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TheCorrelationBetweenEstablishmentOf
EfficientProjectManagementSystemAnd
QualityOfConstructionProjectsAt
ConstructionCompaniesInKajangby
DaudMohamadMohdHafizuddin
FromDraftThesisEPRB424Sem2,
AY1415(FYP2ThesisSemester2,
AY2014/2015)

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Malinen,H.."Projectmanagementbyresults",
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engineers:Preliminaryresearchsurveyfindings",InternationalJournalofProject
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Binici,H.."March12andJune6,2005BingolKarliovaearthquakesandthedamages
causedbythematerialqualityandlowworkmanshipintherecentearthquakes",
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papertext:
THECORRELATIONBETWEENESTABLISHMENTOFEFFICIENTPROJECTMANAGEMENTSYSTEM
ANDQUALITYOFCONSTRUCTIONPROJECTSATCONSTRUCTIONCOMPANIESINKAJANGBy
MOHDHAFIZUDDINBINCHEROZANProjectSupervisor:DAUDBINMOHAMAD

12THESISSUBMITTEDINPARTIALFULFILMENTOFTHEREQUIREMENTS

FORTHEDEGREEOFBACHELOROFCIVILENGINEERINGCOLLEGEOF

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ENGINEERINGUNIVERSITITENAGANASIONAL2005LETTEROF
APPROVALTitleofThesis

:TheCorrelationBetweenEstablishmentOfEfficientProjectManagementSystemAndQualityOf
ConstructionProjectInKajangSubmittedBy:MohdHafizuddinBinCheRozanStudentID:CE088318
The

3abovethesis,submittedinpartialfulfilmentoftherequirementsforthedegree

ofBachelorOfCivilEngineering,CollegeOfEngineering,UniversitiTenaga
Nasional,hasbeenaccepted.Supervisor:DaudBinMohamadSignature:Date:
2March2015iiiDECLARATIONIherebydeclarethatthisthesis,submittedto
UniversitiTenagaNasionalaspartialfulfilmentoftherequirementsforthe

degreeofBachelorOfCivilEngineering,hasnotbeensubmittedtoanyother
universityofanydegree.Ialsocertifythattheworkdescribedhereinisentirely
mywon,exceptforquotationsandsummariessourcesofwhichhavebeen
dulyacknowledged.Thisthesismaybemadeavailablewithintheuniversity
libraryandmaybephotocopiedorloanedtootherlibrariesforthepurposeof
consultation.

2March2015MohdHafizuddinBinCheRozanCE088318ivDEDICATIONIdedicatethisthesistomy
belovedparentswhohavebeen,andforeverwillbesoclosetomethatIamabletofoundthewithme
wheneverIneeded,especiallyduringhardtimes.Theircontinuoussupportofmystudyhasmademewho
Iamtoday.Itistheirundividedandunconditionallovethatinspiresmetoreachhighertarget.Mysiblings
arealwaysbymysideandhelpsmeouthowevertheircan.Ialsoliketoincludeallmyfriends,especially
classmatesthathavehelpedandguidedmethroughouttheprocess.Iwillalwaysrememberand
appreciateallthattheyhavedone.Thisthesiswontbecompletedifnotwithouttheirhelp.Idedicatethis
thesisandgivewarmgratitudetoallthestudentsandstaffofUniversitiTenagaNasionalthathavebeen
directlyandindirectlyinvolvedwithmethroughoutmyyearsofstudyhere.v

27ACKNOWLEDGEMENTINTHENAMEOFALLAH,THEBENEFICENTAND

THEMERCIFULAlhamdulillah,allpraisetoAllahforHiswillingandblessinggive
methestrengthincompletingthis

paper.Aspecialandsincereappreciationgoestomysupervisor,EnDaudBinMohamadforhis
supervisionandsupportwhileIwasdoingthisthesisstartingfromthemomentIwasassignedtohim.His
contributionandhelpintermofconstructivecommentshasshapedthisthesisintoitsfinalform.Not
forgotten,myappreciationtomyexaminer,EnZakwanBinRamliforhisadviceandsupportregardingthis
topicduringoralpresentation.

38Iwouldliketoexpressmygratitudetothefatherfigureof

CivilEngineeringDepartment,HeadOfDepartmentOfCivilEngineering,IrZakariaCheMudaforhis
supportinmyundergraduateaffairs.Appreciationtomyacademicadvisor,EnMohdSufianBinAbdul
Karimforhishelpandguidancethroughoutmyundergraduateyears.Mygeneralthankyouand
acknowledgementgoestoallthelecturersandlabtechniciansofCollegeOfEngineeringfortheirco
operation.Sincere

24thankstoallofmyfriends,especiallyinCivilEngineeringclassfortheirhelp

and

supportduringmystudy.Iamforeverindebtwiththem.Thankyouverymuchforthefriendshipand
memoriesoftimespenttogether.Lastbutnotleast,themostspecialanddeepestappreciationgoesto
mybelovedparents,CheRozanBinIsmailandNikHazizahBintiNikIbrahimaswellasallmysiblingsfor
theirendlesssupport,loveandencouragementforthepastfewyears.Tothosewhoindirectly

32contributedinthisresearch,yourkindnessismeansawholeworldtome.

Thankyouverymuch.viABSTRACTThis
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paperissetuptofocusonthecorrelationbetweenestablishmentofefficientprojectmanagementsystem
andthequalityofconstructionproducedbyanefficientsystem.Theintentofthisresearchistoinvestigate
managementsystemsthatarereadilyandcurrentlyusedintheworld,especiallyinKajangareawhilst
providingtheresultofeachsystem.Thedataofprojectmanagementsystemforthisstudywillbe
obtainedfromquestionnairesthataredistributedamongconstructioncompanies.Managementsystems
usedindifferentcompaniesiscomparedtofindsuitablesystemtobeimplementedinconstruction
industryhereinMalaysia.Thesystemsareevaluatedtroughseveralcriteriaandthesamegoestoquality
ofconstructionprojectitself,whereitwillbeassessedbyusingassessmentsystem(QLASSIC)thatare
usuallyusedindeterminingaqualityofprojectdone.Byproducingthispaper,itistobehopedthatkey
playersintheconstructionindustryinMalaysiawilltakeintoaccounttheimportanceofestablishingproper
projectmanagementsystemiftheywishthattheirprojectwillmeettherequirementandsomehow
becomebeneficialtotheircompanies.Itisalsohopedthatbycreationofthispaperwillprovethe
importanceofanefficientprojectmanagementsystem.

22viiCONTENTSPageDECLARATIONiiiDEDICATIONiv

ACKNOWLEDGEMENTvABSTRACTviCONTENTS

ix

19LISTOFTABLESxiLISTOFFIGURESxiiCHAPTERIINTRODUCTION1.1
Introduction11.2BackgroundOfResearch11.3ProblemStatement21.4

Objectives31.5ScopeOf

40Study4viiiCHAPTERIILITERATUREREVIEW2.1Introduction52.2

ProjectManagementSystem(workmanshipproblem)52.2.1PoorProjectManagement52.2.2
UnsuitableConstructionMaterial52.2.3LackOfExperienceandCompetencyOfLabours62.2.4Poor
WeatherCondition72.3QLASSICAssessment72.3.1Introduction72.3.2ObjectiveofQLASSIC72.3.3
ScopeofQLASSIC82.3.4QLASSICProcessFlow92.3.5AssessmentofQLASSIC102.3.6Weightage
13

47CHAPTERIIIMETHODOLOGY3.1Introduction143.2

LiteratureReview143.3EstablishObjectives15ix3.4SetUpScopeOfStudy153.5DetermineAreaTo
ConductStudy153.6Questionnaire153.7AnalysisOfData163.8Conclusion&Recommendation16
CHAPTERIVANALYSISOFRESULT&

41DISCUSSION4.1Introduction184.2QuestionnaireDesign184.3Analysis

perquestion194.3.1SampleProfile194.3.2AwarenessofProjectManagementSystem214.3.3Quality
controlatsiteonmaterial224.3.4Concretequalityasconstructionmaterial244.3.5Qualityofbrickused
inconstruction254.3.6Roofingmaterialsquality274.3.7Timbermaterialsquality294.4Discussion32
x

22CHAPTERVCONCLUSION&RECOMMENDATION5.1Introduction355.2

Conclusion355.3Recommendation36REFERENCES37APPENDICES

AQuestionnaire39BRawDataInTableForm43CCumulativeanswersofquestionnaire44xi

42LISTOFTABLESTableNoPageTable2.1ComponentsofQLASSICscore
accordingto

category13xii

17LISTOFFIGURESFigureNoFigure2.1Figure2.2Figure2.3Figure2.4

Figure2.5Figure2.6Figure2.7Figure2.8
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InappropriategradeofaggregateFlowchartofQLASSICprocessflowExaminingvoidforflooringfinish
TestinginclinationforwetareaInspectingtheanglefordoorframeSurveyingtheedgesperpendicularity/
angleforinternalwallExaminingthevoidforinternalwallInspectingtheevennessofinternalwalls
surfacePage69101011111212

36CHAPTERIINTRODUCTION1.1IntroductionThischapterwilldiscussabout

theoverviewofpreliminarydevelopmentof

thisthesis.Onthischapter,thebackgroundstudyofthewholethesiswillbediscussed.Theproblem
statementofthispaperwillalsobepresented.Theobjectivesaswellasthescopeoftheresearchare
determinedonthischapter.1.2BackgroundOfResearchThe

6rapiddevelopmentofnewtechnologiesistakingplaceinrecentyearshas

hadstronginfluenceontheorganizationand

managementof

6productionprocesses.Itisevidentthatabetterorganizationand

managementsystemisnecessarycomponentofeverysuccessfulconstructionproject,particularlyalarge
one.

1Itisofutmostimportanceinanyprojectmanagementtoachieveeffective

andhighqualityresult.

6However,growingcomplexityofproductionprocessesandorganizationin

whichtheyareembedded,aswellasincreasingdemandonthe

6qualityofmanagementsystem,maketheproblemoffindingagoodandefficient
systema

6verydifficultone.Consequently,thereisahugedemandforadvancedsystem

thatcouldsupportthiscomplextask.

1Itisoftenbelievedthatmeasuringtheattainmentofprojectobjectivessuchas

timeandcostisverystraightforwardandthattheprojectmanagercan
thereforeeasilyconcentratehisattentionontherightthing.Thiswasperhaps
trueforyearsagoandinsmallerprojects.Intodayssocietyhowever,the
expectationoftheenvironmentarenolongersoobvious.Inadditiontothose

conventionalneed,likekeepingtotimeandcostobjectives,therearevarious
modernrequirementsthatmayberelatedtoemployment,architecture,safety,
ecology,climate,developmentofskills,ambitions,etc.Thesenew
expectationsmakeitmuchmoredifficultforprojectmanagementto
concentrateitseffortsontherightthingsandtomeasureandpresentthe
resultproperly.Ofcourse,theconventionalobjectivesconcerningtime,cost,and
alsoqualitybecomeevenmoreimportantparticularlyinlargeinvestment

projects.

25Customersatisfactionisaprimerequirementforanyorganizationthatwish

tostayinbusinessandincreaseitsmarketshare.Foracapitalprojectsuchas
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buildingconstruction,customerssatisfactionmeansthattheconstructionisdonewithingiventimeperiod
withhighqualityfinishonthestructureitselfwhilemeetingstatutoryandsafetyrequirementsinevery
aspect.1.3ProblemStatementRegardingthemethodsusedtoobtainandanalyzethedata,thispaper
willincludeseveralquestioninregardtoProjectManagementSysteminconstructionindustry.Someof
thequeriescanbebroughtinandelevatedinthisstudy.Firstly,constructionprojectoftensuffersfrom
poorperformancesuchasdelaysfromgiventimeperiod,whichlateronwillmakethecostofconstruction
wentoverbudgetandunabletomeetthequalitystandardsincetheyarerushingtofinishitafterdeadline.
Then,onlyafewstudieshaveconcentratedontheinfluenceofefficientprojectmanagementsystemin
constructionwiththequalityofthefinalproduct.Thiscanalsobeseenasinsufficientproofofthe
importanceinestablishingefficientmanagementsystem.Afterthat,whatisthevalueofusingthissystem
inconstructionindustryinMalaysia?WillithelpsinincreasingthequalityofindustryinMalaysia?Orwillit
somehowhasbiggeradvantagesinstore?Finally,theprojectsaregettingmorecomplexnowadays,
causingincreaseintheneedsofnewandefficientprojectmanagementsystem.Thisisbecausetheold
andconventionalsystemwillnotbeabletocaterwithincreasingworkloadandalsothedemandof
multitaskinginconstructionprojects.1.4ObjectivesThepaperintentstoidentifywhetherthe
establishmentofefficientProjectManagementSystemreallyrelatedwiththequalityofconstructionwork.
Hence,themainobjectivesofthispaperareasfollows:1)ProvingthatthepresenceofProject
ManagementSystemreallymakesignificantdifferenceinqualityofconstructionprojectespeciallyin
Kajangarea2)PresentinghowefficientisProjectManagementSystemthatcommonlyusedby
constructioncompanyinKajang3)Pointingoutthatimproperprojectmanagementsystemwillsomehow
leadtolowqualityinconstructionprojectssurroundingKajangarea4)Provingthatmostofthe
constructioncompaniesinKajangareabidingrulesandregulationsetupbygoverningbodiesandthat
mostofthemareabletoachieveminimumrequirementconstructionquality

481.5ScopeOfStudyThisstudyaimsto

highlightonusingprojectmanagementsystemwillsomehowinfluencethequalityoftheconstruction
projectsbycompaniesaroundKajangarea.Thetargetrespondentsforthisstudyareexecutivelevel
employeesinactiveCIDBsG7(gradeA)constructioncompaniesaroundKajang.Therespondentsare
chosenbasedontheircompanyspreferenceandtheirownavailability.Theypreferablyhavevast
experienceintheconstructionfieldgenerallyandinprojectmanagementspecifically.Thisway,theycan
provideindepthlookandsharetheirknowledgeregardingthesubjectusingprojectmanagementsystem.
Theaspectsthatwherelookedintoregardingthisstudyaretheeffectofconcrete,brick,roofandtimber
qualityusedinconstructionprojectswhichthenreflectsonthequalityofconstructionprojectitself.

12CHAPTERIILITERATUREREVIEW2.1IntroductionThetargetofthischapter

isto

takemuchcloserlookandfurtherinvolvementattheexistingliteraturethatarerelatedtothetopicofthis
thesis.Inparticular,thechapterwillbeinvestigatingtheroleofreflectionincapturingandsharingthe
unspokeninformation.Inthefollowingpages,therewillbesomepresentationonlinkedconcepttothis
topicandwillexplainwhatthisthesisisactuallyabout.2.2ProjectManagementSystem(workmanship
problem)2

4.2.1PoorProjectManagementIncompetenceinmanagingisgenerallyamain

factorofpoorconstructionproductivity.

N.A.Othman,M.A.OthumanMydin(2014)hadquotedfrom

4DaiJ.,PaulM.G.,WilliamF.M.,(

2009)thatthereasonmaybeduetolackofsupervisiononsite.Poorsupervisionwillsomehowleadsto
lowqualityworkmanshipandarecommonlyseenhappeningatvariousconstructionsite.Theyadded,the
abilityofmanagingconstructionsiteespeciallyisveryessentialasitwillaffectthedailyproductivity.2.2.2
UnsuitableConstructionMaterialAsN.A.Othman,M.A.OthumanMydin(2014)said,buildingmateriallike
timber,stoneandroofingaremostlyeasilyavailablefromlocalsupplier.Theyexcerptedfrom

37AhzaharN.,KarimN.A.,HassanS.H.,EmanJ.,(2011)

thatinmaterialmanagement,theabilitytocomprehendthenatureofthematerialsitselfandableto
preciselyperformingdiagnosisofdefectonthematerialisutmostimportant.Therebeingsaid,inabilities

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tounderstandcorrecthandlingandpreservationofwidespreadbuildingmaterialcansomehowleadto
buildingdefects.Butsometimesthecontractorhimselfisresponsibleinconstructingbuildingusinglow
gradematerialwhileusingsomemethodthatdoesnotabidetospecification.Moreover,thesechanges
areusuallydonewithouteithertheconsentfromclientorconsultantresponsiveness.H.Binici(2005)also
reportedthatimproperaggregateisthemaincauseofmanydestroyedhouseduring2005Bingol
Karliovaearthquake.Figure2.1showsaggregatesthathad

45beenphotographedinBingolwhereitisusedinprimaryschool

construction.Ofcourseaftertheearthquake,theschooltotallycollapse.Suchexampleofaggregate
containshighconcentrationoforganicmaterial.Plus,itdoesnotpossessparticularsizedistributionof
aggregate.Theorganicmaterialsuchassaltthatiscontainedintheaggregatecancausecorrosionofthe
reinforcementwhichsubsequentlycausingthestructuretoloseitsstabilityandbecomeeasilycollapse.
Figure2.1Inappropriategradeofaggregate2.2.3LackOfExperienceandCompetencyOfLabours
A.S.Ali&K.H.Wen(2011)statedthatKasun&Janaka(2006)saidthatproductivitydoesnotmeanto

46beachievedwithharderworkwithoutthecorrectworkpractices.

Industrystakeholdershavethesameopinionthatlackof

20skilledmanpoweristhemostimportantmattertobeconcernabout(Jorgeet

al,2005).WhileaccordingtoKazaz&Birgonul(2005),someconstruction
companiessuchasinTurkeyprefershorttermunskilled

worker,maybeduetotheirlowpay.Butintheend,thatis

4thefaultinprocessofattainingthestabilityofqualityassociatedissues.

2.2.4PoorWeatherConditionA.S.Ali&K.H.Wen(2011)alsostatedintheirpaperthatextremeclimate
conditioncouldverywellbethefactorinfluencingthelabourproductivityandworkmanshipwhichlateron
resultedinlowqualitybuilding.SuchcasecanbeseenatSaudiwhereitisveryhotanddryduringthe
summer.Thissituationresultedinsomeconstructionworksuchasconcretingveryhardtobe
commenced.2.3QLASSICAssessment2.3.1

11IntroductionQualityAssessmentSysteminConstruction(QLASSIC)isa

systemormethodtoassessandappraisetheworkmanshipqualityofabuilding
constructionworkbasedonConstructionIndustryStandard(CIS7:2006).
QLASSICenablesthequalityofworkmanshipbetweenconstructionprojects
tobeobjectivelycomparedviaa

samplingandstatisticalapproached.Thisassessmentisanalyzedinscoringsystemofpercentage(%)
2.3.2ObjectiveofQLASSIC?Evaluatethe

13levelofqualityinconstructionindustry?Havestandardizedquality

assessmentsystemasbenchmarkinconstructionworks.?Assistingcontractor
toachievedefectfreeconstructionwhencarryingouttheconstructionwork.?
Tobeusedascriteriainordertoappraiseperformancelevelofcontractors
basedonthequalityoftheirworkmanship.

?Becomesomesortof

7datacompilationforstatisticalanalysisinapproximatingthequalityand
efficiencyof

constructionindustry2.3.3

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2ScopeofQLASSICQLASSICsetsoutthestandardonqualityof

workmanshipforvariousconstructionessentialsofbuildingconstructionwork.
Thequalityofworkmanshipofaconstructionworkisassessedaccordingto
therequirementofthestandard.Marksareawardediftheworkmanship
complieswiththestandardrequirement.Thesemarksarethensummedupto
calculatetheQLASSICScore(%)forabuildingconstructionproject.QLASSIC
assessmentsarecarriedoutthroughsiteinspectionandusetheprinciplesof
firsttimeinspection.Constructionworksthatarerectifiedafteranassessment
willnotbereassessed.Theobjectiveofthisprincipleistoencouragethe
contractorto"DoThingsRighttheFirstTimeandEveryTime".2.3.4QLASSIC

49ProcessFlowFigure2.2:FlowchartofQLASSICprocessflow

2.3.5AssessmentofQLASSICHowtheassessmentisdone(Figure2.3Figure2.8)Figure2.3:
ExaminingvoidforflooringfinishFigure2.4:TestinginclinationforwetareaFigure2.5:Inspectingthe
anglefordoorframeFigure2.6:Surveyingtheedgesperpendicularity/anglerforinternalwallFigure2.7
:ExaminingthevoidforinternalwallFigure2.8:Inspectingtheevennessofinternalwallssurface2.3.6
WeightageTheweightageofassessmentofevaluationwhichareexternal

44works,architecturalworks,m&eworksandstructuralworksdistributed
accordingtothe

buildingcategory.Table2.1:ComponentsofQLASSICscoreaccordingtocategory

7Eachcategoryofabuildingcompriseasfollow:i)CategoryA(Landed

Housing)Detached,SemiDetached,TerraceandClusterHouse.ii)Category
B(StratifiedHousing)Flat,Apartment,Condominium,ServiceApartment
andTownHouse.iii)CategoryC(PublicBuilding)OfficeBuilding,Schools
andotherrelatedfacilities/buildingsbuiltintendedforpublicuse.iv)Category
D(SpecialPublicBuilding)HospitalsandAirportsonly

CHAPTERIII

24METHODOLOGY3.1IntroductionThegoalofthischapteristodescribethe
methodologythatisusedinthis

paperinordertoproperlyobtainthedataandthenanalyseit.Thischapterwillexplainmoreoneachpart
ofthemethodology.Fortherationaleofachievingtheobjectives,thisresearchhasusedquantitative
methodsbaseonthesurveyformandquestionnairewhichweredistributedtorespondentsfromalllevel
inconstructionproject.Methodofthisstudywasdividedintosevencorrespondingstages.Eachstageis
individuallycarriedouttoensurethattheobjectivesofthestudycanbeachievedviausingappropriate
research.Foreachobjective,theapproachadoptedtoguaranteethattheaimineachobjectiveis
achieved.Thesucceedingpartwillexplainbrieflytheworkprocedurethatwillbeimplementedinthis
study.3.2LiteratureReviewPerformpreliminarystudiesregardingthetopicofthesis.Thisincludes
researchingaboutpastjournalthathavebeenpublished,eitherinternationallyorjustinsidethecountry.
Then,readingpastyearsfinalyearprojectsofalmostsimilartopicdonebyseniorsinordertosetupthe
studyproperly.Afterthat,gatherasmanyasresearchdataregardingthetopiccollectivelyfromthose
journalsandpastyearprojecttobeincludedinthisthesis.Somemodificationmaybedoneonthedatain
ordertomakesurethatthedataissuitabletobeusedandutilizedinthisthesis.3.3EstablishObjectives
Fromthedataofliteraturereview,afewobjectivesofthethesisareproduced.Theobjectivesmustbe
relevanttothestudyaswellastakingintoaccountlimitationandconstrainsuchasfinanciallyandlength
ofdurationofstudy.Thisisvitaltomakesurethattheobjectivesareachievableandcanbedoneinthe
shortgiventimeforthethesis.Onemustremembernottosettheobjectivestoohighaswhenthe
objectivesarenotachieved,itisbasicallypointlesstoperformthestudyinthefirstplace.3.4SetUp
ScopeOfStudyOncetheobjectivesareestablishedandreviewedsothatitissuitableforthecurrent
situation,thescopeofstudyorlimitationofstudymustbecreated.Thisistoensurethatthethesisitself
focusonseveralthingsandabletocomprehensivelystudythetopic.Onemustknowthelimitationand

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mustsetupscopesthataresuitabletobeworkedwith.3.5DetermineAreaToConductStudyAfter
establishingscopeofstudy,thegeographicalareaofwherethestudywillbeconductedisdetermined.
Theareamustnotbetoowidesincethereistimeconstrainonthisstudy.Theabilitytoprocessrawdata
thoroughlymustbekeptinmindsothatmoreindepthanalysiscanbeconducted.Iftheareaistoowide,
thereishighpossibilitythateithertheareaisnotstudiedwhollyorlackofefficiencyinanalyzingthedata
lateronwillhappen.Thetargetrespondentsorparticipantsarealsodeterminedduringthislevel.3.6
QuestionnaireThen,questionnaireiscreatedtogetfeedbackandanswersfromtherespondents.The
designofquestionsmustbeapttotheobjectiveofthestudysinceitistheonlywaytogatherdatainthis
study.Thequestionnaireisnotpackedwithquestionsasitwillcausedboredomforparticipantswhich
laterwillinfluencethemandmaybemakingthemansweritemotionally.Thequestionnaireissetupon
GoogleDocstohelpoutindistributionandanalyzingthedatalateron.3.7AnalysisOfDataSincethe
questionnaireissetuponGoogleDocs,summaryofanswersisavailableafterthequestionnairefinished.
Thiswilleasetheprocessofobtainingdataandsubsequentlyhelpsinpresentingthedata.Discussionof
datawillalsobeeasiersincethereisalreadysomesortofreviewofthedatabeforeitisactuallybeing
analyzed.3.8Conclusion&RecommendationAftercomingoutwithsomediscussionregardingthedata
obtained,conclusioncanbemaderegardingthestudy.Theconclusionmustbeabletoanswerthe
objectivesestablishedduringpreliminarystage.Somerecommendationandsuggestionismadetothe
studyforfutureresearch,ifthereisaneedforit.LiteratureReviewEstablishObjectivesOfStudySetUp
ScopeOfStudyDetermineTheAreaToConductStudyQuestionnaireAnalysisOfDataConclusion&
RecommendadtionFlowchartofMethodologyCHAPTERIVANALYSISOFRESULT&DISCUSSION4

39.1IntroductionThischapterpresentsthefindingfromthestudythathasbeen

conducted

insomeconstructioncompanyinKajang.Thesamplestudyisactuallyquestionnaireanswersfrom
executiveofeachrespectedcompanies.Theanswersarethenconvertedintopercentagefortomakeit
easiertoanalyzeit.Thedataisanalyzedandsomediscussionregardingthestudyhasbeenmadeby
referringtotheresultofanalysis.4.2QuestionnaireDesignThisquestionnaireinvolvedrespondents
totallingaboutexecutivelevelemployeefrom40differentconstructioncompaniesinandneartoKajang
area.

5Asectionedquestionnairewasemployedutilizinga

surveyquestionnaire.Thesurveyquestionnairecontainsfivesections.Thefirstsectionofthesurvey
questionnaire

5dealswithdemographicinformationaboutrespondentssuchaslengthof
respondentsexperienceinprojectmanagement

andamountofprojectdoneannuallybyeachcompany.Meanwhile,thesecondsectionestablishedthe
respondentsopinionsofconcretequalityasmaterialinconstructionproject.Additionally,the

9questionsinSection3examinetheimportanceof

havinghighqualitybrickmaterialineachproject.Next,

9Section4focusesonthenatureandsignificanceextentof

ensuringthequalityofroofingmaterialinconstructionLastbutnotleast,thefinalsectionofthesurvey
questionnaireconcerningthetimberqualityprobleminconstruction.Thequestionswerealsoadaptedfor
eachsurveyasaresultof:?Therespondentsawarenesstowards

50implementationofprojectmanagementsystem?Adaptationtotheextentof

therespondentsunderstandingaboutprojectmanagementsystem.?Weretherespondentsare
unfamiliarwithprojectmanagementsystemandprovidingquestionstoclarifytheprojectmanagement
systemconceptsandnatureofunderstandinginconstructionindustry.4.3AnalysisperquestionThe
surveydatawereanalyzedandthe

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5percentagesgivenaboverelatetoestablishtheresponsesofindividual

questions

ofthesurveyquestionnairedistributedamongthe

5respondents.Discussionoftheresultsfollowsinthenextsectionafterthe

analysispresentedhere.4.3.1SampleProfile

1)Howlongisyourexperienceinmanagingconstructionprojects?15%10%

8(A)12years15%(B)35years(C)610years(D)Morethan10years

60%Themajorityofrespondentsaresignificantlyinvolvedinmanagingconstructionprojectsbetween6
10yearswhichis60%meanwhileminoritiesofrespondentshaveexperiencebetween35yearsandmore
than10yearswherebyabout15%ofthemandaminorityrespondentwiththepercentageof10%are
haveexperiencebetween12years.2)Howmanyprojectdoyoudoperyear?5%10%

26(A)1215%(B)24(C)5770%(D)

Morethan7The70%respondentsaresignificantlywithindoing12projectsperyearfollowedby15%of
24projectsperyear.Ontheotherhand,minoritiesarewithintherangeof57projectsperyearwith10%
andtheleastwithmorethan7projectsperyearis5%.3)Howmanypercentofallprojectsencountered
peryearhasseriousproblems?10%5%25%

28(A)20%(B)40%(C)50%(D)70%

60%Themajorityofrespondentswith60%encounterseriousprobleminabout50%oftheirentireproject
withinayear.25%encounterseriousprobleminabout40%oftheirentireproject.Aminorityofthe
respondentsencounterprobleminabout20%oftheirentireprojectswith15%response.Whiletheleast
10%encounterseriousprobleminabout70%oftheirentireproject4.3.2AwarenessofProject
ManagementSystem4)DoyourcompanyisusingProjectManagementSystem?10%(A)Yes(B)No90%
Majority(90%)ofrespondentsclaimthattheircompanyisusingProjectManagementSystem.Onthe
otherhand,withsignificantly10%oftherespondentsarenotusingProjectManagementSystem.5)What
doyouthinkhappenedifaconstructiondidntuseefficientProjectManagementSystem?15%15%65%
5%(A)Projectdelayed(B)Costincrease(C)Wasteoffund(D)AllofaboveWhenquestionedaboutwhat
therespondentsthinkwillhappenedifconstructiondidntuseefficientProjectManagementSystemas
follows,only15%thinkitwillcausetheprojecttobedelayedandthecostofprojectwillincrease.
Meanwhile,only5%participantsthinkitwillcausedwasteoffundbut65%iscertainallofthesaideffect
willhappenifconstructiondidntuseefficientProjectManagementSystem.6)Doyouthinkifwe
establishedefficientProjectManagementSysteminconstruction,thequalityofworkwillincrease?5%
(A)Yes(B)No95%Accordingtorespondents,byestablishingefficientProjectManagementSystemin
construction,thequalityofworkwillincrease.Thisisagreedupon95%ofthemwhileonly5%didnot
agreeofsuchsituation.4.3.3Qualitycontrolatsiteonmaterial7)Doesyourcompanyhaveadesignated
qualitycontrolinspector?20%80%(A)Yes(B)NoMostofthecompanieshavetheirowndesignated
qualitycontrolinspectoratthesitewith80%aresayingsowhiletheother20%doesnothavea
designatedqualitycontrolinspector8)Howoftendoesyourcompanymanuallycheckthequantityand
qualityofconstructionmaterialspresentatthesite?

8(A)Everyday10%5%(B)Onceaweek25%(C)Onceamonth60%(D)

OnlywhenauditingistobedoneWhenmanuallycheckingthequantityandqualityofconstruction
materialspresentatthesite,only5%doiteveryday.Majoritywith60%doitonceaweek,while25%doit
onceamonth.Thenonly10%oftherespondentsisdoingitonlywhenauditingistobedone.9)How
doesyourcompanystoretheconstructionmaterial?8%34%50%8%(A)Inenclosedcabin(B)Outinthe
open(C)Underbasicshed(nowall)(D)UnderfinishedconstructionstructureRegardingstoringthe
constructionmaterial,majorityof60%chosetostoreitinenclosedcabinwhile40%storeitunderbasic
shedthatusuallyhavenowall.Only10%ofrespondentschoosetoletthematerialoutintheopenand
underfinishedconstructionstructurerespectively.4.3.4Concretequalityasconstructionmaterial10)Has
yourcompanydocumentedqualitycontroltestingofconcretebatching?0%(A)Yes(B)No100%Allofthe

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companiesdocumentedqualitycontroltestingofconcretebatching.Thismaybeduetothefactthatsuch
istheregulationsetbygoverningbodiesinconstruction.11)Howoftendidyourcompanyperformslump
testforconcretearrivedatsite?5%(A)Onlyfor1sttruckin10%everybatch15%(B)Everyeven
numberedtruckinabatch70%(C)Everytruck(D)OncefortheentireconstructionMajorityofthe
company(70%)performslumptestonlyfor1sttruckineverybatcharrivedatthesite.15%doneitfore
veryevennumberedtruckinabatchwhile10%doneitforeverytruck.Only5%doslumptestonlyonce
fortheentireconstruction.12)Howlongdoesyourcompanyusuallydoconcretecuring?5%10%30%
55%(A)7days(B)10days(C)28days(D)morethanamonthWhentheconcretestarttoset,65%of
companiesdoconcretecuringfor10dayswhichseemstobethemajority.Thestandard28dayscuringis
doneby20%ofrespondents.Only10%docuringfor7dayswhile5%doitformorethan1month.4.3.5
Qualityofbrickusedinconstruction13)Doyourcompanyperformwaterabsorptiontesttobricksusedin
construction?15%(A)Yes(B)No85%Only85%ofthecompaniesperformwaterabsorptiontesttobrick
usedintheirconstructionprojectwhile15%didnotdosuch.14)Whatistheregularityofyourcompanyin
performingcompressionandtensiletesttothebricks?15%10%5%70%(A)Onlyfor1sttruckinevery
batch(B)Everyevennumberedtruckinabatch(C)Everytruck(D)Oncefortheentireconstruction
Regardingtheregularityofyourcompanyinperformingcompressionandtensiletesttothebricks,mostof
thecompany(70%)onlydoneitoncefortheentireconstructionforbricksamplesincetheyareusing
gettingthematerialfromthesamesupplierthroughouttheentireconstruction.15%dothetestfor1st
truckofbrickineverybatch,10%doitforeveryevennumberedtruckwhileonly5%testingthesample
fromeverytruckthatdeliversthebrick.15)Whatistheacceptedpercentageofcrushedbrickinyour
opinion?5%5%10%80%

21(A)5%(B)10%(C)15%(D)20%

Mostofthecompanies(80%)agreethattheacceptablepercentageofcrushedbrickis5%crushed.While
10%ofthecompaniessettledwith10%crushedand5%ofthecompaniesstillcarriesawaythe
constructionwith15%and20%crushedbrick.16)Ifthepercentageofcrushedbrickinabatchistoo
much,howdoyoudealwithit?5%5%30%60%(A)Returntosupplieranddemandnewbatch(B)Dumpit
away(C)Combinecrushedbricktogetheranduseitasnewbrick(D)JustcontinueonusingitWhen
askedaboutthewaytodealifthepercentageofcrushedbrickistoohigh,majority(60%)agreestoreturn
thebrickbacktothesupplieranddemandnewbatchtobesenttothem.30%agreestojustdumpitaway.
Yet5%ofthemhavetheideaofeitherjustcontinueusingthecrushedbrickorcombinethecrushedbrick
together.4.3.6Roofingmaterialsquality17)Whatisthelevelofexposuretoenvironmentforroofin
storage?15%5%(A)Little(B)Moderate50%(C)Severe30%(D)VerysevereHalfofthecompanies
(50%)isstatingthatthelevelofexposuretoelementsforroofingmaterialisverylittle.30%saidthatthe
exposureismoderate.While15%saidthatthelevelofexposureissevere,therearestill5%thatstated
thelevelofexposurefortheirroofingmaterialisverysevere.18)Whatisthepercentageofcrushedroof
duringtransportationtoconstructionsite?5%6%11%78%

21(A)5%(B)10%(C)15%(D)20%

Morethanhalfofthecompanies(70%)informthattheusualcrushedpercentageofroofduring
transportationis10%crushed.10%ofthemthinkthatitisonlyaround5%crushed.Thenthereareabout
5%thatbelievethecrushedpercentageofroofisaround15%and20%.19)Inyouropinion,whatisthe
levelofworkabilityfortheroofingusedinyourcompanysprojects?5%5%10%80%(A)Easy
(B)Moderate(C)Hard(D)HardestThegeneralityofcompanieswhichis80%thinkthattheworkabilityof
theirroofingiseasy.10%thinkthatitismoderatelevelofworkability.While5%thinkthattheworkability
levelofroofingusedintheircompanyishardandalsohardest.20)Doyoumakesurethattheroofing
materialusedislonglasting?10%(A)Yes(B)No90%90%oftherespondentsaresurethattheroofing
materialthattheyusedislonglastingas10%thinkotherwise.4.3.7Timbermaterialsquality21)Doyou
thinkthetimberthatyouuseintheconstructionhasbeenwellseasoned?10%0%30%60%

30(A)StronglyDisagree(B)Disagree(C)NotSure(D)Agree(E)StronglyAgree
Majorityofthe

companywhichis60%standsagreeingthattheyusewellseasonedtimbersupply.30%ofthemarenot
sureaboutthatsituationbut10%arestronglysuggestingthatthetimbertheyusedhasbeenwell
seasoned.22)Doyouperformmoisturecontenttestforyourtimbersample?10%(A)Yes(B)No90%90%
ofthecompaniesperformmoisturecontenttesttotheirtimbersamplewhile10%didnotdoso.23)How
frequentitisthatthetimbersarecheckedfordeformitieslikesplitandcracks?15%5%0%80%(A)Once
everyoneton(B)Every5piecesoftimber(C)Everytimberisindividuallychecked(D)Oncefortheentire
constructionAboutthefrequencyofcheckingtimberforsplitsandcracks,80%doitonceeveryton(1ton
=1batch),15%doitforevery5piecesoftimberthatcometothemwhileverylittleof5%checkevery

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timberindividuallyforsplitsandcracks.24)Howisyouropiniononthethoughtthatskilledworkersturn
badqualitymaterialintogoodqualitymaterial"?10%0%10%20%60%

31(A)StronglyDisagree(B)Disagree(C)NotSure(D)Agree(E)StronglyAgree
Forthegeneralopinionon

whetherskilledworkerscanmakeuseofbadqualitymaterialandturningitintogoodmaterial,60%of
therespondentsagreetothatstatement.20%areunsureoftheirstandinthesituation.10%disagreewith
thatstatementwhileanother10%isstronglyagreedwiththatstatement.25)Whatistheaveragescore
QLASSICassessmentonyourcompanysprojectsforlastyear?10%0%10%20%60%

18(A)Below50%(B)50%59%(C)60%69%(D)70%79%(E)Morethan80%

MostoftheconstructioncompaniesinKajang(60%)gotaveragescorebetween60%69%fortheir
QLASSICassessment.20%ofthecompaniesobtainedscoreof70%79%while10%ofthecompanies
scoredinrangeof50%59%andmorethan80%4.4DiscussionBasedontheinputfromquestionnaire,it
isknownthatmajorityofthe

9respondentsclaimtobeawareofandfamiliarwith

ProjectManagementSystem.ThisreflectedinthepreferencesofProjectManagementSystemasusage
ofProjectManagementSystemtechniquesandtoolsiswidespreadandwidelyuseandthefindingshow
atthemostpercentage.Theirknowledgeisgainedfromvarioussourcesbutthereisa

5dangerthattheknowledgeofProjectManagementSystemisnotfullygained

since

therearenospecializedbodythatassociatedanddedicatedtoProjectManagementSystem.Thenumber
ofprojectdonebycompanyinayearsomehowwillcauseddiminishinmaterialqualityifanonefficient
ProjectManagementSystemisusedbythecompany.Thisisbecausewhenthereistoomuchwork,the
companymustdelegatethetasksbetweenitssubcontractors.Withoutpropermanagementsystemto
overseasandmonitorthequalityofmaterialespeciallywhenhandlingthematerial,itwillincreasethe
chanceofthematerialsqualitywillworsenbyimproperhandlingtechnique.Notjustincreaseincost,if
ProjectManagementSystemisnotuseditwillalsocausedtheprojecttobedelayedandthenthe
companyneedtopayforfinethusincreasingthefundspentonthatprojectalonewhereitshouldhave
beenabletobeusedinanotherproject.Qualitycontrolinspectionsalsohavebeendonerarelybythe
companywhichsomehowincreasingthechanceofloweringthequalityofthematerial.Especiallyin
scheduledinspection,theworkerswillhandlethematerialcarefullywhenthereisQCinspectorpresent.
Butwhentheinspectorisnotinsight,theywilldolousyjobinhandlingthematerial,sometimejust
throwingthematerialbetweenthemwhichlaterwillcausedthematerialtocrushorhaveshape
deformation.Theproperwayofstoringthematerialalsowilldeterminethatthequalityofthematerialis
maintainedthroughouttheentireconstructionperiod.Itisveryimportantthatthematerialisnotexposed
toelementassomeofthematerialisfragileandeasilybreakbeforebeingprocessedintosomethingelse.
Qualitycontroltestingforconcretebatchisessentialsothatwecanknowwhethertheconcretepassed
theminimumrequirement,usuallyinstrengththathasbeenregulatedbygoverningbodies.Testingof
concretesuchasslumptestisverycommonintheconstructionindustrybutthefrequencyofslumptest
willsomehowmakesurethateachtruckloadingofconcretesurpassminimumrequirementandisready
tobeusedinbuilding.Thisisbecauseeveniftheconcreteisfromthesamebatchofmixing,thecondition
insidethedrumorbarrelofeachconcretemixertruckisvarieshenceitcancauseddifferentqualitiesin
concrete.Thecommonlypractisedwhichisperformingslumptestwithsamplefrom1sttruckineach
batchseemsunreliableespeciallywhenworkingunderhotconditionwheretheconcretesqualitycan
furthermorebeworsenbytemperature.Itisadvisablethatthefrequencyofslumptestsisincreaseto
ensurethequalityofconcreteismaintained.Thenormalcuringtimeis28daysbutfromthedata,majority
ofthecompanyhasshortercuringtime.Thisismaybeduetothefactthattheyareusingrapidhardening
PortlandcementthathardensfastercomparedtoordinaryPortlandcement.Waterabsorptiontestis
crucialforbricksandalotofcompanyisdoingthetestfortheirbrick.Thisistomakesurethatthebrick
thattheyhavethecorrectgradeofbrick.Normally,thecompressionandtensiletestonbrickisonlydone
oncethroughouttheentireconstruction.Thereasonbehindisprobablythereisonly1supplierforbrickin
aconstruction.Maybetherecurrenceofthetestcanbeincreasedto1sttruckineverybatchtoincrease
theprecisionofthetestandmonitoranychangesinthestrengthofbrick.Thecommoncrushed
percentageofbrickisrelativelyverylowandifthepercentageofcrushedbrickexceedstheaccepted
percentage,mostcompanyreturnittothesupplieranddemandnewbatchtobesenttothem.Thisisa

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verygoodpreventionmethodbythecompanytoreducethechanceoffurtherloweringthequalityofbrick
itself.Forroofingmaterial,thelevelofexposuretoelementislittle.Thisisvitalbecauseforinstance,
plasticroofingcantbeexposedtodirectsunlighttopreventitfromhavingdiscolorationandwarping.The
crushedpercentageofroofismoderateduringtransportation,especiallyforfragileonelikeplasticroof.
Mostofthecompanyhaveeasyworkabilitylevelwhenitcomestoroofingusedintheirconstruction.This
isimportantbecauseiftheworkabilitylevelislow(hard),itwillbecomeharderforworkerstohandlethe
materialifthematerialsomehowexperiencedecreaseinquality.Thehighworkabilityalsoensuresthat
thetimeusedforinstalmentofroofislow,hencehelpinginefficiencyoftheworkers.Itisalsoessential
thatthematerialforroofing,especiallyforpermanentstructureisfromlonglastingmaterial.Thiswillhelps
inreducingthemaintenancecostoftheroofandreducetheneedofreplacingitwithnewroof.Companies
agreedthatthetimbersthattheyusedarewellseasonandingoodconditiontobeusedinconstruction.
Theyalsoperformmoisturecontenttesttomakesurethatthetimbershaveachievedtherequiredlevelof
drynesstobeused.Theyalsoareperformingvisualcheckingforsplitsandcracks.Thereasonbehindthe
checkisbecausetimberwithsplitsandcracksdonthavestructuralintegrityanymoreandthereisgreat
chanceitwillcausedproblemiftheyaretobeused.Mostofthecompaniesscoredminimumof70%in
QLASSICassessment(requirementforGreenBuildingIndex,GBI).Thismeansthatmajorityofthe
companiesinKajangareabidingtheminimumrequirementofworkmanshipqualitysetupbyCIDB.
Nowadays,ProjectManagementSystemanditsapplicationarestilllimitedandyettobeappliedasearly
aspossibleinsomeprojectssinceitcanfacilitatestheachievementoffunctionalitywithafocusof
objectivesuchascontrollingthequalityofmaterialsusedinconstructionprojects.

5Aclearmajorityofrespondentsclaimthat,whereProjectManagementSystem

isemployed,

highqualityofmaterialcanbeensured.Inanutshell,theimportanceofpropertaskdelegation,constant
qualityinspectionandqualitytestingasafactorthatinfluencesthesuccessofProjectManagement
Systeminensuringthematerialquality.

29CHAPTERVCONCLUSIONANDRECOMMENDATION5.1IntroductionThis

chapterpresentsalltheelementsfromthethesis.Asummaryoffindingsfromthe
data

(chapter4)willbediscussed.Thiswillemphasizetheinputtothetopic,literatureandalsoanykindof
perceivedimplicationwhetherinpracticeorintheory.Limitationofthestudywillalsobediscussedhere
andsomesuggestionofimprovementforfuturestudywillalsobediscussedhere.Theconclusioncreated
isbasedbyliteraturereviewdoneandalsobyempiricalfactsfromthedata.5.2ConclusionAlargepartof
thisresearchconcernstherespondentsexperiencesofassociatedwithimplementationofProject
ManagementSystem.

9Thispaperreportsthefindingsofasurveyquestionnaireintothenatureand

extentofProjectManagementSystempracticebytherespondentsinconstruction
companies.Thesurveyexploresrespondentsfamiliaritywith,understandingof
ProjectManagementSystem,theuseof

ProjectManagementSystemstechniquesandmethodsanalsoawarenesstowardsimplementationof
ProjectManagementSystem.ProjectManagementSystem

5isseenascapableofdeliveringsignificantintheimprovementsproject
efficiency,especiallyin

qualityofmaterial.Fromthedata,wecanassurethatpresenceofProjectManagementSystemreally
bringsignificanceinconstructioncompanyespeciallyinKajang.Thisisbecausemostofthecompanyare
usingefficientsystemandtheresultcanbeseenwheremajorityofthempassedtheminimumQLASSIC
scoreof70%.Fromtheliteraturestudy,wecanreallypointoutthatimproperProjectManagement
System(workmanship)leadtolowqualityconstructionproject.Itissafetosaythatmostofconstruction
companiesinKajangareabidingtherulesandrequirementmadebygoverningbodiesinMalaysia
becausemostofthemareusingthecorrectProjectManagementSystem.TheopportunityforCivil
EngineeringprofessiontobenefitsfromstrengthofProjectManagementSystemreshapingtheir
traditionalimagesintomoreinnovativeserviceswhichareexpectedtoplacedtheirpositionmore
convincingandwidespreadinitssystem.InmakingProjectManagementSystemasanextensionof
servicesinMalaysia,twokeyissuesneedtobeaddressedinordertoallowforexpansionaretogain

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confidencefromtheparticipantsandsolvinganyissuesarisesregardingorsubjectedtoProject
ManagementSystem.5.3Recommendation

5Itisrecommendedthatvoluntaryassociationsandauthoritiesinthe

governmentbodiesitselfshouldinitiatecomprehensiveandcontinuingprofessionalactivitiesandalso
programmes

5topromotegreaterawarenessandpracticeof

ProjectManagementSystem.SincethisstudyisonlydoneinKajang,awidespreadstudyacrossthe
countrycanbeinitiatedsothatwecanfindthemostcommonaspectinpracticingProjectManagement
System.ThisisbecausedifferentclimateandelevationareamayneeddifferentapproachofProject
ManagementSystemtoensurethesuccessofthissystem.ThisexploratorystudyinformsthatProject
ManagementSystemcanbedoneforthedevelopmentforfuturestudies.Expertisedevelopmentin
ProjectManagementSystemisanongoingandtangibleprocess.REFERENCEHanifiBinici,

152007,March12andJune6,2005BingolKarliovaearthquakesandthe

damagescausedbythematerialqualityandlowworkmanshipintherecent
earthquakes,EngineeringFailureAnalysis14

34N.A.OthmanandM.A.OthumanMydin,2014PoorWorkmanshipin

ConstructionofLowCostHousing

10A.S.Ali&K.H.Wen2011BuildingDefects:PossibleSolutionForPoor

ConstructionWorkmanship,JournalOfBuildingPerformance

4DaiJ.,PaulM.G.,WilliamF.M.,.Constructioncraftworkersperceptionsofthe

factorsaffectingtheirproductivity,JournalofConstructionEngineeringand
Management,2009,135(3):217226AhzaharN.,

4KarimN.A.,HassanS.H.,EmanJ.,Astudyofcontributionfactorstobuilding

failuresanddefectsinconstructionindustry,ProcediaEngineering,2011,20:
249255.

10Kasun,N.H.,andJanaka,Y.r(2006)Carpentryworkersissuesand

efficienciesrelatedtoconstructionproductiityincommercialconstruction
projectsinAlberta.CanadianJournalOfCivilEngineerign,33,10751089

16JorgeA.c,Richard.L.TandCarl.T.H(2005)Workersskillandreceptivenessto

operateundertheTierIIconstructionmanagementstrategy,JournalOf
ConstructionEngineeringandManagement,

131(7),779807

23Kazaz.A,andBirgonul.M.T(2005)Determinationofqualitylevelinmass

housingprojectinTUrker,JournalofConstructionEngineeringand
Management,131(2),195202

http://www.greenbuildingindex.org/FAQs3.htmlhttp://www.cidb.gov.my/(QLASSIC)APPENDICES

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APPENDIXAQuestionnaire1)Howlongisyourexperienceinmanagingconstructionprojects?

8(A)12years(B)35years(C)610years(D)Morethan10years2)Howmany
projectdoyou

doperyear?

26(A)12(B)24(C)57(D)

Morethan73)Howmanypercentofallprojectsencounteredperyearhasseriousproblems?

28(A)20%(B)40%(C)50%(D)70%4)

DoyourcompanyisusingProjectManagementSystem?(A)Yes(B)No5)Whatdoyouthinkhappenedif
aconstructiondidntuseefficientProjectManagementSystem?(A)Projectdelayed(B)Costincrease
(C)Wasteoffund(D)Allofabove6)DoyouthinkifweestablishedefficientProjectManagementSystemin
construction,thequalityofworkwillincrease?(A)Yes(B)No7)Doesyourcompanyhaveadesignated
qualitycontrolinspector?(A)Yes(B)No8)Howoftendoesyourcompanymanuallycheckthequantity
andqualityofconstructionmaterialspresentatthesite?

8(A)Everyday(B)Onceaweek(C)Onceamonth(D)

Onlywhenauditingistobedone9)Howdoesyourcompanystoretheconstructionmaterial?(A)In
enclosedcabin(B)Outintheopen(C)Underbasicshed(nowall)(D)Underfinishedconstructionstructure
CONCRETE:10)Hasyourcompanydocumentedqualitycontroltestingofconcretebatching?(A)Yes(B)
No11)Howoftendidyourcompanyperformslumptestforconcretearrivedatsite?(A)Onlyfor1sttruck
ineverybatch(B)Everyevennumberedtruckinabatch(C)Everytruck(D)Oncefortheentireconstruction
12)Howlongdoesyourcompanyusuallydoconcretecuring?(A)7days(B)10days(C)28days(D)more
thanamonthBRICK:13)Doyourcompanyperformwaterabsorptiontesttobricksusedinconstruction?
(A)Yes(B)No14)Whatistheregularityofyourcompanyinperformingcompressionandtensiletestto
thebricks?(A)Onlyfor1sttruckineverybatch(B)Everyevennumberedtruckinabatch(C)Everytruck
(D)Oncefortheentireconstruction15)Whatistheacceptedpercentageofcrushedbrickinyouropinion?

21(A)5%(B)10%(C)15%(D)20%16)Ifthepercentageof

crushedbrickinabatchistoomuch,howdoyoudealwithit?(A)Returntosupplieranddemandnew
batch(B)Dumpitaway(C)Combinecrushedbricktogetheranduseitasnewbrick(D)Justcontinueon
usingit.ROOF:17)Whatisthelevelofexposuretoenvironmentforroofinstorage?(A)Little(B)
Moderate(C)Severe(D)Verysevere18)Whatisthepercentageofcrushedroofduringtransportationto
constructionsite?

43(A)5%(B)10%(C)15%(D)20%19)

Inyouropinion,whatisthelevelofworkabilityfortheroofingusedinyourcompanysprojects?(A)Easy
(B)Moderate(C)Hard(D)Hardest20)Doyoumakesurethattheroofingmaterialusedislonglasting?(A)
Yes(B)NoTIMBER:21)Doyouthinkthetimberthatyouuseintheconstructionhasbeenwell
seasoned?

35(A)StronglyDisagree(B)Disagree(C)NotSure(D)Agree(E)StronglyAgree
22)Do

youperformmoisturecontenttestforyourtimbersample?(A)Yes(B)No23)Howfrequentitisthatthe
timbersarecheckedfordeformitieslikesplitandcracks?(A)Onceeveryoneton(B)Every5piecesof
timber(C)Everytimberisindividuallychecked(D)Oncefortheentireconstruction24)Howisyouropinion
onthethoughtthatskilledworkersturnbadqualitymaterialintogoodqualitymaterial?

33(A)StronglyDisagree(B)Disagree(C)NotSure(D)Agree(E)StronglyAgree

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25)Whatisthe

averagescoreQLASSICassessmentonyourcompanysprojectsforlastyear?

18(A)Below50%(B)50%59%(C)60%69%(D)70%79%(E)Morethan80%

APPENDIXBRawDataInTableFormQuestionNumberPercentage(%)ABCDE11015601527015
10535256010490105151556569557802085602510960104010101000117015105
12105530513851514151057015801055166030551750301551810705519801055
2090102100306010229010238015502401020601025010602010APPENDIXC
CumulativeanswersofquestionnairePercentage%100QuestionnaireAnswers9095908080706050
4030201006015151070151055256010101515565520123QuestionNumber4567ABC
DPercentage%120QuestionnaireAnswers1001008580606070657060A4040B2520101010
0151051020C551515105D0891011QuestionNumber121314Percentage%Questionnaire
Answers90808080707060605050403030302010151010555551055055151617
QuestionNumber1819ABCDPercentage%QuestionnaireAnswers100909090807060605040
30201001000301080606010152020510101010000202122232425QuestionNumberA
B

14CDE2345678910111213141516171819202122232425262728

29303132

33343536373839404142434445

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