Unit Test Scripts

Module:CRM

__________________________________________________________________________________________________________________________________
SCENARIO/DESCRIPTION:

Allowance (Refunds)

RUN DATE:

Unit Test Code :

CRM-UT-006

RUN ON :

BBP Ref.:
Number of Scenarios

D2.2.2(Allowance (Refunds))
01

APPROVAL:
NAME
Shamaila HIsam
Anthony
Shariq Karim

ROLE
Tester- KESC
Tester- Abacus
Team Lead ( Abacus)
Team Lead ( Business)

SCENARIOS:
Scenario Scenario Title
#
#1
Creation and Completion of Allowance
(Refunds) ticket

SETUP DATA:
DATA OBJECT
BP No. Ranges

DATE
14-01-2011
dd-mm-yyyy
dd-mm-yyyy
dd-mm-yyyy

DEV200

SIGNATURE

Scenario Description
Creation of a complaint from a Business Partner in a case where allowance needs to be issued on
their account.

DESCRIPTION

CRM_SERVIC (Service
Ticket Number)
KESC IC Agents (CSR or
Employee)

VALUE/CODE
1000000000 ~
199999999
8000000000 ~
8999999999
0000010000 ~
0000099999

Service Ticket

ZTSV

Service Ticket

None

Service Org

Z00000000001

KESC Service Org Data

Profile

None

297296011.doc

COMMENTS AND NOTES

External
None

Page # 1

Unit Test Scripts

Module:CRM

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Partner Data

Z0000052

Sold To Party- (BP)

None

Contact Person(On behalf

of BP)
Interaction Centre Agent
(CSR)
Employee Responsible
Responsible Group

SCENARIO-1: Creation and Completion of Allowance (Refunds) ticket

No. TRANSACTION
STEPS

TRANS.
CODE

Create and Close

Service Ticket

Web Client Service ticket

UI
number in range
8000000000 ~
8999999999

Fill in Complaint
description, status, and
priority and BP details

Service ticket is created

Create Service ticket

Web Client Service ticket

UI
number in range
8000000000 ~
8999999999

Select INTERACTION
RECORD tab and hit
TRANSACTION TYPE and
select Allowance

Service ticket is created

EXPECTED RESULT INPUT DATA / SPECIAL

INFORMATION

OUTPUT DATA / ACTUAL TESTER

RESULTs
/ TEAM

PROOF

Shamail
a Hisam

1.1

Shamail
a Hisam

1.1

OK

8000000119

8000000119

OK /
ERROR
(ISSUE)
OK

Update Service Ticket

to In-process

Web Client The status is updated go to service ticket history

UI
and update the status INPROCESS

Service Ticket status is

updated to in process

Shamail
a Hisam

1.2

OK

Update and Complete

Service Ticket

Web Client The status is updated Go to service ticket status

UI
update and complete
service ticket

Service Ticket status is

completed

Shamail
a Hisam

1.3

OK

Change status of
Service Ticket to Reopen and create

Web Client The status is updated Go to service ticket status

UI
and re-open the ticket if

Service ticket status is

updated to Re-Open

Shamail
a Hisam

1.4

OK

297296011.doc

Page # 2

Unit Test Scripts

Module:CRM

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Interaction Record
7

Close service ticket

and create interaction
record

required
Web Client The status is updated Go to service ticket status
UI
close and create
interaction record

Service ticket is closed

Shamail
a Hisam

1.5

Comments:
_______________________________________________________________________________________________________________________
_______________________________________________________________________________________________________________________
_______________________________________________________________________________________________________________________
_______________________________________________________________________________________________________________________
Proof of Tests:
1.1

1.2
297296011.doc

Page # 3

OK

Unit Test Scripts

Module:CRM

__________________________________________________________________________________________________________________________________

1.3

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Unit Test Scripts

Module:CRM

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1.4

1.5

297296011.doc

Page # 5