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Fraud Management

Metrics - KPI

Capture
Period

Total Fraud Loss

Month

Total Fraud Count Closed

Month

Average Fraud loss

Month

The average cost of fraud loss

Total Fraud Loss Prevented

Month

The currency value of identified fraud


losses prevented

Total Fraud Prevented Count

Month

The total number of fraud loss cases


prevented

Average Fraud loss Prevented

Month

The average cost of fraud loss


prevented

Total Revenue

Month

The total revenues for the enterprise

Fraud loss as a % of revenue

Month

What percentage of revenue were lost


to fraud?

Revenue Stream Count

Month

The total count of revenue streams that


are applicable for Fraud prevention
coverage

Revenue Streams covered

Month

The total count of revenue streams that


have active controls so that Fraud
attacks can not go undetected.

% Fraud Prevention Coverage

Month

What percentage
of revenue streams
are covered?

Total Active Subscribers

Month

What is the count of


active subscribers?

Total Disconnects due to Fraud

Month

The number of subscribers


disconnected due to fraudulent activity.

% Active Subscribers
Diconnected due to fraud

Month

The percentage of subscribers


disconnected due to fraudulent activity.

Total Fraud Count


false positive

Month

The total number of fraud loss cases


determined to be false positives.

Total Fraud Cases Detected

Month

The total number of fraud loss cases


detected and requiring evaluation.

% Fraud false positive

Month

The percentage of fraud loss cases


determined to be false positives.

% Detection Accuracy

Month

The percentage of fraud loss cases conf

Description
The currency value of identified fraud
losses
The total number of fraud loss cases
confirmed and closed

Total Time to Detect

Month

The total amount of time to detect


fraud.

Total Time to Resolve

Month

The total amount of time to resolve


fraud cases.

Total Cost to Detect

Month

The total amount of money spent in the


pursuit of detecting fraud.

Total Cost to Resolve

Month

The total amount of money spent in the


pursuit of resolving fraud.

Alarm generation
Closure of Alarms
Potential Revenue Saved
Timely Detection of alarms
Fraud Hit Ratio

Numerator
Definition

Total Fraud Loss

Total Fraud Loss


Prevented

Total Fraud Loss

Revenue Streams
covered

Denominator
Definition

Unit

Accuracy

Number

Number

Number

Number

Number

Total Fraud Prevented


Number
Count

Number

Number

Number

Number

Number

Number

Number

Number

Number

Number

Total Fraud Count


Closed

Total Revenue

Revenue Stream
Count

Total Disconnects due Total Active


to Fraud
Subscribers

Total Fraud Count


false positive

Total Fraud Cases


Detected

Number

Total Fraud Count


Closed

Total Fraud Cases


Detected

Number

Total No. alarm


generation

Total No. customers

Total No of fradulent
alarms closed

Total No of alarms
fradulent alarm
generated

Total Value of savings Total Revenue


Frauds detected
within 24 hrs

Total Fraud reported

Total Fraudulent
alarms

Total Alarms
generated

Number

Number

Number

Number

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