Deborah L.

Lente'
6171 N. Sheridan Road #2309 (773) 544-4080
Chicago, IL 60660 sheridan2309@aol.com

SUMMARY
Highly responsible Accounting and Billing Clerk with a measurable record of success
providing financial support services in diverse business environments. Recognized as a well-
organized, efficient team player who values integrity, accuracy and hard work. Persistent and
focused contributor who is resourceful, quick to learn, and fast thinking. Enthusiastic problem
solver who troubleshoots issues proactively, word processes accurately and achieves department
goals. Works effectively both independently and as part of a team. Areas of strength:

Delinquent Accounts Student Loan Processes Customer Service Bank Deposits

AP and AR Forbearances; Deferments Sales Expertise Commissions
Collections Rehabilitation Options Negotiations Invoicing
Aging Accounts Loan Consolidations Account Updates Reports
Bill/Payment Processing William D. Ford Program Accounting Procedures Invoicing
Disputed Billing Research Government Guidelines Data Entry/Updates Subpoenas

WORK EXPERIENCE
SALLIE MAE, INC. (Formerly Arrow Financial Services), Niles IL 2003 – 2009
Collector I
Responsible for making outbound calls to consumers/borrowers to recover monies owed; also
accepted inbound calls to negotiate repayment of debt and/or discuss payment options.
▪ Consistently met aggressive daily/weekly/monthly production and quality goals;
obtained high success rate for monies collected/month.
▪ Made required number of calls/day, using persuasive language, to advise/convince
clients to pay off debt amount to the correct creditor(s) and presented options to assist in
paying off balances.
▪ Performed skip tracing to research and locate accurate consumer information and to an
efficient contact to collect debt...
▪ Maintained a high call contact rate and used ethical sales practices to ensure that all
accounts make were worked within standards, federal/state guidelines and department
compliance policies.
▪ Worked on delinquent student loans to collect and/or offer options (forbearance,
deferment, or loan consolidation) to avoid negative impact on credit scores.
▪ Made decisions regarding next steps if consumer failed to meet financial payments
including wage garnishment, lowered credit score, and/or inability to obtain credit.

GROSSINGER AUTOPLEX – CAR DEALERSHIP, Lincolnwood IL 2002 – 2003

Billing Clerk – Fleet Department
Processed billing for a variety of car lines including GMC, Pontiac, Cadillac, Buick, Toyota,
Volvo, Chevrolet and Suzuki. Processed license and title for all cars/trucks. Performed data
entry, answered telephone lines, and prepared daily bank deposits.
▪ Successfully utilized five different types of billing procedures, ensuring the highest
standards of excellence for work product.
TALENT PARTNERS – TALENT PAYMENT HOUSE, Chicago IL 2001
Accounting Clerk
Processed talent payments from advertising agencies according to Screen Actor Guild rules.
Performed data entry using Donavan system. Answered telephones.
DEBORAH L. LENTE' PAGE 2

CUNNINGHAM, ESCOTT & DIPENE TALENT AGENCY, Chicago IL 1996 – 2000

Accounting Clerk
Worked with talent contracts. Provided clerical support and secured payments. Maintained all
information in the database including updates of talent and buyer data.
▪ Reviewed negotiated contracts and ensured correct payments according to contract
specifications and union rules.
▪ Renegotiated talent contracts monthly; monitored holding fees and created weekly
reports for management decision making.
▪ Secured payments on delinquent accounts through collection calls.
▪ Posted payments for talent payroll and made bank deposits in timely, accurate manner.

DAVID AND LEE MODEL MANAGEMENT, INC., Chicago IL 1995 – 1996

Accounts Receivable Clerk
Prepared/maintained daily bank deposits, researched disputed billings and commissions, issued
invoices, collected commissions and handled file maintenance/updates.

Accounting TV and Film Department

Managed accounts receivables (AR), performed data entry, renegotiated contracts and updated
records. Also ran special reports, prepared bank deposited and managed commissions.
▪ Reviewed contracts and ensured that the talent was paid correctly in accordance with
contracts.
▪ Contacted talent to collect commissions due the agency using tact and diplomacy to
maximize receipt of monies.

COLOR IMAGE INC. – Commercial Photo Lab, Chicago IL 1993 – 1995

Receptionist/Accounts Payable and Receivable (AP and AR)

LITIGATION SUPPORT SYSTEMS, INC., Chicago IL 1992 – 1995

Part Time Court Appointed Special Process Server

EDUCATION
Truman College: Associate Degree in Computer Information Systems with Minor in Accounting

TRAINING/TECHNICAL SKILLS
Training in FACS, CLASS, NOBLE and Avaya Telephone Systems; FDCPA
Microsoft Word, Excel; Lotus 123
Dbase, Supercal-3, Foxpro, Cobal, Wordstar
Donavan, Startracking Systems