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INTRODUCTION
Because of the globalization everyone can do business wherever find profitable place or
location, for technological development it become easier and accessible to do business
one corner from another corner of the world. Although there is lots or benefits for
technological advancement, for operating every business in every place there are some
problem also. So for effective business organization should plan for their project. For
market research, Abacus Research and Analytics (ARA) a research institute, this
institute is going to do a research on consumer behaviors and attitudes towards Food
Discount in Retailing by Wm Morrison in Greater London for providing the customer
better services. This research will help the organization to take correct and concrete
decision for the improvement of customer service for customer satisfaction. Amicus
company ltd., Royal company ltd., and . Every company has some problem to operate
business although these companies located in good places. These companies want to
acquire customer satisfaction by improving customer services. So for better improvement
in customer services, Abacus Research and Analytics (ARA) is doing a research for
taking correct decision. Abacus Research and Analytics (ARA) collect their
information from primary and secondary sources which are authentic as well as accurate,
and necessary tools which are relevant to this research used to analysis and calculating
data for taking right decision easily.
Executive Summery
In initial stage of a business decision makers or marketer should think about the situation
and observe the business environment (macro and micro both) very carefully in which
they are going to operate business. As customer is the king of the business so company
should give much more importance on customer satisfactions. Company does survey to
explore the customer choices and want to improve the customer services by reaching
feedback. No risks non gains There is always risk in business so organizations do
research or survey or make project plan to know whether the project is profitable or not.
Table of Contents
no
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01.
Content
Executive Summary
Introduction
Be able to use a variety of sources for the collection of data, both
primary and secondary.
1.1. Create a plan for the collection of primary and secondary data for
given business problem.
1.3. Design a questionnaire for given business problem.
Page
01
01
02-06
02.
06-09
03.
09-13
04.
13-17
P1.1 Creating a plan for the collection of primary and secondary data of
consumer behavior and attitudes towards food discount retailing in Greater
London.
For research or statistical research data is the raw materials of the information
should be collected which are relevant to the selected topic. Actually there are
four types of data (eHOW.htm)
1. Nominal Data Analysis
2. Ordinal Data Analysis
3. Interval Data Analysis
4. Ratio Data Analysis
For taking any decision in business problem there are two types of data
according to the sources of data collection.
Primary data
Secondary data
Primary Dara-are collected by basic investigation or direct observation from the
main source. There two types of observation- participant observation and
structured observation (Mark Saunders-2012). Primary data are the original data
that have never or ever been used for any statistical test or analysis.
Plan for collecting primary data we have used observation process and
questionnaires for this given problem.
Observation: Observation is very needy aspect for the richness of research data.
Participant Observation: It is qualitative and derives from the work of social
anthropology in the early twentieth century. It emphases on discovering the
meanings that people attach to their actions.
Structured observation: It is quantitative and more concerned with the frequency
with the actions.
Systematic observation: Recording, description, analysis and interpretation of
peoples (consumer) behavior.
Questionnaire: It is a general term to include all techniques of data collection
persons are asked to respond included both structured interviews (in depth
interview; Jancowicz 2005) and telephone or online questionnaires.
In this process through questionnaire three types of data variables are collected
from the customer related to this business organization.
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P1.3 Design a questionnaire for a survey into consumer behaviour and attitudes.
The design of questionnaire differs according to how it is administered and, in particular,
the amount you have with the respondent. Questionnaire as a general term to include all
techniques in which each person is asked to respond to the same set of question in a
predetermine order (deVaus 2002) . Questionnaire should be precise, relevant to the
business decision making problem and avoided unnecessary quires so that we can get
accurate answer from the customer and it will be helpful to the company for taking
correct decision. As Wm Morrison Supermarkets Plc wants to improve their customer
services quality and find out customers behavior for this task questionnaire design is a
crucial part to solve regarding problems and we should specifies the information needed
and objective of the survey.
We have designed questionnaires based on Wm Morrison Supermarkets Plcs
employees quires, researchers opinion and comment are given below..
1. Is the Wm Morrison Supermarkets providing quality services to their
customer?
2. Are the customers satisfied with Wm Morrison Supermarketss present
services and product quality?
3. If you are not satisfied with present service the whats should change to
improve the services according to you?
4. Is the company fulfilling their corporate social responsibilities?
5. Is the company providing more importance on your choices?
6. Is Wm Morrison Supermarkets carrying a satisfactory value in the
competitive market?
7.
8. Are you satisfied with the current pricing condition of this organization?
9. Do you agree with the companys good publicity?
10. How do you feel about the companys providing services?
11. What are the defects in marketing planning of Wm Morrison
Supermarkets as you think?
12. Do you think that its a perfect Supermarket to provide your desired
product and quality services in Greater London?
TASK 2
Sample
Size
Project name
Location
preference
Correct
(%)
10,000
Wm
Morrison
Supermarket
s
80%
Service
improveme
nt
expectatio
n (%)
70%
New
product
expectatio
n
(%)
75%
Price
Environment
High
Moderate
Range
12-1
Mean deviation
5.30
Standard deviation
3.75
Mean absolute deviation tells about the standard value of the divergences among the
absolute value and the values of particular individual which is come from the data array.
Actually there is dispersion method from which can be measured accurate result for the
given business problem but its somehow helpful to take decision.
2.4 Explain how quartiles, percentiles and the correlation coefficient are used to draw useful
conclusion.
Backhaus and Doon, (2007)In quartiles, the observations divided into four groups. First
quartile1 25% of the given observation Q1= (1+n)/4
2 Second quartile is Q2
3 Third quartile is the Median that means 50% of the given observations
Q3= 3(1+n)/4
4.Fourth Quartile is Q4
Quartiles are descriptive measures. For example use an order array for the three
annualized returns for the low risk funds, the quartiles are computed as bellows
Order array-0,2,3,4,5,6,7,8,9,11,13,15,16,17.
Q1= (1+14)/4=3.75
Q3=3(1+14)/4=11.25
As median is the 50 percentile ( 50% larger and 50% smaller from the observations)
Percentiles help us to identify the location that can be got by Lp( Location of percentile).
Percentiles is the method of dividing the entire data and statistics which is set into 99
different divisions. The consumers presents more percentage to the statistics value.
P3.1- Produce graphs using spreadsheets and draw valid conclusions based on
the information derived from the business Scenario
Here we have used spreadsheets and drawn valid and reliable conclusion based
on this collected information for making decision in marketing to satisfy the
customer. Here we have shown some statistical survey results from some of the
selected questionnaires as below
1.Is the Wm Morrison Supermarkets providing quality services to their customer
Strongly agreed
Agreed
No Comment
Disagreed
Strongly
disagreed
25%
24%
15%
13%
17%
From this analysis we can say that Wm Morrison Supermarkets is pretty renowned
supermarkets in Greater London. Because majority of the participants in this survey are
positive minded, 49% is in favor in this company. And 30% is disagreed so organization
should be conscious, variation in the pattern of their proving services and product quality.
2. Are the customers satisfied with Wm Morrison Supermarketss present services and
product quality?
Strongly agreed
Agreed
No Comment
Disagreed
Strongly
disagreed
20%
14%
11%
35%
20%
The analysis is threatening for the company as major retailers forced to change
strategy (Kantar Worldpanel UK, 2014). Here majority (55%) of the customer disagreed
with the current services strategy.
3. Is the company fulfilling their corporate social responsibilities?
Strongly agreed
Agreed
No Comment
Disagreed
Strongly
disagreed
20%
24%
21%
20%
15%
Agreed
No Comment
Disagreed
Strongly
disagreed
30%
15%
10%
29%
16%
Here in the above discussion, 45% public are just telling that the company has superior
insist in the competitive market. The company has to expand their marketing methods to
cultivate up their insistence in the competitive market,
From the questionnaire we got information and after calculating we got specific information
that is shown in spreadsheet. Actually Spreadsheet is a computerized system that has column
and row where data are kept and graph is produced from that
Project Spreadsheet
A
1
B
Company name
2
3
WmMorrisons
, Js
Sainsburys,
Lidl Ltd
Aldi
C
Fixed
cost
$112000
D
CFA
E
BEP
ROI
$ 30000
$ 15000
$ 20000
$95000
$ 38000
$ 14500
$26000
$14000
$ 26000
$13000
$19000
the past data as well as some other variables which may impact in sales revenue.
The sales revenue of Wm Morrisons is 25% higher from the previous years and
the trend is upward as well as the sales revenue trend is higher for LidL Ltd and
Aldi. The past data analysis show the future sales trend is getting increasing and
we can hope that these company will generate more revenue in the next years but
gradually Js Sainsburys sales revenue may decrease 10-15% and Aldi is 8-10%.
P3.3 - Prepare a business presentation using suitable software and techniques to
disseminate information effectively
Sometimes collected information may be effective but if can not present the information
properly or present the message to the audiences then your all efforts will be failed.
Without information it is impossible to take any decision specially business decision
because risks are everywhere in business. The world is depend on computer system now so
everyone have to be informed about computer power point in which the business scenario as
well as the information collected for the survey can be presented. Except power point there
are also some flexible software such as the lotus freelance graphic, adobe persuasion, corel
presentation easy and smarter than others. Organization should disseminate this information
through the customers and stakeholders because they are the most important part of the
company. (kotler and Armstrong, 2012). Disseminating of in formation is crucial part for
survey so presentation is the essential helper to disseminate information.
P3.4 Produce a formal business report for Wm Morrison Plc the threat of
discounted food retailers and how it can on.
The collected information need to analysis and by using statistical tools the accurate
information should find out. The main motive of the survey or research is to find out the
customer choices for improvements of the customer services as well as to know the customer
feedback for taking up-to-date decisions for customers satisfaction. There are some ways or
step to prepare a formal business report. Generally short reports are problem solving report.
A Business Report is an orderly and objective communication of factual information that
serves a business purposes. (Raymond V. Lesikar, 2008)
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A database is a basic tool used to process information and to manage and store
data efficiently. A database management system is software popularly used to
store product inventory and customer information. The companies have many
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dissimilar classes on which data is amassed according to the customers name and
rank.
Server
Search Engine
P4.2 - Prepare a plan for the activity and determine the critical path for Wm Morrison plc
using the information given below.
Before starting a business or preparing a project for launching any manufactured goods or
anything else company should specify the scope, objective, mission, vision of the project
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at first and also company should be known to Strengths, Weakness, Opportunity and
Threats. If a company know their Strengths and Weakness then they can take decision
make project plan accurately. The key weakness and hazard is the managerial service
providing division and marketing plan is not good sufficient but the key strength of the
company is they carry public magnetism and publics sentimental accessory to the
company at present of Wm Morrison Supermarkets. There are some specific directions
as follows for project planning
1. Define the project scope, objective, mission and vision
2. Creating work breakdown structure to control specific items
3. Preparing project schedule
4. Analyzing risks
5. Maintaining the logical order
Research by Abacus Research and Analytics (ARA) follows this direction in analyzing
marketing decision making for providing better services to the customers of Wm
Morrison Supermarkets.
The project plan for Wm Morrison Supermarkets divided into four quarters according to
time duration from January to December as follows..
1st quarter (January to March), 2nd quarter (April to June), 3rd quarter (July to September), and
4th quarter (October to December)
4.3 Use financial tools for decision making.
Different types financials tools are using in business decision making. Here
are some important and most usable financials tools used in decision making.
As all of the projects is located in good place and all business can attract the valuable
customer Such as below
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Partial Budgeting
Partial budgeting tool specifically focuses on the implications of the intended change in a
business operation by comparing the benefits and costs resulting from implementing the
alternative with respect to the current practice. Actually partial budgeting is a financial
tool used to assess the costs and benefits associated with a specific change in an
individual enterprise within the business operation.
Financial statement
No business organization obtains the status of a renowned business association without
financial statement. So Wm Morrison Supermarkets also uses the financial statement
for sustaining and preserving the structure in their company as financial report is a
statement that traces all the confirmations and financial data of a company of an exacting
accounting year.
Cash Flow Analysis
Cash flow analysis is most impotent which estimate the net cash flow by calculating the cash
out flow and inflow.
Investment analysis
The business can consider the speculation statement to study how much they could be
able to make profit, how better the company has been able to utilize the capital and how
much it has assisted the company (Idilmat, 2014).
Break-even Analysis
Break-even analysis which estimates the sales volume that means how much sales can
recover the cost.
Ratio analysis
There are many more ratios such as liquidity ratio, rapid ratio, capital grosses rate, rate of
speculation turnover, rate of reduction and many others. It is the method by which a
company can dissect the every particular element of the business.
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Total Cost of Ownership (TCO) what is the total cost of ownership over time?
Conclusions:
For every successful decision making in business, organizations should give more
importance on research for making accurate prediction and taking correct business
decision. The Abacus Research and Analytics (ARA) has done research properly by
using appropriate tools, technique and strategy. Though As the customer is the king or
heart of the business so without thinking about the customers choices or tests we should
not take marketing decision. To be successful in business customer is the first priority.
Wm Morrison Supermarkets will be more effective business if they aware about the
customer demand and choice and they can also improve customer service to attract the
customers as the location is good and possibility is high in Greater London. The customer is
the heart of a business. All business should add some extra values for their customers for
consumers satisfactions.
.
Reference:
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C.Krehbiel, Mark L. Berenson
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By Raymond V. Lesikar, Marie E. Flatley, Kathryn Rentz.
5.Teale, John, David-Management Decision Making: Towards an Integrative Approach
Financial Times/ Prentice Hall; 1 edition (31 Oct 2002)
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6. Bell, J (2005) Doing Your Research Project, 4th Edition, Buckingham, Open University
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Website:
file:///C:/Users/User/Downloads/Tools%20Used%20to%20Process%20Information%20_
%20eHow.htm
By Edward Perry, eHow Contributor, last updated September 01, 2014
Studymode.com,
Optimalconnection.com,
Writemypapers.org, Unesco.org
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