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25+ Lean Six Sigma and Process Improvement expert speakers | 7 tailored streams dedicated to Lean Six Sigma

and Process Improvement


11+ practical case studies from across Asia-Pacific | 10+ APAC markets represented | 6+ hours of tailored networking
Meet our unprecedented line up of

Lean Six Sigma and


Process Improvement leaders:
Chairman:

Anirvan Sen,

Shared Services Thought Leader, Global Experience,


Holistic Process Improvement Leader, GE

19 and 20 March 2013

Grand Copthorne Waterfront Hotel Singapore

Rohit Khanna,

Atul Ghai,

Pradeep Bhanotha,

Ivy Leung

D N Prasad,

Philip Sullivan,

Chief Operations Officer, GE

Creating sustainable Process Excellence across sectors:

Increasing profitability, optimising productivity and


reducing attrition through effective quality management

Chief Operating Officer,


Global Development Technology
Services, Barclays Bank

Why is Lean Six Sigma and Process Improvement


Important to your organaisation NOW?

Head of People Technology and


Operations & People Brand
APAC, Google Ltd

STRATEGY, LEADERSHIP AND CHANGE


Ensure your business process delivers at all levels of the organisation
through the latest in strategy, planning and change management
techniques in order to gain stakeholder buy-in

VALUE CREATION
Creating value through process improvements by getting it right the
first time leveraging the latest technology-enhancing tools to drive
business growth,customer loyalty and overall process excellence

Book our exclusive workshop:


Implementing Change Management

Operational Excellence Leader,


Master Black Belt & Knowledge
Manager, GlaxoSmithKline

Senior Consultant Process Leadership, Shell

SSON Lean Six Sigma and Process


Improvement Asia 2013 links deployment
of projects to business strategies
Rohit Khanna, Chief Operations Officer, GE

Ashutosh Pandey,

Quality, Strategy & Operations Management


Professional, Nokia Siemens Networks

SUSTAINABILITY
Ensure your process improvements are monitored sufficiently and sustained
whilst identifying pain areas for continuous improvement

In Association with

PLUS!

Global Head of Lean Six Sigma,


Nokia Siemens Networks

Atul Ghai,

Global Head of Lean Six Sigma, Nokia Siemens


Networks

Media Partners & Sponsors


SAVE

International

BOOK NOW!

Email: enquiry@iqpc.com.sg
Telephone: +65 6722 9388
Website: www.sixsigmaasia.com

14th Annual

Lean Six Sigma and Process Improvement Summit Asia 2013

Meet Your Lean Six Sigma


and Process Improvement
Speakers!
SSON-Lean Six Sigma and Process
Improvement Asia 2013 is a fantastic
opportunity to engage with peers and
listen to different approaches to
common issues
Anirvan Sen, Shared Services Thought Leader,
Global Experience, Holistic Process Improvement
Leader, GE

19 and 20 March 2013

Chairman: Anirvan Sen,

Shared Services Thought Leader, Global Experience,


Holistic Process Improvement Leader, GE
15 + years Process Improvement and
Lean Six Sigma Professional

Christine Hawkins,

Asia Pacific Market Intelligence and


Strategic Improvement Projects, Hewlett Packard
10 + years Process Improvement and
Lean Six Sigma Professional

Vineet Dwivedi,

Head of Business Solutions & Six Sigma


Master Black Belt, Honeywell International
13 + years Process Improvement and
Lean Six Sigma Professional

Roy Rimington,

Senior Consultant at Civil Service College


15 + years Process Improvement and
Lean Six Sigma Professional

Rohit Khanna,

Chief Operations Officer, GE


13 + years Process Improvement and
Lean Six Sigma Professional

Agnes Oon Bautista,

Regional Senior Advisor, First Choice &


Performance Improvement DHL Global Forwarding
Management(Asia Pacific) Pte Ltd
5 + years Process Improvement and
Lean Six Sigma Professional

Who you will meet at our 14th Annual Lean


Six Sigma and Process Improvement
Summit Asia 2013:
Heads, VPs, GMs, Dtr s, CIOs, COOs
Operations, Operational Excellence, Services,
Business excellence, Process improvement, Lean
and/or Six Sigma, Master Black Belt, Black Belt,
Green Belt, Change Management,
Quality, Productivity

BE INSPIRED
BY CORPORATE LEADERS PASSIONATE
ABOUT PROCESS IMPROVEMENT AND
BUSINESS TRANSFORMATION:

Sukhavasi Venka Vamsi,

Vice President Strategy and Business Development,


Citi Private Bank
10 + years Process Improvement Professional

Ashutosh Pandey,

Quality, Strategy & Operations Management Lead,


Nokia Siemens Networks
10 + years Process Improvement and
Lean Six Sigma Professional

Mathias von Bescherer,

Director Operations, Microsoft


5 + years Process Improvement
Professional and Lean Six Sigma Professional

Ivy Leung,

Operational Excellence Leader, Master Black Belt &


Knowledge Manager, GlaxoSmithKline
21 + years Process Improvement and
Lean Six Sigma Professional

Pradeep Bhanotha,

Chief Operating Officer, Global Development


Technology Services, Barclays Bank
15 + years Process Improvement Professional

Jayaprakash Rao,
Head of Operational Excellence, ABB Pte Ltd
5 + years Process Improvement Professional

Grand Copthorne Waterfront Hotel Singapore

Sibashis Chakraburtty,

Head of Business Excellence, ANZ : Stefano Nizza,


Head of Operational Excellence, ANZ
8 + years Process Improvement and
Lean Six Sigma Professional

Atul Ghai,

Global Head of Lean Six Sigma,


Nokia Siemens Networks
15 + years Process Improvement Professional

Percival Virrey,

World Wide Lean Transformation Leader & Six Sigma


Master Black Belt, LED Semiconductor Co., Ltd
16 + years Process Improvement and
Lean Six Sigma Professional

D N Prasad,

Head of People Technology and Operations &


People Brand APAC, Google Ltd
10 + years Process Improvement and
Lean Six Sigma Professional

Jian Chieh Chew,


Director, Operation Excellence APAC, eBay
18 + years Process Improvement and
Lean Six Sigma Professional

Fahrurazi Baharum,

Six Sigma Master Black Belt, PETRONAS


16 + years Process Improvement and
Lean Six Sigma Professionall

Philip Sullivan,
Senior Consultant - Process Leadership, Shell
21 + years Process Improvement Professional

Probal Banerjee,
Program Head, Amazon
10 + years Process Improvement and
Lean Six Sigma Professional

Saju George,
Director of HR Operations (Asia), Microsoft
- 7+ years Process Improvement Professional

Sean Shao Changqiang,

Regional Lean Six Sigma Manager,


Fuji Xerox Global Services
10 + years Process Improvement and
Lean Six Sigma Professional

Dr. Khwaja Moinuddin,


General Manager - Process Excellence, Maersk Line
12 + years Process Improvement and
Lean Six Sigma Professional

Amanda Low,
APJ SBS Service Management & Support Services, Merck
12 + years Process Improvement Professional

14th Annual

Lean Six Sigma and Process Improvement Summit Asia 2013

19 and 20 March 2013

Dear Colleague,
I am delighted to be working with you again on our 14th Annual Lean Six Sigma and Process
Improvement Summit Asia 2013. This years summit will focus on enhancing your Lean Six Sigma
and Process Improvement learning and development, offer the opportunity to revolutionise your
business process through live case studies and thought leadership from our esteemed expert speaker
and uncover the future of customer centric focussed Lean Six Sigma and Improvement strategies.
So the question is how can you take your current optimise your current operational process to ensure
value creation and sustainability?
If you cant answer that just yet, here are just some of this years unmissable learning opportunities that
will help take your process management to the next level:

24

thought leadership sessions across industries; created specifically to inspire you with strategies
and approaches that will work for your organisation in the Lean Six Sigma and Process
Improvement journey

15

In depth case studies from F500 companies across Asia: Google, GE, Microsoft, Amazon,
Barclays, Fuji Xerox + many more

Industry streams: Manufacturing, Services, IT and Financial Services + multiple sessions



available for other industries

exclusive Live Interview session: have your growing concerns answered by a Lean Six Sigma
Industry professional
highly interactive and practical workshop; designed to give you the practical tools and
knowledge to implement successful change management needed to accelerate your
business process

I look forward to meeting you at the summit in Singapore, 19-20 March 2013!
Kindest Regards,

Michelle Lindgren-Hornett
Program Director - 14th Annual Lean Six Sigma and Process Improvement Summit Asia 2013

Grand Copthorne Waterfront Hotel Singapore

Lean Six Sigma


and Process Improvement:

Embrace the future of

strategies
for growth today!

Prepare

SSON Lean Six Sigma and Process


Improvement Asia 2013 is a great
platform to network and utilise new
concepts and disciplines emerging
across Asia today
Pradeep Bhanotha, Chief Operating Officer,
Global Development Technology Services,
Barclays Bank

SSON-Lean Six Sigma and Process


Improvement Asia 2013 is great
platform that effectively engages to
all levels of the organisations
both employees as well
as leadership teams
Mathias von Bescherer, Director
Operations, Microsoft

14th Annual

Lean Six Sigma and Process Improvement Summit Asia 2013

19 and 20 March 2013

Grand Copthorne Waterfront Hotel Singapore

CONFERENCE AGENDA : Day 1


8.00

Exhibition Hall opens

8.30

Registration and Refreshments

9.00

Opening speech: Conference Producer

9.05

Chairmans opening speech:

Case Study

10.20

STRATEGY, LEADERSHIP AND CHANGE

Measuring the ROI of your process improvement to


create stakeholder buy-in by creating a baseline figure
Identifying how to benchmark your current
performance against measured outcomes in order to
measure results accurately
Constructing a method of calculating savings and
creating a formula that quantifies your improvement

Keynote session:
Uncovering the Business Process Evolution
across Asia today
This session will uncover why organisations are on their BPM
journey and the value that has been created in order to
understand, analyse, automate, provide insight and demonstrate the key linkages between continuous process
improvements and successes across industries.
Jayaprakash Rao, Head of Operational Excellence,
ABB Pte. Ltd.

11.00

Manufacturing vs. Services: Tailoring Lean Six Sigma and


Process Improvement to your business environment

Sean Shao Changqiang, Regional Lean Six Sigma


Manager, Fuji Xerox Global Services
Amanda Low, APJ SBS Service Management & Support
Services, Merck

The capability for change and process excellence is in


your hands
Spotlight Session Roundtable Discussion

11.30

Those who optimise others should optimise theirselves


Identifying the qualities of a lean leader! What are the
common mistakes in Leadership initiatives?
In this session delegates will discuss amongst their peers
the three top qualities identified in a lean leader and the
top three skills possessed for leading process improvement. The chairman will ask the foreman for each table to
read out their proposals in order to open up the floor for
open Q&A discussion

Applying Leadership skills for Lean Six Sigma innovation:


Redefining the role of leaders in driving transformation and
change
This session will present real-time project examples and
uncover how leadership is a key factor that affects how
Lean Six Sigma and Process Improvement can be best
utilised and how these skills can be measured against the
success of the whole process.
Identifying the leadership mind-set and ability to build a
collaborative working environment
Redefining the role of management, transforming them
from enforcers to enablers and mentors amongst
workers
Evaluating how Lean Six Sigma projects can add and
strengthen the leadership pipeline.

Speed Networking Coffee Break Maximise your networking time efficiently! Meet Lean Six Sigma and Process
Improvement speakers and professionals in this session
and get settled into comfortable and open discussions
throughout the conference.
Are you an SME?
Join Six Sigma Professionals and Experts for an intimate
One-on-One session today Discuss with them the pain
areas within your operations process and tackle it by applying Lean Six Sigma and Process Improvement tools to a
particular segment within your operations

This double presentation session; manufacturing and


services, will discuss how to review environmental changes
within your organisation in order to deploy the most applicable tools necessary to achieve operational excellence
Understanding your business environment and culture
and knowing when to deploy Lean Six Sigma or Process
Improvement tools
Applying Lean principles for effective strategy planning
within your operations to lead the market and sustain
business growth in Asia
Responding to internal and external environmental
changes in order to reduce cost and applying Lean Six
Sigma or Process Improvement practices for effective
change management

Case Study

12.00

Dr. Khwaja Moinuddin, General Manager Process Excellence, Maersk Line

Double Presentation

9.40

Panellists:
Percival Virrey, World Wide Lean Transformation Leader &
Six Sigma Master Black Belt, LED Semiconductor Co., Ltd
Ivy Leung, Operational Excellence Leader, Master Black
Belt & Knowledge Manager, GlaxoSmithKline

This case study will present a real-time project example


of how you can quantify the benefits of applying Lean Six
Sigma and Process Improvement systems to your organisation

Anirvan Sen, Shared Services Thought Leader, Global


Experience, Holistic Process Improvement Leader, GE

9.15

Facilitator:
Christine Hawkins, Asia Pacific Market Intelligence and
Strategic Improvement Projects, Hewlett Packard

Quantifying investments in Lean and Process Improvement


systems on your organisations P&L account - uncovering
the key worry factor

Philip Sullivan, Senior Consultant Process Leadership, Shell

12.40

Networking and Lunch

14th Annual

Lean Six Sigma and Process Improvement Summit Asia 2013

19 and 20 March 2013

Grand Copthorne Waterfront Hotel Singapore

CONFERENCE AGENDA : Day 1


Stream A

Stream B

Stream C

Understanding the market value of process improvement uncovering the long term benefits from the start and aligning them
with your corporate strategy

Up-scaling employees mind set and skills set in operationalising the whole Lean Six Sigma and Process Improvement
cycle in order to validate and quantify project progress

Increasing value, minimizing variation, and sustaining


improvement within your operations understanding new and
different Lean transformation strategies

Case Study
Chairperson: Jayaprakash Rao, Head of Operational Excellence,
ABB Pte. Ltd.

Case Study
Chairperson: Rohit Khanna, Chief Operations Officer, GE

Case Study
Chairperson: Shibashiss Chakraburtty, Head of Business
Excellence, ANZ

BENCHMARKING LEAN SIX SIGMA

This session will present real-time project examples and demonstrate the benefits of benchmarking your organisation against
competitors, understanding common pitfalls and identifying the
best technology
Aligning business objectives with quality to get it right the
first time
Embracing new leadership approaches to harness
organizational creativity
Identifying how technology can help to enable the process
strategy
Uncovering the risks, limitations, challenges and opportunities
Learn from organisations across stages of LSS adoption
common pitfalls
13:40

Stream Session
Excellence at each stage of the Lean Six Sigma Cycle
This dedicated stream session is tailored to each stage your
organisation is at in the whole Lean Six Sigma an Process
Improvement adoption cycle, across industries
One-on-one meeting
This session is tailored for those of you who have long been
certified as a Black Belt to learn a little something from the
newest additions to the Six Sigma family and vice versa. Also,
if you are a yellow belt, green belt or master black belt, join in
and share tips and advice on the principles of Lean Six Sigma
and how best to execute strategies.
Case Study

14.40

Tailored Lean transformation: Prioritising Lean processes for


your operational function
This panel discussion will identify when it is necessary to use
Lean or Six Sigma in order to gain the most ROI, drive operational excellence and exceed customer demand for each
individual project
Identifying with the nature of the project and
recognising the project needs
Communicating with all stakeholders to ensure quality
control and successful outcomes
Blending a number of processes in order to utilise six
sigma tools and meet customer expectations and drive
continuous improvement

DEVELOPING TEAM LEAN SIX SIGMA

This session will present real-time project examples and


demonstrate how your organisation can utilise Lean Six
Sigma processes effectively to limit waste
Maintaining a sustainable and valuable BPM project
Identifying disconnect between different layers of

the organisation
Changing the mind-set of employees towards best

practice business philosophies
Driving change and continuous improvement by focussing
on culture rather than applying tools
Learn from organisations across stages of LSS growth
common pitfalls

Christine Hawkins, Asia Pacific Market Intelligence and


Strategic Improvement Projects, Hewlett Packard

15.20

Networking Coffee Break

15:50

The BIG Debate:


The paradigm of quality and process improvement is not a
mind-set nor is it demonstrated in organisations across Asia
Statement challenge: Agree or Disagree?
It has been argued that in comparison to the USA and EU,
Asia has been regarded as a region that does not
consider Lean or Six Sigma and Process Improvement to be
aligned against their corporate strategy.

RE-INNOVATING LEAN SIX SIGMA

This session will present real-time project examples and


demonstrate how you can continue to quantify LSS in order to
continuously improve your operations and maintain
excellence
Aligning your organisations goals with the customers needs
Moving forward by implementing new solutions

and thought processes
Utilising LSS to yield quicker results and solve daily

issues
Re-organising existing functions and methodologies in
order to continuously improve your organisation.
Learn from organisations across stages of LSS maturity
common pitfalls
Double Presentation

16.15

In this double presentation session; HR and IT will discuss their


role in the whole Lean transformation value chain
Sustaining good relationships with your customer and
employees by establishing a leadership competences
framework base
Consistently providing an extremely flexible and respon-
sive service by actively supporting Lean transformation
throughout the organisation, despite
bottleneck process
Using and applying multiple data sources to drive
process improvement and determine performance

In this debate session delegates will discuss amongst their


peers whether they agree or disagree with the statement and
provide case study examples in favour or against. There will
be two facilitators for this session; one for and one against to
defend each side

D N Prasad, Head of People Technology and Operations &


People Brand APAC, Google

Facilitator: Roy Rimington, Senior Consultant at


Civil Service College
Panellists:
Jian Chieh Chew, Director, Operation Excellence
APAC, eBay
Vineet Dwivedi, Head of Business Solutions & Six Sigma Master Black Belt, Honeywell International
Sean Shao Changqiang, Regional Lean Six Sigma
Manager, Fuji Xerox Global Services

Uncovering HR and ITs role in the Lean organisational journey


- Identifying the missing links in developing the process to a
Lean transformation

Saju George, Director of HR Operations (Asia), Microsoft

16.55

Closing Remarks by Keynote Speaker:


Sean Shao Changqiang,
Regional Lean Six Sigma Manager, Fuji Xerox Global Services

End of Conference Day One

14th Annual

Lean Six Sigma and Process Improvement Summit Asia 2013

19 and 20 March 2013

Grand Copthorne Waterfront Hotel Singapore

CONFERENCE AGENDA : Day 2


8.00

Exhibition Hall opens

8.30

Registration and Refreshments

9.00

Opening speech: Conference Producer

9.05

Chairmans opening speech:

10:40

Anirvan Sen, Shared Services Thought Leader, Global


Experience, Holistic Process Improvement Leader, GE

Interactive Panel Discussion


In-house Vs. Outsourced Process Improvement Identifying the convenience factors
In this session the panel of speakers across industries will
review the pros and cons of in-house and outsourced
process improvement systems before passing the discussion onto delegates who will be split into two groups in
house or outsourced in order to discuss amongst their
peers and vote
Understanding your organisational structure, composi tion, culture and mind set; in order to determine what
process improvement system suits your organisation
Discovering in-house systems; project management,
training, cost, timescale and risk management
Uncovering outsourced systems; risks, relationships, cost,
timescale and confidentiality
Facilitator: Christine Hawkins, Asia Pacific Market
Intelligence and Strategic Improvement Projects,
Hewlett Packard
Panellists:
Sukhavasi Venka Vamsi, Vice President Strategy and Business Development, Citi Private Bank
Shibashiss Chakraburtty, Head of Business Excellence, ANZ
Fahrurazi Baharum, Six Sigma Master Black Belt, PETRONAS
Case Study

9.40

Implementing quality frameworks with Lean Six Sigma


processes Understanding the complexity of those frameworks in order to streamline the whole process
This session will present a real-time project example and
will uncover how successful quality frameworks can be
implemented within your operations to streamline the
whole process
Defining measurable operational strategies to align
business objectives with quality
Uncovering the complexity of those frameworks in order
to streamline the whole operational process
Understanding business behaviours and mapping them
effectively against your objectives and leadership styles
Probal Banerjee, Program Head, Amazon

Facilitator: Sean Shao Changqiang, Regional Lean Six


Sigma Manager, Fuji Xerox Global Services

In this session delegates are invited to gather at a table of


their preference consisting of a theme
Process
Speed
Quality
Waste

Panellists:
Vineet Dwivedi, Head of Business Solutions & Six Sigma
Master Black Belt, Honeywell International
Sukhavasi Venka Vamsi, Vice President Strategy and
Business Development, Citi Private Bank
Mathias von Bescherer, Director Operations at Microsoft
Fahrurazi Baharum, Six Sigma Master Black Belt, PETRONAS
Amanda Low, APJ SBS Service Management & Support
Services, Merck

Each table will be facilitated by 1 leading solution provider,


who will lead the informal discussions. If you are a
solution provider, take advantage of this opportunity to
show thought leadership by hosting 1 of these themed
tables. If you are an end user, leverage the platform to
exchange insights with industry peers.

VALUE CREATION

9.15

Special Networking Coffee Break


What are your key drivers for implementing Lean Six Sigma
and Process Improvement?

11.10

Networking Lunch

Case Study

One-on-One Meeting Continued

Applying Green to Lean Six Sigma to improve your


operational processes

This session is tailored for those of you who have long been
certified as a Black Belt to learn a little something from the
newest additions to the Six Sigma family and vice versa.
Also, if you are a yellow belt, green belt or master black
belt, join in and share tips and advice on the principles of
Lean Six Sigma and how best to execute strategies

This session will present a real-time project example of


how you can apply Lean Green principles to cut costs and
achieve operational excellence
Implementing value stream mapping to eliminate non
added value processes and increase efficiency and
sustainability
Highlighting the benefits of Lean; low cost, waste
elimination resulting in quicker yield in results
Uncovering the long term benefits of innovation,
improvement and strategy
Agnes Oon Bautista, Regional Senior Advisor, First Choice &
Performance Improvement DHL Global Forwarding
Management (Asia Pacific) Pte Ltd
Open Q&A Discussion

11.50

12:30

Quantifying Social Media as a tool to measure the success


of your Process Improvement projects
In this open Q&A session speakers across industries will be
invited to question each of their peers on how they quantify and leverage Social Media in the journey to process
excellence. The floor will be open for delegates to ask
questions they may have.
Leveraging Social Media to cement organisational
commitment to Process Improvement and pave the way
for excellence
How is the success of your Process Improvement project
measured through the use of Social Media
Utilising Social Media in order to improve internal frame
works, motivate and upscale the mind-set of employees
and drive customer culture transformation

14th Annual

Lean Six Sigma and Process Improvement Summit Asia 2013

CONFERENCE AGENDA : Day 2

19 and 20 March 2013

Grand Copthorne Waterfront Hotel Singapore

MANUFACTURING STREAM

SERVICE STREAM

IT STREAM

FINANCE STREAM

Transforming Manufacturing Operations

Transforming Service Operations

Transforming IT Operations

Transforming Finance Operations

Identifying and measuring value added services to improve process excellence adapting
Lean Six Sigma processes to suit a labour driven
workforce
Case Study
Chairperson: Vineet Dwivedi, Head of
Business Solutions & Six Sigma Master Black Belt,
Honeywell International
Uncovering how to motivate and engage
employees in the process of service delivery
Removing unnecessary complexities to
ensure that projects are sustainable and
continue to deliver added value
Optimising investments in process
excellence to ensure projects deliver
added value beyond cost reduction
Learn from organisations across all stages
of LSS and PE

Leveraging cloud computing to enhance


operational processes and streamline costs

Adopting a more customer centric approach to


your operations and business process management through Process Excellence

Minimising defects and increasing the speed


of your operations to ensure quality and
customer satisfaction
Case Study
Chairperson: Representative from Toyota
Developing agile capabilities to respond
to changing environments both internal
and external
Integrating Lean and Six Sigma tools to
reduce the amount of defects
Implementing Six Sigma and Process
Excellence to enhance product quality
Learn from organisations across all stages
of LSS and PE

13.30

Stream Session
This dedicated stream is tailored to each industry. Learn and
discuss the most pressing issues you are facing specific to your
industry sector. Delve deep into the commercial, regulatory
and operational challenges obstructing your path to Process
Improvement or find out how other industries are tackling
these issues from an alternative perspective.

Case Study

15.10

Networking Coffee Break


Panel Discussion

15.40

Applying Lean Six Sigma to your advertising


and marketing
This panel discussion will highlight the significance of

Uncovering effective BPM strategies


Understanding business behaviours and
mapping it effectively against your
objectives and leadership styles
Streamlining your business processes and
maximizing transparency of information
and data
Learn from organisations across all stages
of LSS and PE

Improving your operational process through marketing


and advertising processes using Six Sigma methodology
Uncovering the benefits of efficient marketing processes
in order to keep or gain more market share
Utilising marketing and advertising streams in order to
develop a customer experience culture within your
organisation applied through Lean Six Sigma principles
Evaluating the benefits of marketing and advertising
performance measurement in order to prioritise
improvement actions systematically.
Facilitator: D N Prasad, Head of People Technology and
Operations & People Brand APAC, Google
Panellists:
Percival Virrey, World Wide Lean Transformation Leader &
Six Sigma Master Black Belt, LED Semiconductor Co., Ltd
Jian Chieh Chew, Director, Operation Excellence
APAC, eBay
Dr. Khwaja Moinuddin, General Manager Process Excellence, Maersk Line

SUSTAINABILITY AND RISK MITIGATION

Counteracting risk during the transformation process in


order achieve sustainability
This session will present case studies and will uncover how
you can devise a plan to counter risk by fixing what you
dont understand and identifying the top root causes of
failure
Understanding the market value of sustainable improve
ment uncovering the long term benefits from the start
in order to identify risk
Mitigating risk and utilising Six Sigma and Process
Improvement frameworks in the process
Incorporating strategies to reduce risk, manage data
and cut costs in order to streamline the whole process
Sean Shao Changqiang, Regional Lean Six Sigma
Manager, Fuji Xerox Global Services

Case Study
Chairperson: Mathias von Bescherer
Director Operations at Microsoft

BIG IDEAS

16.45

The future of Lean Six Sigma and Process Improvement


Global Trends and Implications
In this session Lean Six Sigma and Process Improvement
professionals across industries will discuss what is on the
horizon for Lean Six Sigma and Process Improvement
across Asia
Raising the competitive bar in order to reshape the
customer of the future through a perfect value creation
process that has zero waste in order to stay ahead in the
competitive market
Deploying technology to drive operational excellence
Uncovering the shift from an internal to an external
focus tools associated with collecting and analysing
the Voice of the Market.
Facilitator:
D N Prasad, Head of People Technology and Operations &
People Brand APAC, Google
Panellists:
Dr. Khwaja Moinuddin, General Manager Process Excellence, Maersk Line
Probal Banerjee, Program Head, Amazon
Mathias von Bescherer, Director Operations at Microsoft

17.05

Closing Remarks by Chairman:


Anirvan Sen, Shared Services Thought Leader, Global
Experience, Holistic Process Improvement Leader, GE

Overcoming obstacles, challenges and pitfalls - Applying best practices to your Lean Six Sigma and Process
Improvement programme
Have you got a growing concern? Want to achieve market
leadership? What is stopping you from achieving operational
excellence? In this LIVE Interview session, delegates will have
the opportunity to have their pre-submitted questions answered by a Lean Six Sigma Industry professional. This interview
offers you a chance to not only view the successes but the
pitfalls of running a Lean Six Sigma project

Maximising customer loyalty to retain and


win new customers
Understanding customer demands and
educating those needs back to the customer
Uncovering changes in quality culture
and align it with your process improvement
strategy
Learn from organisations across all stages
of LSS and PE

Pradeep Bhanotha, Chief Operating Officer, Global Development Technology Services, Barclays Bank

Live Interview

16:15

Case Study
Chairperson: Sukhavasi Venka Vamsi,
Vice President Strategy and Business
Development, Citi Private Bank

End of Conference Day Two

14th Annual

Lean Six Sigma and Process Improvement Summit Asia 2013

19 and 20 March 2013

Grand Copthorne Waterfront Hotel Singapore


Workshop A

Take advantage of the range of exclusive


sponsorship opportunities this event has
to offer...

09:00am 12:00

(Including networking break & lunch)

Implementing Change Management


Developing a new framework for change management in order to break resistance to change, maximise customer value while minimising waste and to drive
process improvement in your organisation
Facilitator:





Ashutosh Pandey, Quality, Strategy & Operations


Management Lead, Nokia Siemens Networks
Atul Ghai, Global Head of Lean Six Sigma,
Nokia Siemens Networks

Rationale:
This workshop will demonstrate how organisations can
integrate mechanisms into their process improvement plan in order to
help create successful change management initiatives. The workshop
will also demonstrate the importance of sustaining BPM through the right
leadership support by developing the mind-set of the leader
The key highlights of this session include:
- Identifying fundamental mind sets in change leaders
-Highlighting critical areas needed for change
-Developing a new understanding of change management
08.30
09.00
09.15

10.00

10.45
11.15

12.00

Registration
Welcome from Workshop Leader
Embedding change management through all layers of the
organisation in order to guarantee stakeholder buy-in for
process improvement investments
Uncovering the necessary tools and processes of cultural
change management in order to strengthen knowledge
management systems amongst employees
Networking Break
Uncovering how to optimise your leadership skills in order to
lead sustainable change across teams and management
levels
End of workshop and Lunch

The 14th Annual Lean Six Sigma and Process Improvement Summit Asia 2013
will be attended by key decision-makers across all sectors; dedicated to
process improvement and improving their six sigma systems. Focused and
high-level, this event is a resourceful platform to initiate new business
relationships from across the lean, six sigma, and process improvement and
operation innovation spectrum.

Take advantage of this exclusive opportunity and enjoy sponsor benefits:



Achieve thought leadership by exhibiting: showcase your expertise, inter


act and forge relationships with the Lean Six Sigma Professionals and
Process Excellence community

Maximise your exposure by leveraging on our marketing resources,


including print and online advertisements, website and email campaigns
to Lean Six Sigma Professionals and Process Excellence community

Optimise your influence: chair the event it is your opportunity to


influence the audience and position your organisation as industry leader

Position yourself a step forward from other vendors by hosting a


networking lunch or drinks reception and discuss business in an informal
way

Tailored business development arrangements: target prospective industry


professionals through pre-arranged meetings to ensure you are meeting
the right people and developing the business relationship you desire
Enhance you credibility through free live product demonstrations.
Sponsorship opportunities are deliberately limited to ensure our
delegates are receiving solutions from thought leaders in the market.
Call us today to explore how we can best leverage this platform to
customise a package that achieves your business objectives.
Get in touch at +65 6722 9388 or email enquiry@iqpc.com.sg

REGISTRATION INFORMATION

Booking Code: 12895.007

Vendor

Primary

Conference
Packages

Standard

Early bird booking


Book and Pay before
11th Jan 2013

Standard

Early bird booking


Book and Pay before
11th Jan 2013

Conference
+ 1 Workshop

5248 (save 350)

4948 (save 650)

4248 (save 350)

3948 (save 650)

Conference

4299

3999 (save 300)

3299

2999 (save 300)

19 and 20 March 2013

Grand Copthorne Waterfront Hotel Singapore

DELEGATES REGISTRATION DETAILS

Workshops only

1299

1299

5 WAYS TO REGISTER

+65 6722 9388

enquiry@iqpc.com.sg

+65 6720 3804

www.sixsigmaasia.com

IQPC Worldwide Pte Ltd, 61 Robinson Road,


#14-01 Robinson Centre, Singapore 068893
TEAM DISCOUNTS

IQPC recognises the value of learning in teams.


Group bookings at the same time from the same company
receive these discounts:
3 or more 7% 5 or more 10% 8 or more 15%
This offer is exclusive of the early bird discount. Call us for a
special discount rate for teams of 10 and above.
Not applicable to workshop(s) and/or site visit(s) only
bookings.
VENUE

Grand Copthorne Waterfront Hotel Singapore


392 Havelock Road Singapore, 169663 Singapore
T. +65 6733 0880
F. +65 6737 8880
CONFERENCE DOCUMENTATION

I am registering as a delegate, please send me an



extra set of Conference Documentation with Audio CD

with a SGD100 discount: SGD699.
I cannot attend the event, please send me the

Conference Documentation and Audio CD at SGD799.
I cannot attend the event, please send me the

Conference Documentation only atSGD549.
Orders without immediate payment or credit card details
will incur a processingfee of SGD99 per order.
(N.B. ADVANCE ORDERS WILL DETERMINE WHETHER
OR NOT THIS CONFERENCE WILL
BE RECORDED - PLEASE ENCLOSE PAYMENT WITH
YOUR ORDER.)
Any custom duties & taxes imposed on the shipment of
order/s shall be borne by the recipient.

IQPC CANCELLATION,
SUBSTITUTION POLICY

POSTPONEMENT

AND

You may substitute delegates at any time by providing reasonable advance notice to iqpc.
For any cancellations received in writing not less than eight (8) days
prior to the conference, you will receive a 90% credit to be used at another iqpc conference which must occur within one year from the date
of issuance of such credit. An administration fee of 10% of the contract
fee will be retained by iqpc for all permitted cancellations. No credit will
be issued for any cancellations occurring within seven (7) days (inclusive) of the conference. In the event that iqpc postpones an event
for any reason and the delegate is unable or unwilling to attend in on
the rescheduled date, you will receive a credit for 100% of the contract
fee paid. You may use this credit for another iqpc event to be mutually
agreed with iqpc, which must occur within one year from the date of
postponement. Except as specified above, no credits will be issued
for cancellations. There are no refunds given under any circumstances.
Iqpc is not responsible for anyloss or damage as a result of a substitution, alteration or cancellation/postponement of an event. Iqpc shall
assume no liability whatsoever in the event this conference is cancelled,
rescheduled or postponed due to a fortuitous event, act of god, unforeseen occurrence or any other event that renders performance of this
conference impracticable, illegal or impossible. For purposes of this
clause, a fortuitous event shall include, but not be limited to: war, fire, labor strike, extreme weather or other emergency. Please note that while
speakers and topics were confirmed at the time of publishing, circumstances beyond the control of the organizers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such,
iqpc reserves the right to alter or modify the advertised speakers and/or
topics if necessary without any liability to you whatsoever. Any substitutions or alterations will be updated on our web page as soon as possible.
Discounts:
All Early Bird Discounts require payment at time of registration and
before the cut-off date in order to receive any discount. Any discounts
offered whether by iqpc (including team discounts) must also require
payment at the time of registration. All discount offers cannot be combined with any other offer.
YOUR DETAILS:
Please email our Database Manager at enquiry@iqpc.com.sg and inform them of any
incorrect details which will be amended accordingly.
DATA PROTECTION:
Personal data is gathered in accordance with the Data Protection Act
1984. Your data may be passed to other companies who wish to communicate with you offers related to your business activities. If you do not
wish to receive these offers, please tick the box below.
Please do not pass my information to any third party.

Title:

Mr.

Mrs.

Ms.

Dr.

Other

First name:

Surname:

Job Title:

Department:

Email Address:

Company:

Address:

Country:
Telephone:

Postcode:

OFFICE

MOBILE

Fax:

Approving Managers Name:


Email Address:

DD / MM / YYYY

Date:

Approving

Delegates
Signature:

Managers

I agree to IQPCs

Signature:

payment terms.

If the invoice is to be addressed for the attention of a different person than the delegate, please complete the details below:
First name:

Surname:

OFFICE

Email Address:

Telephone:

If you have not received an acknowledgement before the conference please call us on +65 6722 9388 to confirm your booking.

PA

PAYMENT DETAILS

I WISH TO PAY BY CREDIT CARD: PLEASE DEBIT MY CREDIT CARD


Card Type:

Visa

Mastercard M

Card Number:

American Express

Expiry Date:

Name Printed on the Card


:
Signature:

BY DIRECT TRANSFER

Date:

DD / MM / YYYY

Please quote 12895.007 with remittance advice

IQPC Bank Details:

Account Name:
IQPC WORLDWIDE PTE LTD
Account Number: 147-048128-001
Swift Code: HSBCSGSG
Bank Address:
The Hong Kong and Shanghai Banking Coporation, 21 Collyer Quay,
#08-01 HSBC Building, Singapore 049320
All bank charges to be borne by the payer. Please ensure that IQPC receives the full invoiced amount.

PAYMENT TERMS
Registrations/orders received without immediate payment or credit card details will incur a processing fee of SGD 99 per
registration/order. Payment is due in full upon receipt of invoice.Full payment prior to the event is mandatory for attendance.

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