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INTERNATIONAL GUIDELINES
FOR NEW BUILD OR MAJOR REFURBISHMENT PROJECTS
ACCOR Hotels must be designed in order to:
IMPLEMENTATION
1. In countries where there is no existing policy approved by Accor head office, Accor shall endeavour to
implement the present Accor guidelines. When an Accor approved policy has been approved, countries
shall implement and maintain such policies without modifications in which case such policies will take
precedence over the present guidelines.
2. The above requirements are applicable to all construction or major refurbishment projects of hotels
bearing an Accor hotel Brand whether as a subsidiary or under a management or franchise agreement.
However the physical constraints of existing buildings may render the strict implementation of these
requirements either technically impossible or unreasonably expensive. In such case the building owner
or Accor country managing director shall make all necessary adjustments and shall keep records of
appropriate documentation for any justification if required.
3. Other features than those described in this document may be required by Local Codes or Local
Authorities and as such shall be provided by the Owner / Developer / Contractor as appropriate.
Generally, subject to points 1 & 2 above, the most demanding between the present Accor guidelines and
local codes or authorities requirements shall be implemented.
DEFINITION OF DISABILITY
Subject to local regulations, a disabled person shall be defined as someone who has a physical or mental
impairment, which has a substantial and long-term adverse effect on his ability to carry out day-to-day
activities. This list is not exhaustive but includes people with physical, sensory, or mental impairments,
including learning disabilities. In relation to building design, this means that as well as those elements, which
are included within the local regulations additional measures, need to be taken. This covers elements such
as colour definition, sound enhancement, orientation, etc.
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Night-bells, videophones or hearing aid compatible intercoms with light indicators at 1200mm h max.
The main entrance doors for public use are to be wide enough for wheelchair access (Minimum 800
mm free passage; Recommended 1000mm) and easy to operate.
CAR PARKS:
2% or more of car parking spaces shall be reserved for disabled visitors with a minimum of 2 spaces
Reserved spaces will be 5m x 3.3m minimum, be clearly defined, adequately lit, close to the entrance.
At least one access route with no steps to the public areas shall be available from the designated
parking bays and drop off points.
Wheel chair logo to be painted on floor AND a vertically mounted sign for disabled people only for
each disabled bay + floor paint to be a different colour from other spaces.
Large print sign at car park entrance indicating way to Hotel entrance and reserved bays.
Intercom/night bell with light indicator or videophone at 1200mm max at hotel entrance doors.
Doors leading to the hotel to be 800mm clear effective passage
PUBLIC AREAS:
All doors to access any room in hotel (front & back of house) shall be 800 mm free passage
Seats should be freely movable and some should be available with armrests. Clearance between
tables should be sufficient to allow wheelchair users to have the choice of seating locations.
Hotel reception desk to be in sight of the entrance and readily identifiable as such by those with visual
impairments and have adequate signage.
Hotel reception desk to be fitted with induction loop and include a writing section at 760mm high or a
separate welcome table to be provided (guest relation desk for example)
If telephone sets are made available to the public, then at least one set shall be designed for use by
disabled people.
Public toilets designed for wheelchair bound people shall be provided & located in the same areas as
other public toilets.
LIFTS:
An unobstructed space of 1500mm x 1500mm minimum should be available on each landing outside
the lift doors
Minimum car size = 1100mm x 1400mm; door opening width = minimum 800mm
Call controls : To contrast in colour and luminance from plate and wall, be with tactile sign (floor
numbers in relief + Ground floor button protruding) and be located at/below1200mm from floor
Handrails to be fitted all around car at 900 mm from floor
Mirror to be included on wall facing doors starting above handrail at 900mm from floor
Audible announcements to be available
Emergency communication system with induction coupler and visual indicator indicating help request.
BEDROOMS:
Bedroom corridors:
Bedroom corridors shall be minimum 1200mm wide (Preferably over 1400mm whenever possible)
The layout and number of accessible rooms in any hotel building configuration must not result in high
wheelchair traffic in any corridor.
Double doors to include 1 leaf 900mm wide and vision panels (extending down to 500mm FFL)
Bedroom doors to be of contrasting colour from surrounding walls
1500mm x 1500mm wide sections to be included on each floor to allow wheelchair U-turns.
Signage in corridors to be contrasting letters to background, easy to read, embossed and located at
max 1400mm high
Bedroom nb signs to be of contrasting colour, embossed and located between 1m & 1.4m high
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STAIRCASES:
Handrails on both sides and extending by 300mm after last step (bottom & top).
Landings to be fitted with visible and tactile floor warnings to indicate area before 1st step down.
The final exit escape doors at the base of stairs to be easy to open (fitted with large lever handles/bars
with push down to open signs).
All staircases are to be provided with luminance contrast to the handrail and step nosings.
EMERGENCY EXITS:
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