Business Processes:

1.Patient Intake. Lisa Sung. Data required: Doctor availability and Patientfinancials.
Data Generated: patient information, name, phone, date of birth,insurance, etc;
also change in doctor's availability.
2.Check Medical Supplies. Carla Herrera. Data Required: Current supply
inventorylists, ordering information, and accounts to bill for supplies. Data
Generated:Updated inventory records and incoming supply list.
3.Accounts Recievable. Tom Capaletti. Data Required: Incoming Payments
andinvoices for business expenses. Data Generated: Records of collected funds
anddispersed funds.
4.Payroll. Corinne Summers. Data required: Employee list with pay rate,
directdeposit info, tax info, and hours worked. Data Generated: Outgoing
paychecks toemployees.
5.Patient Billing. Tammy Alipio. Data Required: Patient personal information
andinsurance contacts. Data Generated: Bill sent to patient.
6.New Hire. Fred brown. Data Required: New hire information to be entered
intosystem Data Generated: New Hire payroll info and benefit package.

Chapter 1
1. Organization Chart of New Century's Office Staff

2. Identify at least three business processes that New Century performs and
explain who is responsible for the specific tasks.
o Order and organize office and clinic supplies - Carla Herrera
o Appointment processing - Lisa Sung
o Insurance reporting - Tom Capaletti
3. Explain how New Century might use a transaction processing system, a
business support system, and a user productivity system. For each type of
system, provide a specific example, and explain how the system would
benefit the clinic.
New Century might use a transaction processing system for appointment
processing, its most critical day-to-day business operation. It might want to
consider a business support system for its patient records that will provide
information support for users having to deal with patients. For a user
productivity system, New Century might consider a database management
system that will help user access patient records faster.
4. During the systems development process, should New Century consider
any of the following: EDI, vertical and horizontal system packages, or the

Internet? Explain your answers.

New Century might consider EDI for its claims and payment transactions with
insurance companies, vertical system packages for business processes specific
to New Century, and horizontal system packages for business processes
common to most businesses such as inventory, accounting, and supplies
ordering.
Chapter 2
1. Dr. Jones arranged an introductory meeting between the associates of New
Century Health Clinic and you to determine if mutual interest exist in
pursuing the project. What should the associates try to learn about you?
What should you try to learn in this meeting?
The associates should try to learn about my responsibilities as a consultant and
how these relate to their own responsibilities. They should try to know my
background and experience in analyzing and designing computerized office
systems similar to what they wish to have in their office. I, on the other hand,
should try to learn how I could establish a working relationship with the staff
by asking who is responsible for certain office functions, how the office staff
work together, how the current system is being handled, why would they want a
new system, and what the staff hopes to gain in developing a new office
system.
2. What kinds of questions would you ask to assess the initial feasibility of
this project? Based on the information above, does the project seem
feasible?
I would ask questions that revolve around the operational, technical, and
economic feasibility of the new system. Is the proposed computerized system a
practical way to solve the clinic's growing operations? Does the clinic have the
technical and human resources for the new system? Is the proposed
computerized system economically desirable? What are the projected savings
and costs? Is it a sound investment for the clinic?
3. New Century Health Clinic management decided to contract for your
services to perform a preliminary investigation. What will be your plan of
action?
To perform the preliminary investigation, I will do the following course of
action:
o Understand the problem or opportunity.
o Define the project scope and constraints.

o Perform fact-finding.
o Determine feasibility.
o Estimate time and cost to continue development.
o Present results and recommendations to management.
4. You begin the preliminary investigation. What information is needed?
From whom will you obtain it? What techniques will you use in your factfinding?
I would need to understand the organizational structure of the clinic and I can
obtain this information by asking human resources to give me a copy of their
organizational chart. I will need broad information from the office manager and
the doctors involved in administration duties and I can obtain such information
by doing interviews with them. I also would like to know about the current
system by obtaining current system documentation, by checking with users
(office staff, doctors, nurses, physical therapists) to check whether they are
getting current and accurate information, and by directly observing system
operations to follow the actual paths taken by input source documents or output
reports.