is

abnormal
Page 131 of 206
Status
Code

Action
Description
Hardware problem, contact with

supplier
15296 Pressure plate fault
Hardware problem, contact with

supplier
15297 Top plate fault
Code from
Manufacturer
6111, 6112, 6121,
6123, 6126, 6127,
6128, 6129, 612A
6113, 6122, 6124,
612B, 612C
15298
Notes in note slot (before executing

command)
Retract the notes and then transact
6201
15299
Notes in entrance slot (before executing

command)
6202
15300
Notes in exit slot (before executing

command)
6203
15301
No note in note slot (before executing

command)
Reset CRM
6204
15302
No note in entrance slot (before

executing command)
Reset CRM
6205
15303
No note in exit slot (before executing

command)
Reset CRM
6206
15304
Notes in note slot (after executing

command)
Reset CRM, retract the notes
6211
15305
Notes in entrance slot (after executing

command)
6212
15306
Notes in exit slot (after executing

command)
6213
15307
No note in note slot (after executing

command)
Reset CRM
6214
15308
No note in entrance slot (after executing

Reset CRM
command)
6215
15309
No note in exit slot (after executing

command)
6216
Reset CRM
15310 Note in entrance slot is abnormal
Place the note well, reset CRM
6301, 6302,
6303, 6304
15311 Note in entrance slot is abnormal
Place the note well, reset CRM
6305, 6306,
6307, 6308
15312
Note jammed in exit slot (after

executing command)
Clear the jammed notes in exit slot
Failed to feed notes in entrance slot, the

Check if the note feeder is worn-out or
15313 next note isn't fed to lower feed
the note is abnormal
transport in specified time
Page 132 of 206
6309
6313
Status
Code
Description
Failed to present notes in exit slot, the

15314 next note isn't fed to upper feed
transport in specified time

Action
Code from
Manufacturer
Check if the note feeder is worn-out or

6314
15315 Upper feed wing wheel failed to reposit Check hardware or contact supplier
6315
15316
No note enters transport from entrance Check if the note feeder is worn-out or
slot in specified time
6316
15317
No note enters transport from exit slot Check if the note feeder is worn-out or
in specified time
6317
15318
Note stacker fault (before executing

command)
15319 Prepare dispensing fault
Check hardware or contact supplier
6117, 6119
6125, E605
7002
15321
Escrow tape is full, tap is exhausted

(before executing command)
15322
Notes in escrow tape (before executing

command)
7003
15323
Notes in escrow tape (after executing

command)
7004
15324
Number of notes enters and leaves

escrow don't match
Reset CRM
15325
No note is delivered from escrow in

specified time
7013
15326
Escrow tape is reposited but no note is

delivered from escrow
7014
7011, 7012
15327 Escrow tape failed to reposited
7021, 7022, 7023
15328 Status of escrow tape is abnormal
7031, 7032, 7033
15329
Notes in the end of tape (before

executing command)
7041
15330
Notes in the end of tape (after executing

command)
7042
15331
Escrow tape is full, tap is exhausted

(while executing command)
Reset CRM
7043
15340
AC don't exist or cables don't connect

well
Check the cassette
8010
Clear the machine
800x
Extended AC don't exist or cables don't

Check the cassette
connect well
801A
15341 All cassettes are full

15342
15343 Extended AC is full
Clear the machine
15344 All the cables of RC don't connect well Check the cassette
15345
A area in AC is full (before executing

command)
Clear the machine
Page 133 of 206
801B, 8019
801C
801D, 8020
Status
Code

Action
Description
Code from
Manufacturer
15346
B area in AC is full (before executing

command)
Clear the machine
801E
15347
C area in AC is full (before executing

command)
Clear the machine
801F
15348
AC is abnormal (before executing

command)
Check the cassette
8030, 8040
15349
Extended AC is abnormal (before

executing command)
Check the cassette
8031, 8041
Check the cassette or contact supplier
8050, 8060,
8070, 8080,
8090, 80A0,
80B0, 80C0
8021, 8051,
8061, 8071,
8081, 8091,
80A1, 80B1,
80C1
8022, 8052,
8062, 8072,
8082, 8092,
80A2, 80B2,
80C2
8023, 8053,
8063, 8073,
8083, 8093,
80A3, 80B3,
80C3
8024, 8054,
8064, 8074,
8084, 8094,
80A4, 80B4,
80C4
8025, 8055,
8065, 8075,
8085, 8095,
80A5, 80B5,
80C5
15350 AC fault
15351 RC1 fault
15352 RC2 fault
15353 RC3 fault
15354 RC4 fault
15355 RC5 fault
15356
RC1 failed to feed note, the next note

isn't fed out in specified time
80D1, 1281
15357

80D2, 1282
Page 134 of 206
Status
Code

Action
Description
Code from
Manufacturer
15358

80D3, 1283
15359

80D4, 1284
15360

80D5, 1285
15361 AC box is dragged out
Push the cassette in
80E0
15362 RC1 is dragged out
80E1
80E2
80E3
80E4
80E5
15367 AC is inserted in
Check if the cassette is inserted

correctly
80F0
15368 RC1 is inserted in

correctly
80F1

correctly
80F2

correctly
80F3

correctly
80F4

correctly
80F5
15373 AC is inserted in and then dragged out Check if the cassette is ok
8100
15374 RC1 is inserted in and then dragged out Check if the cassette is ok
8101
8102
8103
8104
8105
15379 RC2 is set to extended AC
Software setting error, contact supplier
8112
8113
8114
8115
Page 135 of 206
Status
Code
Description

Action
Code from
Manufacturer
15391 Notes or jammed notes in NF transport Clear jams
9001, 9002,
9003, 9004,
9005, 900F,
9041, 9042,
9043, 9044,
9045, 904F,
9081, 9082,
90A1~90A5,
90AF, 9401,
9402, 9501,
9502, 9503,
9504,
9505~9509, 950F
15392 Notes or jammed notes in NE transport Clear jams
900A, 900B,
900C, 900D,
900E, 9011,
9012, 9013,
904A, 904B,
904C, 904D,
904E, 9051,
9052, 9053,
9083, 9084,
9085, 9086,
9087,
90AA~90AE,
90B1, 90B2,
90B3, 9404,
9405, 9406,
9425, 950A,
950B, 950C,
950D, 950E,
9511, 9512, 9513
15393 Notes or jammed notes in LT transport Clear jams
9010, 9050,
90B0
Page 136 of 206
Status
Code
Description

Action
15394 Notes or jammed notes in CT transport Clear jams
Code from
Manufacturer
9014, 9015,
9016, 9017,
9018, 9019,
9054~9059,
90B4~90B9,
940A, 940B,
940C, 940D,
9428, 9514,
9515, 9516,
9517, 9518, 9519
Notes or jammed notes in AC entrance

Clear jams
or interior transport
901E, 901F,
9028, 9029,
902A, 905E,
905F, 9068,
9069, 906A,
90BE, 90BF,
90C8, 90C9,
90CA, 9413,
9414, 951E,
951F, 9528,
9529, 952A
15396 Notes or jammed notes in RC1 entrance Clear jams
9020, 902B,
9060, 906B,
90C0, 90CB,
9520, 952B
9021, 902C,
9061, 906C,
90C1, 90CC,
9521, 952C
9022, 902D,
9062, 906D,
90C2, 90CD,
9522, 952D
9023, 902E,
9063, 906E,
90C3, 90CE,
9523, 952E
None
15395
Page 137 of 206
Status
Code
Description

Action
Code from
Manufacturer
15401
Notes or jammed notes in transport

between NF and NE
Clear jams
9006~9009,
90A6~90A9,
9403, 9407,
9426, 9430,
9046~9049
15402

between NF and LT
Clear jams
9408
15403

between NF and CT
Clear jams
9427, 9510
15404

between LT and CT
Clear jams
9409
15405

between CT and AC
Clear jams
9411, 9412, 9429
15406

between CT and RC1
Clear jams
9415, 941D
15407

between CT and RC2
Clear jams
9416, 941E
15408

between CT and RC3
Clear jams
9417, 941F
15409

between CT and RC4
Clear jams
9418, 9420
15410 Notes is abnormal during transportation Initialize CRM
15411
The number of notes don't match during

Initialize CRM
transportation
15412
Too many notes are rejected

successively during withdrawal
Notes are unqualified, please input

qualified ones
Page 138 of 206
9091~9099,
9101~910A,
9113~9117,
911C~9126,
9128~9132,
9141~914A,
9153~9157,
915C~9166,
9168~9172
9201~920D,
9221~9225,
922F,
9231~9235,
9239,
9241~924A,
9261~9265,
926F,
9271~9275, 9279
9281
Status
Code

Action
Description
Code from
Manufacturer
15413
Too many rejected notes during

withdrawal

qualified ones
9282
15414
Too many notes are rejected

successively during "cash count"

qualified ones
9285
15415
Too many rejected notes during "cash

count"

qualified ones
9286
15416
Too many notes in exit slot while

retracting NF
Clear notes in NF
9288
Notes are abnormal during

15417
transportation
15418
15419
15420
15421
15422
Initialize the mechanism
Denomination of note dispensed from
9301~931F,
9320~932E,
9330~9332
9289
RC1 not match with the setting

928A

Denomination of note dispensed from Check note denomination of RCs if match
with setting
928B
928C

15431
Diverter failed to reposit after the

command
E511~E514,
E531~E535
15432
Diverter in AC diverting error (notes

enter B area after the command)
E541
15433
Diverter in AC diverting error (notes

enter C area after the command)
E542
15434
Pressure plate failed to reposit after the

command
E601, E603
15435
Top plate failed to reposit after the

command
E602, E604
15436
While retracting, failed to close shutter

Check the shutter
and retract notes successfully
15437
Note stacker fault (after executing

command)
E611
E606, E607
15441 A area in AC is full after the command Clear the machine
E801, E805
15442 B area in AC is full after the command Clear the machine
E802
15443 C area in AC is full after the command Clear the machine
E803
15444 extended AC is full after the command Clear the machine
E804, E806
Page 139 of 206
Status
Code

Action
Description
Code from
Manufacturer
15445 AC failed to reposit after the command Check the cassette or contact supplier
E810, E820,
E830, E840
15446 RC1 failed to reposit after the command Check the cassette or contact supplier
E811, E821,
E831, E841
E812, E822,
E832, E842
E813, E823,
E833, E843
E814, E824,
E834, E844
E815, E825,
E835, E845
15451 AC is abnormal after the command
E850, E860
15452 RC1 is abnormal after the command
E851, E861
E852, E862
E853, E863
E854, E864
E855, E865
E85A, E86A
15457
AC is 'empty', 'near full' or 'full' at the

same time after the command
15461
Dispense successfully, CRM is not in Check if CRM is in position or

position while retracting rejected notes hardware problem, contact supplier
EA02
15462
Dispense successfully, NV fault while

retracting rejected notes
EA03
15463
Dispense successfully, internal error

while retracting rejected notes
EA04
EA05
Dispense successfully, execute

15464 components fault while retracting
rejected notes
15465
Dispense successfully, escrow fault

EA07
15466
Dispense successfully, cassette fault

EA08
15467
Dispense successfully, transport fault

EA09
15470 Failed to communicate with NV board Check the communication cables

15471
Failed to recognize the serial number

image
15472 Failed to save serial number image
None
None
None
Page 140 of 206
Status
Code

Action
Description
Code from
Manufacturer
15473 Failed to operate data library
None
15474 Retrieval failed
Try again
None
15475 Failed to allocate memory
None
15476 Failed to delete image file
Try again
None
15477 Back-up failed
Try again
None
15478 Failed to load OCR dynamic library
None
15479 Failed to access SQL file
Retry
15480 Banking up database, retry later.
Retry later
15500
15501
15502
15503
15504
15505
15506
15507
15508
15509
15510
15511
15512
15513
Downloading
firmware,
unknown
command
Downloading firmware, configure SRAM
failed
Downloading firmware, validating data
error
Downloading
firmware,
accessing
program flash failed

Downloading firmware, accessing data
flash failed
Downloading firmware, communication
timeout
Downloading firmware, restoring AC
failed
Downloading firmware, restoring RC1
failed
failed
failed
failed
Downloading firmware, restoring ODS
failed
Downloading firmware, restoring NV51
interface board failed
Downloading firmware, launching AC
upgrade failed
Retry or contact with supplier
Page 141 of 206
Status
Code
15514
15515
15516
15517
15518
15519
15520
15521
15522
15523
15524
15525
15526
15527

Action
Description
Downloading firmware, launching RC1
upgrade failed
upgrade failed
upgrade failed
upgrade failed
Downloading firmware, launching ODS
upgrade failed
Downloading firmware, launching NV51
interface board upgrade failed
Downloading firmware, AC upgrade
failed
Downloading firmware, RC1 upgrade
failed
failed
failed
failed
Downloading firmware, ODS upgrade
failed
Downloading firmware, launching NV51
interface board upgrade failed
Downloading firmware, incomplete or
without download files
Downloading firmware completed, but

15528
getting version information failed, or

inconsistency between firmware version
and upgrade file version

15529
15530
Downloading firmware, download file

format error
Downloading
firmware,
receiving data error
sending
or
Page 142 of 206
Code from
Manufacturer
Status
Code
15531

Action
Description
Downloading
firmware,
issuing
data
failed
15532 Downloading firmware, CRC error

15533
15534
15535
15536
15537
15538
15539
15540
Downloading
firmware,
program
checking error
Downloading firmware, erasing section
failed
Downloading
firmware,
programming
failed
Downloading firmware, NV self-test
failed
Downloading firmware, writing code
failed
Downloading
firmware,
open
downloading file failed

Downloading firmware, read download
file failed
Downloading firmware, getting upgrade
file version information failed
Downloading
firmware,
Code from
Manufacturer
0001
0031
0032, 0035
0033
0034
firmware
15541 downloading of this version is not Retry or contact with supplier

allowed
Page 143 of 206
1.48 17000-17099 (CAS001 coin acceptance system)

Status
Code

Action
Description
Code from
Manufacturer
17001
Bracket is dragged out while

clearing coins
Check the position of CAS001
None
17002
HOPPER failed to present while

making change
Check the coin hopper
None
17011
Wrong parameter
None
17012
Amount is insufficient, making

change failed
Mix notes fail or bad coin hopper,

check the hopper or if the remaining
sum is sufficient
None
17013
Escrow1 failed to find the middle
Failed to detect the middle sensor,

check or replace the sensor.
None
17014
Escrow1 failed to find the left
Failed to detect the left sensor, check

or replace the sensor.
None
17015
Escrow1 failed to find the right
Failed to detect the right sensor,

None
17016

None
17017

None
17018

None
17019
Diverter1 failed to find the down
Failed to detect the down sensor,

None
17020
Diverter1 failed to find the up
Failed to detect the up sensor, check

None
17021
Diverter2 failed to find the down
Failed to detect the down sensor,

None
17022
Diverter2 failed to find the up
Failed to detect the up sensor, check

None
17023
Diverter3 failed to find the left

None
17024
Diverter3 failed to find the right

None
17025
Main hopper1 failed to present
No coin in hopper or can't detect

coin, check the hopper
None
17026
Main hopper1 is jammed
Coin is always detected by sensor,

check the hopper
None
17027

None
Page 144 of 206
Status
Code

Action
Description
Code from
Manufacturer
17028

check the hopper
None
17029
Recycle hopper1 failed to present

coins

None
17030
Recycle hopper1 is jammed by

coin

check the hopper
None
17031

coins

None
17032

coin

check the hopper
None
17033
Coin acceptor fault
Communication of validator is
interrupted, check the cable and
related circuit
None
17034
iButton of coin-replenish box1

fault
Cable don't connect well or circuit

fault, check the cable and circuit
None
17035

fault

None
17040
Cam is blocked
Cam sensor or motor fault, check the

sensor and motor
None
17042
Coin entrance is jammed by coin
Entrance sensor is shielded, check

the sensor
None
17044
Escrow1 sensor fault
At least two sensors are shielded,

check sensors
None
17045

check sensors
None
17046
Diverter1 sensor fault

check sensors
None
17047

check sensors
None
17048

check sensors
None
17049
EEPROM fault
None
17050
Coin acceptor timeout
Communication cable is broken,

check the cable
None
17051
Coin acceptor returning data error Coin acceptor fault, check it
None
17052
Device is busy
None
17053
Coin-replenish box1 hasn't been

replenished
Replenish flow is wrong, correct the

flow
None
Page 145 of 206
Status
Code
Description

Action
Code from
Manufacturer
17054

replenished

flow
None
17055
Both coin-replenish box1 and 2

haven't been replenished

flow
None
17057
Acceptance channel entrance

sensor fault
Sensor can't detect coin, check it
None
17058
Acceptance channel exit sensor

fault
Sensor can't detect coin, check it
None
17071
Wrong coin type in coin hopper
Reset coin type
None
17072
All coin hoppers are disenabled
Initialize coin acceptance system
None
17086
Failed to read files (bmp file)
File is damaged, check the file
None
17087
File is too large
File is too large, check the file
None
17088
Failed to open file
File don't exist or file name is

wrong, check the file
None
17089
Unknown error
None
17090
Interface parameter error
None
17091
Device configuration error
Device configuration file error,

check the file
None
17092
Error when writing configuration

file
None
17093
Serial configuration error
Serial configuration file error, check

the file
None
17094
NAK is received, data sent error
None
17095
Data received error

check the line
None
17096
Failed to send ENQ
None
17097
Memory is insufficient, since

Commanager thread is not killed
while exiting host program,
Commanager can't start when
starting host program again. Check if
the memory is sufficient or contact
supplier. Commanager thread must
be killed when exiting host program.
None
17098
Waiting ACK timeout
Communication cable is broken or is

interfered, check the device or cable
None
17099

check the device or cable
None
Page 146 of 206
1.49 17000-17099 (CAS002, CAS004 coin acceptance system)

Status
Code

Action
Description
Code from
Manufacturer
17011
Invalid command
The command is invalid, operate

as the 'interface description
document'
17012

change failed
Mix notes fail or bad coin hopper,

check the hopper or if the
remaining sum is sufficient
None
17013

None
17014
Failed to detect the left sensor,

None
17015

None
17016

None
17017

None
17018

None
17019

None
17020

None
17021

None
17022

None
17025

coins

None
17026
Main hopper1 is jammed by coin

check the hopper
None
17027

coins

None
17028

check the hopper
None
Coin validator fault
Communication of validator is
interrupted, check the cable and
related circuit
None
17033
Page 147 of 206
None
Status
Code
Description

Action
Code from
Manufacturer
17034

fault

None
17035

fault

None
17036
Failed to write Flash
Power-on again and write Flash
17037
File hasn't been downloaded
Writing file is interrupted,

power-on again and write Flash
17038
Failed to write Log
Check the control board
17039
Failed to read log
Check the bottom storage area
17040
Failed to clear coins
Check the hopper
17041
Cam is blocked
Cam sensor or motor fault, check

the sensor and motor
None
17043
Entrance slot is jammed by coin
Slot sensor is shielded, check the

sensor
None
17044
Reject signal of coin acceptor is

abnormal
No rejected coin is detected by

coin acceptor, check the acceptor
sensor
None
17045

check sensors
None
17046

check sensors
None
17047

check sensors
None
17048

check sensors
None
17049
EEPROM fault
None
17050
Coin validator timeout

check the cable
None
17051
Coin validator returning data error Validator fault, check it
17052
Device is busy
Software problem, contact

supplier
None
17053
Coin box iButton fault

None
17054
Coin exit slot is jammed by coins
Exit route is jammed, check the

route
None
17056
Hopper1 is not in position
Hopper1 don't connect well, check

the position of hopper
None
Page 148 of 206
None
Status
Code
Description

Action
Code from
Manufacturer
17057
Hoper2 is not in position
Hopper2 don't connect well, check

the position of hopper
None
17058
Coin box is not in position
Check the position of coin box
None
17060
Image validating module error
Ignore
or
shutdown
for
check
according to operation requirement
None
17068
Failed to open file
File don't exist or file name is

wrong, check the file
None
17069
Failed to update, no update data
Update is not complete, download

the update package again
None
17073
Coin retract bin full
Replace or clear coin retract bin
None
17090
Unknown error

supplier
None
17091

supplier
None
17092
Device configuration file error,

check the file
None
17093
Serial configuration file error,

check the file
None
17094

supplier
None
17095
Data received error

check the line
None
17096
Failed to send ENQ

supplier
None
Memory is insufficient, since

Commanager thread is not killed
while exiting host program,
Commanager can't start when
starting host program again.
Check if the memory is sufficient
or contact supplier. Commanager
thread must be killed when exiting
host program.
None
17098
Waiting ACK timeout
Communication cable is broken or

is interfered, check the device or
cable
None
17099

check the device or cable
None
17097
Page 149 of 206
1.50 17000-17099 (CAS006, CAS006A, CAS006B coin acceptance system)

Status
Code

Action
Description
Code from
Manufacturer
17001
Coin acceptance module bracket is

pulled out when clearing coins
None
17002
At least one hopper failed to

dispense
None
17005
Version of file to be downloaded is

same as firmware version, cancel Warning error, ignore
download
None
17010
Failed to find the file to be

downloaded
Check download path
None
17011
Error parameter

supplier
None
17012

change failed
Coins are insufficient, replenish

coins
None
17013
Hardware or sensor fault, contact

supplier
None
17014

supplier
None
17015

supplier
None
17016

supplier
None
17017

supplier
None
17018

supplier
None
17019
Buckle1 failed to find the down

supplier
None
17020
Buckle1 failed to find the up

supplier
None
17021
Buckle2 failed to find the down

supplier
None
17022
Buckle2 failed to find the up

supplier
None
17023
Channel failed to transport to exit

slot

supplier
None
17024
Channel failed to transport to

reject box

supplier
None
Page 150 of 206
Status
Code
Description

Action
Code from
Manufacturer
17025

coins

supplier
None
17026
Clear jam
None
17027

supplier
None
17028
Clear jam
None
17029

coins

supplier
None
17030

coin
Clear jam
None
17031

coins

supplier
None
17032

coin
Clear jam
None
17033
Coin acceptor fault

supplier
None
17034

fault

supplier
None
17035

fault

supplier
None
17036
iButton of coin-reject box1 fault

supplier
None
17037
iButton of coin-reject box2 fault

supplier
None
17038
Failed to write Log

supplier
None
17039
Failed to read log

supplier
None
17040
Cam is blocked

supplier
None
17041
Cam motor fault
motor fault, contact supplier
None
17042
Coin entrance slot is jammed by

coin
Slot sensor is shielded, check the

sensor
None
17043
Reject signal of coin acceptor is

abnormal
None
17044
Sensors fault, replace it
None
17045
None
17046
Buckle1 sensor fault
None
Page 151 of 206
Status
Code

Action
Description
Code from
Manufacturer
17047
Buckle2 sensor fault
None
17048
Channel sensor fault
None
17049
EEPROM fault
None
17050
Coin acceptor timeout

check the cable or device
None
17051
Acceptor returning data error

None
17052
Device is busy
Hardware problem, contact

supplier
None
17053

replenished
Replenish coins as the flow
None
17054

replenished
None
17055
Both coin-replenish box1 and 2

haven't been replenished
None
17056
Position of CAS is abnormal

supplier
None
17057

supplier
None
17058
Recycle hopper3 is jammed
Clear jam
None
17059

supplier
None
17060
Recycle hopper4 is jammed
Clear jam
None
17061
Channel running error

supplier
None
17062
Channel entrance SENSOR fault
Sensor fault, replace it
None
17063
Channel exit SENSOR1 fault
None
17064
Coin box existence sensor fault
None
17065
Big HOPPER1 SENSOR fault
None
17066
Big HOPPER2 SENSOR fault
None
17067
Small HOPPER1 SENSOR fault
None
17068
None
17069
None
17070
None
17071
Failed to open coin shutter
None
17072
Failed to close coin shutter

supplier
Page 152 of 206
None
Status
Code

Action
Description
Code from
Manufacturer
None
17073
File hasn't been downloaded
17074
Voltage is too low to transact

supplier
None
17075
Hopper doesnt exist or work at

moment
Install hopper, or modify

configuration file and re-initialize
device
None
17082
Failed to open file
Retry after checking the file
None
17083
File too large
Check file
None
Check file
None
17084 Failed to read file

17085
Log data written is too long (more

Check written length
than 1024 bytes)
None
17086
Firmware version upgraded is not

consistent with upgrade file
version
Confirm the consistency of file

name and actual firmware version
None
17087
Cassette full
Replace cassette
None
17088
Severe error
Serial port is not set or failed to be

set, or CAS hasn't been initialized
None
17089
Unknown error

supplier
None
17090

supplier
None
17091

supplier
None
17092
Unsupported function

supplier
None
17093

supplier
None
17094

None
17095
Data received error

None
17096
Failed to send ENQ

None
17097

None
17098
Waiting ACK timeout

None
Page 153 of 206
Status
Code
17099
Description

Action
Code from
Manufacturer

None
Page 154 of 206
1.51 18000-18099 (Lobby90 cash deposit mechanism)

Status
Code

Action
Description
Code from
Manufacturer
18011
Cashbox is near full
Ask to empty cashbox
None
18012
Retract area is not empty
Stop to clear retract area
None
18031
Replacement state (operation error)
None
18032
Deposit state (operation error)
None
18033
Idle state (operation error)
None
18034
Power save mode
None
18035
Equipment is busy
18036
Initializing
18037
Parameter error
None
18038
Operation fault
None
18039
Command is not permitted
None
18040
Unsupported position
None
18041
Configuration error
None
18042
No note while counting notes
Ignore
None
18043
Too many notes
Take away redundant notes
None
18044
Note in entrance slot
Remove the notes or other object

at the entrance slot
None
18045
Escrow is not empty
18046
Escrow is full
18048
Security shutter is not closed
Close the security shutter
None
18049
Shutter is not closed
Close the shutter
None
18050
Failed to open shutter
Resend the command
None
18051
Failed to close shutter
Resend the command
None
18052
System time error
None
18053
Denomination info is not acquired

the supplier
18060
Reject area is not empty
18061
Rejected notes are not taken away
18062
Reject area is full
18063
Shutter is moved illegally
18064
Failed to deposit
18065
Failed to retract
18066
Transport error (jam)
18067
Feeding slot error
18068
Sensor error
18069
Cashbox error

the supplier
Empty the escrow
Remind the users to take rejected

notes away
Initialize the machine, if failed,
Remove the jammed note
Page 155 of 206
None
None
None
None
None
None
None
None
None
None
None
None
None
None
None
Status
Code

Action
Description
Code from
Manufacturer
18070
Reject vault is full
Empty the reject vault as soon as

possible
None
18071
Cashbox is full
Stop to clear cashbox
None
18072
Other error

None
18073
Cash deposit mechanism is not in

position
Stop to push it in position
None
18074
Deposit shutter is opened
Stop to close the shutter
None
18075
External sensor error
Check the IO expansion board and

sensor
None
18076
Cashbox shutter error
Stop to check the shutter
None
Communication fault
Communication cable is
disconnected, please check the
cable
None
18099
4.52 18100-18599 (CAM8340)

Status
Code

Action
Description
Code from
Manufacturer
18101
Cassette 1 is near full
Ignore
0x01
18102
Ignore
0x02
18103
Ignore
0x03
18104
Ignore
0x04
18105
Cassette 1is full
Ignore
0x05
18106
Cassette 2 is full
Ignore
0x06
18107
Cassette 3 is full
Ignore
0x07
18108
Cassette 4 is full
Ignore
0x08
18109
No note at entry slot
Load notes in slot
0x09
18110
Note reject during depositing
Ignore
0x10
18111
Note rejected during initialization
Take rejected notes back
0x11
Ignore
0x12
Please contact with supplier
0x13
0x14
Ignore
None
18112
18113
18114
18120
Notes
enter
cassette
during
initialization
Failed to check counting
Compensate one for denomination
counts
Dispenser
firmware
version
upgrade file version consistent
and
Page 156 of 206
Status
Code

Action
Description
Code from
Manufacturer
18132
Invalid parameter
0x20
18133
Unknown parameter
0x21
18134
Cassette type setting error
0x22
18135
Set denomination not accepted
0x23
18136
Setting not initialized
0x24
18137
Cassette is pulled out and inserted
Initialize and restore dispenser unit
0x25
18148
Note jam in UFSC
0x30
18149
Note jam between UFCS and DDTS
0x31
18150
Note jam at DDTS
0x32
18151
Note jam between DDTS and UWSS
0x33
18152
Note jam between UWSS
0x34
18153
Note jam between UWSS and UDTS
0x35
18154
Note jam at UDTS
0x36
18155
Note jam between UDTS and URCS
0x37
18156
Note jam at URCS
0x38
18157
Note jam between UDTS and LDTS1 Initialize and restore dispenser unit
0x39
18158
Note jam at LDTS1
0x3A
18159
Note jam between LDTS1and LDTS2 Initialize and restore dispenser unit
0x3B
18160
Note jam at LDTS2
0x3C
18161
Note jam between LDTS2 and LDTS3 Initialize and restore dispenser unit
0x3D
18162
Note jam at LDTS3
0x3E
18163
Note jam between LDTS3 and LDTS4 Initialize and restore dispenser unit
0x3F
18164
Note jam at LDTS4
0x40
18165
Note jam between LDTS2 and CIES1 Initialize and restore dispenser unit
0x41
18166
0x42
18167
0x43
18168
0x44
18169
Note jam at entry slot of cassette 1
0x45
18170
0x46
18171
0x47
18172
0x48
18180
Cassette 1 CIES sensor fault
0x50
18181
Cassette 1 CICSL sensor fault
0x51
Page 157 of 206
Status
Code
Description

Action
Code from
Manufacturer
18182
Cassette 1 CICSR sensor fault
0x52
18183
Cassette 1 CPRSL sensor fault
0x53
18184
Cassette 1 CPRSR sensor fault
0x54
18185
Cassette 1 CPFS sensor fault
0x55
18186
Cassette 1 CNFS sensor fault
0x56
18187
Cassette 1 CFSS sensor fault
0x57
18188
Cassette 1 CEDS sensor fault
0x58
18189
Cassette 1 CPCS sensor fault
0x59
18190
Cassette 1 pick motor fault
0x5A
18191
Cassette 1 adjust motor fault
0x5B
18192
Cassette 1 feed diverter fault
0x5C
18196
0x60
18197
0x61
18198
0x62
18199
0x63
18200
0x64
18201
0x65
18202
0x66
18203
0x67
18204
0x68
18205
0x69
18206
0x6A
18207
0x6B
18208
0x6C
18212
0x70
18213
0x71
18214
0x72
18215
0x73
18216
0x74
18217
0x75
18218
0x76
18219
0x77
18220
0x78
Page 158 of 206
Status
Code
Description

Action
Code from
Manufacturer
18221
0x79
18222
0x7A
18223
0x7B
18224
0x7C
18228
0x80
18229
0x81
18230
0x82
18231
0x83
18232
0x84
18233
0x85
18234
0x86
18235
0x87
18236
0x88
18237
0x89
18238
0x8A
18239
0x8B
18240
0x8C
18244
UNES sensor fault
0x90
18245
UNES sensor fault
0x91
18246
URCS sensor fault
0x92
18247
URES sensor fault
0x93
18248
UFCSL sensor fault
0x94
18249
UFCSR sensor fault
0x95
18250
USCSL sensor fault
0x96
18251
USCSR sensor fault
0x97
18252
UMTSL sensor fault
0x98
18253
UMTSR sensor fault
0x99
18254
UDTS sensor fault
0x99
18255
UNLS sensor fault
0x9A
18256
UPLS sensor fault
0x9B
18257
UFLS sensor fault
0x9C
18258
URLS sensor fault
0x9D
18259
UPES sensor fault
0x9E
Page 159 of 206
Status
Code

Action
Description
Code from
Manufacturer
18254
UDTS sensor fault
0x9F
18260
UWSSL sensor fault
0xA0
18261
UWSSR sensor fault
0xA1
18262
UDDS sensor fault
0xA2
18263
LPES sensor fault
0xA3
18264
LPLS sensor fault
0xA4
18265
LPPS sensor fault
0xA5
18266
LDTS1 sensor fault
0xA6
18267
LDTS2 sensor fault
0xA7
18268
LDTS3 sensor fault
0xA8
18269
LDTS4 sensor fault
0xA9
18270
DDTS sensor fault
0xAA
18271
Reject diverter fault
0xAB
18272
Note separating motor fault
0xAC
18273
Upper transport motor fault
0xAD
18274
Lower transport motor fault
0xAE
18292
NV not closed
Close locking lever
0xC0
18293
Upper transport not closed
Close locking lever
0xC1
Close locking lever
0xC2
Close locking lever
0xC3
18294
18295
Front cover of upper transport not

closed
Rear cover of upper transport not
closed
18296
Upper dispenser unit not in position
Close locking lever
0xC4
18297
Lower dispenser unit not in position
Close locking lever
0xC5
Close locking lever
0xC6
18298
Hopper cover of lower dispenser unit

not closed
18308
No ACK
0xD0
18309
Communication frame error
0xD1
18310
0xD2
183B
Check code error
0xD3
183D
SN error
0xD4
18313
ODS mode
0xD5
18324
Timeout communication with NV
0xE0
Page 160 of 206
Status
Code

Action
Description
Code from
Manufacturer
18325
DSP1 enabling lighting failed
0xE1
18326
DSP2 enabling lighting failed
0xE2
18327
DSP1 disenabling lighting failed
0xE3
18328
DSP1 disenabling lighting failed
0xE4
18329
Unknown NV error
0xE5
18340
Erasing flash error
0xF0
18341
Failed to write data table
0xF1
18342
Failed to read log
0xF2
18343
Data package too long
0xF3
18344
Failed to write log
0xF4
18345
Failed to read data table
0xF5
18346
Failed to read/write flash
0xF6
18372
All cassettes full
Settlement
0x110
18373
All cassettes not exist or disenabled
0x111
18374
CAN communication timeout
0x112
0x120
18388
Exceptional note width in lower

transport
18389
Enter wrong cassette_cassette 1
0x121
18390
0x122
18391
0x123
18392
0x124
18393
Deposit timeout
0x125
18394
Note remains in lower transport
0x126
18395
Note enters wrong transport
0x127
18396
Note remains in transport
0x128
0x129
0x12A
0x12B
18397
18398
18399
Error with capturing thickness zero

value
Failed to dispense notes
Abnormal physical status of note in
transport
18400
NV serial number error
0x12C
18401
Too many notes at reject slot
0x12D
18402
Needs to clear notes at LDTS1 (note Please contact with supplier
0x12E
Page 161 of 206
Status
Code

Action
Description
Code from
Manufacturer
not included in account)

18403
18500
18501
18502
18503
18504
18505
18507
18508
18509
18510
18511
18512
18514
18515
18516
18517
18518
Account checking failed

Firmware
downloading,
unknown
command
Firmware
downloading,
failed
to
configure SRAM
Firmware downloading, data verifying
error
Firmware
downloading,
failed
to
failed
to
access program flash

Firmware
downloading,
access data flash

Firmware
downloading,
communication timeout
Firmware
downloading,
failed
to
failed
to
failed
to
failed
to
failed
to
failed
to
restore cassette 1
Firmware
downloading,
restore cassette 2
Firmware
downloading,
restore cassette 3
Firmware
downloading,
restore cassette 4
Firmware
downloading,
restore ODS
Firmware
downloading,
restore NV51 interface board

Firmware
downloading,
failed
to
failed
to
failed
to
failed
to
failed
to
upgrade cassette 1
Firmware
downloading,
launch cassette 2 upgrade

Firmware
downloading,

Firmware
downloading,

Firmware
downloading,
launch ODS upgrade
Adjust account
0x12F
None
None
None
None
None
None
None
None
None
None
None
None
None
None
None
None
None
Page 162 of 206
Status
Code
18519
18520
18521
18522
18523
18524
18525
18526

Action
Description
Firmware
downloading,
failed
to
Code from
Manufacturer
None
None
None
None
None
None
None
None
files not complete or lack of download Please contact with supplier
None
launch NV51 interface board upgrade

Firmware
downloading,
failed
to
downloading,
failed
to
failed
to
failed
to
failed
to
failed
to
failed
to
upgrade AC
Firmware
upgrade cassette 1
Firmware
downloading,
upgrade cassette 2
Firmware
downloading,
upgrade cassette 3
Firmware
downloading,
upgrade cassette 4
Firmware
downloading,
upgrade ODS
Firmware
downloading,
upgrade NV51 interface board

Firmware downloading, downloading
18527
file
After
18528
firmware
downloading
completed, failed to get version

information or the same firmware
None
None
None
None
None
None
None
None
version as upgrade file version

18529
18530
18531
18532
18533
18534
18535
Firmware downloading, error format

of downloading files
Firmware downloading, error when
sending or receiving data
Firmware downloading, failed to send
data (0001)
Firmware downloading, CRC failed
(0031)
Firmware
downloading,
program
checking error (0032, 0035)

Firmware downloading, erasing sector
failed (0033)
Firmware downloading, programming
failed (0034)
Page 163 of 206
Status
Code
18536
18537
18538
18539
Firmware downloading, NV self-test
None
None
None
None
information Please contact with supplier
None
Firmware downloading, writing and

reading code failed
Firmware downloading, failed to open
download file
Firmware
downloading,
reading
download files failed

upgrade
downloading,
file
version
Code from
Manufacturer
failed
Firmware
18540

Action
Description
getting
failed
Firmware downloading, downloading
18541
firmware of this version is not Please contact with supplier
None
allowed
18542
Firmware
downloading,
undefined
error of NV
None
18550
Failed to write cassette
None
18560
No image available
None
None
None
None
18561
18562
18580
Failed
to
convert
denomination
information
Abnormal total number of serial
number in black list
Communication between driver and
NV failed
18581
Failed to save image data as file
None
18583
Failed to recognize image
None
18584
Failed to retrieve data
None
18585
Failed to access data
None
18586
None
18587
Failed to delete image
None
18588
Failed to load OCR library
None
18589
Failed to access SQL file
None
18590
Invalid parameter
None
None
18591
Baking up database, please try again

later.
Page 164 of 206
Status
Code

Action
Description
Code from
Manufacturer
18592
Device is busy
None
18593
Invalid command
None
18595
Unknown error
None
None
18596
Parameter
configuration
error
configuration file
of
18597
None
18598
Error when receiving data
None
Check
18599
if
power
off,
or
communication cable not connected
None
properly
1.53 22300-22399 (PAX R50 Contactless Card Reader)

Status
Code
Description

Action
Check command parameter format
Code from
Manufacturer
22321
Parameter error
22322
Command not supported
22323
Device unrecognizable
22324
No sufficient space
22325
22326
Undefined error code
22327
Hardware device error
22331
No card
None
22332
Multiple cards
None
22333
Invalid card
22334
Card not activated
None
22335
Card communication timeout
None
22393
Communication components error
22394
Error when sending data
and range
supplier.
supplier.
Re-start software or initialize device
after powering off
Adjust command order
supplier
supplier
Card status error, resend command

for searching and activate card
Please check communication cable

or hardware device if with fault
Page 165 of 206
None
None
None
None
None
None
None
None
None
None
Status
Code

Action
Description
22395
Command format error
22396
Data package error
22398
Verifying data package error
22399
Receiving timeout
supplier
supplier
Code from
Manufacturer
None
None
None
None
1.54 31000-31099 (Electronic Journal Recorder)

Status
Code

Action
Description
Replace CF card or delete earlier
Code from
Manufacturer
None
31021
CF card A near full
31022
CF card B near full
31040
Invalid command
Check interface parameters
None
31041
CF card A not exist
Install CF card
None
31042
CF card A damaged
Replace CF card
None
31044
CF card A full
31045
CF card B not exist
Install CF card
None
31046
CF card A damaged
Replace CF card
None
31048
CF card full
31049
SAM card not exist
Install SAM card
None
31050
SAM damaged
Replace SAM card
None
31051
USB flash disk not exist
31052
USB
flash
records
records

records

records
disk
capacity
sufficient
Insert USB flash disk, or replace

it and retry
not
None
None
None
None
Replace USB flash disk, or retry

after deleting file in USB flash
None
disk
31053
Failed to write CF card A
Replace CF card
None
31054
Failed to write CF card B
Replace CF card
None
Page 166 of 206
Status
Code
31055
31056

Action
Description
No record during selected dates,
Data files not exist

Executing
key
select other dates

task,
couldnt Hardware fault, please contact
restart
with supplier
31057
No authorization
31058
Failed to write file
31059
Failed to access SAM
31060
Failed write RTC
31061
31062
with supplier
Replace CF card
with supplier
with supplier
with supplier
with supplier
The files in CF card A and B not

31063
consistent,
and
couldnt
be
corrected

with supplier
Code from
Manufacturer
None
None
None
None
None
None
None
None
None
None
31064
Device memory not sufficient
31065
PIN verification failed
Please check PIN
None
31066
Device not initialized
Initialize recorder first
None
31067
Device is busy
31068
Error reading file
31069
31081
Error

with supplier
with supplier
configuration
data
of Reconfigure parameter or replace
configuration file
String
format
CF card
error
when Software fault, please contact
recording in format
31082
Data length over long
31083
Backing up hard disk data failed
31084
with supplier
with supplier
with supplier
Check hard disk space
Specify invalid data length when Software fault, please contact

getting record
with supplier
Page 167 of 206
None
None
None
None
None
None
None
Status
Code

Action
Description
Check
31085
the
Failed to update configuration file configuration
attribute
file,
and
Code from
Manufacturer
of
dont
None
select Read only

31086
Record
file
information
not Software fault, please contact
available
with supplier
31090
Re-adjust configuration
31097
Failed to send data
31098
Error with data received
31099
Electronic
journal
Communication failure, please

check data cable
Communication failure, please
check data cable
recorder Communication failure, please
check data cable
None
None
None
None
None
1.55 32000-32099 (EPSON TM-T88 or star printer)

Status
Code
Description
Code from
Manufacturer
32011
Paper low error
Replenish papers
None
32021
Invalid parameter
None
32022
Unsupported function
None
32071
Printer is off-line (because no

paper, cover is open, etc.)
If the cover is open, close it; if no paper,

reinstall the paper roll; if still have
None
32072
Printer cover is open
Close the cover
None
32073
Paper roll is used up
Re-install the paper roll
None
32074
Recoverable error
32075
Un-recoverable error
32076
Cutter cut paper wrong
32077
Mechanism fault
32097
Failed to transmit command
Check the cable or device
None
32098
None
32099
Operation of printer timeout
Communication or hardware fault, check

the cable or device
None
None
None
None
None
Page 168 of 206
1.56 32200-32299 (TTP2130 invoice printer)

Status
Code
Description
Code from
Manufacturer
32221
Other errors
None
32222
Paper low error
Replenish papers
None
32223
Print length error, number of bytes

is illegal
None
32224
Set parameter wrong
None
32225
Left-margin conflicts with the print

width.
None
32226
Failed to read bitmap
None
32227
Bitmap conflicts with the print

width
None
32228
Bar-code parameter set error
None
32251
PC allocate wrong memory
None
32252
Failed to present
Paper is jammed in the presenter path,

clear the jams and print again
None
32253
Failed to cut paper
Paper is jammed in the path, clear the

jams and print again
None
32254
Failed to find black mark
The hole of invoice is in wrong position

or the invoice is deformed, replace paper
or neaten the invoice to be printed
None
32255
Index error
None
32256
Check sum error
None
32257
Firmware error
None
32258
Retract timeout
Paper is jammed in the presenter path,

clear the jams and print again
None
32259
Stop running
None
32260
Unknown error
None
32261
Paper low error
Replenish papers
None
32262
Print head is lifted up
Press it down
None
32263
Print head overheat
Stop printing, or it happens again and

again, contact supplier
None
32264
Failed to present
Check if there are papers jammed in the

presenter path, if this happens again and
None
Page 169 of 206
Status
Code
Description
Code from
Manufacturer
None
32265
Path is jammed
Check if there are papers jammed in the

presenter path, if this happens again and
32296
None
32297

the cable or hardware
None
32298
Received data error

None
32299
Operation timeout

None
1.57 32300-32399 (Bar code printer)

Status
Code
Description
Code from
Manufacturer
32350
Data length is over the range
None
32351
Invalid command
None
32352
Error parameter
None
32353
Paper in Presenter slot
Take the printout away
None
32354
Print head is lifted up
The print head is open, close it
None
32355
Paper-low
Replenish label papers
None
32356
Cutter error
None
32357
Print head overheat
None
32358
Barcode data error
None
32359
Abnormal status
None
32390
None
32397

None
32398
Received data error

None
32399
Operation timeout

None
Page 170 of 206
1.58 34200-34399 (RS891 cheque scanner)

Status
Code

Action
Description
Code from
Manufacturer
34202
Cheque is rejected
Take the cheque
None
34203
Cheque is saved in cheque bin
Ignore
None
34205
Cheque is retracted
Ignore
None
34210
Unknown error
Contact with supplier
None
34211
Other error
34221
Cheque is not inserted
Insert the cheque again
34222
Scanning error
Cheque conditions is unqualified,

return the cheque to user
34223
Cheque is jammed in feeder transport
Return the cheque to user or remove it

manually
Cheque is jammed in entrance slot
The cause may be that user catch the

check or don't insert deeply, in which
case return the cheque to user and let
them try again
34225
Cheque dimension is unqualified
1. Check the configuration file for

the length setting of cheque;
2. The cheque dimension may be
unqualified, please return it to user
34226
Cheque is too thick
Return the cheque to user
34227
Cheque is jammed in transport
Initialize the equipment, if failed,

please use the maintenance software
from supplier to clear the transport
34228
Interior error
34229
Obverse scanner don't exist or is

unavailable
34230
Inverse scanner don't exist or is

unavailable
1502
34231
MICR character recognizer don't

exist or is unavailable
1503
34232
Obverse endorsement function is

unsupported or unavailable
1504
34233
Inverse endorsement function is

unsupported or unavailable
1505
34234
Stamp function is unsupported or

unavailable
1506
34224

the supplier
Page 171 of 206
None
1500
1501
Status
Code
Description

Action
34235
Orientation function is unsupported

or unavailable
1507
34236
Interior error
1600
34237
Interior error
34238
Interior error
34239
Interior error
C34240
Interior error
34241
Interior error
34242
Interior error
34243
Cheque scanner, equipment not

initialized
34244
Interior error
10000
34245
Interior error
10001
34246
Interior error
10002
34247
Interior error
34248
Interior error
34249
Interior error
34250
Interior error
30004
34251
Interior error
30005
34252
Interior error
30006
34253
Failed to find file
Check the file suffix and directory
30010
34254
MICR read error
1. Check the configuration file for

the MICR type setting of cheque;
2. Check the insert direction;
3. The cheque may be false or other
thing is inserted
None
34255
No cheque in escrow
None
34256
The image to convert is not in color
None
34257
Failed to read OCRB
None

supplier
Code from
Manufacturer
1601
1700
2000

supplier
Initialize the equipment

supplier
2001
1099
1100
1200
10003
30001
30002
34271
Cassette lid is opened or cassette is

unavailable
Check if the cassette is connected well
12
34272
Cassette is full
Empty the cassette
11
34273
Cover of scanning parts is opened
Close the cover completely
34274
Interior error
13
34275
Interior error

the supplier
34276
Temperature out of allowed range
Check the range of operation

temperature
19
34277
Interior error
Equipment fault, please contact with
20
Page 172 of 206
14
Status
Code

Action
Description
Code from
Manufacturer
the supplier
34278
Interior error
None
34279
Interior error
None
34280
Interior error
None
34281
Interior error
None
34282
Interior error
None
34283
Interior error
35
34284
Interior error
38
34285
Interior error
40
34286
Interior error
None
34287
Failed to find 'setupapi.dll' in

directory 'system32'
Copy 'setupapi.dll' to the directory

'system32'
None
34288
Equipment do not exist
Check if the equipment is powered on

and USB cable is connected well
None
34289
Equipment is being used by other

process
Stop other processes manually
None
34290
Unknown state

the supplier
None
34291
No required functions in
'setupapi.dll'
Copy 'setupapi.dll' to the directory

'system32'
None
34292
Interior error
34293
Interior error
34294
Firmware error
34295
Interior error
None
None

the supplier
None
None
1.59 34400-34499 (3M Passport Scanning Module)

Status
Code
Description

Action
Code from
Manufacturer
34411
Device not initialized
Initialize
None
34412
Initialization failed
Initialize
None
34413
Device in suspending
None
34414
Device in use
Exit from program occupied
None
34415
Cant find device
34416
File accessing error
None
34417
Failed to read device serial number
None
34418
Failed to load dependable driver
None
34419
Error parameters sent to device
None
Please
check
if
power
off,
Page 173 of 206
or
None
Status
Code

Action
Description
Code from
Manufacturer
34420
Waiting passbook inserting timeout
Please insert passbook
None
34430
Cant find camera
None
34431
Camera is occupied
None
34432
Camera hardware error
None
34433
Camera setting error
None
34434
Cant find RF device
None
34435
Failed to read RF data
None
34450
Decoding failed
None
34460
No passbook in position
Please insert passbook into position
None
34470
Internal error
None
None
None
34490
Invalid parameter from upper layer to

driver
34491
34492
Device not connected
Please
check
if
power
off,
or
None
1.60 35000-35099 (7*2-way switching output module)

Status Code

Action
Description
Code from
Manufacturer
35011
Received data error
None
35021
Error parameter
None
35022
Illegal command
None
35023
Device is abnormal
None
35079
Unknown error
None
35091
None
35094
Receive NAK and the sent data error

check the cable or hardware
None
35095
Received data error

None
35096
Failed to send ENQ

None
35097

None
35098
Waiting ACK timeout

None
Page 174 of 206
Status Code
35099

Action
Description

Code from
Manufacturer
None
1.61 40000-40099 (EPP keypad)

Status
Code

Action
Description
Replace the battery
Code from
Manufacturer
40021
Battery voltage is low
40022
Next startup to enter anti-Kuhn

attack mode, that is, only after
powered for 20 minutes can the
system start up
40023
EPP is gonna to enter anti-Kuhn

attack mode
40024
Firmware version should be

consistent with the firmware to be
downloaded
Ignore
none
40045
Command don't exist
Check if the command is correct
None
40046
Error parameters
Check if the parameter is legal
None
40048
Command sequence error, which

means device is unable to perform
this function in current state
Check if the flow is logical
None
40050
Key don't exist
None
40051
Key was not installed
None
40052
Key was not backed up
None
40053
Illegal key length
40054
Illegal key attribute
40055
Key don't support this function
None
40060
Illegal initial value
None
40061
Failed to input PIN
None
40062
The number of times PIN has been

inputted overrun
Too frequent to call the interface

iGetPinBlock
None
40063
MAC verification failed
Please use a correct key to acquire the

MAC
None
40064
PWD was not inputted
None
40065
PWD value or length inputted is

illegal
User input error, ignore or input again
None
Apply power to the EPP for at least

four hours. It is recommended to
power for 20 hours or more
continuously to reset system and clear
counter
None
None
None
None
Page 175 of 206
None
Status
Code
Description

Action
Code from
Manufacturer
40066
PWD verification failed
None
40067
KeyPart value or length inputted is

illegal
None
40068
The value of PWD or KeyPart

inputted differs in two times
None
40069
Signature data verification error
Check signature data validity
None
40081
NAK is received
Check the format of packet
None
40082
None
Check if the firmware version and
DLL version match
40083
Illegal packet is received
None
40085
Undefined error
40086
Switching to ULM mode error
1.Redownload using mode 1;

2. Return to factory for repair if failed
to restore download
None
40087
Download directory is blank
Reset the download directory
None
40088
Download directory doesn't exist
Check if the directory is valid
None
None
Check if boot program (loader.des) and
40089
No file in the download directory
firmware program (YT2.480.027

Vx.xx.des) are placed in download
None
directory
'loader' don't exist or file length is

zero
Copy 'Loader.des' file to download

directory
None
40091
Failed to download 'loader'

to restore download
None
40092
Firmware file doesn't exist or file

length is zero
Copy file YT2.480.027 Vx.xx.des to

download directory
None
40093
Failed to download firmware file

to restore download
None
40094
Check for the consistency of drawing

Type of firmware to be downloaded
number, firmware type, and correctness
is not same as the one in the module
of configuration file
None
40090
Page 176 of 206
Status
Code

Action
Description
Code from
Manufacturer
1. Change firmware download

configuration information and
40095
Version of firmware upgraded is not re-download.

same as the one in the upgraded file 2. Re-download using mode 1.
3. Return to factory for repair after
restoring downloading failed
None
40097
Sticky key
Check if a key is pressed
None
40098
Sending data error
Check the serial port and serial hub
None
Waiting ACK timeout
Check the communication cable or

hardware and try again after
trouble-shooting
None
40999
1.62 40100-40199 (Palm Vein Verification Module)

Status
Code

Action
Description
Code from
Manufacturer
Palm vein enrollment canceled,

40121
returned by the fourth parameter of Cancel enrolment
None
call back function vProcFun2

Comparing palm vein cancelled,
40122
returned by the fourth parameter of Cancel comparing
None

Capturing palm vein cancelled,
40123
returned by the fourth parameter of Cancel capturing
None

Verifying
40141
palm
vein
cancelled,
returned by the fourth parameter of Data not matched
None

40142
40143
Parameter error

supplier
Palm vein authentication library Software fault, please contact with

components error
40144
40145
Failed to build thread
40146
Operation not supported
supplier
supplier
supplier
supplier
Page 177 of 206
None
None
None
None
None
Status
Code

Action
Description
Modules
range
40147
Exceptional temperature
is
working
between
Code from
Manufacturer
environment
0~60 ;
if
environment temperature is within
None
this range, the problem may be

caused by hardware.
40148
Communication cable exceptional
None
40149
Not found sensor
None
40150
Incorrect data
40151
Sensor error
40152
40190

supplier
supplier
Multi-task error (other tasks in Software fault, please contact with

progress)
supplier
Communication configuration file Check communication configuration

error
file or communication cable
40191
Failed to load dynamic link library
40199

supplier
Page 178 of 206
None
None
None
None
None
None
1.63 41000-41099 (Note stacker)

Status
Code
Description

Action
41021
Notes are retracted during initialization,

warning code
Notes are retracted, which is

recorded by the application layer
None
41022
Note in note stacker, warning code
Retract the notes if it's in

non-dispensing state
None
41031
Reject vault is full or don't exist
Empty the reject box, or install the

reject vault
None
41032
Failed to open shutter
41033
Failed to close shutter
41034
Note stacker fault
41035
Note is left in note stacker when is

retracted
The note is jammed in the note

stacker, remove it manually
None
41036
Note is jammed in transport
Remove the jammed note

manually
None
41037
Shutter is abnormal

with the supplier
None
41038
Motor is blocked
The shutter is jammed, clear it

manually
None
41039
Failed to reset note stacker when notes

are retracted
None
41040
Failed to retract notes during retract
None
41041
Position of note stacker error ( the

shutter can not be opened when notes
are retracted)
41042
Position of note stacker error (note can't

be retracted when the shutter is opened)
41043
DLL used by equipment is inconsistent

the supplier
None
41044
Failed to open the shutter for the

solenoid failed to be opened

with the supplier
None
41051
No ACK answer, communication failed
None
41052
ACK answer error
None
41053
Packet format error
41054
Illegal command
41055
None
41056
Failed to initialize COM components
None
41057
Other unknown error
41099
Shutter fault, please contact with

the supplier
Shutter fault, please contact with

the supplier
Code from
Manufacturer
None
None
None
None
None

the supplier

or hardware is ok
Page 179 of 206
None
None
None
None
1.64 41000-41099 (Ticket stacker shutter)

Status
Code
Description
Code from
Manufacturer
41021
Ticket is retracted while

initializing
There are tickets retracted in stacker,

which is recorded by upper layer
None
41022
Magnetic ticket in stacker,

warning code
If it is not in presenting state, retract them
None
41031
Reject box is full
clear reject box
None
41032
Shutter fault, failed to open

shutter
41033
Shutter fault, failed to close

shutter
41034
Ticket pocket fault
41035
Tickets haven't been retracted

completely in pocket
Ticket is jammed in stacker, clear it

manually
None
41036
Ticket is jammed in lower channel
Retract the ticket jammed in channel,

clear it manually
None
41037
Shutter is abnormal
None
41038
Motor is blocked
Shutter is jammed, clear it manually
None
41039
Failed to reset stacker during

retract
None
41040
Failed to retract
None
41041
Stacker is in wrong position,

unable to open door in retract
status, open or initialization error
41042
Shutter is in wrong position,

retract or initialization error
41043
Dynamic library used by device

don't match
None
41044
Solenoid failed to act, then failed

to open shutter
None
41045
Ticket s in upper channel
Jam in feeding channel, clear it manually
None
41051
No ACK, communication failed

hardware is ok, if not contact supplier
None
41052
ACK answer error
Resend command, if failed, contact

supplier
None
41053
Wrong packet format
Resend command, if failed, check if the

cable or hardware is ok, if not contact
supplier
None
41054
Illegal command
Resend command, if failed, contact

supplier
None
None
None
None
None
None
Page 180 of 206
Status
Code
Description
Code from
Manufacturer
41055
Check configuration file, if failed, contact

supplier
None
41056
Failed to initialize COM

components
Check if the serial port is occupied by

other resource, if still have problem,
contact supplier
None
41057
Unknown error
None
41060
No reject box
Fit the reject box
None
41099
Operation timeout

hardware is ok, if not contact supplier
None
1.65 41100-41199 (Withdrawal shutter)

Status
Code
Description
Code from
Manufacturer
41100
Normal code
41101
Shutter is closed, normal code
41102
Shutter is opened, normal code
41120
Invalid command is received,

warning code

supplier
None
41140
Shutter sensor is bad

supplier
None
41141
Failed to open shutter, shutter is

closed
When opening shutter, motor or shutter is

blocked, clear the foreign object manually
None
41142
Failed to open shutter, shutter is

half-opened and blocked
When opening shutter, the shutter is

jammed, clear the foreign object manually
None
41143
Failed to close shutter, motor is

blocked, shutter is opened
When closing shutter, the motor is

blocked, clear the foreign object manually
None
41144
Failed to close shutter, shutter is

half-opened and blocked
When closing shutter, the shutter is

jammed, clear the foreign object manually
None
41145
Failed to close shutter, shutter is

blocked by foreign object
(full-opened)
When closing shutter, the shutter is

jammed or blocked by people, clear the
foreign object manually
None
41146
COM components error

supplier
None
41147
Invalid data is returned
41148
Shutter is abnormal
None
supplier
Page 181 of 206
None
Status
Code
41199
Description

hardware is ok
Code from
Manufacturer
None
1.66 41200-41299 (TIM002 card ticket issue module)

Status
Code

Action
Description
Code from
Manufacturer
41201
Invalid command
Re-send command
None
41202
Invalid parameter
Input correct parameter, re-send

command
None
41203
Failed to find card ticket
Check the card ticket
None
41204
Failed to read card ticket
None
41205
Failed to write card ticket
None
41206
Failed to read the RFID tag of ticket

box
None
41207
Failed to write the RFID tag of

ticket box
None
41208
Failed to read device type number
None
41209
Failed to write device type number
None
41210
Failed to get Log pointer
41211
Failed to read Log
None
41212
Failed to write Log
None
41220
Card don't exist at reading area
Check the reading area
None
41221
Card exit slot is jammed by card
Clear the presenting channel
None
41222
Invalid card ticket at exit slot
None
41223
Get no card from A ticket box
41224
Get no card from B ticket box
41225
Card from A ticket box is unhooked
41226
Card from B ticket box is unhooked
41227
Presenting channel is blocked
None
41228
Scratch channel is blocked
Clear the scratch channel
None
41230
A ticket box is empty
Replace the ticket box
None
41231
B ticket box is empty
Replace the ticket box
None
41232
Both A and B ticket box is empty
Lift the ticket box
None
41233
A ticket box handle isn't lifted
Lift the handle
None
41234
B ticket box handle isn't lifted
Lift the handle
None
41235
Both A and B ticket box handle isn't

Lift the handle
lifted
None
Please contact supplier
None
None
Re-send command
None
None
None
Page 182 of 206
Status
Code

Action
Description
Code from
Manufacturer
41236
A ticket box cover is not opened
Open the cover
None
41237
B ticket box cover is not opened
Open the cover
None
41238
Both A and B ticket box cover is

not opened
Open the cover
None
41239
A ticket box don't exist
Please insert the box
None
41240
B ticket box don't exist
None
41241
Both A and B ticket box don't exist
None
41242
Reject box is full
Please clear the box
None
41243
Reject box don't exist
None
41250
Scratch channel sensor fault
None
41256
CCAS fault
None
41257
CCBS fault
None
41258
RPS fault
41259
ECS fault
None
41260
RCS fault
None
41261
RES fault
None
41265
Cam A is blocked
Clear the cam manually
None
41266
Cam B is blocked
Clear the cam manually
None
41267
Scratch motor fault
None
41268
Main motor fault
None
41269
Reject diverter fault
None
41270
B ticket box is unavailable
Please replace the box
None
41271
A ticket box is unavailable
None
41272
Both A and B ticket box is

unavailable
None
41290
Other error
None
41291
Serial port setting error
None
41292
Communication error
Software fault, please contact supplier
None
41293
None
41294
Unpack error
None
41295
Machine is protected
None
Timeout error
Please check the device or

communication cable, try again after
trouble-shooting
None
41299
Page 183 of 206
None
1.67 41400-41499 (TIM004 Ticket and Card Vending Module)

Status
Code

Action
Description
Code from
Manufacturer
None
41421
No card in card reading position
41441
Invalid command
41442
Invalid parameter
41443
Electronic ID1 fault
41444
41445
None
41446
Failed to read card box ID
None
41447
Failed to write card box ID
None
41448
Failed to read device model
Communication or hardware fault; check
41449
Failed to write device model
communication cable or hardware device
None
41450
Failed to read log
if normal
None
41451
Failed to write log
None
41452
EEPROM fault
None
41453
Card blocked at exit slot
41454
Card blocked at reading position
41455
Rubbing card failed in card box A
41456
Rubbing card failed in card box B
41457
Card blocked in transport
41458
Out-slot of card box A blocked
41459
Out-slot of card box B blocked
None
41460
Handle of card box A not elevated
None
41461
Handle of card box B not elevated
41462
Ignore
Software
fault,
please
contact
with
supplier
None
None
Check interface parameter
None
Hardware
fault,
please contact
with
supplier
None
None
None
Clear the transport
None
None
Retry
None
None
Clear the transport
Shut down and maintain
Handles of both card boxes not
None
None
None
elevated
None
41463
Lid of card box A not opened
41464
Lid of card box B not opened
41465
Both lids of card boxes not opened
None
41466
Card box A empty
None
41467
Card box B empty
41468
Both card boxes empty
None
None
None
Page 184 of 206
Status
Code
41469
Card box A not exist
41470
Card box B not exist
41471
Both card boxes not exist
41472

Action
Description
Code from
Manufacturer
None
None
None
Retract box full/card blocked in retract

position
Clear the transport
None
None
41473
Retract box not exist
41474
Reading flash ID error
Hardware
41475
Erasing flash chip error
supplier
None
41476
No log of this date
Ignore
None
41477
No card in induction zone
Ignore
None
41478
Transport sensor fault
41479
Main motor rotation blocked
41480
Diverter fault
None
41481
Card box A near empty
None
41482
Card box B near empty
41483
Both card boxes near empty
41484
Device is busy
41485
41486
41487
fault,
please contact
with
None
None
None
None
Normal, ignore
None
None
Retry
Failed to detect RFID card of ticket

box
None
Check RFID card
None
Failed to validate ticket box RFID

Reading and writing ticket box RFID
error
41488
Reading and writing ticket box error
41490
Unknown error
Check input parameter
None
Retry
None
Software
fault,
please
contact
with
supplier
None
None
Check hardware, cable and configuration
41493
41494
Receive NAK, error with data sent
41495
Software
41496
Error with sending ENQ
supplier
41497
Error with sending command
file
Software fault, please try again later; if
still exist, contact with supplier
fault,
please
contact
with
None
None
None
None
None
Page 185 of 206
Status
Code
41498

Action
Description
Code from
Manufacturer
None
Waiting ACK timeout

Communication or hardware fault; check
41499
communication cable or hardware device
None
if normal
1.68 41600-41699 (Deposit roller)

Status
Code

Action
Description
Code from
Manufacturer
41621
Foreign object in slot (bag is not

placed well)
41651
Execute command successfully, bag

is at the bottom of roller
41652
Execute command successfully, bag

is in roller
Stop to maintain, safe may be full
None
41653
Sending order error
None
41654
Motor is blocked, deposit bag is at

the bottom of roller
Motor or mechanical fault, please

replace the motor or perform
trouble-shooting on mechanism
None
41655
Motor is blocked, deposit bag is in

the roller

None
41656
Motor is blocked, deposit bag is

dropped down

None
41657
Motor is blocked, no deposit bag is

dropped down

None
41658
Motor is blocked

None
41659
Lock fault, deposit bag is at the

bottom of roller
Mechanical fault, please perform

trouble-shooting
None
41660
Lock fault, deposit bag is in the

roller

trouble-shooting
None
41661
Lock fault, deposit bag is dropped

down

trouble-shooting
None
41662
Lock fault, no deposit bag is

dropped down

trouble-shooting
None
41663
Lock fault

trouble-shooting
None
Please adjust the bag and try again
None
None
Page 186 of 206
Status
Code
Description

Action
Code from
Manufacturer
41664
Obstruction at slot
Sensor fault, please replace it
None
41665
Sensor fault
Sensor fault, please replace it
None
41690
None
41695
Unsupported command
None
41696
Invalid parameter
None
41697
None
41698
Data received error
41699

please check if the communication
cable and device is ok
None
None
1.69 41700-41799 (Envelope deposit transport)

Status
Code
Description

Action
Code from
Manufacturer
41751
Cassette is full
Cassette is full, handle the envelope in

the cassette
None
41790
Software error, contact with the supplier
None
41795
Unsupported command
None
41796
Invalid parameter
None

please check if the communication cable
or hardware is ok
None
Received data error

or hardware is ok
None

or hardware is ok
None
41797
41798
41799
1.70 44100-44199 (DVR control assembly)

Status
Code
Description

Action
Code from
Manufacturer
44159
Sensor is abnormal
Ask for maintenance, don't need to stop
None
44188
DVR service has been started
Close the started DVR service program,

and try again
None
44189
DVR service hasn't been started
Open the DVR service program, and try

again
None
44192
Executing command error, this

command is being executed
None
Page 187 of 206
Status
Code
Description

Action
Code from
Manufacturer
44193
Resolving packet format error
None
44194
Creating packet error
None
44195
Executing command error, illegal

data
None
44196
Executing command error,

None
44197
Video is lost
Report the event and check the video

cable
None
44198
Executing command error, data

overlength
None
44199
Executing command error,

unknown cause
None
1.71 44100-44199 (Dahuatech/Hikvision DVR)

Status
Code

Action
Description
Code from
Manufacturer
44122
DVR is disconnected
Connection is abnormal or
configuration file error
None
44124
Parameter error
None
44126
Received data error
Re-send the command
None
44140
Video lost
Report the event and wait to be

disposed
None
44141
External sensor alarm
Report the event and wait to be

disposed
None
44142
44143
DVR start-up failure
DVR re-boot automatically or

frequently system halt
1.
2.
3.
Check if power cable fault

Check if power switch fault
Contact the providers if you
cannot solve the faults
None
1.
2.
Check if the voltage is normal

Check incorrect program is
updated or software is damaged
Main board fault
None
Check if hard disk can be

detected in its camera info
Check if hard disk cable is loose
Check if hard disk line-drop is set
correctly
None
3.
4.
1.
44144
Failed to find hard disk
2.
3.
4.
Page 188 of 206
Status
Code

Action
Description
1.
44145
Failed to connect network
44146
No video output
44147
No video input
44148
Stripes in video
Check if the cable is in well

contact
Check if network setup is correct
Check if the interface of main
board is damaged
None
1.
2.
Check the output cable

Check if the output interface is
damaged
None
1.
2.
Check if the input cable is loose

Check if the front camera fault
None
Check if the cable is in well contact
None
2.
3.
1.
44149
Poor brightness and color
Check if the brightness setup is

correct
Check if camera installation and
adjustment is correct
None
Check if hard disk fault

Check if front camera reading
error
None
1.
2.
3.
Check if low image quality setup

Check if hard disk fault
None
1.
Check if the battery is in well

contact
Check if battery voltage is low
None
Check if parameter setup is correct
None
2.
1.
2.
44150
Failed to recall the video

3.
44151
44152
Unclear display in local query
Incorrect date time

2.
44153
Failed to display passage name
1.
44154
Failed to check the video

dynamically
2.
3.
4.
1.
2.
44155
Code from
Manufacturer
Failed to withdraw the alarm

3.
Check if timing video is shut

down
Check if video detecting time is
set correctly
Check if low sensibility
Check if dynamic checking area
is set correctly
None
Check if alarm setup is correct

Check if the input cable is in
correctly connection
Check if the output cable is in
None
Page 189 of 206
Status
Code

Action
Description
1.
2.
44156
Failed to call the alarm

3.
1.
2.
44157
Saving time is not enough
3.
1.
2.
44158
Incomplete video record

3.
Code from
Manufacturer
Check if alarm setup is correct

Check if the input cable is in
Check if the output cable is in
None
Check if hard disk is damaged

Check if continuously video
cover is chosen in hard disk
Check if video saving time which
is set by bit stream and disk
capacity is consistent with the
actual one
None
Check if hard disk is damaged

Check if continuously video
cover is chosen in hard disk
None
44159
High-security password error in

local menu
None
44160
No display
Hardware fault, please contact the

providers
None
44161
No card number is added
Software fault, please contact the

providers
None
44162
"POWER" indicator is on, but the

fan is off
44163
"POWER" indicator is on as well as

all indicators of the facia, but the fan Check if the ATX is not plug-in
is off
1.
2.
1.
2.
44164
RS-232 serial port is not shown on

font page
3.
4.
Check if the facia cable fault

Check if the fan fault
Check if baud rate configuration

is correct
Check if RS-232 serial port cable
is damaged
Check if PC serial port is
damaged
Check if main board RS-232
serial port is damaged
Page 190 of 206
None
None
None
Status
Code

Action
Description
1.
44165
PTZ of RS-458 interface is out of

control
2.
3.
Code from
Manufacturer
Check if RS-458 serial port cable

is correctly connected
Check if PTZ decoder is in
correct type
Check RS-458 interface of main
board is damaged
None
44170
Waiting SYN timeout
Re-send the command
None
44171
Failed to close asynchronous data

receiving
Re-send the command
None
44172
Failed to open asynchronous data

receiving
Resend the command
None
44173
Other errors
Resend the command
None
44190
None
44191
Serial port setting error
Check if the serial port has been

occupied
None
44192
Failed to send data
Check if the serial port has been

occupied
None
44193
Unpacking data error
Re-send the command
None
44194
Failed to initialize serial port
None
44199

None
4.71 44200-44299 (USB Camera)

Status
Code
44221
44222

Action
Description
Camera
is
in
running
(launch Software fault, please contact with
camera when it is running)
Code from
Manufacturer
None
supplier
Camera already stops working (stop Software fault, please contact with
it when it is in stop status)
None
supplier
44241
Parameter error
44242
File format not supported
44243
Device not supported
44244
Failed to create COM instance
44245
Failed to inquire COM interface
None
supplier
None
supplier
None
supplier
None
supplier
Software fault, please contact with None
supplier
Page 191 of 206
Status
Code
Description
44246
Failed to add filter
44247
Set media type failed
44248
Set display window failed
44249
Failed to launch vedio playing
44250
44251
44252

Action
Code from
Manufacturer

supplier
supplier
supplier
supplier
Camera already closed (need to Software fault, please contact with None
open first)
supplier
Camera already stopped (need to Software fault, please contact with None
launch first)
Failed to create file
supplier
supplier
4.72 45000-45099 (Token issue module)

Status
Code
45021
45022
45023
45024
45025
45026
Description
Invalid input parameter
Read/write region is empty
CacheA is empty
CacheB is empty
TOKEN in CacheA
TOKEN in CacheB
Probable Cause or
Recommended Action
Code from
Manufacturer
Function argument exceed available value
None

supplier
None
TOKEN should have existed in

token-reading area, but it don't
None
Initialize TOKEN
None
TOKEN should have existed in CacheA,

but it don't
None
Initialize TOKEN
None
TOKEN should have existed in CacheB,

but it don't
None
Initialize TOKEN
None
TOKEN should not have existed in

CacheA, but it do
None
Initialize TOKEN
None
TOKEN should not have existed in

CacheB, but it do
None
Initialize TOKEN
None
Page 192 of 206
Status
Code
Probable Cause or
Recommended Action
Description
45027
TOKENA
region
in
read/write
45028
TOKENB
region
in
read/write
45029
45030
45031
45032
45033
45034
45035
45036
45037
45040
45041
iButton of token-replenish
boxA can't be detected
iButton of token-replenish
boxB can't be detected
iButton of token-reject box
can't be detected
Writing to iButton of
token-replenish boxA error
Writing to iButton of
token-replenish boxB error
Writing to iButton
token-reject box error
of
Reading
iButton
of
token-replenish boxA error
Reading
iButton
of
token-replenish boxB error
Reading
iButton
token-reject box error
Electromagnet
fault
Electromagnet
fault
in
in
of
TOKENA should not have existed in

read/write region, but it do; Initialize
TOKEN
None
TOKENB should not have existed in

read/write region, but it do
None
Initialize TOKEN
None
Token-replenish boxA is disconnected or

in poor contact
None
Check the line
None
Token-replenish boxB is disconnected or

in poor contact
None
Check the line
None
token-reject box is disconnected or in poor

contact
None
Check the line
None

in poor contact/ iButton is abnormal
None
Check the line/ replace iButton
None
token-replenish boxB is disconnected or in

poor contact/ iButton is abnormal
None
None
token-reject box is disconnected or in poor

contact/ iButton is abnormal
None
None

None
None
Token-replenish boxB is disconnected or

None
None
Token-reject box is disconnected or in

poor contact/ iButton is abnormal
None
None
Electromagnet in CacheA fault

U-type sensor in CacheA which detects
CacheA
electromagnet fault
CacheB
Code from
Manufacturer
None
Stop the module to check the

electromagnet and the U-type Sensor
None
Electromagnet in CacheB fault

U-type Sensor in CacheB which detects
electromagnet fault
None
Page 193 of 206
Status
Code
45042
45043
45044
45045
45046
45047
45048
45049
45050
Probable Cause or
Recommended Action
Description
Electromagnet in read/write
region fault
Electromagnet
presenter fault
Electromagnet
entrance fault
Electromagnet
entrance fault
at
at
at
token
reject
retract
Token is jammed in the

channel of CacheA

channel of CacheB

channel in read/write region
Token is jammed in presenter

channel
Token is jammed in reject
Code from
Manufacturer

electromagnet or the U-type Sensor
None
Electromagnet in read/write region fault

U-type Sensor in read/write region which
detects electromagnet fault
None

None
Electromagnet at token presenter fault

U-type Sensor at ticket presenter which
None

None
Electromagnet at reject entrance fault

U-type Sensor at reject entrance which
None

None
Electromagnet at retract entrance fault

U-type Sensor at retract entrance which
None

None
Token is jammed in the channel of CacheA

Sensor for channel of CacheA fault
None
Stop the module to clear the jammed token

or replace the channel sensor
None
Token is jammed in the channel of CacheB

Sensor for channel of CacheB fault
None

None
Token is jammed in the channel in

read/write region
Sensor for channel in read/write region
fault
None

None
Token is jammed in presenter channel

Presenter channel sensor fault
None

None
Token is jammed in reject channel
None
Page 194 of 206
Status
Code
Probable Cause or
Recommended Action
Description
Code from
Manufacturer
Reject channel sensor fault

channel
45051
45052
45053
45054
45055
45056
45057
Token is jammed in retract

channel
Token
is
HOPPER_A
Token
is
HOPPER_B
jammed
jammed
in
in
HOPPER_A failed to present

token
HOPPER_B failed to present

token
TOKEN
closed
channel
is
not
Module is not in position
45058
Count don't match when

clearing HOPPER-A
45059
Count don't match when

None
Token is jammed in retract channel

Retract channel sensor fault
None

None
HOPPER_A count sensor fault

Token is jammed in HOPPER_A
None
Stop the module and check the count

sensor at the exit of HOPPERA/ Turn back
the HOPPERA motor, and clear out the
token jammed in HOPPER
None
HOPPER_B count sensor fault

Token is jammed in HOPPER_B
None
Stop the module and check the count

sensor at the exit of HOPPERB/ Turn back
the HOPPERA motor, and clear out the
ticket jammed in HOPPER
None
There is TOKEN, but it can't be presented

There is no TOKEN actually but the count
is not zero
None
Stop the module to check HOPPERA and

set the actual number of TOKEN
None
There is TOKEN, but it can't be presented

There is no TOKEN actually but the count
is not zero
None
Stop the module to check HOPPERB and

set the actual number of TOKEN
None
TKOEN channel is not closed

Microswitch fault
None
Close the cover of TOKEN channel/

replace the microswitch
None
Module is not in position

Module exist sensor fault
None
Push the module in position/ replace the

exist sensor
None
The count of HOPPERA is not correct
None
Replace the count sensor at the exit of

HOPPERA
None
The count of HOPPERB is not correct
None
Page 195 of 206
Status
Code
Description
clearing HOPPER-B
45060
45061
45062
HOPPER_A is empty
HOPPER_B is empty
Back door is not locked
Probable Cause or
Recommended Action
Code from
Manufacturer
Replace the count sensor at the exit of

HOPPERB
None
HOPPER_A is empty
There is TOKEN in HOPPER_A, but the
count is zero
None
The count at the exit of HOPPER is not

correct, set wrong number of tokens
None
HOPPER_B is empty
There is TOKEN in HOPPER_B, but the
count is zero
None
The count at the exit of HOPPER is not

correct, set wrong number of tokens
None
Back door is not locked

Back door sensor fault
None
Lock the back door, replace the back door

sensor
None
45063
Escrow failed to find the left

side
Escrow left sensor is bad or disconnected,

check the escrow and the left sensor
None
45064
Escrow failed to find the

right side
Escrow right sensor is bad or

disconnected, check the escrow and the
right sensor
None
Escrow is disconnected
Escrow left or right sensor is bad or

disconnected, check the escrow and the
left/right sensor
None
45066
Token is jammed in escrow
When presenting tokens, there are tokens

(or foreign object) jammed in escrow, or
the motor is bad, please check the escrow
and motor
None
45067
Voltage is low
Hardware fault, please replace the control

board
None
45080
Unknown error
Change firmware or contact with the

supplier
None
45081
Escrow is not in right

position while presenting
tokens
Token jam or left/right sensor fault
None
45092
Failed to send data
Communication cable is disconnected,

please check the line
None
45093

None
45094
No ACK answer
Check serial configuration file
None
45095
ACK answer error
Communication cable is disconnected or
None
45065
Page 196 of 206
Status
Code
Probable Cause or
Recommended Action
Description
Code from
Manufacturer
interfered, please check the line or contact

with the supplier
45096
Packet format is wrong
Communication cable is disconnected or

interfered, please check the line or contact
with the supplier
45097
Serial configuration file error, please check

the serial configuration file
None
45098
Failed to initialize COM

components
Check if the serial port is occupied
None
45099

None
None
4.73 45100-45199 (VED display)

Status
Code
Description
Probable Cause or
Recommended Action
45111
Failed to execute the command, or

unsupported command
Software fault, please contact the

providers
45112
Failed to open the file
45113
BMP image error
45114
Not BMP image, which cannot be

processed in the display
45115
Unsupported BMP image, which

can just be processed by
grayscaler
45116
Over-large BMP image, which

cannot be processed in the display
45181
Check the file
45182
Failed to send the command
Check if serial port setup is correct
Timeout failure
Check if serial port cable is in well

contact, and if serial port configuration
is correct
45199
Page 197 of 206
Code from
Manufacturer
4.74 45300-45399 (Magnetic ticket processing module)

Status
Code
Description
Probable Cause or
Recommended Action
45301
No bin for invalid ticket
Add invalid ticket bin
None
45302
Invalid ticket bin full
Replace invalid ticket bin
None
45303
No retract bin
Add retract bin
None
45304
Retract bin full
Replace retract bin
None
45305
Retract invalid ticket
None
None
45306
Forget retract
None
None
45321
Failed to initialize
None
45322
Failed to load paper
None
45323
Failed to feed paper
Check if the paper jammed in

entrance slot, if failed contact with
the supplier
45324
GPCS hasnt detected ticket paper

when feeding
Check if the ticket roll installed is

used up
None
45325
Failed to write IIC ROM
None
45326
Failed to red IIC ROM
None
45327
No ticket in ticket roll 1
Load ticket roll
None
45328
No ticket in ticket roll 2
Load ticket roll
None
45329
No paper in both ticket roll
Load ticket roll
None
45330
Failed to retract
Check the retract rotary solenoid, if

failed please contact with the
supplier
None
45331
Failed to return ticket because of

ticket jam
Check if it is jammed, if failed please

None
45332
Failed to load ticket into transport

1
45333
Failed to load ticket into transport

2
45334
Paper in another transport is in

public transport
Use the return ticket command to

return the paper
None
45335
Data received by module is wrong
Check if communication cable or

hardware is normal, if failed please
None
45390
Unknown error
The error is not defined
None
45391
CRC check failed
None
45393
45394
NAK is received, the data sent is

wrong

hardware is normal, if failed please
45395
Data received is wrong
None
45396
Sending ENQ error
None
45397
Sending command error
None
Take out the ticket and check if it is

bent, if failed please contact with the
supplier
Page 198 of 206
Code from
Manufacturer
None
None
None
None
None
Status
Code
Probable Cause or
Recommended Action
Description
Code from
Manufacturer
45398
Waiting ACK timeout
None
45399
Operation timeout
None
4.75 45400-45499 (Swecoin magnetic ticket printer)

Status
Code
Probable Cause or
Recommended Action
Description
Code from
Manufacturer
45431
No paper in transport entrance

when selecting the transport
Re-install the paper roll
45432
Paper jam when selecting the

transport
Clear the jammed paper
45433
Other error

supplier
45434
The cutter cant cut paper

completely when it is reposited
45435
Cutter hasnt been reposited
45436
Cutter cant cut
45437
Jam when printing or paper in print

position
45438
Failed to write the second or middle

track
45439
Failed to write the first or third

track
45440
Failed to read magnetic
45441
Presenting timeout when feeding

paper
45442
Paper is retracted when feeding
45443
Paper is blocked when feeding
45444
Paper is jammed when feeding
45445
Paper in transport when power-on
45446
Paper low when printing
Re-install new paper roll
45447
Serious hardware error

the supplier
45448
No paper in upper transport
45449
No paper in lower transport
45450
Feeding error in both upper and

lower transport
Clear the paper jammed in transport
45460
Unknown error

supplier
45461
Lower transport is jammed
45462
Failed to write magnetic
Try to power off the printer and then
Try to power off the printer and then

power-on
4
5
6
Clear the jammed paper
7
8

the supplier
Re-install new paper roll
Page 199 of 206
C
D
Status
Code
Probable Cause or
Recommended Action
Description
Code from
Manufacturer
power-on
45463
Failed to select track
45464
Paper in cutting position
45465
Jam when printing
45466
Barcode parameter error

supplier
45492
Paper in forward transport
45493
Print head is damaged

the supplier
45494
Invalid parameter
45495
Illegal command
45496
45497
45498

supplier
None
Printer operation timeout

please check the communication cable
or hardware
None
45499

supplier
Please check the communication cable
or hardware
None
4.76 45400-45499 (WBE magnetic ticket printer)

Status
Code
Description
Probable Cause or
Recommended Action
Code from
Manufacturer
45467
Printer is in alarm state
Printer fault
None
45468
Jam error
Paper is jammed in printer, please clear it
None
45469
Ticket roll hasnt been inserted
Ticket roll hasnt been installed correctly

or the transport is blocked
None
45470
Ticket roll hasnt been installed
Ticket roll is used up or hasnt been

installed
None
45471
Reading magnetic or checking

error
Magnetic ticket hasnt been written or

magnetic record is damaged
None
45472
Ticket is ready
Ticket jam or the transport is blocked,

please clear the jammed ticket in transport
None
45474
Ticket is inserted and ready
Ticket jam or sensor fault, please clear the

jam or replace the sensor
45475
Retract sensor is in open state
45476
Delete error
45477
No image file
45478
The operation is canceled by

user
None
45473
None
None
Magnetic ticket is damaged, please

replace it
supplier
None
None
None
Page 200 of 206
Status
Code
Description
Probable Cause or
Recommended Action
Code from
Manufacturer
45479
Unknown error
None
45480
Invalid handle error (USB

communication)
None
45481
Failed to find the device (USB

communication)
45482
Failed to open device (USB

error)
45483
Input/output error

supplier
None
45484
Upper cover is opened
Please close the cover and operate
None
45485
Motor alarm
None
45486
Cutter error
Cutter fault, please examine and repair it
None
45487
Print head error
Print head fault, please examine and repair

it
None
45488
Failed to open bitmap file
45489
Format of bitmap file is wrong
45490
Data length is too long
45494
Invalid parameter
None
45495
Illegal command
None
45496
Sending data error
None
45497
45498
45499
Serial port timeout
The driver of printer havent been

installed, or communication cable fault
None
None
None
None
supplier

hardware is ok
None
None
None
None
Page 201 of 206
4.77 47000-47099 (LEYARD LED display module)

Status
Code
Description
47051
Failed to open serial port
47052
Serial device error
47053
Receiving packet error
47054
Insufficient memory
47055
Configuration file havent set serial

number
None
47056
Failed to find the file at this directory
None
47057
Configuration file havent set the

interface type
47058
Configuration file havent set the

baud rate
47059
Configuration file setting interface

type error
None
47060
Setting parameter error
None
47061
Serial port hasnt been opened
None
47062
Photo hasnt been downloaded
None
47063
Unknown error
None
47064
Photo dimension is wrong
47065
Color format of photo is wrong
47066
Configuration file IdyrgLedCfig.ini

dont exist
47068
Failed to save file
47090
Communication
parameter error
47091
47099
Probable Cause or
Recommended Action
Code from
Manufacturer
None

cable or hardware is ok
None

the supplier
None

the supplier

the supplier
None
None
None
None
None
None
None

the supplier
None
Parameters error

the supplier
None
Receiving packet timeout

cable or hardware is ok
None
configuration
4.78 47200-47299 (CP5200LED Display Module)

Status
Code
Description

Code from
Action
Manufacturer
47201
LED display normal, normal code

Page 202 of 206
None
Status
Code
Description

Code from
Action
Manufacturer
47250
Unknown error
Resend command
47251
Check sum error
Resend command
47252
Package sequence error
Resend command
47290
47295
Resend command
47296
Invalid parameter
Check interface parameter
47297
Sending command failed
47298
47299
Change parameter in communication

configuration file
Resend command or check

communication cable
communication cable
communication cable
Page 203 of 206
5. Error Code for Other Modules

5.1 46000-46699 (others)
Status
Code
Probable Cause or
Recommended Action
Description
46001
CD-ROM failure
Computer device
46002
Floppy Drive failure
Computer device
46003
Switch Power failure
Computer device
46004
CPU Card failure
Computer device
46005
Sound Card failure
Computer device
46006
Network Card failure
Computer device
46007
SYSTEXCOMM SDLC Card failure
Computer device
46008
Graphics Card failure
Computer device
46009
Serial Communication Card failure
Computer device
46010
Memory failure
Computer device
46011
Hard Disk failure
Computer device
46012
Industrial PC Chassis failure
Computer device
46013
Industrial PC Motherboard failure
Computer device
46014
Keypad failure
Computer device
46015
Mouse failure
Computer device
46016
Dongle failure
Computer device
46017
CPU is bad
Computer device
46018
Fan of Industrial is bad
Computer device
46040
System restarts time after time (failed to

determine the fault of software and hardware)
Computer device
46041
Outputted display signal is abnormal
Computer device
46042
Industrial PC crashed
Computer device
46043
Industrial PC failed to start
Computer device
46101
Monitor failure (no display)
Displaying device
46102
Monitor displays abnormally (abnormal color,
Displaying device
46103
Touch screen failure
Displaying device
46104
Touch Screen positions wrong
Displaying device
46105
Anti-view Screen failure
Displaying device
46106
Anti-explosion Screen failure
Displaying device
46200
Thermal device failure
Temperature-control device
Page 204 of 206
Code from
Manufacturer
Status
Code
Probable Cause or
Recommended Action
Description
46300
Output voltage is abnormal
DC power supply device
46301
Input voltage is abnormal
46302
Radiator Fan is bad
46303
Shell is damaged
46304
Wires are loosen and worn out
46400
Safe lock failure
Safe device
46401
Mechanical combination lock of safe failure
Safe device
46402
Digital combination lock of safe failure
Safe device
46403
Mechanical lock of safe failure
Safe device
46500
Lighting Control Components failure
Lighting device
46501
Lighting tube failure
Lighting device
46600
Power Amplifier Box failure
Other module
46601
Switch Box failure
Other module
46602
Fan of cabinet failure
Other module
46603
Topper AD failure
Other module
46604
C/R External Capacitor failure
Other module
46605
Mains-supply Detecting Module failure
Other module
46606
Leakage Protection Switch failure
Other module
Page 205 of 206
Code from
Manufacturer
Appendix. User Feedback Form

TitleDT Series ATM Error Code Reference Manual
Number & ReleaseDT- ERRCODE-V2.1E-1/1
Date3/2011
GRG Banking Equipment Co., Ltd welcomes your feedback on this publication. Your comments will be of
great value in helping us to improve our products.
You may send your comments to us electronically.
Circle the numbers below that best represent your options of this publication.
Ease of use
Accuracy
Clarity
Completeness
Organization
Appearance
Illustrations
Examples
Overall
satisfaction
5 = Excellent
4 = Good
3 = Adequate
2 = Fair
1 = Poor
0 = Not Applicable
Choose the items you feel we will improve this publication.

Improve the table of contents
Add more/better quick reference aids
Improve the general description
Add more examples
Improve the organization
Add more illustrations
Make it less technical
Add more technical detail
Make it more brief
Add more step-by-step procedures
Write any additional comments you have below (If necessary, add additional sheets.)
Thank you for your evaluation of this publication. If we may contact you concerning your comments,
please fill in the information below:
Name:
Tel:
Fax:
Company:
Address:
Use the following information to contact us:
Address: 9 Kelin Road, Science City, Luogang District, Guangzhou City, China
Postcode: 510663
Tel: +86 (0)20 82188909
Fax: +86 (0)20 82189024
Http: //www.grgbanking.com
E-mail: Tech_support @ grgbanking.com
Page 206 of 206

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DT Series ATM

Error Code Reference Manual

DT Series ATM Error Code Description Manual

Document Revision History

New publication for this manual

As the drives update of internal modules, corresponding error codes should

Added: USB diagnostic unit and EPP keypad

1.Changed: 4.6 Thermal, dot matrix receipt printer

1.Changed: 4.6 Thermal, dot matrix receipt printer;

1. Changed: 4.19 Contactless IC card reader; 4.22 HCM Dispenser; 4.44

DT Series ATM Error Code Description Manual

DT Series ATM Error Code Description Manual

DT Series ATM Error Code Description Manual

Document Revision History .................................................................................................... i

DT Series ATM Error Code Description Manual

1.37 6100-6199 (LED display module) ...................................................................... 102

DT Series ATM Error Code Description Manual

5.1 46000-46699 (others) .......................................................................................... 204

DT Series ATM Error Code Description Manual

1. Description of Error Reporting

2. Definition of Error Code

3. Type of Error Code

Error Code Type

Serial port/RS232 Hub

NMD100 Note and Media Dispenser

OMRON Card Reader

SANKYO Card Reader

CRT310 Card Reader

Thermal, Dot Matrix Receipt Printer

Seiko Thermal Receipt Printer

USB Diagnostic Unit

DT Series ATM Error Code Description Manual

Error Code Type

BIM2020 Cash Deposit Mechanism

BA-15 Bill Acceptor

ADVANTECH Embedded Industrial PC GPIO

Contactless IC Card Reader, Coinbox

Envelope Deposit Unit

FUJITSU Passbook Printer

HCM, HITACHI cash module

SANKYO DIP Card Reader

PR2E Passbook Printer

Bar Code Scanner

F400/100 Cash Dispenser

F510 Cash Dispenser

C435 Coin Acceptor

Device Indication Module

Coin Transport Controller

ATM Status Indicator

LED Display Module

Envelope Deposit Shutter

Coin Acceptor G46

I/O Expansion Board

ATM Serial Number Management Module

GRG CDM Cash Dispenser

GRG CDM5250 Cash Dispenser

MEI Cash Deposit Mechanism

CRM9250 Cash Recycling Module

CAS001 Coin Acceptance System

CAS002, CAS004 Coin Acceptance System

CAS006, CAS006A/CAS007, CAS006B

Lobby90 Cash Deposit Mechanism