Wes A.

Schobel
Durham, NC 27713
(919) 308-8200 - schobelw@gmail.com
Highly skilled and experienced professional seeking an administrative/communications position

SKILLS

Team Leadership
Project Management
Customer service
Client support and issue resolution
Coordinating cross-functional efforts across different
geographies
Managing large caseloads and multiple projects
Complex Problem Resolution
Coordination
Process Improvement
Professional Correspondence
Business Communications
Office Management
Accounts payable/accounts receivable and payroll
Data tracking and management
Creating advanced business communications for
various audiences (managers/executives,

employees, HR, U.S. Government entities,

immigration counterparts worldwide)
Records audit oversight
Analyzing complex information and interpreting for
non-technical audiences
Global Immigration expertise
Research
Editing
Proofreading
Commercial freelance writing
Microsoft Office
Custom proprietary databases and applications
Adobe
Windows 2000/XP/7/8
Quickbooks 2003
Macromedia Dreamweaver

TRAINING AND CERTIFICATIONS

Career Academy (Looking Glass Development LLC)
Project Management Institute Project Management Professional (PMP) certification training program
Anticipated completion December 2015

SELECTED ACCOMPLISHMENTS
IBM Immigration Services
Lead special projects to design and implement process improvements and measures to overcome the challenges
of a difficult and complex immigration environment
Designed and implemented new processes and visa petition improvements for the L-1 Visa program, resulting in a
30% increase in visa approval rates from July 2014 to present

EXPERIENCE
IBM Corporation (IBM Immigration Services), Research Triangle Park, NC

2007 Present

Senior Immigration Case Manager (July 2013 - Present)

Leading a team of Immigration Case Managers, providing training, coaching, motivation and mentoring, enabling
teams to meet their full potential
Designing training and instructional materials and providing training to immigration counterparts that provided
increased efficiency and improved cross-team efforts and communications
Writing advanced communications and materials for various audiences, including executives, managers, visa
candidates and government agencies, providing expert guidance to stakeholders
Collaborating with various stakeholders in navigating and overcoming the challenges of a difficult immigration
environment
Assigning and auditing work to teams and providing strong leadership to enable maximum team efficiency
Serving as liaison in providing immigration advice and counsel to various stakeholders, including client foreign
nationals, managers, human resources and immigration counterparts worldwide, applying deep expertise in
complex issue resolution across multiple geographies
Leading special projects to design and implement process improvements that provide measures to overcome the
challenges of a difficult and complex immigration environment

Immigration Case Manager (2008 2013)

Served as liaison in providing immigration advice and counsel to various stakeholders, including client foreign
nationals, managers, human resources and immigration counterparts worldwide, applying deep expertise in
complex issue resolution
Evaluated clients for visa eligibility and communicating visa requirements to foreign nationals and management
Interpreted large volumes of complex data concerning technologies, technical skills, job duties and project details
for a non-technical audience in creating high quality visa petitions with an extremely high success rate
Supported special projects to design and implement process improvements and measures to overcome the
challenges of a difficult and complex immigration environment

Immigration Partner (2007 2008)

Billing Coordinator (2007)
Health Dynamics Integrated Wellness, Durham, NC

______

2006 2007

Data Manager (Contract Position)

Created website material
Managed customer service/client relations
Managed accounts payable/receivable
Maintained computer databases and creating and analyzing expense reports
Managed insurance coding and filing and tracking inventory
Managed various administrative projects

Branch Bank & Trust eBusiness, Raleigh, NC

________

_________

2006

Administrative Assistant II (Contract Position)

Served as Administrative Assistant to Vice President
Facilitated all aspects of executive support including administrative, data management, correspondence and travel
arrangements

Commercial Freelance Writer_

________

2005 2006

Contracted Writing Services

Created educational materials for Certified Nursing Assistant publication through In The Know
Created content for commercial brochure for Dr. Larry Moray, DDS, MS, PA
Added to web content for Health Dynamics Integrated Wellness

LaGrange Vision Care, Macon, GA __

________

Assistant Office Manager

Provided exceptional customer service through personal interaction with patients
Created legal and medical correspondence
Created, analyzed and tracked expense reports
Maintained computer databases and physical files
Managed insurance, Medicare and Medicaid coding, processing and billing
EDUCATION
Bachelor of Arts Mass Communications
Georgia College & State University, Milledgeville, GA

1997 2005