Professional Documents
Culture Documents
5-14. An advantage of forming a sole proprietorship is that it allows the owner to have
more time for leisure activities.
Answer: False LG: 1/LL: 1 Page: 144
5-15. Jim wants to start a business. He is attracted by the idea of being his own boss,
and wants to get started with a minimum of expense and hassle. He is very
confident in his abilities, so he is not particularly worried about financial risks. All
of these factors suggest that Jim would favor starting his business as a sole
proprietorship.
Answer: True LG: 1/LL: 2 Page: 143
Rationale: People who want to be their own boss often prefer to operate their
business, at least initially, as a sole proprietorship. Another advantage of the sole
proprietorship is that it is a relatively easy and inexpensive form of business to
set up. One drawback of a sole proprietorship is that the owner has unlimited
liability. However, Jim is not worried about risk, so this would not appear to be a
major problem for him.
5-16. If a sole proprietorship fails, the owner may lose whatever was invested in the
business, but the owner's personal assets are not at risk.
Answer: False LG: 1/LL: 2 Page: 143-144
Rationale: Sole proprietors have unlimited liability for the debts of their business.
This means that if their business gets into financial trouble they can lose their
personal assets.
5-19. A general partner can take an active role in the management of the business.
Answer: True LG: 2/LL: 1 Page: 145
5-20. All of the partners in a general partnership have limited liability for the debts of
their firm.
Answer: False LG: 2/LL: 1 Page: 145
5-21. In a general partnership, all owners share in both management of the business
and in the assumption of liability for the firm's debts.
Answer: True LG: 2/LL: 1 Page: 145
5-24. A limited partner is an owner who takes no management responsibility and has
no liability for losses beyond the amount invested.
Answer: True LG: 2/LL: 1 Page: 145
5-27. According to the Uniform Partnership Act, the three key elements of any general
partnership are (1) shares of stock to represent ownership, (2) limited liability,
and (3) ease of ownership transfer.
Answer: False LG: 2/LL: 1 Page: 145
5-28. A recent study showed that partnerships are more likely to fail than sole
proprietorships.
Answer: False LG: 2/LL: 1 Page: 146
5-29. A major objective of limited liability partnerships (LLPs) is to limit each partner's
personal liability to the consequences of their own acts and those of people
under their supervision.
Answer: True LG: 2/LL: 1 Page: 145
5-32. In order to protect all parties and minimize misunderstandings among partners,
all terms of the partnership should be spelled out in writing.
Answer: True LG: 2/LL: 1 Page: 147
5-33. One advantage of a partnership is that there is a simple process for partners to
terminate their business.
Answer: False LG: 2/LL: 1 Page: 147
5-34. Compared to sole proprietorships, an advantage of partnerships is their ability to
obtain more financial resources.
Answer: True LG: 2/LL: 1 Page: 145
5-36. Compared to sole proprietorships, partnerships offer the advantage of shared
management and pooled knowledge.
Answer: True LG: 2/LL: 1 Page: 145-146
5-37. A limited partnership refers to a partnership set up for a temporary purpose, such
as a real estate development project.
Answer: False LG: 2/LL: 1 Page: 145
5-38. Ted and Mark have been partners in a dry cleaning business for the past three
years. They would like their brother Todd to join them. Unfortunately, partnership
law states that only two partners can participate in a partnership.
Answer: False LG: 2/LL: 2 Page: 145
Rationale: A partnership consists of two or more owners.
5-40. Sharon Pebble and Gilbert Stone have just formed a business partnership. Under
their arrangement, Sharon will actively manage the company and assume
unlimited liability for the firm's debts. Gilbert will invest several thousand dollars
of his money and will share in the profits, but will not actively manage the firm
and will not have liability for losses beyond his initial investment. Sharon and
Gilbert have formed a limited partnership.
Answer: True LG: 2/LL: 2 Page: 145
Rationale: A limited partnership consists of at least one general partner, who has
unlimited liability, and at least one limited partner, who can lose only what he or
she has invested. The limited partner cannot actively manage the partnership.
5-41. Alphonzo has agreed to become a partner in his brother's new clothing store and
has provided 30 percent of the startup capital for Remoras Clothiers. Since he
provided 30 percent of the money to start the firm, he is legally entitled to 30
percent of any the profits the firm earns during its first year of operations.
Answer: False LG: 2/LL: 2 Page: 146-147
Rationale: The division of profits in a partnership is negotiable and is not
necessarily tied to the amount of the initial investment.
5-42. Ron and Jon want to go into business together. They do not want to bring in other
partners, but they both want to avoid unlimited liability for any debts incurred by
their new company. Ron and Jon can achieve their aims by organizing the firm as
a limited partnership.
Answer: False LG: 2/LL: 2 Page: 145
Rationale: All partnerships, including limited partnerships, must include at least
one general partner. The general partners in a limited partnership must accept
unlimited liability. Thus, if Ron and Jon form a limited partnership they will either
have to bring in another person to be the general partner, or one of them will
have to be the general partner and accept unlimited liability.
5-44. Connie is a general partner in a retail cookie store. Her personal assets are
protected from the debts of the business.
Answer: False LG: 2/LL: 2 Page: 145
Rationale: As a general partner, Connie assumes unlimited liability for the debts
of her business.
5-45. A conventional corporation is a state-chartered legal entity, with authority to act
and have liability separate from its owners.
Answer: True LG: 3/LL: 1 Page: 149
5-48. A corporation can raise financial capital by selling shares of stock to interested
investors.
Answer: True LG: 3/LL: 1 Page: 150
5-49. Stockholders in a corporation must accept unlimited liability for the corporations
debts.
Answer: False LG: 3/LL: 1 Page: 149
5-51. When one of the owners of a corporation dies, the corporation legally ceases to
exist.
Answer: False LG: 3/LL: 1 Page: 150
5-52. Corporations are easy to start and easy to terminate.
Answer: False LG: 3/LL: 1 Page: 151
5-53. A disadvantage of corporations is that they generally require extensive
paperwork.
Answer: True LG: 3/LL: 1 Page: 151
5-56.
Page: 150-151
5-57. Stockholders in a corporation have limited liability for the debts of the
corporation.
Answer: True LG: 3/LL: 1 Page: 149
5-58. One advantage of corporations is that the initial cost of setting them up is usually
lower than for other forms of ownership.
Answer: False LG: 3/LL: 1 Page: 151
5-61. One reason Individuals incorporate is to obtain the advantage of limited liability.
Answer: True LG: 3/LL: 1
Page: 152
5-62. One advantage of an S Corporation is that the profits of the business are taxed
as regular personal income of the owners, thus avoiding the problem of double
taxation.
Answer: True LG: 3/LL: 1
Page: 152-153
5.63.
Page: 153
5-65. The advantages of limited liability companies are not available to providers of
personal services like doctors and lawyers.
Answer: False LG: 3/LL: 1 Page: 153
5-68. A limited liability company is similar to an S corporation, but without the special
eligibility requirements.
Answer: True LG: 3/LL: 1 Page: 153
5-69. Limited liability companies have both flexibility in tax treatment of earnings and
limited liability protection for owners.
Answer: True LG: 3/LL: 1 Page: 153
5.71.Like stockholders of a C corporation, owners of a limited liability company (LLC)
are free to sell their ownership without the approval of other members.
Answer: False LG: 3/LL 1
Page: 154
5-72. Owners of limited liability companies (LLCs) must pay self-employment taxes on
any profits they earn.
Answer: True
LG: 3/LL: 1
Page: 154
Rationale: Taking a firm private involves gaining control of a firm's stock so that it
is no longer available to investors on the open market.
5-98. The workers at Scrappys Metal Fabrication, Inc., have learned that the firm is
about to close down. They have devised a plan to use debt financing to buy the
company's stock from current shareholders with the intention of keeping the
company in business, thus saving their jobs. This strategy is called a leveraged
buyout.
Answer: True LG: 4/LL: 2 Page: 157
Rationale: A leveraged buyout involves the use of debt financing to buy the stock
of a company. This is what the workers are attempting to do in this example.
5-100. A franchise agreement is an arrangement where a franchisor sells the rights to a
business name and to sell a product or service within a given territory to a
franchisee.
Answer: True LG: 5/LL: 1 Page: 158
5-101. A franchise may be organized as a sole proprietorship, partnership, or
corporation.
Answer: True LG: 5/LL: 1 Page: 158
5-105. In a franchise arrangement, ownership of all of the individual stores or outlets
remains in the hands of the franchisor.
Answer: False LG: 5/LL: 1 Page: 159
5-106. One of the major advantages of a franchise system is the franchisee often gets
instant recognition from consumers.
Answer: True LG: 5/LL: 1 Page: 159
5-107. Franchisees must follow more rules, regulations, and procedures than if they
operated independently owned businesses.
Answer: True LG: 5/LL: 1 Page: 160
5-108. The coattail effect refers to the burden of corporate rules and regulations on
franchisees.
Answer: False LG: 5/LL: 1 Page: 160
5-111. The franchisee often must pay the franchisor a share of profits or a percentage
commission on sales known as a royalty.
Answer: True LG: 5/LL: 1 Page: 160
5-116. Franchising in global markets has demonstrated that high operating costs are
counterbalanced by high profit opportunities.
Answer: True LG: 5/LL: 1 Page: 164
5-121. Les is a franchisee in the Far Horizons Travel Agency franchise. As a franchisee,
Les is guaranteed the right to retain all of his franchise's profits.
Answer: False LG: 5/LL: 2 Page: 160
Rationale: Franchisees usually pay a royalty to the franchisor. This royalty is
sometimes expressed as a share of the franchisee's profits.
5-122. Leanne is a franchisee in a restaurant chain. Thanks mainly to her hard work and
people skills, her individual outlet is doing quite well. However, she has noticed
that several other franchisees in the same chain have let their businesses
deteriorate, especially in terms of the quality of the food they offer. Leanne
should be very concerned about this trend, since it eventually could affect her
own business.
Answer: True LG: 5/LL: 2 Page: 160
Rationale: The actions of less successful franchisees can hurt the success of
others in the same franchise. This is known as the coattail effect.
5-125. A cooperative consists of people with similar needs who pool their resources for
mutual gain.
Answer: True LG: 6/LL: 1 Page: 165
5-126. It is not unusual for members of cooperatives to work for and help manage their
cooperative.
Answer: True LG: 6/LL: 1 Page: 165
5-127. Farm cooperatives were originally established to help farmers increase their
economic power by acting as a group rather than as individuals.
Answer: True LG: 6/LL: 1 Page: 165
5-133. The ___________ is the most common form of business ownership.
A) partnership.
B) corporation.
C) joint venture.
D) sole proprietorship.
Answer: D LG: 1/LL: 1 Page: 142
CHAPTER 6
TRUE/FALSE
6-1.Entrepreneurship involves accepting the risk of starting and running a business.
Answer: True LG: 1/LL: 1 Page: 174
6-6.
6-7.
6-8.
6-9.
6-10. The most important difference between entrepreneurs and micropreneurs is the
focus placed by micropreneurs on balancing the demands of work and family.
Answer: True LG: 1/LL: 1 Page: 178
6-11.
Micropreneurs are motivated by a desire to have both a satisfying family life and
rewarding work.
Answer: True LG: 1/LL: 1 Page: 178
6-12. Web-based businesses avoid the risk of failure faced by traditional startup
businesses.
Answer: False LG: 1/LL: 1 Page: 181
6-13. An intrapreneur is the creative person who starts and manages a nonprofit
organization.
Answer: False LG: 1/LL: 1 Page: 181
6-14. Creative people working as entrepreneurs within a large organization are called
intrapreneurs.
Answer: True LG: 1/LL: 1 Page: 181
6-15. The U.S. government offers "investor visas" to attract more entrepreneurs.
Answer: True LG: 1/LL: 1 Page: 183
6-16. Enterprise zones offer lower tax rates and government assistance to attract
private business investment.
Answer: True LG: 1/LL: 1 Page: 183
6-17. Entrepreneurial teams increase the cooperation between marketing, production
and other functional areas of a business venture
Answer: True LG: 1/LL: 2 Page: 177
Rationale: In entrepreneurial teams, all members work together to conceive,
make, and market a new product.
6-18. Kylie is employed by Street Wheels, a large corporation that produces
accessories for scooters, bicycles, and other children's vehicles. She is a
creative force within the company and has helped launch several new successful
products. Kylie is an example of an intrapreneur.
Answer: True LG: 1/LL: 2 Page: 181
Rationale: Intrapreneurs are creative people who work within corporations to
launch new products and generate new profits.
6-28. Marina has just completed her business degree. Her best job search strategy
would be to concentrate on looking for work with a major corporation.
Answer: False LG: 2/LL: 2 Page: 184
Rationale: Many large firms are downsizing, and virtually all job growth is
currently created by small businesses. If Maria focuses on job opportunities with
big firms, she is likely to limit her chances of finding employment.
6-29. Renee, a manager at a small manufacturing firm, has offered to help manage a
local branch of the YMCA. Unfortunately, Renee will find that the skills acquired
managing a small business will not be useful in managing a nonprofit
organization.
Answer: False LG: 2/LL: 2 Page: 184
Rationale: The skills needed to manage small businesses, big businesses,
charities, churches, and government agencies are very similar.
6-30. A close look at the statistics indicates that the lack of qualified workers is a major
obstacle to the growth of successful small businesses.
Answer: True LG: 2/LL: 2 Page: 184
Rationale: One quarter of the small businesses surveyed list the lack of qualified
workers as one of their biggest obstacles to growth.
6-31. Traditionally small business statistics classified the retirement of an owner of a
sole proprietorship as a business failure.
Answer: True LG: 2/LL: 2 Page: 185
Rationale: Retirement and change of the legal form of business (i.e. partnership
to a corporation) have traditionally been classified as a business failure.
Economist Bruce Kirchhoff contends that these misinterpretations of the statistics
have greatly overstayed the business failure rate.
6-32. Small businesses lack the resources to compete directly with big businesses.
Answer: False LG: 2/LL: 2 Page: 185
Rationale: Small businesses can often compete successfully against big
businesses because they are more nimble and able to offer more personalized
customer service.
6-33.Sharaf decided to work for a floral design shop before opening her own shop. She
will find that this was a waste of time as her work is used to make someone else
successful.
Answer: False LG: 3/LL: 2 Page: 187
Rationale: Sharaf will gain valuable training and insights into the floral design
business by working for someone else. Her experience should reduce her risks
and help her operate more efficiently when she starts her own business.
6-34.The personal character of an entrepreneur is irrelevant to bankers when
determining the credit worthiness of business loan.
Answer: False LG: 4/LL: 1 Page: 190
6-35.Software designed to help create business plans has proven to be of little value
because of the great variety in the types of businesses.
Answer: False LG: 4/LL: 1 Page: 190
6-36.Potential suppliers can be an excellent source of financing for a new business since
lending money to a new customer may be very much in their own interest.
Answer: True LG: 4/LL: 1 Page: 190
6-37.State and local governments often act as venture capitalists.
Answer: False LG: 4/LL: 1 Page: 192
6-38.Venture capitalists provide funds for small businesses as part of their philanthropy
programs.
Answer: False LG: 4/LL: 1 Page: 192
6-39.As a result of corporate downsizing, Margo lost her job as the director of human
resources at a major steel producer. However, she took this opportunity to
establish her own business providing temporary employees to area businesses.
Margo has likely found that:
A) going into business for yourself can quickly provide security and profits.
B) there aren't many women going into small business.
C) the service sector is not an area of significant growth.
D) successful big businesses often create profitable opportunities for small
businesses.
Answer: D LG: 2/LL: 3 Page: 185
Rationale: As big businesses downsize, they often find that they do not always
have the staff they need and are increasingly contracting with small companies to
temporarily fill their needs through outsourcing. That's how it is in business. Big
businesses don't serve all the needs of the market. There is plenty of room for
small companies to make a profit filing those niches.
6-48.A market consists of potential buyers of a good or service. However, for a market
to exist:
A) wholesalers and retailers are involved in the distribution of the product.
B) one firm must dominate in sales and product development.
C) people must have unsatisfied wants and needs as well as a willingness and
ability to buy.
D) the product must be laboratory tested and approved by the Federal Food and
Drug Administration (FDA).
Answer: C LG: 4/LL: 2 Page: 194
Rationale: A market consists of people who have unsatisfied wants and both the
willingness and the resources necessary to buy the good or service.
6-49.Bubba, a licensed real estate broker, received notification that his application for a
business loan was denied. The bank refused his request because he failed to
provide a blueprint identifying the intended target market and competitive
strategy. In order secure a bank loan Bubba evidently needs a:
A) bankruptcy lawyer.
B) business plan.
C) venture capitalist.
D) loan advocate.
Answer: B LG: 4/LL: 3 Page: 189
Rationale: A business plan provides a detailed written statement of the nature of
a firm, its target market, its competitive advantages, and the resources and
qualifications of its owner.
6-50.As a ________ Rick searches for firms in need of additional funding to achieve
their goals. In return for his investment, Rick becomes a part owner in the
business.. Rick operates as a(n):
A) investment analyst.
B) venture capitalist.
C) corporate raider.
D) securities trader.
Answer: B LG: 4/LL: 3 Page: 192
Rationale: A venture capitalist is an individual or firm that provides startup capital
in exchange for a stake in the ownership of the business.
As a small business owner, Tanika can't afford to provide her employees with the high
wages and benefits offered by big corporations. One way to retain her employees and
create a high level of motivation would be to:
A) threaten to fire her existing employees and hire new workers.
B) adopt a policy of promoting the workers who have been employed the
longest.
C) empower her employees to develop their own ideas
D) hire only family members, since they are more loyal.
Answer: C LG: 4/LL: 3 Page: 194
Rationale: Many small firms motivate workers by creating challenging jobs and
treating them respectfully.
6-51.One reason why many U.S. small businesses are not involved in exporting is:
A) there is a limited market for their products.
B) the governments new homeland security programs limit opportunities for
small businesses.
C) many of these firms do not know how to get started.
D) U.S. products are perceived as inferior.
Answer: C LG: 5/LL: 1 Page: 197
6-52.Which of the following best describes the opportunities available to small
businesses in international markets?
A) The world is a much larger, and potentially more lucrative, market than the
U.S. domestic market.
B) The threat of terrorist activities prevents small businesses from competing
internationally.
C) Most foreign buyers prefer to deal with large, well-known corporations rather
than small businesses.
D) Higher business costs eliminate the profit opportunities in global markets.
Answer: A LG: 5/LL: 2 Page: 197
Rationale: The U.S. has only about 5% of the world's population, and there is a
growing demand for American goods and services. The Commerce Department
reports that while only a small percentage of small businesses export, the
number of small businesses involved in exporting has tripled in the last decade.
Peppy is confident that Pizza Whirl will be a success, but only if he has enough
money to do things right. Since Peppy has very little personal wealth, he knows
he must obtain financial help. In order to be prepared for meetings with bankers
and potential investors, Peppy should:
A) hire a public relations firm to develop promotional materials.
B) develop a business plan.
C) read a book on entrepreneurship.
D) create a partnership contract.
Answer: B LG: 4/LL: 3 Page: 181
Rationale: A business plan, which provides a detailed description of the new
business, is mandatory when meeting with bankers and investors.
CHAPTER 7
TRUE/FALSE
7-4.
7-5.
The need to manage change has become increasingly important with the
emphasis on global challenges and opportunities.
Answer: True LG: 1/LL: 1 Page: 212
7-6.
7-7.
7-8.
7-22. The four key management functions are planning, organizing, leading, and
controlling.
Answer: True LG: 2/LL: 1 Page: 213-214
7-26.The management function that involves guiding, training, and motivating others to
work toward the achievement of an organizations goals is called leading.
Answer: True
LG: 2/LL: 1
Page: 214
7-27. Planning is the function of management that involves anticipating future trends
and determining the best strategies and tactics to achieve an organization's goals
and objectives.
Answer: True LG: 2/LL: 1 Page: 213
7-29. Beth has spent the last two hours going over some consumer surveys to see how
well her company is achieving its goal of improving customer satisfaction. Beth's
efforts are an example of the controlling function of management.
Answer: True LG: 2/LL: 2 Page: 214
Rationale: Controlling is the function concerned with determining whether or not
an organization is progressing toward achieving its goals and objectives.
7-32. Rita is a manager of a medium-sized service company. She is currently involved
in redesigning her department to ensure that employees and other resources can
respond more quickly and efficiently to the needs of its customers. Ritas efforts
are part of the organizing function of management.
Answer: True LG: 2/LL: 2 Page: 213
Rationale: Organizing involves designing the structure of the organization so that
resources can efficiently achieve the organizations objectives. One of the key
objectives today is to find ways to organize businesses so that they please the
customer.
7-38. A vision is the overall explanation of why an organization exists and where it is
trying to head.
Answer: True LG: 3/LL: 1 Page: 215
7-39. A mission statement outlines the fundamental purposes of an organization.
Answer: True LG: 3/LL: 1 Page: 215
7-45. SWOT analysis helps firms identify both competitive threats and market
opportunities.
Answer: True LG: 3/LL: 1 Page: 216
7-47. Tactical planning deals with setting long-range goals, while strategic planning
develops the specific strategies needed to achieve the organization's tactical
goals.
Answer: False LG: 3/LL: 1 Page: 216-217
7-48. Strategic planning determines the major goals of the organization.
Answer: True LG: 3/LL: 1 Page: 216
7-51.Contingency planning involves developing alternative courses of action to be used
if the primary plans do not achieve the desired results.
Answer: True LG: 3/LL: 1 Page: 218
7-62. SWOT analysis focuses only on the internal activities of the firm, while other
analytical tools are used to review the external environment in which the firm
operates.
Answer: False LG: 3/LL: 2 Page: 216
Rationale: SWOT stands for strengths, weaknesses, opportunities and threats.
While the strengths and weaknesses part of SWOT analysis focuses on internal
aspects of the organization, the opportunities and threats part of SWOT looks at
the external environment in which the organization operates.
7-72. An organizational chart shows who is accountable for the completion of specific
work and who reports to whom.
Answer: True LG: 4/LL: 1 Page: 219
7-76. Supervisory managers are those who directly oversee the activities of workers
and evaluate their daily performance.
Answer: True LG: 4/LL: 1 Page: 220
7-77. Middle managers usually are responsible for tactical planning and controlling.
Answer: True LG: 4/LL: 1 Page: 220
7-78. The CIO, COO, and CFO are all management positions that would be classified
as being part of top management.
Answer: True LG: 4/LL: 1 Page: 220
7-79. In this day of rapidly changing technology, technical skills are the most important
skills for all levels of management.
Answer: False LG: 4/LL: 1 Page: 221
7-100. A key to having an effective staffing policy is to recruit people much like the
people already working at the firm.
Answer: False LG: 4/LL: 1 Page: 224
7-126. The autocratic style of leadership can be very effective in emergency situations.
Answer: True LG: 5/LL: 1 Page: 226
7-127. The traits used by autocratic leaders include warmth, friendliness, and
understanding.
Answer: False LG: 5/LL: 1 Page: 226
7-128. The traits that characterize participative leaders include flexibility, good listening
skills, and empathy.
Answer: True LG: 5/LL: 1 Page: 226
7-134. When businesses empower their employees, the role of a manager becomes
less that of a "boss" and more that of a coach, counselor, or team player.
Answer: True LG: 5/LL: 1 Page: 228-229
7-156. In order to be effective, performance standards must be specific, attainable, and
measurable.
Answer: True LG: 6/LL: 1 Page: 231-232
7-157. Accounting and finance are important for control systems because they provide
the numbers management needs to evaluate progress.
Answer: True LG: 6/LL: 1 Page: 232
7-158. External customers are those individuals or units that receive services from other
units within the same organization.
Answer: False LG: 6/LL: 1 Page: 232
7-160. A corporate scorecard is a broad measurement tool that indicates a company's
progress toward its final destination-profits.
Answer: True LG: 6/LL: 1 Page: 233
7-175. According to well-known management consultant Peter Drucker, managers
provide:
A) a direction for their organization and leadership.
B) technical know-how and consistency.
C) scientific analysis of data and philosophical insights into fundamental
questions.
D) rules and regulations.
Answer: A LG: 2/LL: 1 Page: 213
7-176. One of the four primary functions of management is:
A) controlling.
B) marketing.
C) financing.
D) designing.
Answer: A LG: 2/LL: 1 Page: 214
7.185. As a manager, two of Sylvias strengths are her ability to communicate goals
clearly, and her ability to guide, coach, and motivate workers. Based on these
strengths, ________ is a management function that Sylvia is likely to be good at
performing.
A) controlling
B) planning
C) leading
D) organizing
Answer: C
LG: 2/LL: 2
Page: 214
7-186. Amanda, a regional manager for Flairol Cosmetics, has just seen a report
showing that sales in her region are lower than anticipated so far this quarter. Her
next task is to determine the reason for the disappointing results and find a way
to get sales up to their desired level. Amanda's efforts are part of the
____________ function of management.
A) controlling
B) directing
C) organizing
D) planning
Answer: A LG: 2/LL: 3 Page: 214
Rationale: Controlling involves checking to determine whether goals and
objectives are being met, and taking corrective action if they are not.
7-188. Which of the following activities is part of the planning function of a manager?
A) Assigning a particular worker to do a specific task.
B) Looking at market forecasts to identify future business opportunities and
challenges.
C) Praising a sales representative who has far exceeded her monthly sales
objectives.
D) Conducting a job interview with a potential new employee.
Answer: B LG: 2/LL: 3 Page: 213
Rationale: Planning involves anticipating trends, identifying opportunities and
challenges, and devising strategies and tactics that will help the firm achieve its
goals and objectives.
7-189. Which of the following activities is part of the organizing function of a manager?
A) Going over a spreadsheet to analyze some financial data.
B) Teaching a new employee how to use a piece of office equipment.
C) Giving front-line workers additional resources needed to provide faster and
better service to customers.
D) Developing a broad general strategy to help the organization meet its longterm growth objectives.
Answer: C
LG: 2/LL: 3
Page: 213
7-223. Ed Flavorman, the chief executive of Flavor Best Ice Cream, believes that
alternative plans are almost as important as the primary operational plans
because the market is so competitive and unpredictable. Ed endorses:
A) tactical planning.
B) retroactive planning.
C) concurrent planning.
D) contingency planning.
Answer: D LG: 3/LL: 3 Page: 218
Rationale: Contingency plans provide alternative courses of action for use if the
organization's primary plans fail to achieve their intended results.
7-226. A(n) __________is used by an organization to show who is accountable for the
completion of specific work and who reports to whom.
A) Balance sheet
B) Venn diagram
C) Stakeholder outline
D) Organization chart
Answer: D LG: 4/LL: 1 Page: 219
7-239. Organizations that use self-managed teams often:
A) have very autocratic managers.
B) delegate more planning, organizing and controlling tasks to lower-level
managers.
C) eliminate most top management positions.
D) find they must increase in the number of middle managers to manage and
direct the teams.
Answer: B LG: 4/LL: 1 Page: 21
7-240. A team of workers chosen from various departments of a firm is called a:
A) unidirectional group.
B) cross-functional team.
C) customer-focused team.
D) stakeholder-oriented organization.
Answer: B LG: 4/LL: 1 Page: 221
7-244. ___________ involves recruiting, hiring, motivating, and retaining the best people
available to accomplish the company's objectives.
A) Directing
B) Planning
C) Leading
D) Staffing
Answer: D LG: 4/LL: 1 Page: 223
7-252. Axel has just been promoted to a position in first-line management. Axel's new
position probably will require him to spend a lot of time:
A) developing strategic plans.
B) evaluating the daily performance of workers.
C) creating a vision.
D) traveling to different worksites.
Answer: B LG: 4/LL: 3 Page: 220
Rationale: First-line managers are responsible for assigning specific jobs to
workers and evaluating the performance of employees on a daily basis.
CHAPTER 8
Chapter 8 Test
8-1.The design of a bureaucratic organization assumes a well educated workforce.
Answer: False LG: 1/LL: 1 Page: 243
8-2.To better organize his business, Frank divides the required tasks into smaller jobs
and assigns each job to a specific employee. This is an example of
departmentalization.
Answer: False LG: 1/LL: 2 Page: 240
Rationale: Dividing tasks into smaller jobs is called job specialization.
Departmentalization refers to the process of setting up individual departments to
do specialized tasks.
8-3.The division of labor and specialization often improves an employees job
performance.
Answer: True LG: 1/LL: 1 Page: 240
8-4.Economies of scale occur when a firm operates more efficiently as it grows larger.
Answer: True LG: 1/LL: 2 Page: 241
Rationale: Economies of scale is the concept that the bigger the firm, the more
efficient production becomes. This improved efficiency is the result of the
specialization of labor and purchasing raw materials in bulk.
8-5.The driving force behind the change in business organizations is the change in
consumer expectations.
Answer: True LG: 1/LL: 1 Page: 240
8-6.The degree to which an organization allows lower level managers to make decisions
determines the degree of decentralization.
Answer: True LG: 2/LL: 1 Page: 245
8-7.
8-8.The greater the rate of employee turnover, the broader the span of control.
Answer: False LG: 2/LL: 1 Page: 246
8-9.The flatter an organizations structure, the fewer managers are needed.
Answer: True LG: 2/LL: 1 Page: 248
8-10.In a line organization, there are many specialists who serve as advisors and
assistants to the managers who make decisions.
Answer: False LG: 3/LL: 1 Page: 251
8-11.While staff personnel have the authority to make policy decisions, line personnel
have the authority to advise and make suggestions.
Answer: False LG: 3/LL: 1 Page: 251
8-12.Cross-functional teams are self-managed groups of employees empowered to work
with suppliers and customers to develop new products and give great service.
Answer: True LG: 3/LL: 1 Page: 254
8-13. The design of a bureaucratic organization assumes a well educated workforce.
Answer: False LG: 1/LL: 1 Page: 243
8-14.An organizations core competencies are those functions that the firm can perform
as well or better than anyone else in the world.
Answer: True LG: 4/LL: 1 Page: 257
8-15.Reengineering is intended to improve the performance of an organization through
regular, incremental steps.
Answer: False LG: 5/LL: 1 Page: 258