FALL-2015

Get solved assignments at nominal price of

Rs.125 each.
Visit www.instamojo.com/subjects4u search for
your code pay and download fully solved
assignments.
Any issues mail us at: subjects4u@gmail.com or
contact at
08894344452
MBA Semester 3
QM0019-Foundations of Quality Management
(Book ID: B1725)
Assignment (60 Marks)
Note: Answer all questions must be written within 300 to 400 words each.
Each Question carries 10 marks 6 X 10=60.
Q1. (i) Define Total Quality Management
(ii) Describe the eight key dimensions of quality according to Garvin.
Answer. a. Total Quality Management (TQM) is a comprehensive and structured
approach to organizational management that seeks to improve the quality of
products and services through ongoing refinements in response to continuous
feedback. TQM requirements may be defined separately for a particular
organization or may be in adherence to established standards, such as the
International Organization for Standardization's ISO 9000 series. TQM can be
applied to any type of organization; it originated in

Q2. Explain the contributions of the following quality gurus towards

quality management:
(a) Masaki Imai
(b) W. Edwards Deming
Answer. (a) Masaki Imai:

Masaaki Imai (born, 1930) is a Japanese organizational theorist and management

consultant, known for his work on quality management, specifically on Kaizen.
Kaizen, Japanese for "improvement" or "change for the best", refers to philosophy
or practices that focus upon continuous improvement of processes in
manufacturing, engineering, and business management. It has been applied in

Q3. Describe Quality policy and Quality Objectives in details with

examples.
Answer. Quality Policy
The quality policy is the only true definition of quality that counts in your
organisation. Provided that you take into account the few important items the
standard asks for, you can define and measure quality any way you choose.
1. Make sure the

Q4. Explain the following in brief:

(a) Quality audits
(b) Productivity
Answer. a. Quality audit is the process of systematic examination of a quality
system carried out by an internal or external quality auditor or an audit team. It is
an important part of organization's quality management system and is a key
element in the ISO quality system standard, ISO 9001.
Quality audits are typically performed at predefined time intervals and ensure that
the institution has clearly defined internal system monitoring procedures linked to
effective action. This can help determine if the organization complies with the
defined quality system processes and can involve procedural or

Q5. Write short notes on the following:

(a) Knowledge Management
(b) Quality Awards
Answer. a. Knowledge management (KM) is the process of capturing,
developing, sharing, and effectively using organizational knowledge. It refers to a
multi-disciplinary approach to achieving organizational objectives by making the
best use of knowledge.

KM includes courses taught in the fields of business administration, information

systems, management, and library and information sciences. More recently, other
fields have started contributing to KM research, including information and

Q6. Define Quality Costs. Describe the different types of Quality Costs.
Answer. Quality Costs: Sum of costs incurred in maintaining acceptable quality
levels plus the cost of failure to maintain that level (cost of poor quality).
In process improvement efforts, quality costs or cost of quality is a means to
quantify the total cost of quality-related efforts and deficiencies. It was first
described by Armand V. Feigenbaum in a 1956 Harvard Business Review article.
Prior to its introduction, the general

FALL-2015
Get solved assignments at nominal price of
Rs.125 each.
Visit www.instamojo.com/subjects4u search for
your code pay and download fully solved
assignments.
Any issues mail us at: subjects4u@gmail.com or
contact at
08894344452