BUS 335 Week 10 Quiz Strayer

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Quiz 9 Chapter 13
Student: ___________________________________________________________________________
1. In organizations with fewer than 100 employees, research suggests that staffing is most likely to be
conducted by the owner, president, or work unit manager. True False

2. Centralization of the staffing function creates economies scale and consistency in staffing policies and
processes across the organization. True False

3. A study of HR departments in large organizations found that the focus on recruitment and selection
activities had decreased significantly over the past several years. True False

4. Those employed within the staffing function need to work with training and development staff regularl
True False

5. Entry into staffing jobs normally occurs at the generalist rank in both private and public organizations.
True False

6. The fixed point or method of entry into staffing jobs is frequently the recruiting and interviewing
function. True False

7. Jobs in staffing are increasingly becoming more customer focused and facilitative in nature. True Fal

8. Increasing numbers of staffing jobs are found in staffing firms. True False

9. Lack of staffing policies and procedures may lead to practices that may foster negative applicant reactio
and problems with legal compliance. True False

10. The scope of staffing actions and practices is quite small and narrow. True False

11. Decreasing numbers of staffing jobs are found in staffing firms. True False

12. Perceived justice is related to concrete outcomes like employee desire to pursue a job, increased
intentions to accept a job, and decreased intention to turnover. True False

13. Most organizations with a sufficient number of employees to warrant a dedicated HR department have
integrated the function with human resources information systems (HRISs). True False

14. Although HRIS have increased data availability for human resources functions, they have done little t
fundamentally affect the way staffing activities are evaluated. True False

15. SaaS vendors provide the hardware, software, and day-to-day management of HRIS. True False

16. A growing trend in HRIS is the centralization of these functions within the HR department to prevent
managers from accessing the system. True False

17. Surveys suggest that staffing is one of the first areas that organizations will outsource. True False

18. HR representatives report that one of the key advantages of outsourcing is access to superior informat
from specialists. True False

19. A professional employer organization (PEO) is like a temporary help agency, but provides a wider ran
of HR services and has a longer-term relationship with clients. True False

20. Factors that are driving organizations to consider outsourcing HR activities include cost reduction, the
cost of technology acquisition, need for improved service quality, and expertise of vendors. True False

21. As organization size increases, the likelihood that there will be a highly centralized HR department
_________. A. increasesB. decreasesC. stays about the sameD. none of the above

22. Staffing members must coordinate their activities with __________. A. benefits staffB. compensation
staffC. training and development staffD. all of the above are true

23. Which of the following is true regarding jobs in staffing? A. Entry into staffing jobs normally occurs a
the generalist rank.B. There is usually a fixed point of entry into staffing jobs.C. Jobs in staffing are
becoming increasingly customer focused and facilitative in nature.D. Few are housed in the HR departme

24. Which of the following statements regarding staffing policies and procedures is true? A. they seldom
contribute to organizational efficiencyB. they help to ensure legal complianceC. they often lead to negativ
applicant reactionsD. all of the above are true

25. Research suggests that organizational decision making is seen as most fair when it is based on _____.
A. social influenceB. clearly communicated decision criteriaC. processes tailored to each unique individu
D. all of the above

26. Human resources information systems have been used for which of the following functions? A. EEO
data analysis and reportsB. employee succession planningC. databases of job titles and responsibilitiesD.
of the above

27. An ASP or SaaS provider offers which of the following services? A. techniques to prevent managers
from accessing HR dataB. hardware and software for running HR systemsC. paper-based forms and data
the organizationD. all of the above

28. The contracting out of work to a vendor or third party administrator is called ____________.
A. outsourcingB. tempingC. contractingD. boundary spanning

29. Which of the following factors is most likely to be a reason not to outsource HR activities? A. vendor
have little expertiseB. vendors are less flexible to meet changing needsC. vendors have few resources to
offerD. vendors meet resistance within HR and line management

30. Which of the following functions are most likely to be outsourced? A. recruiting creative talent for an
advertising agencyB. screening registered nurses for a long-term care facilityC. recruiting and selecting
individuals for teamsD. providing employee orientation

31. For ______, it is better to keep staffing functions within the organization, rather than outsourcing.
A. small organizationsB. organizations with continual hiring needsC. firm-specific human capitalD. gener
human capital

32. The evaluation of staffing systems should focus on the operation of the staffing process, the results an
costs of the process, and the satisfaction of the customers of the staffing system. True False

33. Standardized staffing systems are more likely to generate legal challenges by job applicants. True Fa

34. Standardization will probably decrease applicants' perceptions of procedural fairness of a staffing
system. True False

35. Once a staffing process has been mapped out, the next step is to check for deviations from the system.
True False

36. Most of the processes involved in staffing are too subjective or difficult to quantify. True False

37. Experienced managers who have used staffing system metrics often find that new staffing systems ma
not represent a significant improvement. True False

38. It is typically not possible to use techniques like split-samples analysis or longitudinal analysis to
evaluate the effectiveness of established processes. True False

39. In recent years, a number of organizations have worked to develop standardized benchmarks for judgi
the effectiveness of staffing processes across organizations. True False

40. Benchmark data on staffing policies are typically applicable across nearly every organization and shou
be used as a primary guide for selecting which practices to implement. True False

41. The formula for the staffing cost ratio is total staffing cost ratio = total staffing costs/total number
recruited. True False

42. Two of the key customers of the staffing system are managers and job applicants. True False

43. There are few tools to facilitate the electronic processing of employee satisfaction surveys, so paper an
pencil measures are usually preferable. True False

44. Which of the following statements is not an important step in staffing process evaluations? A. Mappin
out the intended process.B. Identifying deviations from the intended process.C. The norm is for
organizations to conduct validation studies.D. Correction actions should be planned to eliminate deviation

45. Which of the following best fits the description of a staffing flowchart? A. it shows the distance from
staffing to strategic operational concernsB. it depicts the actual flow of staffing activities from vacancy to
hireC. it provides evidence of how staffing measures increase performance directlyD. it is a physical mod
of staffing using flows to show movement

46. In a ________ analysis, the target employee population is split in half, and the new HR program is
initiated with only one of these halves. A. longitudinalB. split-sampleC. LISRELD. factor

47. In a ________ analysis, data from a long period of time is collected both before and after a staffing
policy or procedure is implemented. A. longitudinalB. split-sampleC. LISRELD. factor

48. Comparative staffing process data can be obtained from the _________. A. Society for Human Resou
ManagementB. HR Data Sources CorporationC. Department of LaborD. None of the above

49. The four common types of staffing metrics evaluate _____. A. performance, process, quantity, and
qualityB. rectification, justification, elaboration, and relationC. cost, timeliness, outcomes, and reactions
D. speed, diligence, dedication, and perseverance

50. Increasingly, organizations are emphasizing __________ as a key indicator of staffing effectiveness
because vacancies can mean loss of revenue. A. yield ratiosB. employee satisfaction surveysC. staffing-to
employee ratiosD. time to fill

51. Staffing metrics are increasingly used because _____. A. they demonstrate substantial returns in their
own rightB. they are readily communicated across the organizationC. they are mandated by the Full Data
Reporting in Employment ActD. they are seen as a method to move staffing into the accounting function

52. Advertising expenses and cost per applicant are examples of __________ staffing metrics. A. cost
B. timelinessC. outcomesD. reactions

53. Number of positions filled and job performance are examples of __________ staffing metrics. A. cost
B. timelinessC. outcomesD. reactions

54. One of the key customers of the staffing system is _________. A. the CEOB. job applicantsC. society
D. the industry in which the company operates

55. Records are not necessary for legal compliance. True False

56. Records may be used to audit staffing practices and conduct staffing research. True False

57. The Civil Rights Act and Affirmative Action Programs Regulations require that private employers wit
more than 100 employees (50 for federal contractors) are required to file an annual report with the EEOC
True False

58. It is highly desirable to periodically conduct audits or reviews of an organization's degree of complian
with laws and regulations pertaining to staffing. True False

59. The EEOC requires that all employers submit hard copy, paper documents of all their EEO-1 reports.
True False

60. Employers are usually more interested in mediation with the EEOC for discrimination disputes than a
employees. True False

61. Organizations that wish to protect themselves from discrimination claims can require employees to sig
an enforceable waiver that requires them to use the organization's internal ADR rather than the courts.
True False

62. An ideal arbitrator is a neutral individual and the arbitrator's findings should be finalized as a written
award letter. True False

63. Records should be created for which of the following purposes? A. legal complianceB. use in staffing
decisionsC. justification of staffing decisionsD. all of the above are correct

64. What proportion of disputes that begin the EEOC mediation process are eventually resolved through
mediation? A. fewer than 10%B. more than 10%, but fewer than halfC. more than halfD. the EEOC has n

mediation procedure

65. What is the primary difference between mediation and arbitration? A. Arbitration is generally more tim
consuming than mediationB. Arbitrators only consult with both sides, whereas mediators issue a binding
decisionC. Mediation typically involves at least four partiesD. Mediators only consult with both sides,
whereas arbitrators issue a binding decision

66. Which of the following must report to the EEOC annually? A. all employersB. private employers with
over 100 employees (50 for federal contractors)C. private employers with over 1000 employees (500 for
federal contractors)D. only organizations with federal contracts

67. Recent court decisions suggest that _______ is essential for most organizations. A. affirmative action
B. employee termination insuranceC. training in employment discriminationD. none of the above

68. In ______________ a neutral person investigates a complaint and develops findings that may be the
basis for resolving an employee complaint. A. mediationB. arbitrationC. fact findingD. peer review

69. In ______________ a neutral person conducts formal hearing and issues a decision that is binding on
parties. A. mediationB. arbitrationC. fact findingD. peer review