Professional Documents
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*PHOENIX BSHS 305 ENTIRE COURSE *HISTORICAL DEVELOPMENT OF HUMAN
SERVICES*
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BSHS 305 WEEK 2 QUIZ
1. Information about models of service delivery is important to human service
professionals becausea. they are likely to be working with professionals who practice
other models
b. agencies hire those who are skilled in more than one model
c. most problems require the service of at least two models
d. they are likely to practice in other models
2. Three basic models of service delivery include traditional psychiatry, the public health
approach, and thea. casework model
b. psychopharmacology model
c. supernatural model
d. human services model
3. The goal of the public health model is toa. provide opportunities and conditions for
health as a basic human right
b. eliminate disease and disability
c. integrate social, environmental, and biological factors
d. serve as a link between the medical and human service models
4. Which of the following represents the problem-solving approach?a. Focusing on the
present and the future
b. Encouraging the client to solve problems
c. Teaching the client problem-solving skills
d. Seeing life in terms of clearly defined problems
5. Integrated services reflect work with the client that isa. ethical
b. professional
c. coordinated
d. confidential
6. Which of the following is the process that assists helpers with understanding their own
attitudes and feelings?a. Self-awareness
b. Clinical judgment
c. Congruence
d. Ethical integrity
7. Which of the following responses is not an example of empathy?a. You miss your
family.
b. Twenty years without parole is a long time.
c. It must be lonely at times.
d. I feel sorry for you locked up day and night.
8. One of the largest categories of specialists isa. counselors
b. physicians
c. social workers
d. volunteers
9. Providing direct service to clients, one of three areas of responsibility for human
service professionals, is illustrated by which roles?a. Advocate, broker, caregiver
b. Behavior changer, caregiver, educator
c. Broker, educator, evaluator
d. Consultant, data manager, facilitator
10. The difference between frontline workers and administrators is basically one ofa.
client contact
b. budgets
c. education and training
d. job title
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5. Central to understanding who a client is and what problems are encountered is the idea that
a. everyone is a client
b. problems are a normal part of life
c. resources are critical for success
d. the support network must be utilized
7. One of the things a helper will attend to before the client arrives is
a. the availability of records
b. the physical setting
c. time management
d. travel arrangements
8. A strategy or technique that helps the client become more comfortable with the setting and the helper is
a. questioning
b. listening
c. handshakes
d. icebreakers
10. Examples of questions that are helpful and appropriate include all of the following EXCEPT
a. Could you tell me a little about yourself?
b. Why did you do that?
c. How long have you been ill?
d. How does that make you feel?
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Identify how the roles assigned to each team member would serve a common purpose.
Explain how collaboration in human services promotes social, political, and economic change.
Create a 5- to 10-slide Microsoft PowerPoint presentation in which you include the following:
Explain how human service delivery settings are influenced by evolving client needs.
Explain how client services are changing due to trends in technology.
Format your presentation consistent with APA guidelines.
Note. Online students must include speaker notes with their presentation.
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