Total

/ by # of Entries
Mean Score
Percentage

1472.5
308
4.78
95.6%

1471.5
308
4.78
95.6%

1466.5
308
4.76
95.2%

1362.5
308
4.42
88.5%

1412.5
308
4.59
91.7%

1/23/15 Food was cooked per instructions, excellent1

1/9/15 I cant say enough about how polite and professional staff is excellent
1/9/15 Lauren is so friendly+ helpful+ kind even though the hospital is busy you would never know it
because she takes her time to kelp me, Dolores is exectional, happy, friendly
1/19/15 looks very nice food and very well put
1/18/15 great staff great service great food
1/19/15 very good tray I licked it
1/19/15 Nicole is an angel, excellent,the order takers are very helpful
1/22/15 Very Good
1/6/15 very nice girl
1/5/15 thank you
1/15/15 thank you
1/1/15 thank you
1/1/15 grill done the fish, next time I order this meal, grill it done the fish, the salmon and rice were
good because it was like sushi(raw fish and rice
1/5/15 soup was cold, everything else good
1/8/15 she was so nice
1/16/15 lasagna was hard so was zucchini
1/16/15 Fish is not cooked
1/15/15 gonna miss you guys, service/food was excellent
1/21/15 for may @ 12:35
1/20/15 no complaints except too much food
1/20/15 helpful
1/20/15 no sense of taste
1/20/15 best hospital food ever had
1/1/15 thank you so much
1/3/15 the pork and gravy were especially yummy. Thank you
1/4/15 Marcus went out of his way to check opur order even after hours
1/4/15 Excellent in every way
1/1/15 the order taker was vey helpful
1/23/15 thank you
1/4/15 Great coffee, great cooks, excellent presentation
1/3/15 excellent food and service for lunch
1/10/15 Great work to all staff If anyone gripes about the service send em' for a brain scan
1/10/15 You guys are great
1/24/15 dry bread
1/25/15 lauren very helpful
1/22/15 thank you
1/25/15 overall service and food great
1/12/15 soup too salty
1/11/15 missed salt,pepper,sweetener fioor coffee
1/10/15 great food and staff thank you
1/11/15 good job victor
1/10/15 great service keep smiling
1/9/15 really good
1/11/15 lady who took order very helpful and patient, meal very good
1/6/15 When omelets are made they should be made with the stuff inside
1/12/15 Coffee was luke warm
1/16/15 would have been better with dressing
1/7/15 Really great
1/4/15 friendly wonderful fantastic caring + more
1/2/15 Called at 7:10, Did not get all I ordered, missing rice krispies, banana, 8:40 the rest of my order is not here
1/26/15 (Breakfast) Blueberry Muffin missing from tray
1/26/15 (Lunch) Raspberry Sherbet missing
1/25/15 (Breakfast) No Silveraware on tray
1/25/15 (Breakfast) forgot most of what I ordered and by the time my drinks and syrup arrived my food was ice cold, terrible!
1/25/15: (Breakfast) Service message ignored for service delivery to patient
1/17/15: (Lunch) No condiments on tray, no pickle on tray, french fries wet & cold, Coke too warm, milk too warm
1/17/15: (Lunch) the food is usually good, but today I received cold food and very bad.
1/7/15: (Breakfast) 3rd tray to patient due to incorrect items, last tray refused by angry patient (per RM)
1/7/15: (Breakfast) missing fruit plate
1/7/15: (Breakfast) missing sprite zero
1/7/15: (Breakfast) missing ketchup
1/7/15: (Breakfast) missing cream of wheat
1/10/15: (dinner) The lady on phone was semi rude, asking "does she want the same meal?"
1/10/15: (dinner) Why did the RSA ask if she could take anything back? I told her the tray stuff and she said
she couldnt take it back with her then why did she ask me? I felt like they were irritated by us asking for our dinner twice.

1/6/15: (dinner) order was all wrong this time. Very poor service on telephone
1/21/15 (dinner) didnt receive croissant for my meal
1/21/15: (dinner) Chicken Noodle soup too cold
1/23/15: Chicken and Dumplings didn't have enough chicken

7185.5
1540
4.67
93.3%

Oct-14
Surveys
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Question 1
Column1
4
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Meal Factor Score:

Question 2
Column2
4
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Question 3
Column3
4
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43
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5
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5
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4
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4
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5
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5
4
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5
5
4
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5
5
5
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4
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5
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3
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88
89
90
91
92
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97
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112
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121
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124
125
126
127
128
129
130
131
132

5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
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5
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2
5
2
5
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5
5
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5
5
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5
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5
5
5
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5
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2
5
4
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4
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5
5
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4
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2
5
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2
5
4
5
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4
4

133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
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156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177

5
5
5
5
5
5
5
5
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5
5
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5
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5
5
5
5
5
5
5
5
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5
5
5
5
5
5
5
5

5
5
5
2
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5

5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
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5
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178
179
180
181
182
183
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217
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5
5
5
5
2
5
4
5
5
4
5
5
5
5
5
5
5
5
4
4
5
5
5
5
4
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5

5
5
5
5
3
5
4
5
5
5
5
5
5
5
5
4
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5

4
3
5
5
5
5
4
5
5
5
5
5
5
5
5
4
5
5
4
4
5
2
5
5
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5
5
4
5
5
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5
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221
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246
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248
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250
251
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261
262
263
264
265

5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5

5
5
4
4
5
5
5
5
4
5
5
5
5
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4
5
5
5
5
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5
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5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5

5
5
4
4
5
5
5
5
4
5
5
5
5
5
4
5
5
5
3
5
5
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5
5
5
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5
5
4
5
4
5
5
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4
5

266
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293
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297
298
299
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308
309
310

5
5
5
5
5
5
5
5
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5
5
5
5
5
5
5
4
4
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5

5
5
5
5
3
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
4
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5

5
5
5
5
5
5
5
3
4
5
5
5
5
5
5
5
5
5
4
5
5
4
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5
5
4
5
5
4
4
5
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5
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5
5
5
5
5
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5
5

311
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314
315
316
317
318
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320
321
322
323
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326
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328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355

4
5
5
5
5
5
4

5
5
5
5
5
5
5

5
5
5
5
5
5
4

356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
395
396
397
398
399
400

401
Total
/ by # of Entries
Mean Score
Percentage

1552
318
4.88
97.6%

1553
318
4.88
97.7%

1525
318
4.80
95.9%

2/1/15:(breakfast)Missing oatmeal
2/1/15(breakfast)Missing blueberry muffin and nectar thick milk
2/1/15(lunch)Thank you Mr.Bud and Ms.Lois
2/12/15(lunch)Aeu is Best ever. Better get a Fat raise
2/3/15(Breakfast) Thank you
2/7/15(Dinner) excelent pallete
2/6/15(Lunch) The salmon was overcooked
2/7/15(dinner)thanks for my birthday treats
2/7/15(dinner)once again everything was outstanding
2/6/15(Breakfast) Five Star Service
2/6/15(Breakfast)Thank you for the extra tea water
2/5/15(dinner) You guys are always amazing, thankyou
2/7/15(Breakfast)a word above excellent food service
2/6/15(lunch)Good Job
2/7/15(breakfast)Each time service has been outstanding
2/2/15(lunch) You do an amazing job feeding me-its all wonderful
2/3/15(breakfast) Again outstanding
2/3/15(breakfast) Outstanding on everything. So kind and efficient.
2/26/15(dinner)I cant drink milk or tea. Please give me apple juice.
2/26/15(lunch) Since I have had 2 weeks of meals here-I can tell you they are excellent.
2/27/15(breakfast) Suggest add pencils for marking!
2/22/15(lunch)Excellent above everything.
2/8/15(Dinner) Very good. Thank you
2/8/15(Lunch) Could serve more beverages
2/14/15(Lunch) Chicken was super salty
2/9/15(Breakfast)Thank you
2/1/15(Dinner) Great job
2/11/15(Lunch) Great job
2/6/15(Lunch)Excellent breakfast-suggesting butter would improve.
2/15/15(lunch)Thank you everyone so much!
2/6/15(Lunch)Great Job!Thank you
2/11/15(Dinner)Thanks!
2/12/15(Dinner)Wonderful dinner here!
2/15/15(Breakfast)Thank you so much!
2/15/15(lunch)Thank you
2/13/15(Lunch)Great crew
2/14/15(Breakfast) This goes for all the meals I have been served! I just received a penal especially
2/8/15(Dinner)Thank You

2/10/15(Lunch)Very good employees

2/18/15(Dinner)im impressed!
2/19/15(Lunch) Breakfast staff all polite
2/18/15(lunch)Said 40 minutes, but seemed quicker.
2/18/15(Lunch)Nothing to do with the food itself, my diet sucks :)
2/4/15(Dinner)The salmon was burned
2/3/15(Lunch) Worst egg salad ever!
2/8/15(lunch)Thank you!
2/12/15(Breakfast) Good Job!
2/11/15(breakfast)Awesome!
2/11/15(Dinner)Great Again
2/5/15(Dinner)Everyone is great
2/8/15(lunch)Thank you!
2/11/15(Dinner)You forgot my broccoli tonight, but I had enoough good.
2/12/15(Dinner)Error in serving time
2/12/15(Dinner)Thanks so much. Keep up the great work.
2/11/15(Lunch)Thanks!
2/17/15(Dinner)Baked potatoe was dry
2/4/15(Lunch)Thank you
2/17/15(lunch)Was hungry at noon and all entire lunch. Excellent
2/3/15 (Dinner)meal not appropriate for 1st day of eating.Needs softer
2/2/15(Breakfast)Bland food got cold because of physical therapy and dietician were here.
2/20/15(lunch)Thank You
2/4/15(Dinner)2nd time around and success
2/23/15(Breakfast)You are the boom
2/23/15(breakfast)great food
2/22/15(lunch)Thank You!
2/20/15 (breakfast) The Eggs are horrible. They are not hot, taste overcooked

2/23/15 (lunch) I have had your Salmon salad (cold) many times and usually love it. But, today I wa
dissapointed because it was so dry and hard to eat
2/28/15 (dinner) The chicken tonight was very dry.. Very dissapointed

95.3%
Question 4
Column4
4
5
5
4.5
5
4
5
5
5
5
5
2
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5

Question 5
Column5
3
5
5
4.5
3
4
5
3
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5

Total
Column6 Column7 Column8

5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
4
4
5
4
4
4
4
4
5
4
4
5
3
3
4
5
4
5
4
4
4
4
5
4
3
5
5
5
4

5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
4
4
4
4
3
4
4
4
5
4
5
4
4
4
4
4
4
4
4
5
4
5
5
2
5
5
4
4

5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
4
5
2
5
2
5
4.5
5
4
5
2
4
5
5
5
4
5
4
5
5

5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
2
4
4.5
4
5
2
2
5
4
5
4
4
5
4
4
5

5
5
5
2
5
4
5
4
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5

5
5
5
2
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5

4
4
5
4
4
5
4
5
2
5
2
5
2
5
2
2
4
2
4
4
2
2
5
5
4
3
5
5
5
5
5
5
5
3.5
4
5
5
5
5
4
5
4
5
5
5

4
4
2
4
4
5
4
5
2
5
5
5
5
5
5
4
4
5
4
4
5
2
2
4
5
5
4
5
5
5
5
5
5
3.5
5
5
4
5
5
5
5
4
5
5
5

5
5
4
5
5
5
5
5
4
5
5
4
5
4
3.5
5
5
5
4
5
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
4
5
4
5
5
5
5
5
4
2

5
5
4
2
5
5
5
5
5
4
5
5
5
5
4
5
4
5
4
5
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
4
5
5
4
5
5
5
5
4
5

5
5
5
5
4
4
5
4
4
5
5
5
5
5
5
5
5
4
2
2
4
4
3
5
5
4
4
5
5
4
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5

5
5
5
5
4
4
5
4
4
5
5
5
5
5
5
5
5
4
4
5
5
4
4
5
5
4
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5

4
5
5
5
3
3
4

5
4
5
5
5
5
4

1461
318
4.59
91.9%

1486.5
318
4.67
93.5%

7577.5
1590
4.77
95.3%

are excellent.

eceived a penal especially the food tempature (cold and hot) thanks for your service.

tician were here.

ally love it. But, today I was

Oct-14
Surveys
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42

Go To YTD

Meal Factor Score:

Question 1
Column1
5
5
5

Question 2
Column2
5
5
5

5
5
5
5
4
5
5
5
5
5
4
3
3
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5

5
5
5
5
4
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
3
5
5
5
5
5
5
5
4
5
5

Question 3
Column3
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
3
5
5
5
5
5
5
4
4
5
5

43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87

5
5
5
5
5
4
5
5
4
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
4
5
4
5
4
3
5
5
5

5
5
5
5
5
5
5
5
4
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
4
4
5
5
4
5
4
3
5
5
5

5
5
5
5
5
4
5
5
4
5
5
4
5
5
2
5
5
5
5
5
5
5
5
5
4
5
5
3
4
5
5
5
5
5
5
4
2
5
3
4
4
2
5
5
5

88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132

5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
4
5
4
3
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
4
5

5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
4
5
4
3
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
4
5

5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
2
5
3
4
4
2
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5

133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177

5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
3
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
5

5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
4
5
5
5
5
4
5
5
5
5
5
5
5
4
5
5

5
5
5
5
5
5
5
4
5
5
5
5
5
5
4
5
5
5
5
5
5
5
4
5
5
5
5
5
5
2
5
3
5
5
5
5
5
5
5
5
5
5
5
5
5

178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220

5
5
5
5
5
5
5
5
5
5
5
3
5
5
4
3
5
5
4
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
2
5
5
5
5
5

5
5
5
5
5
5
4
5
5
5
3
3
5
5
5
3
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
4
2
5
5
5
5
5
5

5
5
5
5
5
5
5
5
3
3
4
3
4
4
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
4
4
5
5
5
5
5
5
5
2
5
5
5
5
5
4

221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265

5
5
5
5
5
4
5
5
5
5
5
5
5

5
5
5
5
5
4
5
5
5
5
5
5
5

5
4
5

5
5
5
5
5
5
5
5
4
5
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5

5
5
5
5
5
5
5
5
4
5
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5

5
5
4

5
5
5
5
4
5
5
5
5

5
5
5
4
4
5
5
5
5
5
4
5
5
5
5
5
5
5
4
5
5
5
5
5
4
4
5

266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310

5
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5

5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5

5
5
5
5
5
5
4
4
4
4
5
4
5
5
5
5

311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355

356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
395
396
397
398
399
400

401
Total
/ by # of Entries
Mean Score
Percentage

1346
277
4.86
97.2%

1358
280
4.85
97.0%

1319
279
4.73
94.6%

3/10/15 Lunch, Cod so good! Loved the potatoes

3/10/15 Breakast,Last evening Ashley was awesome
3/9/15 Lunch,Thank you for always helping when we were not well
3/7/15 Breakfast, Great food!
3/8/15 Breakfast, Great job!
2/25/15 Lunch, This was just perfect, Thank you! , Great food and great people
3/5/15 Dinner, Did not take my order, Horrible!
2/21/15 Lunch, Thank you!
2/25/15 Breakfast, Leaving this morinig ing Thanks to you all food was wonderful
2/25/15 Lunch, This has meessed off original order, Waited so long
3/1/15 Lunch, Salty
3/8/15 Dinner, Mac and cheese was especially excellent
3/3/15 Breakfast, My raisin toast was burnt.
3/7/15 Dinner, It was yummy, Thank You!
3/9/15 Lunch, with added salt and pepper
3/5/15 Lunch, Thank you
3/9/15 Breakfast, I'm impressed with thethe food and the people
3/3/15 Lunch, Terrible
2/25/15 Lunch, Did not get my soup
3/12/15 Breakfast, Wonderful Service and food
3/11/15 Lunch, You guys rock !!
3/19/15 Dinner, Thank You and Very good
3/12/15 Lunch, Thank You
3/13/15 Breakfast, Not much appetite but great taste and flavor
3/12/15 Lunch, Thank You
3/10/15 Dinner, Thank you
3/14/15 Breakfast, Thank you for a wonderful meal
3/10/2015 Dinner, Great dinner Thank you!
3/23/15 Dinner, A liA little salty
3/12/15 Breakfast, The food and delivery are really great! Thanks!
3/13/15 Lunch, Tea and soup was not hot
3/21/15 Lunch, No fruit Plate
3/20/15 Dinner, Ashley is awesome
3/20/15 Lunch, Great Job Ashley
3/16/15 Breakfast, Happy with the service
3/22/15 Lunch, Really great job!
3/22/15 Dinner, Great work
3/21/15 Lunch, Thank You!

3/21/15 Breakfast, Great Job!

3/24/15 Breakfast, Burned eggs, extra cheese
3/24/15 Dinner, Raise time! Great Job !
3/29/15 D inner, Thank You
3/11/15 Breakfast, Food was great
3/26/15 Breakfast,Thank you all for the good meal and service!
3/25/15 Lunch, Good job
3/31/15 Breakfast, Thank you all
3/20/15 Lunch,Ashley is awesome
3/24/15 Lunch, Thank you so much
3/29/15 Breakfast, Thank you
3/24/15 Lunch, Good job
3/22/15 Breakfast, The service sucks!
3/28/15 Breakfast, Thank you
3/15/15 Breakfast, did not recive the apple juice, ordered at 6:30 am, Just got it at 9:30 am
3/21/15 Dinner, Raise time
3/21/15 Dinner, Food was not hot
3/15/15/ Dinner, Excellent
3/29/15 D inner, Thank You

94.4%
Question 4
Column4
5
5
5
3
5
5
5
4
5
5
5
5
5
5
3
4
5
4
5
5
5
4
5
5
5
4
4
5
3
4
4
4
5
5
5
5
5
4
4
4
4

Question 5
Column5
5
5
5
4
5
5
5
4
5
5
5
4
5
5
2
3
4
5
5
5
5
5
4
5
5
4
5
5
5
5
4
5
5
5
5
5
5
4
4
4

Total
Column6 Column7 Column8

5
5
5
4
5
4
5
5
3
5
4
4
5
5
2
5
5
5
5
5
5
5
5
4
5
5
4
4
5
5
4
5
5
5
2
2
5
3
5
4
4
5
5
5

5
5
5
5
5
4
5
5
4
5
3
4
5
5
2
5
5
5
5
5
5
5
5
5
4
5
5
3
4
5
5
5
5
5
5
3
2
5
2
4
4
4
5
5
5

5
4
5
5
5
5
2
5
5
5
5
5
5
5
2
2
5
3
5
4
4
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
2
5
5
5
5
5
4
4
5

5
5
5
5
5
5
4
5
5
5
5
5
5
5
3
2
5
2
4
4
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
4
5
5
5
5
4
5

5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
4
4
4
4
5
5
5
5
5
4
4
5
5
5
4
5
5
5
5
5
5
5
5

5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
4
4
5
5
5
3
2
4
4
4
4
5
4
4
4
5
5
5
5
5
5
2
5

5
4
5
4
5
5
4
5
4
3
5
3
3
4
5
2
5
5
2
5
5
5
5
5
5
5
5
5
5
4
4
5
5
5
5
4
5
4
4
5
4
5
5
5
5

5
5
5
5
5
5
5
5
3
3
2
3
4
5
5
5
4
4
4
5
5
5
4
5
5
5
5
5
5
4
4
5
5
5
5
5
5
4
5
5
4
5
4
5
5

5
4
5
5
5
4
5
5
5
4
5
5
2
4
5
4
5
5
5
5
5
4
5
5
5
4
5
4
5
5
5
3
4
4
4
4
5
5
4
4
3
4
2
5

5
2
5
5
5
5
5
2
4
5
5
5
5
5
3
4
5
5
5
5
4
5
5
5
5
5
4
5
5
5
5
5
4
4
4
5
5
4
4
4
5
3
5

5
4
5
5
5
4
4
4
5
5
5
4
5
5
5
4

5
5
5
5
5
4
4
5
5
5
5
5
5
5
5
5

1276
280
4.56
91.1%

1283
279
4.60
92.0%

6582
1395
4.72
94.4%

got it at 9:30 am

Oct-14
Surveys
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42

Go To YTD
Question 1
Column1
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
3
5
5
5
5
5
5
5
5
5

Meal Factor Score:

Question 2
Column2
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5

Question 3
Column3
5
5
5
5
5
5
5
5
4
4
5
5
4
5
5
5
5
4
5
5
5
5
5
5
4
5
5
5
5
5
3
4
5
5
5
5
5
5
5
5
5

43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87

5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
3
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
4
5
5
5
5

5
5
5
5
5
5
5
5
4
5
5
4
4
5
5
5
5
4
4
3
4
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5

5
5
5
5
2
4
5
5
5
5
5
5
5
5
5
4
5
5
3
4
5
5
4
5
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
4
4
5
5
5
5

88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132

5
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
4
5
5
5
5
4
5
5

5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
4
5
5
5
5
5
5
4
5
4
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
4
5
5

5
5
5
5
5
4
5
5
5
5
5
5
5
5
5
3
5
4
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
4
5
5
5
4
5
5
5
5
4
5
5

133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177

5
5
5
5
5
5
5
5
5
4
5
4
5
5
5
5
5
3
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
4
4
5
4
5
5
5
5
5
5
5
5

5
5
5
5
4
5
5
5
5
5
5
4
5
5
5
5
5
2
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
2
4
5
4
5
5
5
5
5
5
5
5

5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
2
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
4
5

178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220

5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
3
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5

5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
3
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5

5
4
5
5
5
5
5
4
5
5
5
5
5
5
5
5
4
2
4
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5

221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
4
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265

5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5

5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5

5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
4
5
4
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5

266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310

5
5
5
5
3
5
5
5
5
5
5
5
5

5
5
5
5
5
5
5
5
5
5
5
5
5

5
4
5
5
5
5
4
5
5
5
5
4
5

311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355

356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
395
396
397
398
399
400

401

Total
1363
1357
1344
/ by # of Entries
279
279
279
Mean Score
4.89
4.86
4.82
Percentage
97.7%
97.3%
96.3%
4/2/15 Breakfast, GREAT!
4/3/15 Breakfast, Thank you!
4/1/15 Lunch, Sweet potatoes were cold
4/1/15 Lunch, Thanks
4/7/15 Breakfast, Very great!
4/5/15 Breakfast, The food was don corr orrectly
4/2/ Dinner, Thank you all !
4/5/15 Lunch, Very helpful
4/5/15 Breakfast, Passed my expectations!
4/7/15 Lunch, Excellent servers
4/8/15 Breakfast, Excellent job
4/8/15 Lunch, Good job!
4/8/15 Lunch,Than ank you all very much to all the staff
4/11/15 Breakfast, Thnak you !
4/12/15 dinner, hamburger too tough
4/13/15 Breakfast, Good Job !
4/9/15 Dinner, Everthing was great except the taste
4/6/15 Dinner, It took three hours for my food to come
4/11/15 Breakfast, Thank you !
4/12/15 Lunch, greasy and cold
4/10/15 Lunch, Great dish !
4/3/15 Lunch, Thank you!
4/12/15 Dinner, Thank you!
4/3/15 Dinner, Thank you!
4/14/15/ Breakfast, Thank you!
4/9/15 Dinner, Delicious!
4/9/15 Dinner, The soup was too salty
4/26/15Dinner,Thank you!
4/6/15Dinner,Thank you for the birthday cake!
4/8/15Breakfast,Great way to start a day-Thank you
4/14/15Dinner, Your food and presentation of it is wonderful. Thanks Emily
4/15/15Breakfast, Thank you!
4/15/15Breakfast, Today I ordered raisins for the iron, in them. Because, now they are putting iron in
4/6/15Breakfast, The gentleman taking my order was very helpful and caring that I received nutritio
4/7/15Dinner, Thank you!
4/18/15Dinner, Thanks for the extra lemon.
4/16/15Dinner, Every night something was missing. Tonight was strawberry cake
4/15/15Dinner, Thank you!
4/17/15Lunch, Burnt

4/16/15Dinner, Everything was great. God bless

4/15/15Dinner, Great job!God bless
4/20/15Breakfast, Thank you!
4/26/15Lunch, overall great. Didnt receive cranberry juice
4/17/15Breakfast, Thanks
4/16/15Lunch, Thank you!
4/18/15Dinner, Very Very Good
4/24/15Breakfast, You guys rock!:)
4/28/15Dinner, Great job!When having so many to serve
4/25/15Brerakfast, So sweet ran down to get me jelly
4/29/15Dinner,All excelent. Great job
4/27/15Breakfast, Eggs over cooked and cold
4/15/15Lunch,Need to put bread items in a bag or something to keep bread from getting water lodg
4/22/15Lunch, Does not eat chicken, can he have beef or pork
4/24/15Lunch, Thank you guys food is always yummy
4/25/15Lunch,Great job!
4/25/15Dinner, Thank you!
4/29/15Lunch,Chicken was perfect cooked-done all the way through and moist corn salsa just spicy
4/25/15Lunch, Could be warmer for the meat
4/28/15Lunch, Requested a pot of butter at breakfast
4/27/15Breakfast, Thank you! :)
4/26/15Lunch, Thank You!
4/22/15Lunch, Mac and cheese was cold
4/13/15 DINNER, BREAKFAST WAS COLD, DINNER WAS WARM
4/10/15 LUNCH, SPECIFICALLY SAID I DIDN'T WANT THE MIXED GREEN SALAD BUT JUST PLAIN LETTU
4/10/15 BREAKFAST, DIALYSIS PRE ORDERED, NOTHING BUT THE OATMEAL MY COICE
4/25/15 DINNER, DIDNT LIKE PORK- TOO TOUGH, NO ICE TEA
4/25/15 LUNCH, FORGOT MY PITA CHIPS FOR THE HUMMUS, EVERY MEAL SOMETHING FORGOTTEN
4/29/15 Lunch; Forgot dressing for salad
4/30/15 Dinner;Forgot salad dressing
4/30/15 Dinner; Great meal. I need to get the recipe for the cod, it was delicious. Thank you
4/22/15 Breakfast; You never disappoint
4/28/15 Breakfast; I ate everything!
4/28/15 Dinner; Delicious, as always!

96.0%
Question 4
Column4
5
5
5
5
5
4
5
4
3
4
5
5
5
4
5
5
5
5
5
5
5
5
4
4
4
5
5
4
5
5
3
4
4
5
5
5
5
5
4
3
5

Question 5
Column5
5
5
5
5
5
5
5
5
3
4
5
5
5
4
5
5
5
5
5
5
5
5
4
5
5
5
4
5
5
5
4
4
4
5
5
5
5
5
5
5
5

Total
Column6 Column7 Column8

5
5
5
5
4
4
4
5
5
5
5
4
4
5
4
4
5
4
5
3
5
5
4
5
5
5
5
5
5
4
5
5
5
4
4
5
5
5
4
4
4
5
5
5
5

5
5
5
5
4
3
5
5
5
5
5
4
5
5
5
5
5
5
4
4
5
5
4
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
5
4
4
5
5
5
5

5
5
2
5
5
4
4
5
5
5
4
5
5
5
5
5
4
5
5
5
5
4
5
5
4
4
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
4
5
5

5
5
4
5
5
5
4
5
5
5
4
5
5
5
5
3
4
5
5
5
5
4
5
5
4
5
4
5
5
5
5
5
5
4
5
5
5
4
5
5
5
5
4
5
5

5
5
5
5
4
5
4
5
5
5
5
5
5
5
5
5
5
2
5
5
4
4
5
5
5
5
5
5
5
5
5
5
5
5
4
5
4
5
5
5
5
4
5
4
5

5
5
5
4
3
5
4
5
5
5
5
5
5
5
5
5
5
2
5
5
4
4
5
5
5
5
5
5
5
5
5
5
5
2
4
5
4
5
3
5
5
5
5
4
5

5
4
4
5
5
5
5
5
5
5
5
5
5
5
4
5
4
2
4
5
5
5
5
5
4
5
5
5
5
5
5
5
3
5
5
5
5
5
5
5
5
4
5
5
5

5
4
4
4
5
5
5
4
5
5
5
5
5
5
4
5
5
2
4
4
5
5
5
5
5
5
5
5
2
5
5
5
5
5
5
5
5
5
5
4
5
2
5
5
5

5
5
4
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5

5
5
4
5
4
5
5
5
3
5
4
5
5
5
5
5
5
5
5
5
5
5
4
5
3
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5

5
4
5
5
5
5
4
5
5
5
5
4
3

5
4
5
5
5
5
4
5
5
5
5
4
3

1317
279
4.72
94.4%

1316
279
4.72
94.3%

6697
1395
4.80
96.0%

now they are putting iron in my veins (A more unpleasant way for my body to get it) Your mistake, somewhere.A
ring that I received nutrition to help speed my recovery.

ad from getting water lodged in meal juices. Thank you

moist corn salsa just spicy enough

LAD BUT JUST PLAIN LETTUCE LEAVES

L MY COICE

SOMETHING FORGOTTEN

elicious. Thank you

Your mistake, somewhere.Anyhow mostly the staff is very helpful with my choices

Oct-14
Surveys
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42

Go To YTD
Question 1
Column1
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5

Meal Factor Score:

Question 2
Column2
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5

Question 3
Column3
5
5
5
5
5
5
4
5
5
5
5
5
5
4
5
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5

43
44
45
46
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45

4
5
4
3
5
5
4
5
5
5
5
5
5
5
5
5
4
5
5
5
4
5
5
5
5
5
4
4
5
5
5
4
5
5
5
5
5
4
5
5
5
5
5
5
5

5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
4
5
5
5
4
5
5
5
4
4
4
5
3
5
5
5
5
5

4
5
4
4
5
5
5
4
4
5
5
5
5
5
5
5
4
5
3
5
4
4
5
5
5
5
5
3
5
5
5
4
5
5
5
4
5
4
5
4
5
5
5
5
5

46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90

4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5

5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5

3
5
5
5
5
5
4
4
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
4
5
5
4
5
4
5
5
5
5
5
5
5

91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135

5
5
5
5
5
4
5
5
5
5
4
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5

5
5
5
5
5
4
5
5
5
5
4
5
5
5
5
5
4
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
2
5

5
5
5
5
5
3
5
5
5
5
4
5
5
5
5
5
4
1
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
2
5
5
5
5
5
5
5
4
5
2
5

136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220

4
5
5
5
4
5
5
5
5
5
5
5
5
5
2
4
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5

4
5
5
5
4
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
1
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5

5
5
5
4
4
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
4
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5

221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265

5
4
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
4
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5

5
4
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
4
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
4
5
5
5
5
5
5
5
4
2

5
4
4
4
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
4
5
5
5
5
5
5
4
5
5
4
5
4
5
5
5
4
4
5
5
5
5
5
5
2
4

266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310

5
5
5
5
5
5
4
5
5
5
5
5
4
5
5
5
4
5
5
5
5
5
4
5
5
5
5
5
5
4
5
5
5
5
5

4
5
5
5
5
5
4
4
5
4
5
5
4
5
5
5
4
5
5
5
5
5
4
5
5
5
5
5
5
4
4
5
5
5
5

5
5
5
5
4
5
4
4
5
4
5
5
4
5
4
5
4
5
5
5
5
5
4
5
4
5
5
5
5
4
4
5
5
5
5

311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355

356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
395
396
397
398
399
400

401
Total
/ by # of Entries
Mean Score
Percentage

1468
301
4.88
97.5%

1460
301
4.85
97.0%

1431
301
4.75
95.1%

5/3/15 Dinner,Thank you!

5/3/15 Dinner, Thank you all
5/1/15 Breakfast, Have a blssed day.
5/1/15Lunch, Excelled food and friendly service
5/2/15 Lunch,Server Nicole was excellent
5/2/15 Dinner- CHICKEN WAS SO DRY I COULD HARDLY SWALLOW IT
5/5/15 Dinner; Soup was good. Green beans- tough uncooked
5/1/15 Breakfast; People serving food are wonderful. They stay and help me cut up food and happy,
5/11/15 Breakfast; cereal, tea not hot
5/10/15 Lunch; Chicken noodles too salty
5/4/15 Breakfast; Thank you. I love how helpful you are with all my meals. Excellent job
5/5/15 Breakfast; Very good! I ate it all
5/7/15 Breakfast; Order incomplete. No fruit plate!
5/30/15 Breakfast, Was barely warm; didn't eat!!
5/17/15 Breakfast, Thank You, there were no utensiles or napkins
5/27/15 Lunch, Love your eggs but one is plenty
5/29/15 Lunch, Thank you for excellent food and service
5/13/15 Lunch, other than not receiving the ranch dressing, it was good
5/27/15 Lunch, Thank You, it was very delicious; since cancer in my throat I am some limited. Ieat 4
5/20/15 Lunch, This might by last meal I'm leaving today; Thank you all for such fantastic service
5/20/15 Dinner, Thank you very much. Wow Wow, outstanding!; Please give a woow to this person
5/12/15 Lunch; 40 minute, did not bring my food to me
5/15/15 Dinner, The meal was excellent but the sherbert was very melted
5/12/15 Lunch, The strawberry gelatin that I was given was weak and the cherry posicle that I had o
5/26/15 Lunch, very very good as usual, thanks again
5/13/15 Breakfast, Very personable
5/29/15 Dinner, the tray was left while I was at MRI
5/17/15 Lunch, Great job, Ashley
5/14/15 Dinner, Great!
5/15/15 Dinner, liquid diet terrible broth jello good

94.8%
Question 4
Column4
5
5
5
5
4
5
4
5
5
5
5
5
4
5
4
4
5
5
4
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5

Question 5
Column5
3
5
5
5
4
5
4
5
5
5
5
5
5
4
4
5
5
5
3
4
5
5
5
5
5
5
5
5
4
4
4
4
5
5
5
5
5
5
5
5
4

Total
Column6 Column7 Column8

4
4
3
3
4
4
4
4
4
5
5
5
5
5
5
5
4
4
3
4
3
3
5
4
5
5
5
5
5
5
5
4
5
5
5
3
5
4
5
5
5
5
5
5
5

4
4
3
3
4
5
5
4
4
5
5
5
4
4
4
4
4
5
3
4
4
3
4
5
4
5
4
3
5
5
5
4
5
5
5
5
5
4
5
3
5
5
5
5
5

5
5
5
5
5
5
5
4
5
4
5
5
5
5
5
5
2
5
4
5
5
5
5
1
5
5
4
5
4
5
5
4
3
5
4
4
5
4
5
5
5
5
5
5
5

4
5
5
5
5
5
5
2
5
4
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
4
5
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5

4
5
5
4
5
4
5
4
5
5
4
4
4
4
5
4
3
4
5
5
5
5
5
5
5
4
5
5
5
4
5
4
5
4
5
4
5
5
5
4
4
4
5
2
4

5
5
5
4
5
4
5
4
5
5
4
4
5
5
5
4
5
3
5
5
5
5
5
5
5
4
5
5
5
5
5
4
5
4
5
4
5
5
5
4
5
4
5
4
4

4
4
5
4
4
4
5
5
5
4
5
5
5
5
4
4
5
5
5
5
5
5
5
4
4
5
5
5
4
4
5
5
5
5
5
5
2
4
4
5
5
5
5
4
5

4
4
5
4
4
5
5
5
5
5
5
5
5
5
4
4
5
5
5
5
5
5
5
5
4
5
5
5
5
4
5
5
5
5
5
5
3
4
4
5
5
5
5
5
5

5
4
4
5
5
5
2
5
5
4
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
4
5
2
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
4

5
4
4
4
5
5
4
5
5
4
5
5
5
5
5
5
5
4
5
4
5
5
5
5
5
4
4
3
5
4
5
5
5
5
5
4
4
5
5
5
4
4
5
4
5

4
5
5
5
4
5
4
1
5
4
5
5
4
5
4
5
4
5
5
5
5
5
4
5
4
4
5
5
5
4
2
4
5
5
4

4
5
5
5
5
5
4
1
4
4
5
4
4
5
5
5
4
5
5
5
5
5
4
5
4
4
5
5
5
4
4
4
5
5
5

1380
301
4.58
91.7%

1392
301
4.62
92.5%

7131
1505
4.74
94.8%

me cut up food and happy, to do it! :)

. Excellent job

t I am some limited. Ieat 4 0r 5 eat 4 or 5 small meals a day

or such fantastic service
ve a woow to this person

cherry posicle that I had ordered had accidently turned out being a grape popsicle; yet the vegetable broth was

yet the vegetable broth was excellent

Oct-14
Surveys
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42

Go To YTD
Question 1
Column1
5
5
5
4
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5

Meal Factor Score:

Question 2
Column2
5
4
4
4
5
3
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5

Question 3
Column3
5
4
5
4
5
4
5
5
5
5
5
3
5
5
5
5
5
4
4
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5

43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87

5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
4
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5

5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
4
5
5
5
5
5
4
4
5
5
5
5
5
5
5
5
5
5
5
5

5
5
4
5
5
4
5
4
5
5
5
5
5
5
5
5
5
5
5
5
3
5
5
5
5
4
5
5
5
5
5
4
1
5
5
5
5
5
5
5
4
5
5
5
5

88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132

5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5

5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
5

5
5
5
2
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
4
4
5
5
5
5
5
4
5
5
5
5
5
5

133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177

5
5
5
5
2
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5

5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
4

5
5
5
5
4
5
5
5
5
2
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5

178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220

5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
4
5
5
5
4
4
5
5
5
5
4
5
5
5
5
5
5
5

5
5
5
5
5
5
5
5
4
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5

5
5
5
4
5
5
5
5
4
5
5
5
5
5
5
5
5
4
5
5
4
5
4
5
5
5
4
2
5
5
5
4
4
5
5
5
5
5
5
5
5
5
5
5
5

221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265

5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4

5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5

5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
4

266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310

311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355

356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
395
396
397
398
399
400

401
Total
/ by # of Entries
Mean Score
Percentage

1207
245
4.93
98.5%

1207
245
4.93
98.5%

1179
245
4.81
96.2%

6/6/15 Dinner, Taylor, thank you for your professionalism, I had a very polite delivery enacted upon
6/6/15 Lunch, Thank you Bud! Thank you for helping me keep within my CHO's
6/6/15; Breakfast, Another 5 star meal put out by a 5 star staff
6/6/15; Breakfast, Everything is Good/ Excellent
6/12/15; Breakfast, This is no joke. It's the best huevos Rancheros I have ever had and I have had al
6/7/15; Dinner, The Republic talks of good san diego fine eating, I have been to Mr. A's, drinks are g
6/8/15; Lunch, Thank you for my outstanding meals. No more room serrvice for me, never a bad me
6/19/15; Lunch, Thanks so much! Have a good day!
6/12/15; Dinner, He was polite but did not repeat order back to me for confirmation hence my order
6/16/15; Breakfast, The man taking my order was not only polite, but also gave me very helpful sug
6/12/15; Dinner, Only soup cold and crackers stale
6/11/15; Lunch; Some of the strawberries were bad
6/9/15; Lunch, Almost every meal that I had requested had either something missing that I had requ
6/9/15; Lunch, The only thing that was bad was the time it took to set to plate my order
6/13/15; Breakfast, I got my order an hour after I ordered it, that is not very good timing
6/14/15; Dinner, except melon was extremely mushy; too much water in cup
6/14/15; Lunch, turkey is fry not good, green beans are shingling
6/14/15; Lunch, the turkey that I had gotten was spoiled and I had to throw it out
6/25/15; Lunch, Everything was sooo good!
6/21/15; Lunch, Food not good
6/26/15; Dinner, Great services, my compliments to the coordinators of the meal!
6/26/15; Breakfast, I am nnot very impressed at the meal that was given to me nearly 50 minutes a
6/24/15; Dinner, Thank you so much! Everything was so good and and fresh! It the best meal ever!!
6/25/15; Dinner, I am not very impressed as there was a piece of hair that I had caught in my food.

96.2%
Question 4
Column4
5
3
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
4
5
5
5
5
5
5
2
5
4
5
5
5
5
1
5
5
4
5
4
5

Question 5
Column5
5
5
5
4
5
3
5
5
5
5
5
4
5
5
5
5
5
5
2
5
4
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
4
5
5
5

Total
Column6 Column7 Column8

5
4
3
5
4
4
5
4
5
5
5
5
5
5
5
4
5
5
4
5
4
5
4
5
5
4
4
4
4
5
4
3
4
5
5
5
5
5
5
5
4
5
5
5
4

5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
4
5
4
5
5
4
4
5
5
5
4
5
3
5
5
5
5
5
5
5
4
5
5
5
5

5
4
5
4
5
4
5
4
5
4
5
4
5
4
5
4
4
4
5
5
4
5
5
5
5
5
4
5
5
4
5
5
5
4
5
5
5
4
5
4
5
4
4
5
5

5
4
5
4
5
4
5
4
5
4
5
4
5
4
5
5
4
4
5
5
4
5
5
5
4
5
4
5
5
4
5
5
5
5
5
4
5
5
5
4
5
5
5
5
5

5
4
5
4
5
5
5
5
4
5
4
5
5
5
5
5
5
4
5
4
4
5
5
5
5
5
4
4
5
5
5
4
5
5
5
5
4
5
4
5
5
5
5
5
5

5
4
5
5
5
5
5
5
5
5
4
5
4
4
5
5
5
5
5
4
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
4
5
4
5
5
5
5
5
4

5
5
5
2
2
4
5
5
2
2
5
5
5
5
5
4
5
5
5
5
5
4
5
4
5
5
4
2
5
5
5
4
4
5
5
5
5
5
4
4
5
5
5
5
4

5
5
5
4
5
4
5
5
5
5
5
5
5
5
5
5
5
4
5
4
5
5
4
5
5
5
5
4
5
5
5
4
4
5
5
5
5
5
5
5
5
5
5
5
5

5
5
5
5
4
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4

5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
4
5
5
5
5
5

1132
245
4.62
92.4%

1170
245
4.78
95.5%

5895
1225
4.81
96.2%

ite delivery enacted upon myself

ever had and I have had all the time at restraunts

een to Mr. A's, drinks are good but your food is better, Thanks/ % stars aks 5 stars all the way, again!
ce for me, never a bad meal, never any bad service/ Thank you

nfirmation hence my order was incorrect. I ordered Mediterranean salmon but instead I had received grilled salm
o gave me very helpful suggestions.

ing missing that I had requseted or was substituted. Example- no creamer for coffee and the there was no pudd
plate my order
ry good timing

to me nearly 50 minutes after the order was placed. In turn, when I had received the meal, it had been lacking a
esh! It the best meal ever!!! Loved it!!! It really hit the spot. Please give my sincerest compliments to the chef(s)
t I had caught in my food. Immediately after, I had asked the nurse to throw the meal away. This does not reflec

l the way, again!

d I had received grilled salmon which was I had not not initially ordered. I am not very impressed at the effectiv

e and the there was no pudding.

e meal, it had been lacking a viable temperature which ensures the flavors that was inside the pancake. My coff
t compliments to the chef(s)!
al away. This does not reflect boldly!

mpressed at the effective system that you have in place. If I had a different diet order, the meal might have be

ide the pancake. My coffee was extremely cold and the French Toast was not cooked to its extreme.

the meal might have been lethal.

its extreme.

Oct-14
Surveys
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Go To YTD
Question 1
Column1
5
5
5
5
5
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5
5
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4
5
4
5
5
5
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5
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5
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5
4
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
5

Meal Factor Score:

Question 2
Column2
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
5

Question 3
Column3
5
5
5
5
5
4
4
5
5
5
4
5
4
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5

43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87

5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5

5
5
5
5
5
5
5
5
5
5
5
3
5
5
5
3
5
5
5
5
5
5
5
5
2
5
5
5
5
3
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5

5
5
5
5
5
5
5
5
5
5
3
5
5
5
5
3
5
5
5
5
5
5
5
5
4
5
5
5
3
3
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5

88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132

5
5
5
5
5
4
4
5
5
5
5
5
5
4
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
4
5
5
5
5
5
5
5

5
5
5
5
5
4
5
5
4
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
4
5
5
5
5
5
5
5

4
5
5
5
5
3
5
5
5
5
4
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
5
4
5
5

133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177

4
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5

4
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
4
5
5
5
4
5
5
5
5
5
5
5
5
4
5
5
5

4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
4
5
5
5
5
5
4
5
4
5
5
5
4
4
5
5
4

178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220

5
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
4
5
4
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5

5
5
5
5
5
4
1
5
5
5
5
5
5
5
5
5
5
1
5
5
5
5
4
5
5
4
5
4
5
5
5
5
4
5
5
5
4
5
5
5
5
5
5
5
5

5
5
5
5
5
1
4
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
4
5
5
5
5
4
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5

221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265

5
5
5
4
5

5
5
5
5
5

5
5
5
4
5

266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310

311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355

356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
395
396
397
398
399
400

401
Total
/ by # of Entries
Mean Score
Percentage

1110
226
4.91
98.2%

1092
226
4.83
96.6%

1090
226
4.82
96.5%

7/7/15; Dinner; Didnt Bring Coff. Poor quality control.

7/8/15; Dinner;
Connected problem very fast
7/5/15; Lunch ; Did not get 1 Sherbet Orange
7/19/15;Breakfast; Excellent Perfect Service
7/20/15;Lunch; Soup was slaty. Soup was cold
7/19/15;Lunch; Great!
7/21/15;Dinner; What a wonderful dinner Thank You
7/21/15;Lunch;Very Very Good
7/22/15;Breakfast; Thank you (Bud) helpful and friendly. Cream of Wheat very pleasant
7/21/15;Breakfast; Luke warm delay
7/20/15;Breakfast; Breakfast potatos were cold
7/15/15;Lunch; RN cant eat soup refused. 12:18 no NPO Cerner
7/17/15;Lunch; Very Polite and helpful
7/16/15;Dinner; Food was great! Service good too
7/10/15;Lunch;Did not take order
7/9/15;dinner; 2 bacon slice burnt slightly
7/11/15;Lunch; Chicken fajitas best choi choice thank you !
7/11/15;Lunch;Cake was exellent
7/13/15;lunch; Many Thanks!
7/11/15;lunch; Awsome
7/8/15;lunch; got fruit plate, but no cheese
7/22/15;lunch;Food is good! Thanks for all the great Service! Thanks
7/22/15; lunch, This was the greatest service that I have ever, every had!!!
7/22/15; lunch, Great job, I have never seen a place where everyone is happy to be at work. My com
7/22/15; lunch, Fantastic!
7/24/15; Breakfast, Please remove tops from strawberries, He keeps eating them ! :)
7/26/15; Breakfast, Awesome!
7/24/15; Breakfast, Wonderful, Thank you!
7/25/15; Lunch, Very nice lady, Tiffany
7/26/15; Breakfast, Did not get milk or muffin!
7/25/15; Lunch, Please send bananas that are not rotten!!! Thanks :)
7/26/15; Lunch, Where is my chocolate pudding!!! I had requested the nurse to send me some choc
7/28/15; Breakfast, I did not get my blueberry muffin
7/31/15; Lunch, My scrambled eggs were so badly (Underlined) scorched (Underlined) I could not ea

95.7%
Question 4
Column4
5
5
5
5
5
5
4
5
4
5
3
5
5
5
4
5
5
5
5
5
5
5
4
4
5
5
5
5
5
4
5
5
4
5
5
5
5
5
5
3
5

Question 5
Column5
5
5
5
5
5
5
4
5
3
5
4
5
4
5
3
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
4
5
5
5
3
5
5
5
1
5

Total
Column6 Column7 Column8

5
5
5
5
5
5
4
5
5
5
3
5
5
5
5
3
5
5
5
5
5
5
5
5
5
5
4
5
4
1
5
5
5
5
5
5
5
4
4
5
5
5
5
5
5

5
5
5
5
5
5
5
5
5
5
2
5
5
5
5
1
5
5
5
5
5
5
5
5
4
5
5
5
4
1
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5

4
5
5
5
4
5
5
5
4
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
4
5
5
4
4
4
4
5

3
5
5
5
4
3
5
5
4
5
5
5
5
4
5
1
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
4
5
4
5
5

5
4
5
5
5
5
5
5
5
5
5
4
4
5
5
5
5
5
5
5
5
1
5
5
5
4
4
1
4
5
5
4
5
4
4
5
4
2
5
4
5
5
5
5
5

4
5
4
4
5
5
5
5
5
5
5
5
4
5
5
5
4
5
5
5
5
3
5
4
5
5
5
5
4
5
5
4
4
4
4
5
4
5
5
5
5
5
5
5
4

4
5
5
5
4
2
2
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
4
5
5
5
5
5
5
5
5
5
4
5
5
5
4
5
5
5
5
5
5
4
5

4
5
5
5
5
4
2
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
4
5
5
4
5
4
5
5
5
5
4
5
5
5
1
5
5
5
5
5
5
4
4

5
5
5
5
5

5
5
5
5
5

1061
226
4.69
93.9%

1056
226
4.67
93.5%

5409
1130
4.79
95.7%

very pleasant

appy to be at work. My compliments to the staff!

ng them ! :)

rse to send me some chocolate pudding when I had found out that I had been missing the pudding and when sh

(Underlined) I could not eat. Horrible (Underlined)

ng the pudding and when she had asked for it, I had received a notification that there was no chocolate pudding

was no chocolate pudding in my diet even when that was what was ordered. ther is a se
ered. There is a serious fla

red. There is a serious flaw in you rsystem

Oct-14
Surveys
1
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23
24
25
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29
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31
32
33
34
35
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37
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39
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42

Go To YTD
Question 1
Column1
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
1
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
4
5
5

Meal Factor Score:

Question 2
Column2
5
3
5
5
5
4
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
4
5
5
5
5
5
5
5
5
5
5
4
5
5

Question 3
Column3
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
5
4
5
4
5
5
5
5
5
5
5
5
5
5
4
5
5

43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87

5
4
5
5
5

5
5
5
5
5

5
5
5
5
5

88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132

133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177

178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220

221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265

266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310

311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355

356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
395
396
397
398
399
400

401
Total
/ by # of Entries
Mean Score
Percentage

222
46
4.83
96.5%

223
46
4.85
97.0%

225
46
4.89
97.8%

8/9/2015;Breakfast;Very kind service

8/8/2015;Dinner; Only person that offered to open my food- very sweet person in 3 days
8/4/2015;Dinner; Ordered 3 salt and 2 pepper. Got 1 yellow packet. Does anyone check the orders
8/10/2015;Lunch; Thank You!
8/3/2015;Lunch;Food service did a great job!
8/7/2015;Dinner; Rosted sweet potatos were not done quite hard
8/8/2015;Dinner; Everything listed correctly everything delivered correctly good job
8/15/2015;Dinner; Person taking my order was rushed and inncorrect when my meals was delivered
8/15/15;Breakfast; Excellent this applies to all meals received

96.1%
Question 4
Column4
4
5
5
5
5
5
5
5
4
5
5
5
5
3
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
5
4
3
5
5

Question 5
Column5
5
3
5
5
5
5
5
5
4
5
5
5
5
3
5
5
5
5
5
3
5
5
5
5
5
4
5
4
5
5
5
5
5
5
5
5
5
4
3
5
4

Total
Column6 Column7 Column8

4
4
5
5
5

4
4
5
5
5

220
46
4.78
95.7%

erson in 3 days
anyone check the orders

y good job
en my meals was delivered

215
46
4.67
93.5%

1105
230
4.80
96.1%

Oct-14
Surveys
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42

Go To YTD
Question 1
Column1

Meal Factor Score:

Question 2
Column2

Question 3
Column3

43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87

88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132

133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177

178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220

221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265

266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310

311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355

356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
395
396
397
398
399
400

401
Total
/ by # of Entries
Mean Score
Percentage

0
0
#DIV/0!
#DIV/0!

0
0
#DIV/0!
#DIV/0!

0
0
#DIV/0!
#DIV/0!

#DIV/0!
Question 4
Column4

Question 5
Column5

Total
Column6 Column7 Column8

0
0
#DIV/0!
#DIV/0!

0
0
#DIV/0!
#DIV/0!

0
0
#DIV/0!
#DIV/0!

Oct-14
Surveys
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42

Go To YTD
Question 1
Column1

Meal Factor Score:

Question 2
Column2

Question 3
Column3

43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87

88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132

133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177

178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220

221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265

266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310

311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355

356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
395
396
397
398
399
400

401
Total
/ by # of Entries
Mean Score
Percentage

0
0
#DIV/0!
#DIV/0!

0
0
#DIV/0!
#DIV/0!

0
0
#DIV/0!
#DIV/0!

#DIV/0!
Question 4
Column4

Question 5
Column5

Total
Column6 Column7 Column8

0
0
#DIV/0!
#DIV/0!

0
0
#DIV/0!
#DIV/0!

0
0
#DIV/0!
#DIV/0!

Oct-14
Surveys
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42

Go To YTD
Question 1
Column1

Meal Factor Score:

Question 2
Column2

Question 3
Column3

43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87

88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132

133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177

178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220

221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265

266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310

311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355

356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
395
396
397
398
399
400

401
Total
/ by # of Entries
Mean Score
Percentage

0
0
#DIV/0!
#DIV/0!

0
0
#DIV/0!
#DIV/0!

0
0
#DIV/0!
#DIV/0!

#DIV/0!
Question 4
Column4

Question 5
Column5

Total
Column6 Column7 Column8

0
0
#DIV/0!
#DIV/0!

0
0
#DIV/0!
#DIV/0!

0
0
#DIV/0!
#DIV/0!

Oct-14
Surveys
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42

Go To YTD
Question 1
Column1

Meal Factor Score:

Question 2
Column2

Question 3
Column3

43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87

88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132

133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177

178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220

221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265

266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310

311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355

356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
395
396
397
398
399
400

401
Total
/ by # of Entries
Mean Score
Percentage

0
0
#DIV/0!
#DIV/0!

0
0
#DIV/0!
#DIV/0!

0
0
#DIV/0!
#DIV/0!

#DIV/0!
Question 4
Column4

Question 5
Column5

Total
Column6 Column7 Column8

0
0
#DIV/0!
#DIV/0!

0
0
#DIV/0!
#DIV/0!

0
0
#DIV/0!
#DIV/0!

Total
/ by # of Entries
Mean Score
Percentage
Goal

Jan-15
7185
1540
4.78

#REF!

#REF!

#REF!

#REF!

#REF!

Total
21296
4515
4.7167

95.6%

95.4%

94.4%

95.9%

94.8%

96.2%

95.7%

#REF!

#REF!

#REF!

#REF!

#REF!

94.3%

91.0%

91.0%

91.0%

91.0%

91.0%

91.0%

91.0%

91.0%

91.0%

91.0%

91.0%

91.0%

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

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Feb-15 Mar-15 Apr-15 May-15 Jun-15

7578
6533
6164
7131
5895
1590
1385
1285
1505
1225
4.77
4.72
4.80
4.74
4.81

SCALED QUESTIONS
1- The people taking my meal orders were polite and professional.
2- The people serving my meals were polite and professional.
3- My meals were served in a timely manner.
4- When I was well enough to eat, the flavor of the food was
satisfactory.
5- My meals were delivered at the right temperature.
TOTAL MEAL FACTOR

97.0%
96.0%
95.0%
94.0%

Percentage

93.0%

Goal

91.0%
90.0%
89.0%
88.0%
Jan-15

Mar-15

May-15

Jul-15

Sep-15

Nov-15

Aug-15
#REF!

Sep-15
#REF!

Oct-15 Nov-15 Dec-15

#REF! #REF! #REF!

TARGET ACTUAL (YTD)

95.0%
96.8%
95.0%
96.7%
92.8%
95.2%
83.9%
89.5%
90.4%

90.5%
92.4%
94.3%
100.0%
95.0%
90.0%
85.0%
80.0%
75.0%
70.0%
65.0%
60.0%

Overal Meal Factor

92.0%

Jul-15
5409
1130
4.79

95.0%
96.8%

95.0%
96.7%

92.8%
95.2%

83.9%

89.5%
92.4%

90.5%
ACTUAL (YTD)
TARGET

Month

JAN
FEB
MAR
APR
MAY
JUN
JUL
AUG
SEP
OCT
NOV
DEC

CALL CTR

RSA'S

TIME

FLAVOR

TEMP

Total

95%
97%
95%
95%
96%
97%
96%
95%
96%
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