Professional Documents
Culture Documents
Anamika Rath
this we built a bond between the dealer and the retailer thereby helping in pushing
sales.''
With the gift coupon scheme, the company has now adopted a pull strategy to lure
customers into buying ACC cement. ACC plans to further consolidate the business
in January 2000.
CUSTOMER RELATIONSHIP
Cementing Relationships We reach out to customers through promotion
campaigns in print and electronic media as well as through social media to
create continuous visibility that makes a strong brand impact. We track our
brand equity regularly to get insights that help us assess how we are perceived
and identify areas of improvement. Our sales force and customer service
personnel regularly connect with customers to meet their needs, thus creating
enduring relationships. In addition, other employees are also encouraged to
spend a day with customers on a regular basis so that the whole organization is
engaged around what the customer needs and values in our products and
service. As our network and products reach out to touch the lives of millions of
Indians, it is a privilege to receive the customers vote of confidence that
recognizes ACC as being one of the countrys most trusted brands. Going well
beyond being a mere tagline, this means so much more to us. Cementing
relationships represents the core of our philosophy in the manner we engage
with our stakeholders beginning with the customer and all others in our supply
chain - our channel and logistics partners, engineers, contractors, masons and
other influencers.
EMPLOYEE WELFARE SCHEMES
Employee welfare receives prime attention at ACC. We have several schemes for general welfare of employees and
their families. These cover education, healthcare, retirement benefits, loans and financial assistance and recreation
facilities.
ACC townships have excellent schools that are often the best in the district. Education at these schools is subsidized
for employees wards. We offer attractive scholarship allowances for children studying at places away from their
parents, merit scholarships for outstanding children and financial assistance for employees children to pursue higher
professional education.
Liberal medical benefits are made available to employees and their family members by way of reimbursements
towards normal medical treatment, domiciliary treatments and special sanctions for serious illness. Each of our
townships has well-equipped health care centres with qualified medical staff and facilities, ambulance, referrals and
tie-ups with reputed hospitals for specialised treatment. In addition, there are regular health checkups, camps and
programmes.
Employees are eligible to apply for loans and financial assistance for various purposes such as purchase of assets,
residential premises as well as a scheme that provides for supply of cement at subsidized rates to those building their
own houses.
At our cement plants and factories, employees are provided furnished and unfurnished accommodation based on their
entitlements. At many locations, the employees are given free electricity, free water supply and free bus facility for
nearby places and schools. These houses are well-maintained and periodically upgraded.