Job Title

Head of Policy
Department
KYCS
Location
Bangalore
Reporting to: Vice President - KYCS
Purpose of Department

Know Your Customer Services supports Global Banking and Markets by providing high-quality and timely KYC due diligence and cli
identification validation. We cover client take-on, and periodic and event-driven reviews to ensure that we meet evolving local and glo
regulatory requirements.

Job Description

To provide the Global KYC Services team with high quality guidance relating to interpretation of HSBC Global and local KYCS policies a
regulatory guidelines in relation to all relevant country policies and act as a single point of contact for local Compliance functions in develop
changes to policy and procedures to ensure they can be operationalized in an efficient manner.

This role also involves liaising with the business partners as well as colleagues and senior onshore partners thus ensuring timely resolution
queries.

The following responsibilities are applicable:

To provide high quality guidance to local KYCS teams with regard to interpretation of Global and local Financial Crime (particularly AM
policy and its application to new business, remediation and renewals activity.

To act as a subject matter expert for the India KYCS team in all matters relating to Financial Crime including AML policy, contribut
policy SME input to local projects and operational process management.

To act as a central point of contact between KYC Services and local Compliance functions, ensuring an efficient and effective process
clarification of opinion re policy and procedures interpretation including the implementation of a knowledge database.

Initiating and negotiating amendments to local KYCS standards working in conjunction with the Head of Policy to ensure glo
consistency wherever possible.

Providing SME input for local Compliance functions and the Head of Policy respectively in relation to the operational feasibility
proposed local and global policy and standards changes.

Provide SME input to the global strategic development of policy, standards and systems.

Provide SME input to training for India KYCS staff and support/deliver aspects of onshore and offshore training, ensuring all s
supporting the KYCS processes are trained to the latest policy standards by advising on change, training requirements and review
draft training programme content.

Working with local management and global Communications team, ensure KYCS Services team and key stakeholders are kept inform
of policy interpretation and changes in a consistent and controlled manner.

Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to t
conduct of the business in which you are involved, specifically Internal Controls and any Compliance policy including, inter alia, the Gro
Compliance policy.

Maintain HSBC Internal Control standards, including the timely implementation of internal and external audit points together with a
issues raised by external regulators.

Be aware of the Operational Risk scenario associated with your role and act in a manner that takes account of operational r
considerations escalating risk as needed.

Working in a policy environment that is due to Regulatory expectations is setting standards at the very top of Industry Market practi
which will have a direct impact on business and process efficiency.

Working effectively with key stakeholders using strong influencing skills to ensure mutually satisfactory resolution of key policy issu
against extremely tight deadlines and aggressive regulatory expectations.

Critical external interfaces are with OCMS stakeholders within the region and across Global Banking and Markets, CMB (top slice) a
Compliance

The jobholder will be responsible for the delivery of high standards of advice and guidance, ensuring that all internal (eg Risk) a
external (e.g. Compliance) standards requirements are fully understood.

The job holder will be responsible to taking on board suggestion and queries from Production staff and escalating them to
Management team as well as to the on-shore policy managers, Additionally, the job holder will be expected to disseminate informat
and policy updates from the Management team and Policy Managers back through to the production staff, with appropriate training giv
where needed.

Working in a pressurized, time-sensitive environment.

The above responsibilities would demonstrate the need for a high-calibre individual, with sound knowledge of HSBC Due Diligence systems and
procedures. The applicant should have demonstrated capabilities in planning, project management, and people management. The candidate is
expected to have strong communication skills.

This role reports to Vice President -KYCS and will work closely with the Onshore Functional Heads of KYCS. This role would provide a transvers
view of the organisation and also provides a very good exposure in terms of geographical dimensions given the global footprints of KYCS.

Skills/Experience Required

Proven experience of developing, interpreting and applying AML policy in the context of a CIP/CDD/EDD process.(E)
Experience of dealing with multiple stakeholders. (E)
Proven ability to prioritise competing demands. (E)
Proven ability to build relationships with Compliance, Business and Operations by communicating, influencing and negotiating effectiv
with business heads, senior managers and consultants. (E)
Attention to detail. (E)
Extensive knowledge and experience of AML Regulations across both Banks and Broker Dealers. (E)
Good understanding of Investment Banking products and practices. (E)
Post graduate Compliance qualification preferable. (D)
Challenging in nature with a positive can do attitude to find balanced solutions (E)
Strong interpersonal skills and able to build and maintain relationships at all levels (E)
Outstanding written / verbal communication and presentation skills (E)
Passion to deliver results in a complex world where regulatory guidance may be unclear and market practice varied (E)
Experience of working in a highly-matrixes environment, and accustomed to bridging the gap between disparate organisations a
cultures (E)
Strong analytical skills (E)
Advanced level of negotiation, influencing skills (E)
Logical decision making skills (E)
Strong capacity to assimilate other stakeholders perspectives and fast learning abilities. (E)

Additional Information / Specific Skills (If Any)

Minimum Qualification: Graduation (10+2+3) in Commerce, Finance, Economics or equivalent

Masters in Finance, MBA or any additional qualification in finance or banking would be preferred