Delivery boy will attempt deliveries throughout the day and the deliveries that are unsuccessful will be mapped in FarEye (Logitrack), present in system. Once the delivery boy returns to the'spoke'; the ops manager is responsible for 'closing' the DRS. This will involve a physical / automatic counting of total cash that is being deposited by each delivery boy. The cash will be reconciled on the basis of actual cash in hand + the amount that would have been collected of the
Original Description:
Original Title
Standard Operating Procedure for Collecting CASH on DELIVERY Copy
Delivery boy will attempt deliveries throughout the day and the deliveries that are unsuccessful will be mapped in FarEye (Logitrack), present in system. Once the delivery boy returns to the'spoke'; the ops manager is responsible for 'closing' the DRS. This will involve a physical / automatic counting of total cash that is being deposited by each delivery boy. The cash will be reconciled on the basis of actual cash in hand + the amount that would have been collected of the
Delivery boy will attempt deliveries throughout the day and the deliveries that are unsuccessful will be mapped in FarEye (Logitrack), present in system. Once the delivery boy returns to the'spoke'; the ops manager is responsible for 'closing' the DRS. This will involve a physical / automatic counting of total cash that is being deposited by each delivery boy. The cash will be reconciled on the basis of actual cash in hand + the amount that would have been collected of the
Standard Operating Procedure for Collecting CASH ON DELIVERY
Orders will be assigned to each driver on the basis of route
planning. A Delivery Run Sheet will be generated in the morning for each driver (Present in PRTOUCH) Delivery Run Sheet (DRS) will include the following details: (Present in PRTOUCH) 1) Will contain details of multiple orders. 2) Order Number /Airway Bill Number. 3) Address, pin codes, phone numbers and other such details of customer 4) Amount of cash to be collected This run sheet will provide the driver area wise delivery detail and how much Cash must be collected from each customer, these details will also be uploaded into PRTOUCH. Thus, PRTOUCH can be our portal to track the amount of cash collected. (Present in PRTOUCH) Delivery boy will continue to attempt deliveries throughout the day and the deliveries that are unsuccessful will be mapped in FarEye (Logitrack), present in system. (Present in PRTOUCH) We require a simple table like this to be in the dashboard of FarEye, in order to reconcile the amounts of successful and unsuccessful deliveries. Once the delivery boy returns to the spoke; the ops manager is responsible for closing the DRS. This will involve a physical/automatic counting of total cash that is being deposited by each delivery boy. The closing process is detailed below: (Present in PRTOUCH)
1. In case there are no returns, the cash is counted and
crosschecked with FarEye (LogiTrack). If they match the DRS is closed. If they do not match then reconcile. 2. If returns are present, the manager has to scan each returned product to ensure that the product being returned is the same as the one mentioned in the DRS (basically to ensure the correct items are being returned, so that the cash amount can be reconciled) 3. The cash will be reconciled on the basis of actual cash in hand + the amount of cash that would have been collected of the returned items. 4. The returns go back in the delivery cycle and delivery can be attempted again the next day. Once the entire cash receipt process is complete at the spoke. The Cash Management Service (CMS) will collect the cash from each spoke and provide a receipt for the same. They will then deposit this amount in to the bank account of Holisol. Holisol accounts team has to remit amounts to our customers on a daily basis, irrespective of the CMS depositing in our bank account. If they have not remitted it to us, then we have to reconcile this the next day, but the cash being deposited into clients account on a daily basis cannot be hampered in order to maintain T+2.