NeGP Vision

Make all Government services accessible to the

common man in his locality, through common service
delivery outlets, and ensure efficiency, transparency,
and reliability of such services at affordable costs to
realise the basic needs of the common man

- Vision Statement of NeGP, DeitY , Government of

India

Mission Mode Projects

31 Mission Mode Projects divided
into:
11 Central MMPs
13 State MMPs
7 Integrated MMPs
MMPs projects aim at achieving
the following:
Improve efficiency of internal
functions of the Govt.
dept./ministries
Improve efficiency,
transparency and
effectiveness of G2G, G2B,
G2C services provided by the
various government
departments/ministries

Common Services Centre Scheme

Government of India under
NeGP (National eGovernance
Plan program proposed to
setup 1 lakhs Common Services
Centers (CSC) in rural parts
across the country in PPP mode
NeGP envisions web-enabled
Anytime, Anywhere access to
information and services in
rural India, through three
infrastructure pillars

STATE DATA
CENTRE

STATE WIDE AREA

NETWORK (SWAN)

COMMON SERVICE CENTRES (CSC)

THREE INFRASTRUCTURE PILLARS OF NATIONAL EGOVERNANCE PLAN

CSC is the front-end delivery points for Government, private and social sector services to
rural citizens of India
Expansion of CSC service area to urban regions on a pan-India basis.
CSC scheme to provide front-end delivery points for Government, private and social sector
services
4

Common Services Centre

Develop a platform to enable Government, private and social organizations to

integrate social & commercial goals for benefit of the rural citizens
5

Govt. Service Delivery Mechanism

STATE DATA
CENTRE

REGISTRATION

INTERNET

STATE PORTAL

CITIZENS CAN ACCESS

ELECT SERVICES
THROUGH INTERNET

TRANSPORT
MUNICIPALITIES
.
.
.
.
.
.
.

Collector
s Office
Tehsil / Taluks

UIDAI
APPLICATION LAYER

RURAL/ URBAN USER

THROUGH CSC

SHQ

GOVERNMENT DEPARTMENTS
AND MINISTRIES
(including Sub-ordinate offices)

COMMON SERVICE
CENTRES (CSC)
STATE WIDE AREA
NETWORK (SWAN)

Benefits of Common Services Centres

BENEFITS TO CITIZENS

BENEFITS TO GOVERNMENT

Create new/ additional revenue

stream for the centre and
creating technopreneurs. As the
services are rolled out on
commission per transaction
basis

Delivering government
services in urban/ rural areas
by establishing closer links
between Government and
Citizens
Timely delivery of critical
information and services
through structured system to
manage issues of health,
Education, etc.
Saves time and money in
accessing various G2C and
B2C Services

COMMON
SERVICES
CENTRES

Delivering essential G2C and

B2C services such as PAN Card,
Election ID, UID, Passport,
Banking, Insurance, Pension,
Mobile Recharge, etc.
Greater exposure to other
products and services offered
through the centre. For
example, greater awareness of
students about the courses
offered through the centres

Names of CSCs in Various States

State

Andhra Pradesh
Assam

Name of CSC
Rajiv Citixen Service Centre,
MeeSeva Centres, APOnline
Centres
Arunudoi Kendra

Manipur
Meghalaya

Bihar
Chhattisgarh

Vasudha Kendra
Grameen CHOiCE Centres

Mizoram
Madhya Pradesh

Delhi
Goa
Gujarat

Jeevan Centres

Nagaland
Odisha
Puducherry

eGram Centres

State

Haryana

e-Disha Ekal Seva Kendra

Punjab

Himachal Pradesh
Jharkhan

Lok Mitra Kendras

Pragya Kendra

Rajasthan
Sikkim

Jammu & Kashmir

Karnataka
Kerala
Maharashtra

Khidmat Centre

Tamil Nadu
Tripura
Uttar Pradesh
Uttarakhand
West Bengal

Akshaya Centres
Maha e-Seva Kendras

Name of CSC
Common Services
Centre
Rainbow Centres
Common Services
Centre
Samadhan Kendra
Common Services
Centre
Jan Seva Kendra
Gram Suwidha
Kendras
Rajiv Gandhi IT
Centres

ePariseva Kendra
Jan Seva Kendra
Tathya Mitra Kendra
8

CSC-SPV Organization
Special Purpose Vehicle has been
incorporated for CSC Scheme i.e. CSC
e-Governance Services India Ltd
ROLE OF CSC SPV
Ensure systemic viability &
sustainability of the CSC Scheme
Monitor achievements of the
outcomes by the CSCs
Enable delivery of G2C and B2C
services through CSCs
Provide a standardized framework
for collaborative decision making
Catalyze and maintain content
aggregation on an on-going basis
Build stakeholder capacity

ORGANISATIONAL STRUCTURE
DIT

SPV (ChairmanSecy, DIT)

State Government

SDA
(Government Agency)

SCA
(Private Partner)

CSC Entrepreneur/
VLE
(Private Individual)

CITIZENS

CSC-SPV Organization Profile (contd..)

IMPLEMENTATION STATUS OF CSC SCHEME

TYPICAL CSC KIOSK

A typical CSC kiosk is enabled with
PC(s), printer(s), scanner(s), UPS,
digital/web camera and broadband
connectivity.
Additional equipment in the form of
projection
systems,
biometric
devices, etc., may be included, as
and when required.
416 lakh transactions worth over
430 Crore were recorded

CSCs commissioned across India 1,33,847

10

CSC National Portal for Services

A National Portal for CSC Scheme www.apna.csc.gov.in has been developed to streamline and
standardize service delivery through CSC network

11

UIDAI
Financial Inclusion

BANKING THROUGH CSCs

CSCs are ideally positioned to strengthen Indias banking scenario, by extending the
business correspondent network. The status so far in FI through CSC is as under:
1. Agreements to conduct BC work have been signed with all 26 PSU Banks. Other than
that, five private Banks, one cooperative Bank from Jharkhand and six Regional Rural
Banks too have signed agreements with SPV.
2. At present, over 24,000 CSCs across India are delivering banking services by acting as
Business Correspondents of various PSU Banks.
3. CSC SPV has also recently launched e-KYC based services in partnership with Punjab
National Bank and UCO Bank. Till Nov 18, 2014, over 1.65 lakh eKYC transactions have
been recorded through CSCs.
4. SBI has admitted that CSCs are the most viable model to expand BC Operations. DFS in
a meeting held in October, 2014 has directed all CSC to operate as BCs in order to
deliver banking services.

INSURANCE SERVICES

Insurance sales and service was launched on the e-KYC platform through the CSC network on
Aug 6, 2014 by Sh. T S Vijayan, Chairman, IRDA in Hyderabad.
Since the beginning of August 2014, more than 1420 VLEs have been licensed for the sale and
service of insurance products.
Till date Life Insurance Renewal Premium of approx. Rs. 48 Crores has been transferred to
insurance Companies and LIC was the major stakeholder
Sale of Insurance Products has also started by following Insurance Companies:
India First Life Insurance Co. Ltd.
HDFC Ergo General Insurance Co. Ltd.
IFFCO TOKIO General Insurance Co. Ltd.
New India Assurance Co. Ltd.
United India Insurance Co. Ltd.
Reliance General Insurance Co. Ltd.

PENSION SERVICES NPS Lite

CSC e Governance Services India Ltd. had launched Swavalamban scheme under National
Pension System (NPS-Lite) of Pension Fund Regulatory and Development Authority of India
(PFRDA) for subscription through the Common Service centers across the country.

Swavalamban Scheme through the Common Service centers will encourage the people from
unorganized sector to voluntarily save for their retirement. As per the scheme Government
of India will contribute Rs.1000 to each NPS account which is Swavalamban eligible
account. To be eligible for Swavalamban Scheme the person must be from the unorganized
sector and he / She has to put a minimum contribution of Rs. 1000 and a maximum
contribution of Rs. 12000 per annum during a financial year.

Milestones
PFRDA application launched on the CSC platform on 21st Nov 2013.
Close to 26,300 CSCs are delivering PFRDA services.
More than 1,00,000 plus rural subscribers have enrolled through CSC Centers.

Unique Identification (UID) Services

Authority of India (UIDAI)

UIDAI

CSC Mandate by UIDAI

Project Mandate

Aadhaar enrolment
eAadhaar Printing
Demographic Data Update
Biometric Data Update
Database Seeding
Best Finger Detection
Authentication User Agency
Authentication Service Agency

Infrastructure Required?
Biometrics Devices
Finger Print Scanner
Iris
Webcam

Non-Biometrics Devices

Computer (Laptop) ,
MF Printer,
UPS,Universal Serial Bus (USB) Hub,
Focus Light,
Electrical Power Backup,
Storage Devices (CD/DVD/Pen Drive),

VLE to earn about RS. 30,000+ per month from Aadhaar enrolment
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UIDAI
Election Commission of India Services

Election Commission Services

Revenue for CSC Centres
Addition of name in the electoral rolls
Deletion of name in the electoral rolls
Modification of name / other details in the electoral rolls
Transposition of name in the electoral rolls
Printing of EPIC card in color
Printing of Electoral roll ( Per Page)
Search Services
Registration of complaint
Issue of Replacement of Electors Photo Identity Card (EPIC)

19

Election Commission Services

What is the infrastructure Required for providing these services?

PC(s) or Laptops
Internet Connectivity
UPS (Optional)
Printer

Printers will be provided by CSC-SPV

20

PAN Card Service

PAN Card service is live on CSC India Online Portal. The UTI ITSL portal for
Pan Card Service and the CSC India Online portal has been integrated to
offer seamless delivery of PAN Card services to citizens through CSCs.
Presently only new applications of Pan requests are taken. A new Pan card
to rural citizens is made available at a cost of Rs 105/- through Common
Service Centers. Till date 96,726 pan cards have been successfully applied
through apna CSC portal.

Education

UIDAI

Educational services
(A) DIGITAL LITERACY
One of the key objectives of the National IT Policy 2012 is to make at least one individual in
every household e-Literate. CSCs are taking initiative on this front through various Digital
Literacy projects. Some of the ongoing projects are:
National Digital Literacy Mission (NDLM)
Cyber Gram Yojana
E-Inclusion: IT Training for Rural Scheduled Caste/ Scheduled Tribe and Women
Beneficiaries
Course on Computer Education for VLES in Rural India (VLE CCC)
Some of the completed projects are:
Empowering Women in Rural India Women Digital Literacy Programme (WDLP)
E-Vidya: Innovative Project for Rural Women

Educational services
(B) EDUCATIONAL TRANSACTION SERVICES
Ongoing Educational Transaction Services are:
National Institute of Open Schooling
NIELIT Transaction Services
English for Aam Aadmi
Basic Computer Course
Online Cricket Coaching
(C) FINANCIAL LITERACY
Financial literacy is about empowering and educating people so that they are knowledgeable
about finance in a way that is relevant to their lives. Investor Awareness Programme
Some of the projects are:
Financial Literacy Programme for Rural Adults
Investor Awareness Programme Pilot Project
We have trained more than 1,00,000 rural beneficiaries last year.

Health Care Services

UIDAI

Healthcare
Over 4,500 CSCs are delivering health care services.
CSC SPV caters to the need for affordable health services for the low income
rural population. This is done by the use of the available robust IT
technologies and services available under Common Service Centres.
Services through CSCs include Telemedicine, Tele-ophthalmology, Telehomeopathy, Diagnostic services, Awareness building of the rural
population and more.
One of the prominent rural services in the area of health sector is providing
consultation through telemedicine services, whose ICT requirement is fully
mapped with the centres. Telemedicine makes it possible to connect health
specialists from one end of the world, to patients in the remotest corners anywhere and anytime. The CSCs are using telemedicine to provide expert
health services to millions of Indians in the remotest parts of the country.

Jeevan Praman Certificate

UIDAI

JEEVAN PRAMAN CERTIFICATE THROUGH CSC

This is the most recent service launched through CSCs across the
country. This is a computer generated electronic life certificate for
pensioner. Jeevan Pramaan Certificate is produced for individual
pensioner using the customers biometric credentials.
These digital Life certificates can be procured through various
Jeevan Pramaan Centres, or by using application on any
PC/mobile/tablet. So far, since the launch on Nov 10, 2014, more
than 150 Jeevan Pramaan Certificates have been issued.

Business To Customer Services (B2C)

UIDAI

E-Commerce Services
List of Services

Mobile Recharge
DTH Recharge
Dish TV E-charge
Data Card Recharge
My Bus ticket Booking
Bill Payments
Entertainment
E- Learning

30

CSCs in Tamil Nadu

CSC Roll-out States

No

Category

SREI CSCs

3i VLEs and Internet Centres

Commissioned

Registered on
CSC Live

1099

871

615

372

PACCS

1109

431

TACTV

12

10

TN Housing Societies

10

2845

1684

Total
Services being provided
Banking
Telemedicine
Insurance
IT Mass Literacy

31

UIDAI
Thank You