Proposed Reorganization

of the Northampton
Housing Authority

Northampton Housing Authority

We remain committed to ensure decent, safe and
affordable housing, & economic diversity in the
Community.

Culture does not change because we desire to change

it. Culture changes when the organization is
transformed the culture reflects the realities of people
working together every day. Frances Hesselbein.

Project Summary

Reorganize current structure to operate in

a fashion that not only saves money, but
allows us to operate as a cohesive team to
maintain the assets while providing
excellent customer service to our
residents, and the community.

Problem Statement

The current organizational structure is ineffective and

has perpetuated the below causes and concerns.

Poor customer service in a number of areas;

No accountability;
Overlapping purposes and responsibilities;
Breakdown in communication where employees are acting on their own;
No quality control;
Alienated workforce with low morale;
Decrease in efficiency;
No cohesive way of handling customer service issues

Current Organizational Chart

Objectives

This Proposed Organizational Structure will allow for;

A hierarchy to see where productive ideas are coming from and

work to encourage that flow of positivity:
Clear definition of roles and responsibilities;
A collaborative team approach for the same goals;
Raises efficiency and enhances effectiveness;
A revised detailed organizational chart;
Reform of status & working conditions to impact staff & resident
morale & satisfaction;
Training of staff to provide exemplary customer service while
complying with state, federal, local laws & regulations;
An estimated cost savings.

Proposed Organizational Chart

Positions To Be Eliminated Based

on Proposed Organizational Chart
Maintenance Director
Mixed Population Service
Maintenance Clerk
Director of Finance
Leased Housing Specialist

Open Positions Based on

Proposed Organizational Chart

Administrative
Administrative

Support

Receptionist

HR/Payroll/Benefits
Accounts

Payable

Maintenance
Porter

(3)
Service Technician

Budget
Administrative Positions
Executive Director
Controler
Assistant Executive Director
Receptionist
Accounts Receivable
Chief Accounting Officer
Accounts Payable
Voucher Property Manager
Public Housing Property Manager
Lease Enforcement
Public Housing Assistant Manager
Public Housing Certification Specialist
Voucher Certification Specialist
Voucher Assistant Manager
Administraive Assistant
Inspector
Payroll/HR/Benefits
PT RSC $32,000.00 Grant

MA LEAP

Salary
MA LEAP
$ 103,000.00
$ 30,000.00
$ 72,000.00
$ 25,960.00
$ 57,761.00
$1,500.00 $ 71,000.00 $ (1,500.00)
$ 26,520.00
$ 62,104.00
$ 51,713.00
$ 36,176.00
$1,000.00 $ 38,633.00 $ (1,000.00)
$ 30,951.00
$ 41,500.00
$ 37,701.00
$ 25,000.00
$ 45,000.00
$ 60,000.00
TOVAH
0.00
Total
$ 815,019.00

Admin Budget
Per Jon & Gary FY 16

$ (844,813.00)

Savings Maint
Savings Admin

-$25,129.00
-$29,794.00

Total Savings

-$54,923.00

Maintainance Position
Salary
Senior Service Technician (2)
$
Service Technician LVL Two (5) $
Service Technician Lvl One (4)
$
Porter (3)
$

115,996.00
223,861.00
148,819.00
64,350.00

Total

553,026.00

Per Jon & Gary FY 16

Maintenance Budget

(578,155.00)

Evaluation

Once Approved:
Employees

in positions to be eliminated will

be considered for all newly-created positions
for which they are qualified.
Any positions remaining will be posted in
house.
Should there be a need, once all avenues
above exhausted, outside search to begin.