COMM 103: Oral Communication

Understanding Human Communication, 12th ed.

Test 1 Review
Test 1 covers all the information in Chapters 1-4 and all lecture material offered in class. The test consists of True/False
Questions and Multiple Choice Questions. Each correct answer on the test is worth 2 points each. This test is worth 100
points (or 10% of your total course grade). You will need to bring a Scantron (Form 882-ES) and a number two pencil with
you to class on the day of this test. The information listed below can be used as a guide for studying. As mentioned
above, all the information offered in your text and in the class can be on the test. Good luck folks!
Information to Review
Human Communication and its components (process, relational, symbolic)
Understand how the Transactional Model of Communication works and its components (e.g., environment, types
of noise, communicator, encoding, decoding, feedback, etc.)
Types of Communication (e.g., intrapersonal, interpersonal, small group, etc.)
Social Media how it is different from Mass Communication and Face-to-Face Communication, how people use
it, and how to communicate competently when using it
The function of Communication and the needs it satisfies
Communication Competence and its characteristics
Misconceptions of Communication
Self Concept, how it is defined, developed, and influences communication
Steps in the perception process and each steps components
Influences on perception
Self-fulfilling prophecies
Narratives and how they influence communication
Common perceptual tendencies
Reflected appraisal
Significant others
Narratives
Attributions
Empathy and perception checking
Identity management (public and presenting selves) and its characteristics
Define culture, coculture, race, ethnicity, and intergroup communication
Ingroups and outgroups
Salience
Cultural Patterns
Individualism-Collectivism
High Context-Low Context
Uncertainty Avoidance (High-Low)

Power Distance (High-Low)

Beliefs about Talks and Silence (more talk-more silence)
Competitive-Cooperative
Cocultural Identities (e.g., ethnicity, regional differences, sexual orientation, etc.)
Regional differences (accent, interruptions, etc.)
Characteristics of intercultural communication competence
Language and its components (e.g., symbolic, meanings, and has rules)
Language rules (semantics, pragmatics, phonemics)
Language and the shaping of attitudes
Troublesome language
Language that leads to misunderstandings (e.g., equivocal language, relative words, etc.)
Disruptive language (e.g., confusing facts with opinions and inferences, emotive language)
Evasive Language
Language similarities and differences by gender (e.g., content, reasons for communicating, conversational style,
etc.)
Jargon
Euphemisms