GRACIE ALEXANDER

7352 Wichita Court, #13

Manassas, VA 20109
HOME(703)330-5688 CELL(703)980-2162 FAX(703)330-5688
challengeme@verizon.net

O B J E C T I V E

Seeking stability and a challenging position with advancement potential, which utilize my acquired skills.

S K I L L S / S O F T W A R E

Type 60 -WPM, IBM PS/2, IBM PC Workstation, AS/400, Microsoft Windows 95/98/XP/Vista, Microsoft
Office Suite 97/00/03 (Word, Excel, Power Point, Access), WordPerfect, File Maker Pro, Sametime,
Outlook, SAP, ECS, PCMSWEB, APOLLO, CPS, PERC, MARS, Remedy, CMS, TSO, VM, OS/2, DOS,
MVS, Verizon Business Billing Systems, Sharepoint, PeopleSoft.

P R O F E S S I O N A L E X P E R I E N C E

Verizon – Ashburn, VA

Admin-Mgmt Occasional/Executive Assistant March 06 – December 09

• Provided administrative support to the Director, Managers, Tax Analysts, and
over 25 employees using Outlook, telephone, email, mail, faxes, copies,
scheduling/arranging conference rooms, luncheons/group events, etc.
• Coordinated with Basking Ridge, NJ with ordering supplies as needed for the
Ashburn, VA tax department. Handled the distribution/maintenance of same.
• Sorted/distributed large volumes of incoming and outgoing mail and other
correspondence between the various Tax and Regulatory Groups for the
organization. Organized transitioning of mail and other correspondence from
the Virginia office to the New Jersey, Texas, New York, and Nebraska offices.
• Using Excel, created and maintained spreadsheets for the Department’s File
Inventory and transitioning of files to the New Jersey office. Also handled
transporting of files, via FedEx (Express/Ground), to various Verizon Sites.
• Stuffed large volumes of Checks and Returns for mailing via Certified Mail,
FedEx, Express Mail, Regular Mail, etc. for Tax Analysts for the Virginia and
New Jersey offices.
• Assisted the various tax groups in Ashburn, VA with various projects (mailing
exemption letters to customers for billing system conversions, pulling invoices
for the Audit Group, and filing information for product taxation group, etc).
• Coordinated with the Ashburn, VA Real Estate Group any move involving the
Ashburn Tax Department.
Sprint/Nextel – Reston, VA (Contract Assignment)

Executive Administrative Assistant September 05 – January 06

• Provided administrative support to the Director, 10 Managers, over 100
employees, and contractors of the GSD employees and of the GSD Sales
Support Organization.
• Provided administrative support to the Director including calendar
upkeep/scheduling using Outlook, scheduling/arranging meetings, travel
arrangements, telephone, email, mail, faxes, copies, power point presentations,
scheduling/arranging conference rooms, luncheons, group events, etc.
• Processed and filed Director’s Expense Reports and Monthly Express Buy Card
statements.
• Using Word, prepared Weekly Reports from Managers’ input and Director’s
edits.
• Managed Recognition Program by creating Certificates and ordering Plaques to
recognize employee excellence.
 • On-line (Internet) ordered office supplies, business cards, and PC equipment.
Maintained expenses for supplies at or below department budget.
• Managed incoming and outgoing mail for organization.
• On-line (Internet) issued software, hardware, and telephone requirements.

Lee Technologies – Fairfax, VA (Contract Assignment)

Receptionist June 05 – July 05

• Handled Incoming Deliveries, Outgoing Packages, Federal Express, UPS, Mail
Room Duty, Etc.
• Operated multi-line switchboard and greeted clients.
IP Network Solutions – Herndon, VA (Contract Assignment)

Office Manager/Administrative Assistant May 05 – May 05

• Provided administrative assistance to the Senior Coordinator as needed.
Updated CEO’s Rolodex.
George Washington University, Virginia Campus – Ashburn, VA (Contract Assignment)

Executive Administrative Assistant March 05 – April 05

• Provided administrative support to the Assistant Director including calendar,
meetings, travel, telephone, email, mail, faxes, copies, scheduling/arranging
conference rooms, etc. Using Excel, created and maintained the Department’s
Assignment Tracking Log.
• Issued software, hardware, and telephone requirements.
• Using Excel, created and maintained the Accounts Payable Daily Summary
Report. Assisted with the maintenance of the Department Leave Requests for
the Human Resources Manager.
Lockheed Martin Corp. – Manassas, VA (Contract Assignment)

Contracts Records Analyst June 04 – October 04

• Print out and scan all Contracts and post into the Electronic Contracting System
(ECS). Print out and copy all Proposals and Letters received. Create hard copy
files and file/maintain all documentation (RFP’s/RFQ’s, Company Proposals,
Delivery Orders, Customer Orders, Customer Letters, Company Letters,
Agreements, etc. in accordance with Company procedures).
• Enter all Delivery Orders into ECS and/or Access Data Base. Maintain/Update
as required. Generate various periodic System Reports; i.e., Weekly Status
Reports for both DMS and Non-DMS Orders and forward to Management.

Subcontracts Close-Out Administrator June 04 – October 04

• Run Monthly Electronic Contracting System (ECS) Report to show Expired or
Expiring Contracts/Task Orders.
• Run CLIN 4 Certification Report from the Finance Database. Generate CLIN 9
Letters.
• Run a Ledger Report from the Program Control Management System
(PCMSWEB). Analyze against the Finance and Procurement information (from
the Invoice Referral Sheet).
• Look up Purchase Order (PO) information on the Accounts Payable On-Line
Operations System (APOLLO), the Consolidated Purchasing System (CPS), the
Procurement Electronic Requisition Control System (PERC), or the
Management Accounting and Reporting System (MARS).
• Request Certification from the Vendor/Subcontractor, via email, based on the
information obtained. Upon receipt, analyze the information between
Vendor/Subcontractor, Ledger, Finance, and Procurement. Save a soft copy on
the Project Database. Create and maintain a hardcopy file.
• Upon closing the Task Order, email the appropriate Contract
Administrator/Negotiator to close out the Task Order at the Subcontracts Level
and to upload the attached Reports, Spreadsheets, Certifications,
Correspondence Files, etc. onto ECS. Send a copy of the email to the Program
 or Task Manager, the Finance Personnel, Procurement Personnel, and
Subcontracts Management.
• Send Weekly Status Reports to appropriate personnel and attend Status
Meetings.

Nissan North America, Inc. – Herndon, VA

Administrative Technical Specialist February 03 – April 04

• Match up original Manufactured Statements of Origin (MSO’s) with their
corresponding Factory Invoices. Create Duplicate Manufactured Certificates of
Origin (MCO’s). Run CarFax/AutoCheck Reports for Dealerships.
• Using SAP, process Invoices for Repair Orders from Dealerships. Process all
other Invoices from Vendors for payment.
• Process Timecards for Administrative Technical Specialist (ATS) Staff.
Process Vacation/Sick Leave Reports and Staff Vacation Records for Mid-
Atlantic Region.
• Create letter for Administrative Manager’s signature, denoting checks received
and accounts to be credited.
• Operated multi-line switchboard and greeted clients.
• Performed various administrative duties while also working as the Front Desk
Receptionist (Deliveries, Federal Express, Mail Room Duty, Order
Supplies/Baby Birth Plaques/Colossal – Jumbo Grams/Flowers, Etc.).
Coordinator/Point-of-Contact for all Federal Express/FedEx Ground activities;
i.e., ordering of supplies, upkeep and maintenance of machine, processing of
invoices, providing of technical support, incoming deliveries, outgoing
packages, etc.
Intersections, Inc. – Chantilly, VA (Contract Assignment)

Customer Service/Data Entry January 03 – February 03

• Perform outbound calls to customers to obtain correct mailing addresses and to
verify last four (4) digits of social security number, date of birth, and e-mail
address. Update database with corrections/updates.
• Answer customer inquiries on the Credit Monitoring Service.
GTSI Corp. – Chantilly, VA
Data Coordinator November 00 – January 02
•
Read the Request for Proposal (RFP). Create proposal outlines based on RFP
instructions. Monitor RFP websites. Coordinate proposal deliveries.
• Responsible for collecting, organizing, and managing data needed for proposal
development and for overall proposal assembly and final production. Maintain
master solicitation documents and duplicates of all data. Maintain all RFP
documents, correspondence, plans, timelines, agreements, and technical
specifications. Distribute all RFPs, amendments, reports, and updates as
needed.
• Coordinate proposal tracking and status. Develop and prepare status and
analysis reports.
• Take assignments and instructions from and be directly accountable to the
Director, Sr. Capture Managers, Proposal Team Manager, Pricing Manager, and
Product Managers on a daily basis.
• Coordinate the hand-off of information to Program Management required
during post-award transition.
NOTE: Awarded several government contracts totaling billions of dollars.
Advantage Human Resourcing – Herndon, VA (Contract Assignment)

Administrative Assistant July 00 – November 00

• Maintained Travel Budget.
• Organized Medical Library.
• Using Microsoft Word and Excel, created documentation. Provided
administrative/clerical support; i.e., filing, copying, faxing,
ordering/distributing supplies, scheduling conference rooms, etc.
• Prepared Information Packets to be mailed upon customers’ request.
• Handled incoming and outgoing deliveries for the building.
• Provided Receptionist support; i.e., operated multi-line switchboard and greeted
clients for both companies.

NRTC – Herndon, VA (Contract Assignment)

Business Resources Assistant January 00 – June 00

• Coordinate the hiring of Temporary Employees with various Temporary
Agencies.
• Provide copying/faxing and assist with mail distribution. Maintain the vendor
files.
• Generate purchase orders from Accounting.
• Assist in new hire desk set up by ordering and maintaining office supplies,
issuing security access cards, issuing nameplates and handling facility requests
via "Remedy (Request/Task Tracking System)” (i.e., space requirements,
software and hardware requirements, access requirements, and telephone
requirements). Process facilities requests via "Remedy" for permanent
employee moves/changes and issue nameplates.
• Act as back-up support to the receptionist by answering multi-line switchboard
telephone lines and performing all other receptionist responsibilities as needed.
• Monitor and administer company Records Retention and Records Transfer
System with the storage vendor.
• Coordinate monthly meeting with executives and employees (i.e., food
ordering, processing purchase order, emailing reminder notices of event).
NOVEC – Manassas, VA (Contract Assignment)

Customer Field Services Assistant September 99 – October 99

• Provide customer field services to the project members. Maintain record of
Contracts/Agreements.
• Update the documentation for the Work Orders from Phase I, Phase II, through
Completion by using AS/400 (Work Order Tracking System), which provides
an Audit Trail.
TRW, Inc. – Falls Church, VA
Information Technology Systems Engineer April 99 – September 99
• Surf the Internet to extract compliance data. Convert data into Microsoft Word
files.
• Created and maintained the project notebooks to be used as part of the
Deliverables to external clients for the Phase I and Phase II Testing
documentation (Y2K). Tested Phase II (Y2K) of the project at the client’s site.
Germanna Community College - Locust Grove, VA
Office Services Specialist August 96 – April 99
 • Revised Application for Admission. Enter in computer, insuring that coding is
appropriate. Devised system, which allows for ease in locating any
documentation.
• Process registrations and schedule changes. Assist with coordination and
implementation of registration process.
• Prepare initial transcript evaluation form for evaluation by Registrar. Process
official and unofficial transcripts.
• Distribute withdrawal notification reports.
• Assist with the processing of Nursing Applications and Graduation
Applications. Assist with the Graduation Ceremony.
• Travel to Western Region High Schools to perform Dual Enrollment
Registration (collection of money and forms). Process all dual enrollment
forms. Maintain close contact with Western Region High School Directors of
Counseling to insure documentation has been submitted. Process and distribute
Dual Enrollment Class Rolls to high schools in advance of expected deadlines.
• Trained part-time staff in the application process, evaluation of transfer credit
process, and the registration of non-credit courses. Assisted with work
assignments for work-study students in the absence of the Office Manager.
• Supported off-campus registration needs by traveling to Coffeewood (Prison) to
register students.
• Traveled to Germanna’s Fredericksburg Campus to support needs at that
campus.

MISSIONARY FIELD 1993 - 1996

Rarotonga Cook Islands, Fiji Islands, Papua New Guinea, Australia, and New Zealand

International Business Machines - San Jose, CA

Senior Associate Programmer April 73 - July 93
• Design, integrate, test, install and package various workstation products on the
IBM PS-2 systems using OS/2 and DOS. Electronically shipped products to
customers.
• Trained designated staff members. Prepared and presented integration and
packaging results to management. Team leader responsible for all phases of
program products.
• Maintenance of project documentation, source code, test materials throughout
project lifecycle and continual developmental support.
• Act as a liaison between programmers and customers fulfilling customer
requirements. Provided support services (e.g., code entry, print specifications
and test case entry) to the project members by creating, maintaining, updating
and controlling both internal and external programming libraries. Maintained
security of the libraries from unauthorized access.
• Conducted design reviews to assure quality product delivery.
• Programmed using JCL and SMP control statements.
• Provided MVS tapes of backup data for disaster recovery

EDUCATION
High School Diploma, Rapidan, VA June 1967
Programmer Certification, San Jose, CA November 1981 – February
1982
Accelerated intense studies using Introduction to Programming, MVS, VM/370, EXEC Coding and Techniques,
MVS Operator Training, General Programmer Training, Programming Systems Techniques, Numbering Systems,
Structured PL/S, Fundamentals of Flowcharting, Review/Inspection Techniques, Design Techniques, SMP/E
Fundamentals, OS/2 for First Time Users, OS/2 for End Users, JCL User, Bookmaster and Introduction to PS/2
 REFERENCES
Available upon request