MONICA M. PELCZ 301 Carlow Rd.

Port Stanley, ON
519-619-1875 mpelcz@execulink.com

PROFESSIONAL PROFILE

Self-motivated, energetic professional with extensive experience in Sales and Marketing.

Experience includes: strategic marketing, contract negotiations and the ability to penetrate
new markets and to accelerate corporate revenue growth. Committed to a high level of
customer service to build trust/rapport and enhance sales. Consistently exceeds sales forecasts;
known for exceptional deal closing skills. Sharp, confident and resourceful; consistently
conveying a professional image. A natural forward planner with a determined focus on
success. Repeated success in dealing with sizable corporations or small start up business.
Polished presenter and astute negotiator with a solid understanding of cost effectiveness, market
sector targeting and solutions selling.

AREAS OF EXPERTISE

ACCOUNT RETENTION STRATEGIES SALES BEST PRACTICES PARTNERSHIP DEVELOPMENT

CHANNEL/PIPELINE GROWTH TEAM BUILDING & LEADERSHIP MERCHANDISING & PROMOTIONS
KEY ACCOUNT MANAGEMENT CUSTOMER RELATIONSHIP MANAGEMENT MULTI-LEVEL COMMUNICATION
PROPOSAL AND CONTRACT WRITING EXECUTING PRICING AGREEMENTS TERRITORY MANAGEMENT

ACCOMPLISHMENTS

 Coordinated customer service program and achieved “SERVICE MACHINE” GOLD CERTIFICATION
 Received National recognition for outstanding performance managing Accounts Receivable
 Increased business by $600K annually by successfully securing term contracts
 Received Country Wide Recognition for exceeding quarterly sales goals
RELEVANT SKILLS AND EXPERIENCE

SALES AND MARKETING

 Recruited by Regional/Branch Sales Managers to join company in Outside Sales; based on past
performance
 Handpicked to coordinate/execute customer service program for branches in London, Sarnia and
Windsor
 Cultivated new business through cold calling, referrals, follow up and current account
expansions
 Exceed average revenue per service sold using negotiation skills
 Developed profitable relationships with current/prospective customers by providing excellent
customer service
 Scheduled weekly appointments through aggressive cold calling; maintained customer base
 Identified, targeted and acquired new customers by assessing needs, preparing proposals and
executing price agreements
 Developed reports and proposals to illustrate benefits from use of goods or services
 Conducted comparative research on marketing strategies for industrial and commercial
products
 Ensured one-stop shopping atmosphere by providing information on all levels of the sales and
accounting cycle
 Researched potential clients using venues such as Industrial Directories, Building Permit
Reports, and News Releases
 Performed and completed reports for various types of audits

COMMUNICATION, PUBLIC RELATIONS AND LEADERSHIP

 Communicated with clients in person and over the phone to discuss services and pricing
 Negotiated service agreements and costs associated with products and or services
 Liaised with CEO’s, District & Branch Managers, Production Supervisors and other business
professionals on various matters
 Coordinated and facilitated regular meetings; reviewed goals and outcomes required to achieve
project objectives
 Trained, mentored and supervised a staff of up to five employees
 Prepared and facilitated presentations to promote products and services to new clients; up-sell
existing clients
 Consulted with clients after sale to resolve problems and promote ongoing support
 Troubleshot problems associated with equipment and or service; resolved to successful
outcomes
 Trained customers staff in the operation and maintenance of equipment
 Speaker on behalf of Corporations and or Organizations at events, meetings , seminars and
workshops
 Conducted Board of Directors Meetings on a monthly basis

MONICA M. PELCZ 301 Carlow Rd. Port Stanley, ON

519-619-1875 mpelcz@execulink.com Page 2

COMPUTER AND ADMINISTRATION

 Maintained large customer sales database on a daily basis
 Typed confidential letters, memo’s and reports; used Excel spreadsheets to track expenses,
statistics etc.
 Developed and prepared quotes and proposals to new and existing customers
 Processes; accounts payable/receivable, billing, collections; reconciled bank statements, payroll
 Managed the day to day business of small to medium sized offices
 Operated any/all standard office equipment; troubleshot and repaired when required

TECHNICAL AND OTHER

 Operated various machine shop equipment, and mechanical tools
 Demonstrated & operated different types of Industrial, Commercial and Residential equipment
 Ability to drive various types of vehicles

RELEVANT EMPLOYMENT HISTORY

2000 – 2007 SALES/SERVICE COORDINATOR, Waste Management, London, Sarnia and Windsor, ON
1991 – 2000 SALES/ACCOUNTING, Browning Ferris Industries/BFI Canada, London and Windsor, ON

EMPLOYMENT HISTORY
2009 – 2010 RURAL DEVELOPMENT OFFICER, Municipality of West Elgin, ON

TRAINING AND EDUCATION

SALES AND MARKETING SEMINARS AND WORKSHOPS (In House), Waste Management and BFI, Windsor,
Waterloo, ON
(VCARS) VICTIM SERVICES TRAINING, Victim Services Elgin, St. Thomas, ON
(NOVA) NATIONAL BASIC CRISIS RESPONSE TEAM TRAINING, National Organization for Victim Assistance,
Stratford, ON
CPR - FIRST AID, St. John Ambulance, St. Thomas, ON
WHMIS – Fire Extinguisher, Waste Management, London, ON
RURAL DEVELOPMENT PROGRAM, Foundation of Rural Living, Guelph, ON
Fund Development - Grant/ Proposal Writing- Fundraising- Volunteer Recruitment,
Foundation of Rural Living, Guelph, ON
BUSINESS COMMERCE UPGRADE, Fanshawe College St. Thomas, ON
OSSD, West Elgin Secondary, West Lorne, ON

VOLUNTEER WORK

PRESIDENT/MANAGER, Centre Ice Youth Centre

DIRECTOR, United Way Elgin/St. Thomas
TEAM LEADER/RESPONDER, Victim Services Elgin
TRAINEE, National Organization for Victim Assistance
VICE PRESIDENT Dutton-Dunwich Child Care Centre
CAMPAIGN MASCOT, Heart & Stroke Foundation

HOBBIES AND INTERESTS

Sports, Antique Cars, Volunteering, Reading, Travel, Fitness

PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST