John La Pallo

386-788-5907
jlapallo@cfl.rr.com

Port Orange FL 32129

https://www.linkedin.com/in/JohnLaPallo

Regional Manager/Vice President of Operations

Comprehensive manager with over twenty years of career history in both profit and non-profit businesses, as well as in
government contract positions for organizations. Leader, who excels at building valuable relationships that result in optimum
growth of programs and the building of productive and effective teams. Extensive experience managing and working with multimillion dollar budgets, ensuring contract compliance, and services of the highest quality.

Core Competencies

Forecasts and Projections

Team Leadership
Budget Management
Data Management
Transition Directing
Solutions Advice
Community Outreach
Contract Writing & Development
Business Unit Growth

Transition Collaboration
Service Delivery
Communication
Stakeholder Relationship Management
Opportunity Identification
Quality Improvement Processes
Client Services
Technology
Campaign Development

Experience
2004 2015
Technology Company, which provides electronic monitoring, criminal justice and immigration services to state local and Federal
government.
Eastern Regional Operations Manager ISAP (Intensive Supervision Appearance Program)
2009 2015

BI-Incorporated - Boulder, CO

Directed operations for the Intensive Supervision Appearance Program for the Eastern half of the United States.
Managed 36 sites with 20 direct reports.
Accomplished strategic objectives, ensured contract compliance and quality services, managed customer relations with
government staff.
Developed and managed budgets and worked to grow program through the region, including human resources.
Developed and implemented strategies that successfully met growth targets and opened new sites on time, every time
achieving an effective growth rate of at least 10% annually.
Effectively managed operations spanning half the country, built effective teams, who provided for steady and consistent
operations, which met all contract requirements without one serious incident or adverse notice from DHS.
Trained customers and performed trouble shooting for this tech company that creates electronic monitoring and GPS
devices.

Regional Program Manager ISAP

Directed operations for the Intensive Supervision Appearance Program for the Southeastern region of the United States.
Managed 12 sites with 8 direct reports.
Accomplished strategic objectives, ensured contract compliance and quality services, managed customer relations with
government staff.
Developed and managed budgets and worked to grow program through the region, including human resources.
Led a nationwide quality management team effort, which identified and reduced program absconder rates by 10%.
Acted as a key business partner in the conceptualization, design and transition to a new case management data system
which improved efficiency and productivity by 25%.

Acting Vice President ISAP

2007 2009

2006 2007

Directed the overall operation of the program nationwide.

Created and implemented strategic plans, policy, operating procedure, annual reports, and primary customer contact with
DHS HQ, growth and program development.

JOHN LAPALLO
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Developed and managed program budget, provided regular progress reports to board of directors congressional staff and
stakeholders, contract compliance, quality management and service delivery improvement, HR and personnel activities.
Conceptualized, planned and played a key leadership role in the first joint stake holders conference with DHS, resulting in
the program officially changing from a pilot project to an integral service.
Led an effort to implement self-created strategic plans, leading to the development of community partnerships with local
service providers, and a 59% increase in Memorandums of Understanding, and numerous local supportive relationships.
2004 2006

Program Manager ISAP

Started and managed the Miami office of this newly created program.
Hired and trained staff, ensured the provision of quality services and contract compliance, managed budgets and program
growth, educated DHS/ICE staff and other stakeholders on program services and mission.
Managed service delivery during the aftermath of Hurricane Wilma.
Developed and implemented operations and training plan to launch this newly created Federal contracted program,
leading to a 75% increase in client court appearance rates.
Developed excellent customer relationships and reliable services, which led to meeting one year projected growth targets
in three months and the authorization of the first expansion office in the county.

Education
Masters Degree, Social Work, Rutgers University, New Brunswick, NJ
Masters Degree, Education, College of New Jersey, Trenton, NJ