28 TOPDESK MAGAZINE - SEPTEMBER 2015

tips + tricks
Pi symbol: a direct link to a card

Placing (new) licences

It is possible to create a direct link to a specific card. This

TOPdesk will send you a new set of licences when you for

URL can be used in a shortcut or sent in an email action, for

example purchased or started testing a new module. These

example. The URL can be found the quickest with the hidden

licences need to be placed and activated on the TOPdesk

pi symbol ().

server. If you have an on-premises version, you have to do this

yourself. If you use SaaS, TOPdesk will place the new licences

For example, you can find the link to a call as follows:

for you.

1. Open the specific call from a list of calls (an overview, To-do
or selection, for example).

You can place the licences as follows:

2. Click the call so it lights up (do not open the call).

1. Stop the TOPdesk service.

3. Navigate your mouse to the upper-right corner of the 0 of

2. Open the TOPdesk installation folder.

X selected bar, located at the bottom of the screen. When

3. Open the licence sub folder in the installation folder.

your list comprises multiple pages, the pi symbol is next to

4. Remove all the old licence files (you can place these in a

the word Next.

4. When the mouse pointer is in the correct spot, the pi
symbol () appears and the pointer will change to a hand.
5. The URL appears bottom-left on your screen.
6. Click the pi symbol with your right mouse button and
choose Copy link location.

sub folder named licence_old).

5. Place the new licence files.
6. Start the TOPdesk service.
7. Navigate via the TOPdesk server browser to http://
localhost/, you can add the port on which TOPdesk runs
(for example: http://localhost/81).
8. Click Administrator Console in the login screen and log in.

The copied URL is built as follows:

9. Click the Activate licences button.

http://YOURTOPDESKSERVER:PORTNUMBER/tas/secure/

10. Restart the TOPdesk service.

incident?unid=UNIQUE_ID
Note! It is important that all old licence files are removed
Where the UNIQUE_ID is a sequence of numbers.

from the licence folder and the complete new set of licences

If you to incorporate the URL in an email action, you need

is placed here (including the new module licence). It is not

toreplace the UNIQUE_ID by the [-UNID-] insertion field in

possible to combine licences with different issue dates. This

the Action Explorer. This insertion field ensures that the

would result in the Your licences are inconsistent error.

UNIQUE_ID of the concerned call card is sent with the email.

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