Professional Documents
Culture Documents
Premier-ESA Product
Presentation
Problems facing IT
Managers
Inno
vatio
n
Maint
enanc
e
Know
ledge
Bud
get
Profes
sional
Suppo
rt
Capa
city
Premier-ESA
Enabled by EXCEED. Empowered by Microsoft.
Problems facing IT
Managers
Innovate; 20%
Maintain; 80%
Premier-ESA
Enabled by EXCEED. Empowered by Microsoft.
Market Awareness
Premier-ESA
Enabled by EXCEED. Empowered by Microsoft.
Premier-ESAs aim
Managing
Results
Premier-ESA
Managing
Resources
Premier-ESA
Enabled by EXCEED. Empowered by Microsoft.
Premier-ESA
Consultation
Support
Awareness
Competency
Staff
Deployment
Premier-ESA
Enabled by EXCEED. Empowered by Microsoft.
Service Categories
Premier-ESA
Enabled by EXCEED. Empowered by Microsoft.
Premier-ESA
Enabled by EXCEED. Empowered by Microsoft.
Premier-ESA
Enabled by EXCEED. Empowered by Microsoft.
Microsoft Premier
Packages
Premier-ESA
Enabled by EXCEED. Empowered by Microsoft.
10
Microsoft Premier
Services
Supportabilit
Supportabilit
y
y Reviews
Reviews
Health
Checks &
RAPs
Workshop
s
Chalk and
Talks
Dedicated Support
Engineering
Remediation &
Optimisation
Premier-ESA
Enabled by EXCEED. Empowered by Microsoft.
11
Services Flow
Customer
Pr
o
Va vid
lu e
e
de
i
ov lue
r
P a
V
EXCEED
Coordination
Collaboration
Premier-ESA
Enabled by EXCEED. Empowered by Microsoft.
Micr
osof
t
Customer Service
Entitlements
Service
EXCEED
Microsoft
Consultation
IT Assessment
Planning
Service Delivery
Deployment
Private Training
Public Training
Workshops
Health Checks
Proactive Support
Reactive Support
Premier Online
Premier-ESA
Add-ons
Enabled by EXCEED. Empowered by Microsoft.
Packs of 20 Hours
13
Service Delivery
Premier-ESA
Enabled by EXCEED. Empowered by Microsoft.
14
Service Delivery
Initiating &
Planning
Premier-ESA
Enabled by EXCEED. Empowered by Microsoft.
Service
Execution
Closing
15
Covered Products
Description
Windows Services
Active Directory Upgrade
Exchange 2010 Upgrade
Exchange 2010 Unified Messaging
Lync 2010 Standard
Lync 2010 - Enterprise
System Center Configurations Manager
2012
System Center Operations Manager 2012
System Center Virtual Machine Manager
2012
System Center Data Protection Manager
2012
System Center Service Manager 2012
System Center Orchestrator 2012
Forefront Identity Manager
SharePoint 2010
Enterprise Project Management 2010
Customer Relationship Manager 2010
Active Directory Rights Management
Premier-ESA
Enabled Services
by EXCEED. Empowered by Microsoft.
Enrolled
Listed
Premier
16
Service Points
Premier-ESA
Enabled by EXCEED. Empowered by Microsoft.
17
Service Points
Type
Locatio
n
Consultati
on
Deploym
ent
Traini
ng
Public
Workshop
Day
EXCEED
40
30
50
Day
Custom
er
45
35
45
N.A
Premier-ESA
Enabled by EXCEED. Empowered by Microsoft.
18
Premier-ESA Team
Premier-ESA
Enabled by EXCEED. Empowered by Microsoft.
19
Reduce
Costs
Improve
Satisfaction
Increase
System Uptime
Assist with
Software
Deployment
Improve
Competencies
Resolve
Issues/Incident
s
Premier-ESA
Enabled by EXCEED. Empowered by Microsoft.
20
Premier-ESA
www.exceedgulf.com/premier-esa Vis
i t us
@
21