109

RUJUKAN
Abdul Malek Rahman. (2006). Kecerdasan Emosi dalam Kalangan Remaja Malaysia. Jurnal
Pendidikan Bitara UPSI Vol 2 2013
Adeyemo, D. A. (2008). Demographic characteristics and emotional intelligence among
workers in some selected organizations in Oyo State, Nigeria, Vision -The Journal
of Business Perspective, 12(1).
Aryee, Samuel, Thomas Wyatt, and Raymond Stone (1996), Early Career Outcomes of
Graduate Employees: The Effect of Mentoring and Ingratiation, Journal of
Management Studies, 33 (1), 95-118.
Atkins, P. and C. Stough, (2005). Does emotional intelligence change with age? Paper
presented at the Society for research in Adult Development Annual Conference,
Atlanta, GA.
Bar-On R. (1997). The Emotional Quotient Inventory (EQ-i). Toronto, Canada: Multi-Health
Systems
BarOn, R. (1997). Emotional Intelligence in Men and Women, BarOn Emotional Quotient
Inventory: Technical Manual, Toronto: MultiHealth System.
Barr, J.J. (2011). The relationship between teachers' empathy and perceptions of school
culture. Educational Studies
Barrett, D. E., Headley, K. N., Stovall, B., & Witte, J. C. (2006). Teachers perceptions of the
frequency and seriousness of violations of ethical standards. The Journal of
Psychology
Bartollas, C., & Miller, S. J. (1998). Juvenile justice in America (2nd. ed.). Upper Saddle
River, NJ: Prentice-Hall.
Bauman, S. and A. Del Rio, (2006). Pre service teachers responses to bullying scenarios:
Comparing physical, verbal, and relational bullying. Journal of Educational
Psychology.
Boe, E. E., Cook, L. H., Bobbitt, S. A., & Weber, A. L. (1998). Retention and attrition of
teachers at the district level: National trends in special and general education.
Reston, VA: National Clearinghouse for Professions in Special Education.
Boyatzis, R. E., Goleman, D. & HayGroup (2001). The Emotional Competence Inventory
(ECI). Boston: HayGroup.
Branwhite, T., (1988). The pass survey: School-based preferences of 500+ adolescent
consumers. Educational Studies.
Carr, D. (2005). Personal and interpersonal relationships in education and teaching: a virtual
ethical perspective. British Journal of Educational Studies.
Cooper, B. (2010). In search of profound empathy in learning relationships: Understanding
the mathematics of moral learning environments. Journal of Moral Education.

110

Cothran, D. J., & Ennis, C. D. (1997). Students and teachers perceptions of conflict and
power. Teaching and Teacher Education.
Davis, H. A. (2003). Conceptualizing the role and influence of studentteacher relationships
on childrens social and cognitive development. Educational Psychologist.
Day, C., Stobart, G., Sammons, P., & Kington, A. (2006). Variations in the work and lives of
teachers: relative and relational effectiveness. Teachers and Teaching: Theory and
Practice
Eisenberg, N. and P.H. Mssen. (1989). The roots of prosocial behavior in children. New
York: Cambridge University Press.
Eisenberg, N. and R.A. Fabes. (1999). Emotion, emotion-related regulation, and quality of
socioemotional functioning. In L. Balter& C Tamis-LeMonda (Eds.), child
psychology: A handbook of contemporary issues. New York, NY: Psychology Press.
Fariselli, L., Ghini, M., & Freedman, J. (2006). Age and emotional intelligence, Six-Seconds.
Gibbs, C. (2002). Effective teaching: exercising self efficacy and thought control of action.
Paper presented at the Annual Conference of the British Educational Research
Association, University of Exeter, England, September.
Gold, Y., & Roth, R. A. (1993). Teachers managing stress and preventing burnout: The
professional health solution. Washington, DC: The Falmer Press.
Goleman D 1995. Emotional Intelligence: Why it Can Matter More Than IQ. New York:
Bantam Books.
Goleman, D. and Cherniss, C. (2001). An EI-Based Theory of Performance. The Emotionally
Intelligent Workplace. 1st ed. San Francisco: Jossey-Bass. Book
Goleman. D. (1999). Working with emotional intelligence. New York: Bantam Books.
Gomez, M. L., Allen, A., & Clinton, K. (2004). Cultural models of care in teaching: a case
study of one pre-service secondary teacher. Teaching and Teacher Education.
Good, T.L. and J.E. Brophy. (2000). Motivation. In T. Good & J. Brophy (Eds.), looking in
classrooms. New York, NY: Longman.
Gottman, J., & Declaire, J. (1998). Raising an emotionally intelligent child. New York: Simon
& Schuster
Grasha, Anthony F. (1996). Teaching with Styles, a Practical Guide to Enhancing Learning by
Understanding Teaching and Learning Styles. Pittsburgh: Alliance Publishers.
Hall, P. C., & West, J. H. (2011). Potential predictors of student teaching performance:
Considering emotional intelligence. Issues in Educational Research.
Hargie, O., Saunders, C., & Dickson, O. (1995). Social skills in interpersonal communication.
London: Routledge
Hargreaves, A. (2001). The emotional geographies of teachers' relations
colleagues. International Journal of Educational Research, 35(5), 503-527.

with

111

Hargreaves, A. 2000. Mixed emotions: teachers' perceptions of their interactions with

students. Teacher and Teacher Education, 16(8), 811-826.
Harrod NS, Scheer SD 2005. An exploration of adolescent emotional intelligence in relation
to demographic characteristics. From http://www.findarti cles.com/p/articles/mim2248/is_159_40/ai_nl59 50403/pg_9
Hashim, S., Razali, M. dan Jantan, R. (2007). Psikologi Pendidikan. 4th ed. Kuala Lumpur:
PTS Profesional Sdn. Bhd.
Hawari, D. (2003). IQ, EQ, CQ & SQ. Kriteria sumber daya manusia (pemimpin)
berkualaitas. Jakarta: Fakultas Kedokteran Universitas Indonesia.
Hoffman, M.L. (2000). Empathy and moral development: Implications for caring and justice.
New York: Cambridge University Press.
Hwang, F. F. (2007). The relationship between emotional intelligence and teaching
effectiveness. Texas A&M University Kingsville, USA. Cited in Dissertation
Abstract International-B Vol.69, No.10.
Isenbarger, L., & Zembylas, M. (2006). The emotional labour of caring in teaching. Teaching
and Teacher Education.
Ismail, A., Ridzuan, A. A., Yahya, M. N., Kadir, M. J., Wamin, A., Kuzi, F., Suhaimi, F. F.
(2010): Relationship between work stress, supervisors social support and work
intrusion with family conflict. (2010). The 2nd International University Social
Responsibility Conference Exhibition (IUSRCE 2010; 2nd USRIC 2010), Oct 5-6,
2010, PWTC, KL/Universiti Teknologi Malaysia.
Judge, Timothy A., Daniel M. Cable, John W. Boudreau, and Robert D. Bretz, Jr. (1995), An
Empirical Investigation of the Predictors of Executive Career Success, Personnel
Psychology, 48, 485-519.
Kamarul Azmi, J. & Ab. Halim, T. (2008). Pendidikan Islam kaedah pengajaran dan
pembelajaran Johor: Universiti Teknologi Malaysia.
Knitzer, J. (1993). Childrens mental health policy: Challenging the future. Journal of
Emotional and Behavioral Disorders, 1(1), 8-16.
Kremer, J.F. and L.L. Dietzen. (1991). Two approaches to teaching accurate empathy to
undergraduates: Teacher-intensive and self-directed. Journal of College Student
Development.
Larrivee, B. (1982). Identifying effective teaching behaviors for mainstreaming. Teacher
Education and Special Education, 5, 2-6.
Lee, L. W. (2009). Perutusan pengerusi rancangan. Buletin Pendidikan Khas Universiti Sains
Malaysia, 1(1), 4. Retrieved 23 July 2014, from http://www.pdfio.com/ k3267081.htm
Lerner, R. M. (1995). Americas youth in crisis: Challenges and options for programs and
policies. Thousand Oaks, CA: Sage

112

Lieber, C. M. (1998). Conflict resolution in the high school: 36 lessons. Cambridge, MA:
Educators for Social Responsibility
Long, N. (1996a). The conflict cycle paradigm on how troubled students get teachers out of
control. In N. Long, W. C. Morse, & R. G. Newman (Eds.), Conflict in the
classroom: The education of at-risk and troubled students (5th ed., pp. 244- 265).
Austin, TX: Pro-Ed
Long, N., Morse, W. C., & Newman, R. G. (Eds.). (1996). Conflict in the classroom: The
education of at-risk and troubled students (5th ed.). Austin, TX: Pro-Ed.
Mayer JD, Caruso D, Salovey P (1999). Emotional Intelligence Meets Traditional Standards
for an Intelligence. New York: Port Chester.
Mayer, J.D. and Salovey, P. (1997). What is emotional intelligence?, in Salovey, P. and
Sluyter, D. (Eds), Emotional Development and Emotional Intelligence: Implications
for Educators, Basic Books, New York, NY.
Mayer, J.D., Caruso, D.R. & Salovey, P. (2000). Emotional intelligence meets traditional
standards for intelligence.
McAllister, G..& Irvine, J. J. (2002). The role of empathy in teaching culturally diverse
students: A qualitative study of teachers beliefs. Journal of Teacher Education.
McCormick, J., Solman, R. (1992). Teacher stress and negative outcomes in Canterbury
States Schools.
Mehrabian A 2000. Beyond IQ: Broad-based measurement of individual success potential or
emotional intelligence. Genetic Social and General Psychology Monographs.
Ming, L. F. (2003). Conflict management styles and emotional intelligence of faculty and
staff at a selected college in southern Taiwan (China). Retrieved from
www.eiconsortium.org
Mohd Najib Ghafar. (2002). Kestabilan emosi guru: Perbandingan antara pensyarah dan
pelajar. Jurnal Teknologi. 32 (E): 1-10
Mok, S. S. (2009). Pedagogi untuk Pengajaran dan Pembelajaran. 3rd ed. Kuala Lumpur:
Multimedia Sdn. Bhd
Mortiboys, A. (2005). Teaching with emotional intelligence: A step-by-step guide for higher
and further education professionals. New York: Routledge.
Morvant, M., Gersten, R., Gillman, J., Keating, T., & Blake, G. (1995). Attrition/retention of
urban special education teachers: Multi-faceted research and strategic action
planning. Final performance report, Volume 1. (ERIC Document Reproduction
Service No. ED338154)
Muller, C., Katz, S. R., & Dance, L. J. (1999). Investing in teaching and learning: dynamics
of the teacherstudent relationship from each actors perspective. Urban Education.
Nabi, G. R. (1999). An investigation into the differential profile of predictors of objective and
subjective career success. Career Development International, 4(4), 212 224.
http://dx.doi.org/10.1108/13620439910270599

113

Narehan Hassan et al. (2014). The Effect of Quality of Work Life (QWL) Programs on
Quality of Life (QOL) Among Employees at Multinational companies in Malaysia.
Procedia - Social and Behavioral Sciences, 112, pp. 24 34.
Noriah Mohd. Ishak. (2005). Pengurusan kecerdasan emosi (EQ) an pembangunan kendiri
pelajar. Seminar Pengetuaan Kebangsaan. Auditorium Kampus Kota, Universiti
Malaya. 11 & 12 Mei.
Okech, A. P. (2004). An exploratory examination of the relationships among emotional
intelligence, elementary school science teacher self-efficacy, length of teaching
experience, race/ethnicity, gender, and age .Texas A&M University Kingsville,
USA. Cited in Dissertation Abstract International-A Vol.65, No.08, p. 2902.
Pathan (2004). Emotional intelligence of secondary teachers at D.Ed. College, Navapur,
Maharashtra. Cited in University News.
Penrose, A., Perry, C., & Ball, I. (2007). Emotional intelligence and teacher self efficacy: The
contribution of teacher status and length of experience. Issues in Educational
Research.
Petrides, K. V. and Furnham A. (2000). Gender Differences in Measured and Self-Estimated
Trait Emotional Intelligence. Sex Roles: A Journal of Research
Pfeffer, J. (1983). Organizational demography. In L. L. Cummings & B. M Staw (Ed.),
Research in organizational behavior (Vol 2, 299-357). Greenwich, C.T: JAI Press.
Pullis, M. (1992). An analysis of the occupational stress of teachers of the behaviorally
disordered: Sources, effects, and strategies for coping. Behavioral Disorders, 17(3),
191-201.
Quebbeman AJ, Rozell EJ (2002). Emotional intelligence and dispositional affectivity as
moderators of workplace aggression: The impact on behavior choice. Human
Resource Management Review.
Razhiyah, K. A. (2008). Menjadi guru pendidikan khas. Kuala Lumpur: PTS Professional.
Resnicow J, Salovey P, Repp B (2004). Is recognition of emotion in music performance an
aspect of emotional intelligence?
Robitaille, C. A. (2008). Emotional intelligence and teachers: An exploratory study of
differences between general and special education teachers. Union Institute and
University, Ohio, USA. . Cited in Dissertation Abstract International-B Vol.69,
No.01.
Salami, S. O. (2010). Occupational stress and well-being: Emotional intelligence, selfefficacy, coping, negative affectivity and social support as moderators. The Journal
of International Social Research.
Salovey, P & Mayer, J.D (1997). What Is Emotional Intelligence? In Emotional Development
and Emotional Intelligent. New York: Basic Book
Schlechty, P. C., & Atwood, H. E. (1977). The studentteacher relationship. Theory into
Practice.

114

Schutz, P. A., Cross, D. I., Hong, J. Y., & Osbon, J. N. (2003). Teacher identities, beliefs and
goals related to emotions in the classroom. In P. A. Schutz, & R. Pekrun (Eds.),
Emotion in education, San Diego, CA: Elsevier
Sharp P (2001). Nurturing Emotional Lliteracy: A PracticalGuide for Teachers, Parents, and
Those in the Caring Professions. London: David Fulton Publishers.
Singer, J. D. (1993a). Are special educators career paths special? Results from a 13-year
longitudinal study. Exceptional Children, 59(3),262-279
Singgih Santoso, (2002) Mengolah Data Statistik Secara Professional, Elex Media
Komputindo, Jakarta.
Singh D (2006). Emotional Intelligence at Work: A Professional Guide. New Delhi: Sage
Publications
Singh, D. (2001). Emotional Intelligence at Work-A Professional Guide. New Delhi:
Response Books.
Skovholt, T., and DRozario, V. (2000). Portraits of outstanding and inadequate teachers in
Singapore: The impact of emotional intelligence. Teaching and Learning.
Smith, T., & Strahan, D. (2004). Toward a prototype of expertise in teaching. Journal of
Teacher Education.
Strickland, B. B., & Turnbull, A. P. (1990). Developing and implementing individualized
education programs. Columbus, OH: Merri
Sutarso, T., Baggert, L. K., Sutarso, P., & Tapia, M. (1996). Effect of gender and GPA on
emotional intelligence. Paper presented at the annual meeting of the Mid-South
Educational Research Association, Tuscaloosa, AL.
Sutherland, K. S., & Wehby, J. H. (2001). The effect of self-evaluation on teaching behavior
in classrooms for students with emotional and behavioral disorders. The Journal of
Special Education, 35(3), 161-171.
Sutton, R. E. (2004). Emotional regulation goals and strategies of teachers. Social
Psychology of Education.
Syafrimen. (2003). Profil kecerdasan emosi guru-guru sekolah menengah Zon Tengan
Semenanjung Malaysia. Kertas Projek Sarjana. Universiti Kebangsaan Malaysia.
Syed Najmuddin, S. H. (2005). Hubungan antara faktor kecerdasan emosi,nilai kerja dan
prestasi kerja di kalangan guru Maktab Rendah Sains Mara. Tesis Doktor Falsafah.
UKM
Tajul Ariffin Noordi dan Nor Aini Dan. (2002). Pendidikan & Pembangunan Manusia:
Pendidikan Bersepadu. Bandar Baru Bangi: As-Syabab Media
Tapia, M. & Marsh, G. E., II (2006) The effects of sex and grade-point average on emotional
intelligence. Psicothema, 18, 108-111

115

Tarlow, B. (1996). Caring: a negotiated process that varies. In S. Gordon, P. Benner, & N.
Noddings (Eds.), Caregiving: Reading in knowledge, practice, ethics, and politics.
Philadelphia: University of Pennsylvania Press.
Terry, M. (2006). The importance of interpersonal relations in adult literacy programs.
Educational Research Quarterly.
Tettegah, S. (2007). Preservice teachers victim empathy. Technology, Instruction,
Cognitions, and Learning.
Tettegah, S. and C.J. Anderson, (2007). Pre-service teachers' empathy and cognitions:
Statistical analysis of text data by graphical models. Contemporary Educational
Psychology.
Tschannen-Moran, M., Woolfolk Hoy, A. & Hoy W. K. (1998). Teacher efficacy: Its meaning
and measure. Review of Educational Research.
Turnbull, A., Turnbull, R., Shank, M., & Leal, D. (1999). Exceptional lives: Special
education in todays schools, 2nd Ed. Columbus, OH: Prentice Hall.
Van Rooy, D.L., Alonso, A., & Viswesvaran, C. (2005). Group differences in emotional
intelligence scores: Theoretical and practical implications. Personality and
Individual Differences, 38, 689-700
Viadero, D. (2004) Declaration calls for more caring environments in schools. Education
Week
Yoon, J.S. (2004). Predicting teacher interventions in bullying situations. Education and
Treatment of Children.
Zembylas, M. (2003). Caring for teacher emotion: reflections on teacher self-development.
Studies in Philosophy and Education.