Diane Malkin

Robbinsville, New Jersey 08690 | 609-533-1521 | dbm920@gmail.com

VP of Business Operations
Proven record of success throughout 20 years of financial, operational, leadership, and Lean/Six Sigma expertise. Drive
corporate profitability, growth, process improvement, productivity, and efficiency and exceed expectations in all areas.

Core Competencies
Process Improvement
Leading Change
Performance Metrics

Financial Forecasting
Cross-functional Collaboration
Employee Development

Strategic Planning
Negotiating and Selling
Customer Partnerships

Experience & Accomplishments

GE HEALTHCARE, Waukesha, WI

12/95-8/15

Director of Service, Diagnostic Imaging 4/07-8/15

Consistently exceeded financial and operational goals in the installation, maintenance, and repair of imaging products in a
$28M service area.
Led 25-engineer team in supporting premier health systems such as Penn Medicine, Temple, Virtua, and
Meridian.
Won numerous national and regional financial and operational excellence programs by educating team on
personal impact, by providing tools and utilizing reporting to track progress, and rewarding achievements.
Zone Operations Manager, Diagnostic & Clinical Services 1/05-3/07
"Chief of Staff" for $50M, 210-employee biomedical service organization.
Delivered $2.3M purchased service and material reduction within initial 12 months through vendor negotiations
and team training.
Represented organization as Acting Zone Leader for 9 months.
Trained sales organization on new pricing model and customer product and service planning tool.
Zone Operations Manager, Functional Imaging 1/03-12/04
Catalyst for service delivery improvements in the areas of technical support, productivity, and customer satisfaction for all
nuclear, PET, and cyclotron diagnostic imaging products.
Devised and delivered modality-specific revenue growth programs that surpassed all prior performance and
reduced the cost of service delivery.
Sig Sigma Black Belt, Service Operations 1/00-12/02
Spearheaded change-management processes across a 500-employee organization resulting in increased customer
satisfaction, improved productivity, and cost savings.
Created global service delivery metric, measuring service delivery by modality, e.g. X-ray, MRI, to customers
enabling focused process improvements.
Coached and facilitated 75+ Green Belt projects for improved business results; trained 500+ employees in Six
Sigma methodology.
Region Operations Manager 12/95-12/99
Held full P&L and operational leadership responsibility for $80M, 150-employee cross-functional organization.

Education
MBA | Seton Hall University, South Orange, NJ
Bachelor of Science Degree, Computer Science | Seton Hall University, South Orange, NJ