DeVry GSCM 326 Final Exam

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Question 1. 1. (TCO 1) At the turn of the century, Frederick Taylors scientific
management philosophy worked well because of which of the following
factors? (Points : 7)
Production quality was of greater concern than production quantity.
Unionization of workers did not exist.
Hand labor was dominant in manufacturing.
Workers lacked the education needed for doing planning.

Question 2. 2. (TCO 2) Which of the following best describes the role of a

quality assurance department in a TQM organization? (Points : 7)
Assist managers in performing needed statistical tests.
Assure the customer of the quality of the product produced.
Direct responsibility for outgoing quality.
Replace defective output.

Question 3. 3. (TCO 3) ISO 9001:2008 requirements provide a basic structure

for a(n) (Points : 7)
environmental protection system.
quality assurance system.
customer service system.
None of the above

Question 4. 4. (TCO 4) Deming maintained that the majority of poor quality

(8095%) in a system is caused by (Points : 7)
outdated equipment.
production workers.
lack of automation.
management.

Question 5. 5. (TCO 5) Each question in a satisfaction survey must be

properly designed in order to (Points : 7)
be very short.
cover all facets of the market.
achieve actionable results.
address more than one issue per question.

Question 6. 6. (TCO 6) _____ is essentially a quality-based approach to

executing a strategy by ensuring that all employees understand the business
direction and are working according to a plan to make the vision a reality.
(Points : 7)
Mission deployment
Policy deployment
Value development
Quality orientation

Question 7. 7. (TCO 7) According to Herzbergs two-factor theory, which of

the following factors is an example of a motivational factor? (Points : 7)
Nature of work
Adequate pay
Safe working environment
Reasonable level of job security

Question 8. 8. (TCO 9) Which of the following is a reason why process

management is important for organizations? (Points : 7)

It assists organizations in recruiting the most suitable employees whose values match the
culture of the organization.
It helps organizations to segment customers into natural groups in order to customize
products that are better able to meet customers needs.
It assists organizations in identifying opportunities for improving quality and operational
performance.
It helps organizations to increase employee morale and commitment to the organization.

Question 9. 9. (TCO 8) Which of the following is a team with a specific

mission to develop something new or to accomplish a complex task? (Points :
7)
Problem-solving team
Project team
Virtual team
Self-managed team

Question 10. 10. (TCO 10) Cost incurred as a result of unsatisfactory quality
found before the product is delivered to the customer is (Points : 7)
prevention cost.
appraisal cost.
internal failure cost.
external failure cost.

Question 11. 11. (TCO 11) A scatter diagram presents a graphical

component of a (Points : 7)
grand average.
regression analysis.
standard deviation.
nominal group technique.

Question 12. 12. (TCO 12) A(n) _____ identifies the activities in designing,
producing, and delivering goods. (Points : 7)

cause-and-effect diagram
scatter diagram
value stream map
affinity diagram

Question 13. 13. (TCO 13) Culture is driven by (Points : 7)

leadership.
attrition.
process variation.
quality.

Question 14. 14. (TCO 14) Which of the following practices have not shown
to be important when implementing SCM and TQM? (Points : 7)
Management support and leadership
Technical support
Customer support relationship and satisfaction
Supplier relationship and partnership
15.demings profound knowledge consists of four elements. Explain Demings theory of knowledge. What
is knowledge and how is it possible? Your discussion should relate to this element of Demings profound
knowledge and not to the theory of knowledge in general. Your response should be at least 150 words.
(Points : 36)
16.

(TCO 4) Deming created 14 points of management. Explain each point listed below
and why it is important to TQM. Your response should be at least 75 words.

17.

(TCO 3) Twenty samples of subgroup size 3 (n = 2) were collected for a variable

measurement. Determine the upper control limit (UCL) for an R-chart if the mean of the
sample ranges equals 6.4.Factors for calculating control limits
n

A2

D3

D4

1.880

3.267

1.023

2.574

0.729

2.282

0.577

2.114

0.483

2.004 (Points : 30)

DeVry GSCM 326 Final Exam

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http://devryfinalexams.com/products/gscm326-final-exam/