Con-ways Mobile Management Service

Updating Smartphones

Con-ways MDM Service: Updating Smartphones

Contents
Introduction ...................................................................................................................................................................3
iPhone ............................................................................................................................................................................3
1.

Install the AirWatch app ..............................................................................................................................4

2.

Configure AirWatch .....................................................................................................................................5

3.

Remove the Duplicate Account ...................................................................................................................8

Troubleshooting..................................................................................................................................................11
Android ........................................................................................................................................................................12
1.

Install the AirWatch app ............................................................................................................................12

2.

Configure AirWatch ...................................................................................................................................13

Troubleshooting..................................................................................................................................................16

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Con-ways MDM Service: Updating Smartphones

Introduction
Last December, Con-way implemented a policy for all corporate-owned smartphones so we can better
comply with mobile-device and security best practices. The first part of this effort required you to set a
password on your device. The next step of this effort is to have you install AirWatch, a remote devicemanagement app.
Why do we need this new functionality?
1.

We can remotely wipe the device if it is lost or stolen.

2.

We can automatically manage and push patches and new features to devices so you dont
have to.

3.

We can control the devices security settings, incorporating new features and enhancements
as needed.

Thank you in advance for your patience and support during this security upgrade.

iPhone
The following describes the steps you will complete to enroll your iPhone to the corporate MDM
service. To ensure enrollment completes successfully, you must complete all the steps.
The high-level steps are:
1.

Install the AirWatch app.

2.

Configure AirWatch.

3.

Remove the duplicate account.

Before you begin

1. You will need an Apple ID to access and install the app from the Apple App Store.
2.

Charge your iPhone completely.

3.

Ensure that you have a good network connection.

Questions? See the Troubleshooting section.

Con-ways MDM Service: Updating Smartphones

1. Install the AirWatch app

In this first step, you will download the AirWatch app from the Apple App Store. This app will enroll
your device in Con-ways mobile device management (MDM) service.
1.

On the iPhone Home screen, tap the App Store icon.

2.

Once in the App Store, search for AirWatch MDM.

3.

Tap Free to start the installation.

4.

On the Install screen, tap Install.

Con-ways MDM Service: Updating Smartphones

5.

Sign in with your Apple ID and password.

The installation will take a few minutes.

6.

The AirWatch icon will now appear on the Home screen.

2. Configure AirWatch
Next, you will configure your profile, which will push data to your device.
1.

On the Home screen, tap the AirWatch icon.

2.

When prompted, tap OK to accept push notifications.

Con-ways MDM Service: Updating Smartphones

3.

In the MDM Agent screen, enter ds22.airwatchportals.com in the URL field, and then
tap Save.

https://ds22.airwatchportals.com

4.

Accept the browser prompt.

If your enrollment does not automatically initiate, tap Re-Enroll Device, and then accept the
browser prompt.

5.

On the AirWatch Enrollment screen, enter your Group ID, and then tap Continue.
Domain

Group ID

CFI

CNWCFI

CONWAY

CNWCONWAY

CTS

CNWCTS

MENLO

CNWMENLO

VECTORSCM

CNWVECTORSCM

CNWCONWAY

6.

Enter your Con-way enterprise username and password, and then tap Enroll.

fdroosevelt

The app will verify your identity.

7.

On the Install Profile screen, tap Install to apply the AirWatch profile.

Con-ways MDM Service: Updating Smartphones

8.

When prompted, tap Install Now to accept the profile.

9.

At the Warning screen, tap Install to allow remote access.

The device will now apply the MDM profile.

10. If you do not have a passcode on your device, you be prompted to set one. Enter the same
passcode as the one you use to unlock your phone.
Note: If you already have passcode, this step will not occur.

11. Once the enrollment is complete, you will receive a confirmation on your device.

Con-ways MDM Service: Updating Smartphones

12. Finally, to sync your Outlook information, enter your network password.
Note: This is the same as your enterprise NT password.

Your device should now be fully enrolled and set up in the corporate MDM solution, and your phone
should be fully synced with your corporate e-mail.

3. Remove the Duplicate Account

If you already had e-mail configured on your iPhone before enrolling in AirWatch, you will now have
duplicate copies of your Outlook data, which will compromise your phones battery life. Therefore, you
will next need to manually remove your original Con-way account from your iPhone.
1.

Tap the Settings icon.

Con-ways MDM Service: Updating Smartphones

2.

Tap Mail, Contacts, Calendars.

3.

You will see several accounts listed. Note that you will want to keep the following two
accounts:
-

Con-way Corporate Mail

iCloud

Con-ways MDM Service: Updating Smartphones

4.

Your original Con-way e-mail account may be called anything. The most common names are
Exchange, Con-way, Conway, or Work. To tell for sure, tap each account and look at
the e-mail address shown: If it is a Con-way address, and it is not one of the two accounts
listed above, then it is the original account.

5.

Once you have found the correct account to delete, tap Delete Account.

You original Con-way account will be removed from your phone, and you should experience no further
difficulties.

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Con-ways MDM Service: Updating Smartphones

Troubleshooting
Create an Apple ID
To access the Apple App Store on your device, you will need an Apple ID. If you do not have one
already, go to https://appleid.apple.com and follow the on-screen instructions.
Register an Apple device
Once you have your Apple ID, you can register your device.
1.

Go to https://register.apple.com/cgi-bin/WebObjects/GlobaliReg.woa.

2.

Select the Category, Product Line, and Product you wish to register, and then follow the
on-screen instructions

Check your device information

If you need to call the Service Desk, you may need to provide some information to the support agent
during the call, such as iOS version or signal strength.

iOS version: On the Home screen, tap Settings > General > About > Version.

Signal strength: Open the Phone app, and enter the following as a phone number:
*3001#12345#*
-

-80 to -70 dBm: Reasonably strong signal

-107 to -90 dBm: Weak signal
-113 dBm: No serviceable signal

Reset your phone passcode

If you forget your iPhone passcode, you can reset it in the AirWatch Self-Service portal.
1.

In Web browser on your PC, go to https://cn22.airwatchportals.com/MyDevice.

2.

Log in, using your Con-way username, password, and Group ID.
The Group ID is listed in the table in step 2.5.

3.

On the left side of the screen, click Clear Passcode.

4.

Accept the confirmation prompt.

5.

When prompted, enter a new passcode.

Remember: You cannot use the same passcode you used last time.

Solve e-mail sync issues

Try a manual sync:
1. From your Home screen, tap the Mail icon.
2.

Tap the refresh icon on the bottom-left corner of the screen.

Check the credentials in your profile:

1. From your home screen, tap Settings > Mail, Contacts, Calendar > Con-way Corporate Mail.
2.

Ensure the Account field is set to On.

3.

Verify that your account information is correct.

Contact the Service Desk

Phone: 877-411-4151

Email: con-way411@hp.com

Web: www.con-way411.com

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Con-ways MDM Service: Updating Smartphones

Android
The following describes the steps you will complete to enroll your Android to the corporate MDM
service. To ensure enrollment completes successfully, you must complete all the steps.
The high-level steps are:
1.

Install the AirWatch app.

2.

Configure AirWatch.

Before you begin

1. You will need a Google account to access and install the app from the Google Play Store.
2.

Charge your phone completely.

3.

Ensure that you have a good network connection.

Questions? See the Troubleshooting section.

1. Install the AirWatch app

In this first step, you will download the AirWatch app from Google Play. This app will enroll your device
in Con-ways mobile device management (MDM) service.
1.

On the Android Home screen, tap the Google Play icon.

On older devices this may be called Play Store or Market.

2.

Once in the Google Play Store, search for AirWatch MDM.

3.

Tap Free to start the installation.

4.

A request permissions page will appear, asking if you want to allow the app to access your
location details, personal details, system log details, and so on, as needed by the enterprise.
Tap OK.

5.

The app will install. When complete, it will appear on your Home screen.

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Con-ways MDM Service: Updating Smartphones

2. Configure AirWatch
Next, you will configure your profile, which will push data to your device.
6.

On the Home screen, tap the AirWatch icon.

7.

When prompted, tap OK to accept push notifications.

8.

In the AirWatch Agent screen, enter ds22.airwatchportals.com in the URL field, and
then tap Enroll Device.

https://ds22.airwatchportals.com

9.

On the AirWatch Enrollment screen, enter your Group ID, and then tap Continue.
Domain

Group ID

CFI

CNWCFI

CONWAY

CNWCONWAY

CTS

CNWCTS

MENLO

CNWMENLO

VECTORSCM

CNWVECTORSCM

CNWCONWAY

The phone will display Enrollment in progress. Please wait

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Con-ways MDM Service: Updating Smartphones

10. When prompted to activate security policies, tap Activate.

11. If you do not have a passcode on your device, you be prompted to set one. Enter the same
passcode as the one you use to unlock your phone.
Note: If you already have passcode, this step will not occur.
-

After the enrollment, you will receive an AirWatch notification at the top of the screen.
Pull down the notification bar, and tap AirWatch: Updated password requirements.

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Con-ways MDM Service: Updating Smartphones

-

In the screen unlock settings window, tap the PIN option, and follow the instructions to
your passcode.

12. Next, you must manually sync the email on your device.
Open the mail app on your device. Tap Microsoft Exchange ActiveSync.
Note: If you already have Con-way email configured on your device, you can skip to the end.
13. Select Manual Set up.
14. In the Set up window, enter your:
-

Con-way email address

domain
username and password
server address: wireless.con-way.com

Your device should now be fully enrolled and set up in the corporate MDM solution, and your phone
should be fully synced with your corporate e-mail.

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Con-ways MDM Service: Updating Smartphones

Troubleshooting
Create a Google account
To access the Google Play Store on your Android, you will need a Google account. If you do not have
one already, go to https://accounts.google.com and follow the on-screen instructions.
Check your device information
If you need to call the Service Desk, you may need to provide some information to the support agent
during the call, such as iOS version or signal strength.

iOS version: On the Home screen, tap Settings > About Phone.

Signal strength: On the Home screen, tap Settings > About Phone > Status.
-

-80 to -60 dBm: Reasonably strong signal

-107 to -90 dBm: Weak signal
-113 dBm: No serviceable signal

Reset your phone passcode

If you forget your Android passcode, you can reset in the AirWatch Self-Service portal.
1.

In Web browser on your PC, go to https://cn22.airwatchportals.com/MyDevice.

2.

Log in, using your Con-way username, password, and Group ID.
The Group ID is listed in the table in step 2.8.

3.

On the left side of the screen, click Clear Passcode.

4.

Accept the confirmation prompt.

5.

When prompted, enter a new passcode.

Remember: You cannot use the same passcode you used last time.

Solve e-mail sync issues

1. From the Home screen, tap Settings > Accounts and sync.
2.

Verify that the Enterprise Exchange account is listed and shows Sync On.

3.

Tap Option and, when prompted, tap Sync Now.

Contact the Service Desk

Phone: 877-411-4151

Email: con-way411@hp.com

Web: www.con-way411.com

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