Arun Kumar V.

K
MCSE, MCP, ITIL
Email vkakumar@yahoo.com. Mobile - 9008032138

Experience Summary:

I am an associate of Infosys Technologies Limited with last 3 and half years and my total IT
experience is 12 + Yeas. My main area of experience has been consulting, designing, implementing,
supporting and managing diverse solutions in Microsoft Windows, VMware and Citrix Environment. I
have Strong business-focus and resource management capabilities. My Current role is Consultant at
IMS, Bangalore.
Below is a list of important hardware, software products, tools and methods that I have worked with.

Hardware Software Products Tools

DELL Power Edge MS windows 2008 Server Editions PS tools

R900, 2950, 2850, 2650,
1850
HP Proliant DL 380 G
series
IBM eServer series
Compaq Storage Works
VMware technologies
MS Windows 2003 Server Editions VSS
MS Windows 2000 Server Editions Dameware, RDP, Pc
MS Windows 2000 Professional, XP, Vista anywhere, SMS
edition ADMT, USMT
MS Windows NT Server Ghost Cast Server
VMWare Infrastructure, VDM, ESX VSphere Sysprep, Print Migrator
(4.0), VMware View 3.0 and VCentre server. File Server Migration Tool
RAID 0,1,5 WSUS
Symantec Antivirus MS Office 2003
Symantec End point manger Management MS Visio
Intel ISM Software, Dell Open Manage. Clear Case
Windows Cluster with EMC storage solution Good knowledge on IBM
director monitor
Citrix Edge Sight
SCOM Configuration

Qualifications:
Degree and Date Institute Major and Specialization
Diploma in Computer Hardware State Board of Technical
Computer Science
Maintenance Education, Kerala
Hr.Sec.School,
SSLC. Mathematics, Physics, Biology
Vatakkumpad

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Professional Memberships / Certifications:

Professional Society / Certification

MCSE Windows NT
MCP 2000
MCP 2003
Clear Case Admin Windows
ITIL

Training

• Vmware 3.5 Server Administration

• Clear Case Administration on Windows

• Exchange Server 2007 Administration

• Windows Cluster experience

Onsite Assignments:

• Data centre management project for Royal Bank Scotland.

• Data centre Support project for Viterra Inc – Canada (Regina)

Key Competencies & Skills:

Citrix Presentation server 4.0, 3.4 and Xen Apps.

➢ Installing and configuring Citrix Presentation server.

➢ Installing and configuring of Web Interface
➢ Configuring and assigning Citrix Policies
➢ Installing and publishing applications in Citrix Servers
➢ Printer Management in Citrix
➢ Installing, Activating and keeping track of license utilization for all versions of
Citrix servers.
➢ Installing and configuring Citrix Access Gateway with Advanced Access Controller
➢ Creating Logon Point , Filters and Access Policies in Advanced Access Controller
➢ Installing and configuring Citrix EdgeSight
➢ Monitoring and generating Presentation server reports using Citrix EdgeSight
➢ Installing and configuring Citrix client software.
➢ Troubleshooting all levels of problems in Citrix and Terminal servers

VMware

• VMware ESX server 3.5

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 • Vsphere 4.0
• Virtual Infrastructure
• Virtual Center 2.0
• VMware Convertor
• VM administration
• ESX Cluster configuration and administration
• ESX network administration
• Data store Management
• DA and DRS configuration and admin.
• ESX Ranger Backup solution

XEN Desktop

• Citrix Xen Desktop Administration

• Xen Desktop Controller Admin
• Xen Provisioning server support
• Xen Desktop deployment
• XEN Server installation and configuration

Windows

 Windows 2008 Administration

 Windows 2003 Administration

 Windows 2000 Administration

 Terminal Server Administration

Common IT Service

 Infrastructure design and implementation

 Server consolidation and Virtualization
 VMware ESX 3, 3.5, VMware View 3.0 (VDI).
 Experience in ESX VSphere.
 ADS Design and Deployment – Site requirements study and Installation
 ADS migration and consolidation
 EMC Disk extender configuration.
 Server and Desktop Installation and Administration – Windows, Linux and Solaris
 Database server installation and support
 File and Printer server design and implementation.
 Health Monitoring of servers
 Design Backup Strategy
 Design & Implement Enterprise Antivirus Solution – Symantec, Protector Plus
 Remote Management tools – Dameware, Remote Admin, DSView
 Plan and provision DR/BCP measures and risk management
 Maintenance of Webserver.

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 Configuration and trouble shooting of different type mail clients and mail backup.
Project Management Skills - Profile:

 Understand Customer Business Requirements and translate into Technical Solutions

 Meeting Customer Management and Network/Server teams to design and implement offshore
ODC set-up
 Vendor and Service Provider liaison and management to ensure timely execution of the Project
 Capacity Management.
 Implement continuous Process Improvement
Assignments:

The details of the various assignments that I have handled are listed here, in chronological order.

Current Project
Presently working for Data center support project. Client Name - Viterra Inc Canada at Regina
office
Project Data centre support
Customer Viterra Inc
Period Oct 2009 – Till date
Description Data Centre Support
Role Windows Infrastructure Designer
Solution Citrix, Vmware and Microsoft Technologies, Application, Windows cluster and
Environment Backup
Highlights • Presentation Server 4.0 Farm Support
• CAG and Web Interface Support
• Citrix application Support
• Application deployment
• VMware Infrastructure Support
• Windows Server Environment Support
• Symantec Endpoint Protection Manager Support
• SCOM Environment Support
• IBM Director Monitoring tool
• Patch authority ultimate Patch Management Support
• IBM, DELL Server Hardware Support.

Previous Project Experience

End User Computing solution development, Infosys, Bangalore.

Project Virtual Infrastructure development
Customer Infosys Clients

Description Virtual System management.

Role Testing
Solution Dell Hardware, LAN and WAN, VMware ESX 3.5, VMware View 3.0, Windows
Environment Server 2003 system and Windows XP

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Highlights

Project Data centre support

Customer RBS
Period Nov 2006 – Jul 2009
Description IT - Infrastructure Solution design
Role Windows Infrastructure Designer
Solution Microsoft Technologies, Application, Windows cluster, Storage (EMC
Environment
Highlights • Designing end to end infrastructure solution based on customer
requirements.
• Change management process.
• Windows component design
• Server build as per RBS standards
• Server configuration, including Cluster configuration
• Application installation and configuration functional
and performance testing prior to project Live
implementation
• Co-ordination with different domain technical
resource.
• Involvement of Technical and business workshops
• project end to end implementation
• project end to end functional documentation
• Resolve all technical and process issues prior to
implementation
• warranty support on server after project
implementation
• server registration in opsware/netiq/Tivoli monitoring
database
• Reliability and recoverability testing on servers.
• disaster recover testing

Project JPMC Data Centre Migration Project.

Customer JPMC
Period Mar 2005 – Oct 2006
Description IT - Infrastructure Services
Role IIT Analyst
Solution Windows 2003, Windows 2000, XP
Environment

Project Infrastructure Service – TCS Abhilash

Customer Tata Consultancy Services - Bangalore
Period Aug 2004 – Mar 2005
Description Level 2 Server Administrator

Role Level 2 Server Administrator

Solution Windows 2000, Windows 2003, Windows 2003 R2, Windows XP, Windows NT,
Environment Windows Vista

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Highlights Designing new ODC / Location Setup:
• Coordinating with SDO, Client and team member for new location
setup and ODC setup.
• Identifying hardware requirements based on client requirement and
recommending management for the allocation of Hardware.
OS Deployment, Software and Patch Deployment:
•
• Installation, Administration and Configuration of Windows 2000/2003 /
2003 R2 server.
• Configuration and Troubleshooting Active Directory Services, DNS,
WSUS, IIS, IAS and DHCP Services.
• Installation and configuration of File and Print Servers.
• Configured WDS Server & Migrated Windows XP to Windows Vista.
• Hardening of all the servers and desktops through Windows 2000 /
2003 group policy.
• Administration of Symantec Antivirus server.
Deployed the Symantec ant virus client to around 1800 desktops from the
SAV console. Managing virus definition updates of clients from server.
• Faced internal & external audits SAS 70 Type 2,ISO 9001:2000, ISO
20000,ISO 27001.
• User & Group Management using Group Policy Objects.
• Analyze & Report the Security patch contents for operating systems
using WSUS. Test & deploy the patch for Vulnerability assessment for
OS & applications.
• Remote administration of Windows domains and desktops using tools
like Remote desktop, Dame ware, Remote administrator and DS-View
• Scheduled weekly backup of data & system state backup of critical
servers using Windows native backup. Weekly backup logs /
Restoration logs have been reviewed.
• Prepared and reviewed reports like ADS, ESM, AV and WSUS
• Resolving escalated calls & Change Requests.
• Disaster recovery, backup policy implementation and Task Scheduling.
Customer 3 Offshore Development Centers
Period Dec 2006 to April 2007
3 Offshore Development was moved from Abhilash location to other
Description locations in Bangalore region. The movements happened in the period
Dec 2006 to April 2007
Role Planning and Designing of ODC movement
Solution Environment Windows 2003, Windows XP
Tools Symantec Ghost Cast Server.
Highlights Detailing planning and designing for project movement.
Installed Additional domain controller and transferred roles. User data
and project data were taken backup and restored in the new location
server. Project movement was successfully completed with minimum

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 amount of downtime.

Project ADS migration from Windows 2000 to Windows 2003

Customer 1 Offshore Development Center
Period Aug. 2004 – Dec. 2004
Upgrading Windows 2000 Domain Controller to Windows 2003 Domain
Description
Controller and ADS
Role Upgrading the Windows 2000 Server
Solution Environment Windows 2000 and Windows 2003
Tools Windows 2003 Upgrade Utilities
Detailed planning of upgrade. Upgrading the server from Windows
Highlights
2000 to Windows 2003 with minimum downtime.

Project Patch Management Solution

Customer Tata Consultancy Services
Period Aug 2004 to Mar 2005
Description Windows Software Update Services Deployment in Bangalore
Role Design and coordinate for the WSUS Architecture deployment
Solution Environment Windows 2000, Windows 2003, Windows XP, Windows Vista
Windows 2000 Professional
Tools WSUS
Highlights Designed the WSUS Architecture for Bangalore in such a way that
minimal administrative effort is required and can be managed centrally.
The solution was also aimed at reducing the WAN utilization.

Project Infrastructure Support

Customer UTSTARCOM
Period Nov 2002 to Aug 2004
Description Internal Technical Support for Utsrarcom
Role System Administrator
Solution Environment Windows 2000, Windows XP
Tools Dameware, Lotus Notes, MS Outlook, RDP, MS Office
Supporting the users within the defined SLA
Highlights Provided support for ODC movements
Resolved issues related to all user queries.

Project IT Support
Customer IBEX Technologies
Period July 2000 – Oct - 2002
Description Infrastructure Support for the organization

Role Server Administrator

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 Solution Environment Windows Server NT and 2000, Windows 2000 and Windows 98
Highlights Design and Installation of DC for the 2000 Domain
Detailed planning for the Servers, which included IP Address changes,
Backup of Servers, Arranging of spares procurement with vendors,
Creating images for desktops and support the research projects.
Addressing of L2 and L3 related tickets as per SLA.

Career Profile

Dates Organization Role

Aug.2004 – Oct 2006 TATA Consultancy Services IT Analyst
Nov – 2002 – Aug 2004 UTSTARCOM Sr. System Administrator
July 2000 to Oct 2002 Ibex Technologies. System Administrator
Nov 1999 – July 2000 Hays DM System Engineer
Nov 1996 – Mar 1999 College of Engg. TVM Computer Technician

Training / Continuing Education Summary

Program or Course Coverage

Configuration, Incident and Availability
ITIL Practitioner Course
Management
Manage file systems, install software,
perform system boot and shutdown
procedures, perform user and security
MCSE
administration, manage network printers
and system processes, and perform
system backups and restores.
Clear Case Admin Clear Case Admin on Windows Server

Personal Details
Date of Birth 3rd May 1975

Nationality Indian

Passport Details Yes

Martial Status Married

Current Working Location Bangalore, India

UK VISA Work Permit. (Expired)

Canada Work Permit Valid Till 2011 Oct.

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