Professional Documents
Culture Documents
The expectation is that DCAs will be more efficient due to the volumes of
accounts on which they are collecting together with their ability to spread fixed
costs over greater volumes leading to a reduced cost of collection per account.
Controlling costs
Money collected per positive contact, for more seriously delinquent or other
collection activity accelerated account results, increases the average cost of
collection
Tracing
Managed through the collection system with leading exponents of DCA tracing
combining internal expertise with automated treatments that call out to trace data
sources (usually 1 or multiple credit bureaux) to establish linked address matches
for the customer.
Data matching
The use of a credit bureau can offer significant advantages to leading DCA
practitioners, enabling them to link the same customer across multiple products
or accounts through bureau matching routine
Skilled collectors dedicated to converting contact to payment Typically
strong negotiation skills coupled with listening, empathy and closing techniques
ensure that the strategies and treatments are ultimately successfully translated
into cash collection.