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WELCOME TO

QUALITY
MANAGEMENT
MODULE

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SAP_QM L-2 Training


Topic

SAP QM Level 2 Training

Date

08.10.2015

Location

NDL

Participants

QM Core users and Business process owners

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Quality Management (QM)


The QM application module is a quality control and
information system supporting quality planning, inspection,
and control for manufacturing, costing, and procurement
Key elements of the QM application module are :
Quality inspection
Quality planning
Quality Management Information

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Elements Of QM MODULE
QM Overview
Quality Planning
Quality Inspection

Quality Certificate
Quality Notification
Test Equipment management
QM Integration with Other Modules

Standard Reports
Benefits
Processes

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QM OVERVIEW
Quality Planning: Activities
Creating and managing the

Quality planning

master data that is required

Quality inspection

(among other items) to plan


and execute quality

Quality control

inspections.

Quality certificates

Quality notifications

Test equipment mgmt.

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QM OVERVIEW
Quality Inspection: Activities

Quality planning

Determining whether the units

Quality inspection

inspected fulfill the predefined


quality requirements.

Quality control

Quality certificates

Quality notifications

Test equipment mgmt.

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QM -Control
Quality Control: Activities

Quality planning

Implementing different
preventive, monitoring and
corrective activities.

Quality inspection
These activities are based on the

Quality control

specifications from quality

Quality certificates

planning and the evaluations of


quality inspections and quality

Quality notifications

notifications.

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157
157

Test equipment mgmt.


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QM Certificates
Quality Certificates: Activities

Quality planning

Quality inspection

Quality control

Quality certificates

Quality notifications

Test equipment mgmt.

Certifying the quality of a material


or product.
Quality certificates contain
specification values,

texts,

and

inspection results.

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QM-Notifications
Quality Notification : Activities
Recording the Non-Conformance

Quality planning

Quality inspection

Quality control

Quality certificates

Quality notifications

Test equipment mgmt.

or product.
Investigation and analysis of defect
Record Cause , Task and activities ,
etc.,

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QM Equipment Mngt
Test Equipment Management: Activities
Quality planning

Managing master data as well as


the planning and processing

Quality inspection

calibration inspections for test


and measurement equipment.

Quality control

Quality certificates

Quality notifications

Test equipment mgmt.

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SAP QM Master Data


Inspection Planning
Inspection Plan
Basic Data
Catalog / Selected Sets
Master Inspection Characteristics
Class Characteristics
Inspection Method
Sampling Procedure / Sampling Scheme
Work Center
Logistic Master Data
Material master QM-View
Quality Info Record

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QM MASTER DATA
Create
Create
(One time
only)

Change

Display

(many times)

(any time)

(One time only)

1. Material master
2. Inspection Method
3. MIC
4. Equipment Master
5. Catalog
6. Selected Set
7. Sampling Procedure
8. Inspection plan
9. Maintenance Task list
10.Quality info Record

MM01,MM02,MM03
: QS31,QS32,QS33
: QS21,QS23,QS24
: IE01,IE02,IE03
: QS41,QS42
: QS51,QS52
: QDV1,QDV2,QDV3
: QP01,QP02,QP03
: IA01,IA02,IA03
: QI01,QI02,QI03

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QUALITY PLANNING
Inspection Plan :Inspection plans is used to
describe how a quality inspection should be performed
for one or more materials.
Define in the inspection plan in which order
individual inspection operations should occur and
which inspection characteristics should be inspected,
using which inspection specifications.
Inspection plans for different uses (for Example
goods issue inspection, Inprocess Inspection,
Inspection during Sales etc.).

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Master Inspection Characteristics


Master Inspection Characteristic

Characteristic
control

What is to be inspected?

References to
master records

General data

Administrative data

SAP AG 1999

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Master Inspection Characteristics :


Inspection characteristic describes WHAT needs to be
inspected.
MIC can be either Qualitative or Quantitative and intended
for
repetitive use.
Catalogs & inspection Methods are assigned to MICs
Defect Catalogs are assigned in case Defect Recording is
required.
Control Indicators defines the parameters for Result
recording of
the MIC & Result analysis.
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Usage of Catalog

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Catalog
Catalog :
The catalog contains unique, non-numerical data in

the system that is defined at client or plant level.


Can define our own code groups and codes for

each catalog type.


Directly assign catalogs to master inspection

characteristics
Use the catalogs to make it easier to record inspection

results, defects, and defect locations during inspection

lot processing

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QUALITY INSPECTION
Inspection Lot Creation

Manual / Automatic Lot


Stock / Non-Stock relevant Lot
Result Recording
Quantitative / Qualitative / Calculated chars
Single/Multiple recording
Valuation with specification
Defect Recording : For deviation
Manual / Auto creation
Continued with notification : Background
process
Usage Decision
UD code / Stock Posting / Quality Score
Calculation
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QUALITY INSPECTION
Inspection Lot :

The inspection lot represents the


request to a plant to perform a
quality inspection on a certain
quantity of a material.
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QUALITY INSPECTION
Inspection Lot : General

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QUALITY INSPECTION
Inspection Process : Result Recording
QM Inspection Process: Results Recording

Event

Inspection lot

Sample determination
Enter results

Results
recording

Valuation
Completion

Defects recording

Usage decision

Evaluation
SAP AG 1999

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QUALITY INSPECTION
Usage Decision Effects :

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QUALITY CERTIFICATES
Incoming
Vendor certificate against
Good receipt

Outgoing
Certificate Profile
- Certificate Planning
- Certificate
Processing

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QUALITY CERTIFICATES

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QUALITY NOTIFICATION
Notification Type
Vendor problem
Internal problem
Customer complaint
Notification

Process

Automatic

trigger from defect recording / Manual creation.


Predefined codes as per catalog used in
-Item / Task / Activity
Catalog maintained at client level.
Task completion for notification closure
Standard report for notification

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QUALITY NOTIFICATION
Notification

Complaint Details
Complaint type and rejection details
Partners and Coordinator
Internal and External failures
Causes (Root Cause)
Tasks (Corrective Action )
Activities (Preventive Action)

Purpose :
To record & process
different types of
problems..
To analyze the defects &
monitor the correction
of
these defects.

Task Completion and


Notification closure
Report
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QM INFO. INTEGRATION
Basic data
Materials

PP

MM
Purchasing

Requisition

Production
planning

Inventory mgmt

Invoice
verification

Reqt planning
R-cut capacity
planning

Vendors
Routings

Goods receipt
Stock transfer
Goods issue

Documents

Inspection plan
Characteristics

QM

Inspection lot
Inspection lot

Insp. methods
Insp. catalogs

Planned
Orders
Opening
period

Warehouse
management

Print insp. instruction

Test equipment

Order:
- Creation
- Release
- Confirmation
Shop floor
control
Capacity
leveling
CAM

Results recording

PM
Test equipment
management

SD
Usage decision

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Shipping
Billing

QM INTEGRATION
Material Management:
Manages quality information for materials, vendors
Releases vendors; Monitors their QM systems
Manages the release status of delivery relationships, for
example Vendor approval, Sample Approval etc
Evaluates vendors on the basis of quality using quality scores
from audits, goods receipt inspections, and problem
notifications.
Requests quality certificates and monitors their receipt.
Tracking of vendor certificates.
Triggers source inspections to be carried out at the vendors
premises before the vendor is due to make a delivery - Source
inspection.
Triggers inspections for goods movements, for example,
goods receipt
Blocks payments until Inspection Lots are accepted
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QM INTEGRATION
Production Planning:
Batch management
Handles inspection characteristics and setup characteristics
for operations
Manages quality inspections for manufacturing orders
Handles in-process inspections during production at freely
defined inspection Points- In-process Inspection (Qty/time
based)
Scrapping procedures
Triggers final inspection upon goods receipt from production
Confirms quality and quantity information for manufacturing
orders
Monitors production quality with the help of control charts
and determines process capability.
Manages problems in production using quality notifications
and by processing corrective tasks
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QM INTEGRATION
Sales and Distribution:
Batch allocation during delivery of finished goods
Customer Complaints Handling
Manages customer-related quality information
Triggers an inspection at shipping when the delivery is
created- Lot Creation thro PGI for Sales Inspection
Lot Creation thro PGR for Customer Returns
Creates quality certificates with the delivery

Plant Maintenance:
Equipment related data maintenance
Calibration

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BENEFITS
BENEFITS:
Comprehensive master data maintenance by system.
Stocks in Quality till inspection is completed.
Inspection Results are available on line, hence retrieval is
will be easy and trends/SPC of characteristics can be viewed
on line
Quality Score for vendor is based on U D.
Standardized methodology for complaint reporting and
analysis.
Standard reports for analysis and review.

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QM MODULE GENERAL
QM Overview
Quality Planning
Quality Inspection

Quality Certificate
Quality Notification
Test Equipment management
QM Integration with Other Modules

Standard Reports
Benefits
Processes

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QM PROCESSES
1.
2.
3.
4.

Incoming Inspection
In Process Inspection
Final Inspection
Customer Complaints and Return

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1. INCOMING INSPECTION

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INCOMING INSPECTION
Incoming Insp
GR-MIGO Posting by MM

Inspection Lot : Type 01


created and viewed thro
QA32
Result Recording (QE51n)
for inspection
characteristics

Defect Recording in
RR
Not Ok

Result

Notification Creation
(QM01) Background

OK
Usage Decision (QA11)
- Stock Posting
- Quality Score updation
- UD code Valuation
- Inspection lot completion

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Notification
processing (QM02)

Notification
Closure

Quality
Notification

2. IN-PROCESS INSPECTION

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IN-PROCESS INSPECTION
In-process Materials

Order create by PP
Inspection Lot : Type 03
created and viewed thro
QA32
Result Recording (QE51n)
for inspection
characteristics

Defect Recording in
RR
Not Ok

Result

Notification Creation
(QM01) Background

OK

Valuation is required on each


recording

Lot Usage Decision


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Notification
processing (QM02)

Notification
Closure

Quality
Notification

3. FINAL PACKING INSPECTION

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FINAL INSPECTION
Final Inspection
GR Posting by PP
Inspection Lot : Type 04
created and viewed thro
QA32
Result Recording (QE51n)
for inspection
characteristics

Defect Recording in
RR
Not Ok

Result

Notification Creation
(QM01) Background

OK
Usage Decision (QA11)
- Stock Posting in Silo
- Quality Score updation
- UD code Valuation
- Inspection lot completion

Notification
processing (QM02)

Notification
Closure
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Quality
Notification

4. Customer Complaints and Return

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Customer Rejection
GR customer or return delivery

Create return So thru VA01 and


stock posting for insp lot thru
VP01n
Inspection Lot : Type 05
created and viewed thro
QA32
Result Recording (QE51n)
for inspection
characteristics

Notification
processcontains cust
details ,SO,causes
,tasks

Defect Recording in
RR

Result

Notification Creation
(QM01) Background

Defects recording

Notification
processing (QM02)

Create notification

Notification
Closure

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Quality
Notification

Customer complaint
Notification
processcontains cust
details ,SO,causes
,tasks

Notification raised bySD

Sent to concerned personnel


for action

Task completion and


notification closure

Generate report

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THANK YOU

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