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Refer: http://learnoraclecsbscm.blogspot.com
Below may be the reasons for backordered status even after sales order lines are pick
released.
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Solution:
Query the sales order in Shipping Transaction Form and ensure that the status is Ready to Release.
Possibilities for this problem:
Navigate to Material Workbench to check if the lot has expired or not having enough inventory for
this order.
Check if any lot is reserved for other sales order as well.
In Material Work Bench, check for each lot in the physical locator by clicking on the Attribute
button. (Lot level reservation)
Alternatively, Navigate to Shipping Transaction Form > OM Shipping View or Navigate to Lot
Number, click on Attribute column to check the Sale Order reservation of the lot.
Compare the Sales Order info with the order that are having problem.
Case D: Wrong reservation (even inventory have enough qty)
Navigate to Reserve Supply form to check if the order is wrongly reserved.
Case E: Inventory reserved for other orders
In the Reserve Supply form, check if the quantity is being picked up by other order as well. (Order
level reservation regardless of lot number)
Also, Navigate to Material Workbench > Availability, to check for the available to reserve.
Case F: Inventory picked up by other orders
High possibility that the On-hand quantity is reserved by order with different line, or other orders
which have been auto pick release launched.
If this is the case, the sales order must be backordered manually.
Navigate to Transact Move Order Form > Pick Wave Tab > View/Update allocation > Lot/Serial.
Click on the checkbox for order which need to be backordered, then go to Tool > Back Order Line.
Case G: Previously returned to stock not done properly
Enquire the user if the order has done return to stock previously.
If yes, it might has high possibility that the return to stock not done properly.
Check the lot status, must be in Resides in inventory.
Check in Material Workbench to see if the lot is still packed with LPN or not.
Check also if the lot is in physical locator rather than logical locator.