MGMT 591 FINAL EXAM ANSWERS

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MGMT 591 Final Exam Answers

(TCOs A and B) Please identify and briefly explain two of the five dimensions of national
culture. (Points : 10)
According to Geert Hofstede national culture has 5 dimensions:
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2. (TCO D) Referring to the team decision-making process, define consensus and
unanimity, and explain the difference between the two. (Points : 10)
Consensus refers to a group of people with different background / skills / values / ethics.
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3. (TCO E and F) Identify four of the barriers to effective communication and give an
example of each. (Points : 10)
There may be a number of barriers that make communication hard:
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4. (TCO G) Differentiate between trait theories of leadership and behavioral theories of
leadership. Describe each and give an example of each type of leadership. (Points : 10)

Trait theories are based on a set of personal attributes such as need for achievement,
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(TCOs E and F) Workplace deviance is costly to both organizations and employees.
Victims of workplace deviance suffer from stress-related conditions, decreased
productivity and low morale and are more likely to leave the organization. How can
norms be used to reduce deviant workplace behavior? (Points : 10)
Norms define right and wrong behaviors within an organization which have to be
..
1. (TCO B) Faxco Incorporated is a business with 500 employees. The CEO of the
company has recently learned, based on employee surveys, that the employees are not
very happy with the company. In fact, the CEO is starting to believe that this may be the
reason why Faxco is experiencing slower sales and a recent budget crisis that threatens
to shut down the company in 3 years if it is not fixed.
You are a consultant and the CEO has asked you to visit the company for a week and
analyze what might be going wrong. Here are your notes from the week.
(1) Attended Manager 1s staff meeting. He has 200 employees working under him.
Manager 1 talked about the recent budget problems that Faxco is having. He said, Its
not like we didnt know this was coming. The company makes a junky product
compared to our competitors, and half the time, I think the manufacturing department is
cutting corners. Manager 1 was overheard telling an employee, I dont blame anyone if
they are looking for work elsewhere.
(2) You overheard three employees talking after Manager 1s staff meeting. Employees
are upset about the idea that the manufacturing department might be cutting corners
and creating junky products. The company advertises its products as having the finest
quality and durability.

(3) You attended Manager 2s staff meeting. He runs the tech department and has 20
employees. He was very upset with the marketing department. He stated, Someone
over in marketing reported to the CEO that a computer technician from this department
was rude to them. I did not even ask who it was that was supposedly being rude. I know
were all techies in this department together and we dont behave that way. He also
read an e-mail from a customer who said that someone from the tech department was
rude. His response was, All these customers do is complain. Its us versus them
apparently, so we have to watch out.
In light of what you learned in MGMT591 about diversity, job satisfaction, and attitudes,
please write up a neatly-organized analysis for the CEO. (Points : 45)
Although, there is no clue from this case about Faxco Incorporateds demographics,
there ..
2. (TCO E) You lead a team of marketing professionals. At a recent team meeting,
Curtis and Andrea got into an argument in front of you and are no longer speaking to
each other. Curtis came to you and complained that Andrea always tries to get all of the
attention. Andrea came to you with that same complaint about Curtis after the argument.
Recently you and your entire team took the Life Styles Inventory (LSI). Andrea is
Conventional while Curtis is Competitive. Your style is Humanistic-Encouraging. You
plan to hold a meeting with the three of you. What four specific things will you cover and
how will you approach each part of the communication differently based on the LSI
results? (Points : 45)
Andrea is Conventional, which means she is comfortable with the establishment of
rules ..
3. (TCO F) As a manager of people it is inevitable that you will have to deal with conflict
issues. In our studies we have identified the need to resolve conflict when it is seen to
be counter to the organizations goals and in some cases, to stimulate conflict to arrive
at organizational goals or increase performance. Select any two of the nine conflictresolution techniques (see Exhibit 14-4 in your textbook). Explain how each technique

could be used to reduce or eliminate conflict. Provide an example scenario for each. (15
points for each technique with an example scenario) Select one of the four conflictstimulation techniques (see Exhibit 14-4 in your textbook). Explain how that technique
could be used to improve a groups performance. Provide an example scenario. (15
points) (Points : 45)
Conflict-Resolution Techniques:
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4. (TCO D) Sonia Smith, Chief Learning Officer (CLO) at a new, electric automobile
manufacturer on the east coast, is determined to create a participatory workforce culture
based on the historic recalls and poor quality production in major USA automakers. She
has asked you to join her Human Resources team in the graduate-level intern program
she just created with Keller School of Management at DeVry University. (Points : 45)