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South Puget Sound Community College

CIS 109 Syllabus

TITLE: Human Dimensions in the Office CLASS: CIS 109


CREDITS: 3 PREREQUISITE: None

Instructor: Staci Groeschell Office: Bldg 34, Room 112


E-mail: sgroeschell@spscc.ctc.edu Office hours: by appointment
Phone: 754-7711 ext. 4726 If possible, please contact me by e-mail.

OPTIONAL TEXT: Human Relations Personal and Professional Development, DeCenzo, David
REQUIRED PACKET: The Fun Book, Dr. Robert Rohm, Personality Insights
Uniquely You, Professional’s Personality Profile, Mels Carbonell
You’ve Got Style, Dr. Robert Rohm
Flip Chart
Online, computerized report; access code obtained from your instructor
Students need to provide two ScanTrons and a #2 pencil for tests
I. COURSE DESCRIPTION:
Theory behind effective interaction on the job. Includes problem solving, conflict resolution,
communication styles and climates, motivation, effective group participation, and adapting to a
changing work environment, which includes understanding workforce/workplace diversity. 1 11

STUDENT LEARNING OUTCOMES:


The student will be able to:
A. Recognize and effectively respond to significant workforce, societal and organizational
changes that have human relations implications.
1. Workforce/workplace diversity
2. Globalization
3. Cultural differences (variables)
4. Company downsizing & restructuring
5. Core employees and the contingent workforce
B. Identify the factors affecting job satisfaction.
C. Recognize and deal with individual differences resulting from personality traits,
cultural background and values.
1. Individualistic and collectivistic thinking
2. Development of self concept and the impact on employee behavior
D. Understand what factors affect employee motivation.
E. Identify major sources of job stress and develop a strategy for managing stress and
burnout.
F. Identify techniques in preventing and/or resolving conflict between the employee and
co-workers, supervisors, and the organization.
G. Identify the basic steps in the communication process and analyze the barriers and
bridges to effective communication.
H. Work effectively in a group, including identifying factors influencing behavior
in groups.
I. Define how to recruit and select competent employees, how to adapt employees to the
organization through training and development, and how to sustain high levels of achievement
through performance evaluation systems.
J. Define power, politics, and status and its relationship to organizational life and to
understand how best to use them to achieve positive outcomes.

III. COLLEGE-WIDE ABILITIES:


A. 1Understand themselves and others as they interact in a global environment.
B. Demonstrate skills in dealing with differences and managing interpersonal relationships.
C. Understand fundamental ethical issues and their related responsibilities and liabilities.

IV. COURSE CONTENT:


A. Working in a Diverse Society
1. Cultural differences
2. Gender issues
3. Age issues
B. Conflict Handling Skills
1. Sources of conflict
2. Methods of conflict resolution
C. Dealing with Change
1. External and internal forces of change
2. Why people resist change
3. Adapting to change
D. Work Motivating and Productivity
1. Theories of motivation
2. Linking motivation to productivity
E. The Communication Process
1. Enhancing communication effectiveness
2. Barriers to effective communication
3. Bridges for effective communication
4. Active listening techniques
5. Aligning verbal and non-verbal cues
6. Developing feedback skills
F. Team building
1. Group process
2. Work groups
G. The Sources and Consequences of Stress
1. Personal
a. Personality type
b. Family, financial, wellness
2. Job-related
a. Task demands that over- or underutilize skills & abilities
b. Role ambiguity, conflict, and overload
c. Prejudice, discrimination, harassment
3. Positive methods of dealing with stress
H. Employment Process
1. Laws promoting equal opportunity.
2. Job description
3. Recruiting and selecting
4. Orientation and training
5. Performance evaluation
6. Building labor-management relations
I. Power, Politics, and Status
1. Dealing with office politics
2. Portraying the proper image
3. Being loyal
4. Accepting challenging assignments
5. Negotiating and compromising
6. Finding a mentor
7. Supporting your boss

1COURSE POLICIES:

Academic Honesty: Breach of any of the categories (cheating and plagiarism) found in the document
Statement of Academic Honesty may result in dismissal from the college as outlined in the Code of Student
Rights and Responsibilities. A copy of the document on Academic Honesty may be found on the SPSCC
intranet. Knowledge of the information contained in these documents is the student’s responsibility.

Reference http://www.spscc.ctc.edu/student_services/code_of_rights_responsibilities.html

Financial Aid: Students receiving financial aid should ALWAYS check with financial aid prior to withdrawing,
signing an incomplete contract, changing to an audit, or receiving an F or V grade in a class.”

“V” AND “I” GRADES:

Students not attending class after the midpoint of the quarter will receive a “V” grade. The class requirements
have been discussed in detail; therefore, NO incompletes will be given for not meeting the requirements for
CIS 150 unless prior arrangements have been made with me.

SPECIAL NEEDS:

If you have special needs relevant to classroom participation, please see me before class. It is also
recommended that you contact the counseling center.

SUPPORT SERVICES AVAILABLE:

• Library, Writing, Math Centers


• Computer Labs
• Disability Support Services
• Tutoring available if enrolled in technical program

GRADING POLICIES:

Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50% (10% deduction for make-up test)


Test #1 = 15% Test #2 = 15% Final = 20%
Assignments. . . . . . . . . .. . . . . . . . . . . .. . . . . .35%
Check-in assignments . . . . . . . . . . . . . . . . . . .15%

Grading Scale:
95 - 100 = A 75 - 79 = C
92 - 94 = A- 72 - 74 = C-
90 - 91 = B+ 70 - 71 = D+
85 - 89 = B 65 - 69 = D
82 - 84 = B- 62 - 64 = F
80 - 81 = C+
EXPECTATIONS:

• Attend each class session. You will receive a tentative class schedule. If you are absent, it is your
responsibility to obtain assignment/testing information from another class member or me.
• If you are absent, follow the homework and testing policies as described above.
• Turn in assignments on the due date and complete tests in class during the scheduled time.
• This course utilizes the interactive approach that requires the awareness and development of skills, as
well as a grasp of personal and interpersonal relational concepts. You will participate in large and
small groups to practice and experience direct learning. During this quarter, we will be forming a
small, temporary community, but a community nevertheless, so privacy and respectfulness is essential.
It is inevitable that personal issues will arise and it is important that each of us in the class understands
that personality/behavior is the topic at hand. Please be considerate of others in the classroom as well
as those outside the classroom with which you choose to use as examples. Also, please consider the
classroom to be a private place and that any personal information revealed during class REMAINS IN
THE CLASSROOM.

HOMEWORK ASSIGNMENTS:

All homework and check-in assignments must be turned in on the due date to receive a full grade for the
Homework/Check-In Assignments portion of the class. Some assignments may not be turned in late and
others will be accepted late for half credit if the assignment is turned in by the next class. Assignments turned
in later than one class past the due date will not receive credit.

• Your homework grade will be based 90% on content and 10% on presentation—grammar, punctuation,
and flow.
• Your homework grade will be calculated by dividing the number of points you earned by the total number
of points available.

TESTS:
• Tests #1 and #2 are Scantron (True/False and multiple choice), and the finial is short answer. Tests will be
completed during class. If you take a make-up test, your grade for the make-up test will
reflect a 10% deduction.

LABELING PAPERS:

All assignments must be typed, 12 pt. font size, Times New Roman, and 1.5” line spacing. You may print
single or double-sided. Please staple your papers in the upper left-hand corner before submitting it to me.
Also, properly label your paper in the upper right-hand corner of the first page. Assignments not typed will
not be graded and will be considered late when resubmitted.

Student Name
Groeschell
CIS 109
Name of Assignment
ATTENDANCE:

As in the workplace, you must attend class and be on time. You will sign in within the first five minutes of
class. If you are not present, you are considered absent or tardy. You are given three “freebees” before your
grade is affected. Prearranged absences are still absences—again, if you are not present, you are considered
absent or tardy. Four absences or tardies reduces your grade by one letter. If you are absent or
tardy, it is your responsibility to obtain assignment/testing information from another class member or me.

DISCLAIMER:

The instructor reserves the right to make adjustments in the operation of this course to enhance students
learning and meet the objectives of CIS 109.

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