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MARK A. RYAN JR.

BIRMINGHAM, ALABAMA 35242 813.957.7060 MRYAN4534@GMAIL.COM

SR. EXECUTIVE
Area of Focus: Application and Software Administration
QUALIFICATIONS PROFILE
Versatile, results-driven, and performance-focused executive with proven track record of success in sales and
marketing, core business processes, and product development across the technical industry. Expert at leading,
developing, and implementing technology-enabled business solutions programs to meet customer requirements
and sales revenues. Armed with well-defined organizational, problem solving, and time management aptitudes.
KEY ACCOMPLISHMENTS

Profit and Loss Administration Accountable for strategic direction, operations and revenue attainment for
$130 million applications and software focused business unit
Process and System Improvement Restructured sales methodology and lead generation resulting in a
product delivery model diminishing operating expenses by 35%
Strategic Planning and Analysis Leveraged existing franchise technology and resources to develop OnPointe
product line to transition revenues from software license to SaaS model
Cost and Budget Management - Reengineered operating business model including deployment of a "musclebuild" program to increase team competency and a pay-for-performance program for operating and service
teams resulting in a 40% decrease in operating expenses
Customer Service and Relations Developed a client centric participation program to ensure product and
services quality assurance resulting in a 100% positive client reference rate
Joint Ventures and Negotiations Fostered and maintained strategic alliances and third party service vendors
to achieve technology and sales advancements as measured by a 20% increase in collective channel sales
Regulatory Compliance and Standards Maintained audit and security standards for over 2000 financial
institutions, in addition to expanding the scope of product compliance requirements outside financial
institutions to accommodate growth in healthcare, manufacturing an insurance industries
Cross-Functional Leadership and Collaboration Executive lead to align internal stakeholders for
acquisitions of competitive entities resulting in an increased market share of 25%

PROFESSIONAL EXPERIENCE
VIEWPOINTE NEW YORK, NY (20082015) GLOBAL, PIRVATELY HELD, PROVIDER OF CLOUD-BASED INFORMATION
GOVERNANCE AND PAYMENT SOLUTIONS AND SERVICES

Executive Vice President, Sales and Customer Relations


2012Present
Recruited by Board of Managers and CEO as Chief Operating Officer as catalyst to improve operating
performance, EBITA and customer service resulting in margin improvement from -10% to 18% in less than 9
months, including the vision and strategy which created the OnPointe product line
Developed and managed sales organization including process, team competency programs, lead generation
and consultative sales methodology resulting in $130M in TCV in 18 months
Rendered expert oversight to organizations program to effectively improve software as a service (SaaS)
revenues through provision of path from license on-premises service to a managed service cloud offering
Strategically developed revenues through management of effective sales and marketing programs to over
$130M TCV in alignment with consultative sales programs and creation of effective business return on
investment (ROI) models.

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MARK A. RYAN JR.


BIRMINGHAM, ALABAMA 35242 813.957.7060 MRYAN4534@GMAIL.COM

Career Highlights
Served as driving force in transitioning one of the nations largest banking utility company to a commercial-focused
multi-industry SaaS provider of highly regulated services, while developing franchise product mix to effectively secure
sales from insurance, brokerage, and manufacturing.
Systematically designed product extensions and reengineering operating and technical groups, which increased
earnings before interest, taxes and amortization (EBITA) from less than 10% to more than 20% run rate in 18
months, thus significantly raising SaaS revenues.
Exemplified marketing capabilities in selling over $130M in TCV SaaS revenue within three in cloud IG products.
Drove business revenue by shifting from software license and maintenance to Cloud Managed Service.
Closely coordinated with industry consultants and strategic partners by building a Marketing Team, which
successfully formulated lead generation programs, thus acquiring outstanding customer success.
Chief Operations Officer
20082012
Pioneered the development of OnPointe products to grow product and service offerings to support
subscription revenue expansion.
Oversaw the biggest bank secure data repository, which included processing 80% of the nations financial
transactions valued at $5T annually
Successful management of over 30 PB of confidential financial information
Career Highlight
Redesigned the IBM service agreement, leading to selective outsourcing of key operating functions, decreased
operating expense by 40%, and $40M in savings
SAGE SOFTWARE (2006-2008) TAMPA, FL PUBLICALLY TRADED, NATIONAL PROVIDER OF HEALTH INFORMATION
TECHNOLOGY INCLUDING INTEGRATED EHR, PRACTICE MANAGEMENT AND REVENUE CYCLE MANAGEMENT SOLUTIONS.
Senior Vice President | Chief Operating Officer, Healthcare Division
20062008
Rendered expert oversight to companys overall performance, which focused on sales, operations, and technology.
Efficiently handled numerous activities of over 1,000 associates nationwide.
Strategically produced significant revenue opportunity through the development of innovative, subscriptiontype physician practice management system, while leading centralized operations, records retrieval, and
warehousing companywide.
Directly interfaced with 20,000 customers by demonstrating outstanding communication, presentation, and
technical skills.
Career Highlights
Fulfilled wide-ranging initiatives, which brought-forth the following business improvements:
- Product delivery and revenue recognition by formulating and implementing effective client training
programs;
- Delivery performance and service by producing new operating policies; and
- Organizations cross selling by launching account executive program and providing consultative business
relationship with clients
Spearheaded efforts in streamlining product delivery model by outsourcing core business operations.
Guaranteed optimal performance in accomplish the following duties, thus resulting to significant contributions:
- Restructuration of product delivery, which diminished operating expense by 35%;
- Presentation of client-centric and consultative sales approach and administration of product line breadth,
which increased sales by 30%; and
- Development of compensation plans and reference programs and utilization of existing technologies, which
improved client services across the business.
Determined client expectation in line with service officer to effectively restructure customer support group.
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MARK A. RYAN JR.


BIRMINGHAM, ALABAMA 35242 813.957.7060 MRYAN4534@GMAIL.COM

BISYS, INC. | OPEN SOLUTIONS, INC. BIRMINGHAM, AL (19942006) PUBLICALLY TRADED, NATIONAL PROVIDER OF
OUTSOURCING, BACK-OFFICE AND THIRD PARTY SERVICES TO THE FINANCIAL SERVICE SINDUSTRY
Executive Vice President | General Manager
20012006
Took charge of profit and loss, business operations, sales, forecasting, budgeting, product development,
product delivery, and client services throughout the company.
Pioneered strategic efforts to expense management, product offering update, and operating controls
improvement, thereby leading to efficient profit development.
Expertly led new business development strategy, which focused on financial institutions and sought for
operating efficiency ratio expansion.
Contributed strategic insights to corporate transition and subsequent acquisition.
Career Highlights
Accomplished wide range of tasks, which led to the attainment of the following business percentage:
- 5% to 30% improvement of EBITA by restructuring worth $130M business and increasing product revenue;
- 99% enhancement of client reference rate by implementing strategic sales plan;
- 20% development of revenue by producing new products in line with industry demands;
- 66% reduction of onsite product installation by executing programs through tactical project management
and client support strategies; and
- 50% decrease of headcount by redesigning business model.
Kept operational focus on product delivery and ensured alignment of development initiatives with business goals to
significantly mitigate DSO from 220 to 10.
Streamlined ROI models and verified performance to improve sales of ancillary products.
Instituted and instigated client retention program through service improvement, installation efficiency, and account
management initiatives.
Effectively secured endorsement of the American Bank Association by generating marketing plan.
Fostered and maintained strategic alliances with third-party software vendors, leading to technologies and sales
advancement.
EARLIER CAREER
SYSTEMATICS, INC. PISCATAWAY, NJ
Director of Operations
REPUBLIC NATIONAL BANK NEW YORK, NY
Vice President of Transaction Services
BARCLAYS BANK OF NEW YORK LAKE SUCCESS, NY
Assistant Vice President of Computer Services
ALL ISLAND DATA SERVICES LYNBROOK, NY
Operations Manager
CONTINENTAL BANK GARDEN CITY, NY
Assistant Vice President of Computer Services
EDUCATION
Adelphi University Garden City, NY 3yrs

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