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MEDEIROS
87 Chilson Ave. • Mansfield, MA 02048
carloseg47@yahoo.com • 508.406.1315
Dedicated and skilled professional with extensive experience and in-depth knowledge of the Financial
Services industry. Dedicated and driven, with a proven track record of exceeding organizational goals
through exceptional interpersonal skills and account management. Unmatched professionalism and work
ethic, with a solid commitment to outstanding performance. Proficient in the use of Microsoft Word,
Excel, Transaction Express, Main Frame, RTS, FDI, PowerPoint, Outlook, DST and TA2000
CORE COMPETENCIES
• Relationship Management • Exceptional Performance • Industry Expertise
PROFESSIONAL EXPERIENCE
Citizens Corporation- Warwick, RI 5/2009- Present
Loan Serving Specialist
Responsible for maintenance of loans on a daily basis, including but not limited to entering and balancing
payment reversals, entering third party checks, and determining if customers should receive their car
titles, release of lien, or extensions on their loan. Additionally responsible for the management of
payment histories, loan payoffs, credit disputes, due date changes, prepping auto loans, subordinations,
short payoffs, and calculating and sending insurance rebates to customers. Interact daily with insurance
companies by communicating with account representatives to satisfy Citizens’ guidelines for the release
of title. Answer customers’ questions when they call the customer service line with questions or concerns.
Key Achievements:
Obtained a 95% accuracy and production rate monthly
EDUCATION
Bachelor of Science Degree, Concentrating in Finance
BRIDGEWATER STATE COLLEGE, Bridgewater, MA
Associates Degree in Business Administration
MASSASOIT COMMUNITY COLLEGE, Brockton, MA