QUESTIONNAIRE

Personal information
1. NAME:_____________________________
2. Please state your gender:
Male Female
3. Please state your age:
18 20 years old 21 30 years old

31 40 years old

41 50 years old above 50 years old

4. Please state your work status:
Student Full-time Part-time Not working
Retired Others (Please state): ____________________________
5. Please state your educational level:
Diploma Degree Masters PhD Others
6. Please state your income level
2 lakh 5 lakh 5 lakh 7 lakh 7 lakh and above

SECTION B: General Information

Which mode of travel you prefer more?
Roadways

Railways

Airways

Reason for your preference?

Affordable

comfortable

Have you ever travelled by air?

Yes

No

In Which airlines you have travelled?

others

 Jet airways Indigo Spice jet Air India Others

Have you ever travelled by Air Asia?
Yes

No

Where you travel regularly?

Domestic

International

How many times did you travel in a year?

1-5 times

6-10 times

11-15 times

16-20 times > 20 times

Are you likely to travel with low cost airlines?

Yes

No

Which class do you usually travel in by air?

Economy class
Business class
First class

SECTION C: General Opinion

Will you choose air Asia for travelling again future?

Yes

No

If not mention which airlines you want to use for travelling?

______________________________________________________

Please tick wherever you agree.

SA = Strongly Agree, A = Agree, N = Neutral, D = Disagree, SD = Strongly
Disagree

(I) Tangible Features

No.
1
2
3

Statements
The air conditioners in the planes were comfortable.
The seats in the planes were comfortable.
Variety and choices of in-flight entertainment
facilities.
(II)Schedules
No.

SA A N D SD

Statements

1.

The airline has convenient flight schedule.

2.

The air plane departed from the airport at schedule time.

3.

The air plane arrived at the destination at schedule time.

4.

The airline did not cancel the flight.

5.

Remedial procedures for delayed or missing baggage.

6.

Information of flight schedule is well-organized.

SA

N D SD

(III)Services provided by ground staff (Airport) and flight attendants (plane)

No.

Statements

1.

Well dressed and had neat appearance.

2.

Easy to contact.

3.

Had sincere interest in fulfilling my needs.

4.

Willing to help passengers.

5.

Never too busy to respond to my request.

6.

Friendly to passengers.

7.

Had knowledge in answering my questions.

(IV)

No.

SA

D SD

SA

D SD

Food Services
Statements

1.

Attractiveness of the food menu.

2.

Quality of food is good.

3.

The foods served look appealing.

4.

The printed menu is the same as the actual foods

served at meals.

5.

I like the taste of most of the foods.

6.

I like the way foods are prepared.

(IV) Level of passenger satisfaction

No.

Statements

SA

1.

The price of air ticket was reasonable.

2.

I was satisfied with how the airline had taken care of

me.

3.

I was satisfied with this airline compared to other low

cost airline.

4.

My choice to use this airline was wise one.

5.

I think that I did the right thing when I decided to use

this airline.

D SD

Are you satisfied with it operations?

100%

75%

50%

40% and below

Which airport you choose for your journey?

________________________________________

Bathinda airport is un-operational. Do you think it result in slow development of our

city?
Yes
No
Not sure

Do you want it should be in operations soon?

Yes

Thank you for the participation in this research.

Your time and opinions are greatly appreciated.

No