Professional Documents
Culture Documents
Colin Bassant
is a TOPdesk consultant. He is specialized in documenting and
sharing knowledge about TOPdesk and service management.
and disadvantages.
3. Batch model
enough time.
resolution process.
Support (KCS).
solving process
service desk.
problems cause.
knowledge base.
advantages of KCS**:
per call.
day work.
and items.
Go or no go?
knowledge base.
actual call.
for instance).
adopt KCS.