Jan - Feb 2015

Jan- Feb 2015

O v e r

1 0 0

Ye a r s

o f

E x p e r i e n c e

ACDelco NEWS & TECHCONNECT

Welcome To The New

ACDelco Resource For Service
Professionals!
At ACDelco, we are always striving to deliver product, program and technical
information in ways that better suit our customers you! Thats why
weve combined our previous ACDelco News newsletter and the ACDelco
TechConnect newsletter into this all-new, informative publication.

WHATS INSIDE
PAGE 2-3
Underbody inspection and brake pipe kit replacement for 1999-2007 GM full-size trucks and SUVs

PAGE 4
ASE offers year-round testing

PAGE 5
Take a Shot promotion details

By blending the important information of ACDelco News and TechConnect,

weve created a comprehensive, one-stop resource for the latest in ACDelco
product news, updates on national promotions, and, of course, the latest and
greatest technical details and tips youve come to rely on from TechConnect.

PAGE 6-7
Squeak, Squeal and Moan brake noise seminar

PAGE 8
TECH TIPS

We are proud of this new publication want to know your thoughts. Let us know
what we got right and where we can make it even better. Send your comments to
john.m.juarez@gm.com and well take them into consideration as we continue to
improve our communications to you.
Thanks for your support and enjoy this great, first issue!
Heather Waszczenko
ACDelco National Brand Manager
Dale Tripp
Manager, Aftermarket Service Activities

PAGE 9
Training update and schedule

PAGE 10
TIS2Web and GM Service Information user guides

PAGE 11
OnStar Gen 10 with 4G LTE and Wi-Fi hotspot

PAGE 12
Easy Access to CONNECTION now Available

2 Jan - Feb 2015

GM 1999-2007 Full-Size Trucks: Underbody

Inspection and Brake Pipe Assembly Kits
Underbody Inspection Essential for Brake System Maintenance
While underbody inspections for rust and
corrosion should be a part of every vehicles
regular maintenance schedule, these
inspections are absolutely essential to help
enable continued safe mechanical operation of
the vehicles braking system. In the winter, salt
and other chemicals used on road surfaces can
accumulate on the underbody, particularly on
brake pipes near the ABS modulator valve and
high-splash areas behind the wheels. These
chemicals can cause or accelerate corrosion on
the brake lines. Significant corrosion to brake
lines may result in brake fluid leakage and
reduced braking power.

New lines and old lines to the brake pressure modulator valve.
All vehicles should undergo a thorough underbody inspection
after winter exposure to salt and other deicing chemicals. The
inspection should completely examine the vehicles brake lines
for any signs of corrosion, wear, or damageeven in difficult-toinspect areas like around line hangars and clips, along the frame

rail behind the fuel tanks, and under the radiator. In addition
to a visual inspection, the technician should apply maximum
brake pedal pad force with the engine running, which can help
determine if a hydraulic line is weak or about to leak before a
failure occurs on the road.

Jan - Feb 2015

New Brake Pipe Assembly Kits Available

For GM 1999-2007 GM Trucks And Suvs
ACDelco has complete brake pipe lines for 19992007 full-size pickup trucks and SUVs, including
Chevrolet Silverado, Suburban, Avalanche and
Tahoe; GMC Sierra and Yukon/Yukon Denali,
and Cadillac Escalade models. The kits can be
used any time the replacement of the entire
brake pipe assembly is required. All kits are preformed and pre-flared for quicker installation.
The brake pipe kits have a nylon coating that
provides better corrosion protection, and they
are a lower-cost alternative to pipe replacement.
They are not intended for the repair of a single
damaged brake pipe, but the replacement of the
entire brake pipe assembly due to corrosion or
wear.
Each kit is sold with all of the pipes needed to
replace the entire brake pipe system for the
vehicle except the rear axle crossover pipe. The
suggested time for this repair is 4.5-6.0 hours,
depending on the vehicles configuration.

Kit Installation Procedure

Technical Service Bulletin
#13-05-22-001D details
the procedures for installing
these kits. ACDelco Bulletin
#14D-101 includes a part
number listing for each
application. TSB 13-05-22001D is available at
www.acdelcotechconnect.
com in the Brakes area of the
Product Support tab at the
top of the home page.

Use existing clips (old and new lines shown).

When removing the old brake pipes, be sure to clean all dirt, rust or other
contaminants from the areas adjacent to each brake pipe tube nut so that no
contaminants enter any hydraulic fittings or openings of the brake pipes.
Also carefully remove the existing brake pipes from the routing clips to avoid
damaging the clips. The new brake pipes will be installed into the existing clips.

Before installation, be sure to identify the correct

port locations on the master cylinder, ABS
modulator valve, and brake pressure proportioning
valve, where equipped, to ensure proper operation.
Once the new brake pipes are installed, inspect the
routing of the new pipes to ensure that the pipes
do not contact any part of the frame, body or any
chassis components.

Be sure to identify the correct port locations on the brake pressure modulator valve.

4 Jan - Feb 2015

ACDelco TRAINING
To learn when ACDelco seminars such as Brake Service Tips:
Squeak, Squeal, Moan, Give Me
a Brake will be scheduled in your
area, contact your local ACDelco
distributor or go to
www.acdelcotechconnect.com
and click the Training tab.

PRODUCT INFORMATION
For free technical assistance and
product information regarding
specific ACDelco products, contact these toll-free information
hotlines staffed by ASE-certified
technicians:
Brakes
888-701-6169 (prompt #1)
Chassis and ReadyStruts
800-270-2124
Clutches
888-725-8625
Lift Supports
800-790-5438

ASE Now Offers Year-Round Testing

Automotive Service Excellence (ASE) has recently announced that
testing is now available 12 months of the year. After technicians
register for testing during one of the four registration windows,
they will always have 90 days to schedule an appointment and take
the test. This means that whether you register on the first day of
registration or the last day, you will have 90 days from that date of
registration to complete the test.
Besides being more convenient, the year-round testing should help
reduce the amount of last-minute testing taken at the end of previous testing periods. There will
continue to be four testing periods winter, spring, summer and fall throughout the year.
ASE Test Centers
ASE tests are conducted at
more than 450 Prometric test
centers across the country.
Go to www.ase.com to find a
local test center.

ACDelco Auto & Equipment Tools

Several new tools have been added to the ACDelco Auto & Equipment
Tools available through the Professional Service Center (PSC)
Program. They are available to PSC accounts at a discounted price.

Shocks
877-466-7752
Starters & Alternators (New)
800-854-0076

ACDelco Auto & Equipment Tools products include air tools, cordless
tools (with industry-leading electronic torque clutch design), heavyduty corded tools and inspection cameras. The tools come with a
one year, hassle-free warranty to minimize down time by providing a
replacement tool with a five business day exchange process.

Starters & Alternators (Reman)

800-228-9672
Steering
855-451-1212
Wiper Blades
800-810-7096

Registration
Register using the myASE LOGIN at www.ase.com or call
Prometric at 877-346-9327.
Winter Registration: Dec. 1, 2014 through Feb. 20, 2015
Spring Registration: March 1, 2015 through May 20, 2015
Summer Registration: June 1, 2015 through Aug. 20, 2015
Fall Registration: Sept. 1, 2015 through Nov. 20, 2015

Tools and equipment by category include:

Air tools impact wrenches, ratchet wrenches,
drills, sanders and more
Digital tools inspection cameras, impact
wrenches with digital clutch, digital torque
wrenches, digital torque adapters and more

Cordless tools impact wrenches, ratchet

wrenches, drills, polishers, grinders and more
Accessories battery packs, quick chargers,
camera cables and more.

For more information, go to www.acdelco-tools.com or call 877-693-8665.

PRODUCTS
ACDelco Provides Limited Lifetime Warranty for Radiators
ACDelco will provide a Limited Lifetime Warranty on
radiators sold to the original retail purchaser (WD Bulletin
14D-130). The policy went into effect on Jan. 1, 2015. This
is a great competitive advantage for ACDelco, because many
competitors only offer a one- or two-year warranty.

Advise your customers to retain their receipt

during the warranty period and return to
your shop if they have a problem with the
radiator. Your ACDelco representative or
distributor will have more details. Ask them!

Jan - Feb 2015

ACDelco Quick Reference Guide

For GDS2 Diagnostics
A single-page, quick reference has
been published to support technicians
running diagnostics on GM vehicles. It
is available at www.gmgds2.com.
The guide can be used to determine
when to use the Tech2 diagnostic
scan tool (for older GM vehicles) and
when to use the Global Diagnostic
System 2 (GDS2) the latest PC-based
diagnostic software and an MDI/VCI
tool. Technicians should feel free to bookmark
this link or print the guide and keep it as a quick
reference.
The transition of diagnostic scan tools from
the Tech2 to GDS2 requires technicians to
understand which technology and device
to connect to each GM vehicle. This may be
especially tricky during the transition model
years between 2010 and 2013, when some
vehicles required the Tech2 diagnostic scan
tool and others required GDS2 and an MDI/
VCI tool. GM North American Tech2 software
updates concluded in the 2013 model year.

GM OE headphones for vehicle

entertainment systems are now
available from ACDelco. Seven
part numbers are available, as
part of the Line 27 GM OE
Electronics. Ask your distributor
for details and part numbers.

Did you know?

For 2014, all North American vehicles are

supported with GDS2.
If a technician uses the wrong tool on a vehicle,
it could result in a no communication error
message, an inaccurate reading or the device
may not return any useful data, so knowing the
correct software and device to use will save
time.

French-born Albert Champion

founded a spark plug company
bearing his name in the United
States. After a falling out with
his financial backers, Champion started a new spark plug
company in Flint, Mich., which
was purchased in 1909 by
General Motors. The division
was renamed AC Spark Plugs
in 1922 A for Albert and C
for Champion and evolved into
ACDelco decades later.

MARKETING
THE PART THAT BUILT ME
Mbies Story

Contact ACDelco Aftermarket Technical

Support at 888-212-8959 with any questions.
For more information regarding ACDelco
Techline subscriptions, click the TIS2Web link
at www.acdelcotechconnect.com.

Take a Shot Promotion Kicks off Feb. 2

Take a Shot with ACDelco the first
promotion of 2015 kicks off Feb. 2 and runs
through March 31, 2015. Open to all ACDelco
Professional Service Center (PSC) Program
participants, Independent Service Centers (ISC)
and ACDelco Key Fleets (KFLT), the promotion
offers Take a Shot game tokens for the
purchase of ACDelco batteries. Your distributor
will advise how many batteries earns a token.
Each token is worth at least 10 earnPOWER
points and once the token(s) has been earned,
account participants can log onto acdelco360.
com and play a basketball-themed game for
the opportunity to turn those 10 earnPOWER
points into 20, 40, 80 or 100 points.

QUICK NOTE

Participation is easy for this fun and rewarding

promotion. Ask your ACDelco representative
or distributor for more details.

Mbie Carroll found her dream

job and the key to her future
working as an automotive
service advisor at Caseys Tire
and Auto in Greensboro, N.C.
Getting there was another story,
what with school, work and
raising a child. At some point,
said Carroll, I decided I needed
to be my own role model.
Carroll is featured in the latest
video in ACDelcos The Part
That Built Me series thats
designed to salute independent
shops and entice young people
to join the trade. Watch it at
ACDelco.com or youtube.com/
acdelco and let us know if
theres another interesting story
we can tell in the series.

6 Jan - Feb 2015

Squeak, Squeal and Moan Brake Noise Seminar

Noise is the most common answer from customers when asked
today about their top brake issues. That wasnt always the case,
but these days all parts require correct lubrication prior to
installation, while lighter vehicle designs can reveal audible and
physical symptoms that are heard or felt on new vehicles.
The new ACDelco brake system seminar Brake Service Tips:
Squeak, Squeal, Moan, Give Me a Brake (S-BK05-07.01SEM)
covers the top brake issues seen in many aftermarket shops.
The seminar offers technical solutions and covers the latest
technology and service procedures.

Topics include:
Brake system technology
Causes and corrections of brake noise
Causes and correction/prevention of brake pulsations
Causes of brake dust and excessive wear and the prevention
of excessive wear and reduction in brake dust
Causes and corrections of poor stopping performance
Benefits of Original Equipment, DuraStop and Advantage
brake components
Anti-lock brake system operation and diagnosis
Trailer brake operation and diagnosis.

The seminar presents several case studies that provide a descriptive investigation of several issues,
along with the details needed to determine the fundamental reasons for a cause and correction.

Brake Noise
The many causes of brake noise friction, poor wear, interior
replacement parts, improper lubrication and the related
components are highlighted in the seminar.
Proper lubrication of the metal-to-metal contact points and the
caliper slides or pins is crucial to noise-free performance. The
lubricant helps prevent corrosion of the metal surfaces that could
prevent the brake pad or caliper from moving when the brakes
are applied and released and it acts as a dampening material
absorbing vibrations in the brake pad and caliper hardware. Only
use silicone or synthetic brake lubricant, such as ACDelco Silicone
Brake Lubricant.

Another feature many

manufacturers are
beginning to use to
address brake noise
is low-frequency
dampeners. They
help overcome lowfrequency noise such as
moans and squeals from
rear calipers. They are
attached to the ends of
the caliper bolt.

is

Lubricate the pad abutment and clips.

Jan - Feb 2015

Brake Performance
Thickness variation in the rotor is the most common reason
for brake pulsations. Lateral run out (LRO) or warping
causes the rotor to contact the pads when the brakes are
released, which wears the rotors at the high spots and
results in thinning the rotor.
In the seminar, the causes of lateral run out the sideto-side motion of the rotor as it turns on the hub are
reviewed. They include improper wheel nut torqueing,
excessive hub run out and improper repair and refinishing
procedures.
When refinishing brake rotors, first verify that the minimum
thickness specification on the rotor meets the spec in the
appropriate Service Information. Replace the rotors if they
do not meet the minimum thickness specification. Also
verify the lathe equipment is properly calibrated.
After completing the refinishing, make sure the brake
rotors are thoroughly cleaned. Brake squeal or other noises
may occur if residual iron particles are present on the brake
rotor.
The seminar also covers the operation of many brake
systems and components, such as anti-lock brakes and
electronic stability control, and how to diagnosis concerns
with these systems.

Use a DMM to measure wheel speed sensor amperage output.

In diagnosing active wheel speed sensors, for example, the
amperage output of the wheel speed sensor is measured
using a fused jumper between the harness and the sensor.
With a Digital Multimeter (DMM) installed between the
low reference circuit of the harness and the sensor, a
measurement can be taken while turning the wheel and
comparing it to the manufacturers specifications.

PRODUCT SPOTLIGHT
GM OE Fuel Pumps: Imitated, But Never Equaled
Not all aftermarket parts are created equal, and ACDelco has the video to
prove it. We recently compared a 2003 Chevrolet Avalanche fuel pump (part
number MU1738) to a known aftermarket competitors fuel pump and the
results underscore the superior performance of the ACDelco fuel pump.
Go to acdelcotechconnect.com to see the video. Click on the Product Support
button and scroll down to the Product Videos section. Youll find it in the
A8-Engine Performance section along with other great, informative videos.
Heres how the ACDelco GM OE fuel pump stacks up against the aftermarket
competition:

Armature: The ACDelco fuel pump has 10 motor contact points; the competitors has eight. Also, the ACDelco armature has witness marks from full
end-of-line testing vs. none on the competitors armature.
Fuel level sensor: The ACDelco fuel level sensor wiper contacts and wear
pads are much thicker than the competitors. Thick wiper contacts and wear
pads improve durability, especially with todays ethanol fuels.

Fuel reservoir:
ACDelcos fuel
reservoir is
shorter than
the competitors, and contains internal
springs vs. the
competitors external springs. A
shorter reservoir reduces the
risk of pinched
fuel lines, and
internal springs
eliminate the
risk of pinching
wires and reduce potential
rub-through of
the fuel line.
Theyre all great
reasons you
should choose
OE parts from
ACDelco and
recommend
them to your
customers.

8 Jan - Feb 2015

CONTACT

TECH TIPS
Reduced Acceleration at Low Speed/Transmission
Slipping from a Launch

The following technical tips

provide repair information about
specific conditions on a variety
of vehicles. If you have a tough
or unusual service repair, the
Diagnostic Hotline can help.

2010-2013 Cadillac Escalade EXT, ATS;

2010-2013 Chevrolet Avalanche;
2010-2014 Chevrolet Corvette;
2010-2015 Cadillac CTS, Escalade, Escalade ESV;
2010-2015 Chevrolet Camaro, Express, Silverado,
Suburban, Tahoe;

Call 800-825-5886, prompt

#2, from 8 a.m. to 8 p.m. ET
Monday-Friday, to speak with a
technical expert with the latest
OEM information.

2010-2015 GMC Savana, Sierra, Yukon, Yukon XL;

2011-2015 Chevrolet Caprice;
2014 Chevrolet SS;
2015 Chevrolet Colorado;
2015 GMC Canyon

The vehicle may have reduced acceleration at low speed and/or the
transmission may be slipping from a launch. DTC P0751 (Shift Solenoid
Valve 1 Performance) may be set or stored in history. The reduced
acceleration or slipping condition may be caused by the Clutch
Select Solenoid Valve 2, located in the lower valve body, sticking
in its bore, which results in a 4th gear start. This condition may be
difficult to duplicate.

Clutch Select Solenoid Valve 2 (359)

Verify the transmission fluid level and condition are correct. Follow the appropriate Service Information
diagnostics for DTC P0751:
When performing the solenoid performance test only PC Solenoid 2 will cause this condition
the recommended shop air pressure is 620.5690.4 Kpa (90100 psi). Higher pressure will give
inaccurate results.
During inspection of the Clutch Select Solenoid Valve 2, the valve may or may not be stuck in the
bore due to the valve body bolts being loosened. Remove the valve and inspect it for any scratches.
If the valve is stuck in the bore or shows signs of scratching or damage, the lower valve body should
An example of a scratched valve.
be replaced.

Intermittent Battery Draw/Dead Battery

2007-2010 Saturn OUTLOOK; 2007-2011 GMC Acadia, Sierra, Yukon models; 2007-2011 Cadillac Escalade models; 2007-2011 Chevrolet Silverado, Avalanche,
Suburban, Tahoe; 2008-2011 Buick Enclave; 2009-2011 Chevrolet Traverse

The vehicle may not crank intermittently due to a dead battery. There is the potential for the HVAC
afterblow function to cause an intermittent battery draw. In addition, there may also be an HVAC odor.
If all other vehicle systems and components cannot be identified as the cause for the battery drain,
check if the afterblow function is enabled. If it is, reprogram the HVAC control module with the latest
calibration available in TIS2Web.

No Start Condition Due to Aftermarket Accessories

2007-2010 Saturn OUTLOOK; 2007-2015 GMC Acadia; 2008-2015 Buick Enclave; 2009-2015 Chevrolet Traverse

A battery draw that results in a no start condition may be caused

by an aftermarket product or improperly installed accessories
wired into circuit 1732 for the courtesy lamps.
If the Service Engine Soon lamp is on, or the battery is going dead
overnight, check for a 4.1 amp draw on the electrical system. The
draw may be steady or may drop to a low milliamp reading for a
second or two and then rise back to near 4.1 amps.

If any aftermarket accessories are installed into the courtesy

lamp circuit, the inadvertent power timer in the BCM may
continuously reset. If this occurs, the BCM may remain awake,
causing an excessive battery drain.
If this condition is found, back out pin 1 of connector 2 at the
BCM. If the draw goes away with the pin out, check for an
aftermarket accessory, such as an alarm or non-factory DVD
system, that is improperly wired into circuit 1732.

Jan - Feb 2015

Training Schedule

TRAINING

Current Instructor-Led Training (ILT) Courses

Course Number

Email Notifications from

the ACDelco LMS
When you register on the ACDelco
Learning Management System (LMS),
email notifications are sent to keep you
up to date on the latest training status
and scheduled activities, including:
New User Registration email with
Login ID and temporary password
Enrollment into a course session
Change of status of an enrollment
Cancellation of enrollment from a
course session

If you do not receive an email you are

expecting, check your folders labeled
Spam, Junk, Screened Mail, or Bulk Mail
and search for e-mail messages from
acdelcolms@acdelcotraining.com. If
you have received an email from this
address, simply highlight the email and
click the This is Not Spam button. The
spam filter will be updated immediately.

How To Take ACDelco Training

Go to www.acdelcotechconnect.com and click the Training tab to log in to the
ACDelco Learning Management System (LMS).
To launch or enroll in courses in your
training path, open the home page
to view your Training Progress Status
Report, select Show Detail, and then
click the course number and title to view
details on a specific course and to launch
or enroll in the course.
To view Instructor-Led Training (ILT)
courses (ILTs are full-day hands-on
classroom courses), click Take Training
> Catalog > Catalog Search and select
Instructor-Led Training under Delivery
Type.

To launch a Web-Based Training

(WBT) course (WBTs are 1- to 4-hour
self-guided online courses), click Take
Training > Catalog > Catalog Search and
select Service or Business Web-Based
Training under Delivery Type.

To view Virtual Classroom Training

(VCT) courses (VCTs are 1- to-2-hour
live online courses), click Take Training
> Catalog > Catalog Search and select
Virtual Classroom Training under
Delivery Type.

To launch a Simulation (SIM) (SIMs

require users to complete all repairs
for a condition), click Take Training >
Catalog > Catalog Search and select
Simulation under Delivery Type.

To launch a TechAssist (TAS) course

(TAS courses are 15- to 20-minute
online presentations on a specific
topic), click Take Training > Catalog >
Catalog Search and select TechAssist
under Delivery Type.

Course Name

S-AC07-02.01ILT

Automotive Air Conditioning

Advanced Refrigerant System
Diagnostics

S-AC07-03.01ILT

HVAC Control System Operation

and Diagnostics

S-BK05-02.01ILT

ABS Operation and Diagnosis

S-BK05-03.01ILT

Electronic Brake and Chassis

Controls: Is the vehicle really
smarter than the driver?

S-DS11-02.01ILT

Service Programming - Flash

or Pass: Dont pass up potential
customers!

S-DS11-13.01ILT

Vehicle Network Communications:

When modules talk, who is really
listening?

S-EL06-04.02ILT

Network Communication Diagnosis

S-EL06-10.02ILT

Electrical Power Management

S-EL06-11.02ILT

Enhanced Automotive Circuit

Diagnosis

S-EL06-13.01ILT

Body Electrical Global Diagnostics

S-EL06-14.01ILT

Advanced Body Control System

Electrical Diagnostics

S-EL06-17.01ILT

Electrical Diagnostics: Chasing Lost

Electrons

S-EM01-01.01ILT

Valvetrain Controls: Are they

phasing you?

S-EP08-02.01ILT

Engine Performance Computer

Controls and Ignition System
Diagnostics

S-EP08-04.01ILT

Engine Performance Fault

Monitoring and Emission System
Diagnostics

S-EP08-05.01ILT

Engine Performance Advanced

Drivability Diagnostics

S-EP08-06.01ILT

After Combustion Sensors: Is what

is in the exhaust making your engine
run rough?

S-EP08-07.01ILT

Air Induction and Fuel Injection

Systems

S-EP08-08.02ILT

Evaporative Emissions Controls:

Why is there always a code but
never a leak we can find?

S-EP08-10.01ILT

Direct Injection

S-EP08-81.02ILT

Duramax Diesel Operation and

Diagnosis

10 Jan - Feb 2015

ACDelco Optimizes TIS2Web And GM

Service Information User Guides
In another effort to support the aftermarket service professionals
who diagnose and program GM vehicles, ACDelco has updated
several technical user guides. They have been significantly
revamped to align with independent aftermarket repair shops.
The new user guides are highly recommended for service
professionals who use the Web-based Techline Information
System (TIS) and GM Service Information (GMSi). The guides
offer the most relevant information and cover key areas critical to
an efficient, successful vehicle repair.
From essential system requirements (necessary for successfully
using ACDelco software applications) to important navigation
and procedure information, the user guides are an important
resource for service technicians. The documents are easy to
follow, feature key screen prints, and provide helpful images and
illustrations. Each guide also offers important tips and areas of
caution to assist subscribers.
ACDelco customers using TIS2Web and GMSi software
applications can increase their productivity and gain a
competitive edge over those that outsource the work and
technicians who didnt think they had the time to program control
modules will realize the simplicity and value in the investment.

GMSi subscriptions include:

GM Vehicle Diagnostic, Service (1998 present)
Collision Repair Manuals (1998 present)
Campaigns, service bulletins and preliminary information for
GM (1980 present)
GM Owners Manuals and glove box supplements (2003
present)
Easy-to-use keyword/document/number search
TIS2Web Subscriptions may include (depending on subscription
level):
GM Service Information (GMSi)
Tech2 Diagnostic Software
Global Diagnostic System 2 (GDS2)*
Tech2Win**
Service Programming Software (SPS)
*GDS2 requires a GM MDI or J2534-2 equivalent.
**Tech2Win requires an ISO 22900 PDU API compliant device.
To access the most recent ACDelco user guides and other helpful
documents, or to learn more about GM Service Information and
TIS2Web subscriptions, go to www.acdelcotechconnect.com and
click the GMSi or TIS2Web links in the Tool Box.

PROFESSIONAL SERVICE CENTER PROGRAM

Are You Being Rewarded?
The ACDelco Rewards Program is designed to reward ACDelco Professional Service Center (PSC) Program participants for the
purchase of ACDelco parts with fantastic merchandise and travel awards. Points can be used to purchase goods and services from
dozens of participating retailers.
Reward points can be found on acdelco360.com and will be paid based on monthly reported purchases as follows (deposited the
following month):
Tier
$0 - $1,999
$2,000 - $2,999
$3,000 - $3,999
$4,000 - $4,999
$5,000 +

Percentage
1%
2%
3%
4%
5%

$ Example
$1500
$2500
$3500
$4500
$5500

earnPOWER Points
15 points
50 points
105 points
180 points
275 points

PSCs can earn Rewards points at a rate of up to 5 percent of their monthly reported ACDelco purchases and will earn the
corresponding percent of Rewards points for that month. Ask your ACDelco representative for complete details and go to acdelco360.
com to see all the Rewards Program can offer and how you can make the most of all the ACDelco parts youre buying!

Jan - Feb 2015

FAST FACT
ACDelco AGM (Absorbed Glass
Mat) batteries are virtually spillproof and leak-proof. They also
require fewer charges and last
longer. In fact, ACDelco AGM
batteries hold their charge up
to 3X longer than conventional
batteries.

OnStar Gen 10 Hits The Hotspot

CONNECTING TO WI-FI
When the OnStar data plan is
activated, a security default
password is established for the
Wi-Fi connection. There are
several ways to change the SSID
or password, including by placing
a call to the OnStar Call Center,
using the Gen 10 mobile app or
through a scan tool.
To connect to the Wi-Fi
hotspot, users need to start a
Wi-Fi network search on the
mobile device, select the vehicle
hotspot listed, and then enter
the password when prompted.

The SSID is the name of the WiFi hotspot for the vehicle, which
is used to identify which Wi-Fi
hotspot a user connects to.
To retrieve the SSID and password for the hotspot, press the
OnStar Voice Command button
on the overhead console or rearview mirror, wait for the prompt,
and then say Wi-Fi settings.
The information will be displayed
on the infotainment screen.
Users who need assistance to
change the SSID and password
can press the blue OnStar button or call 888-4-ONSTAR to
connect to an OnStar Advisor.

Faster service and an available Wi-Fi hotspot

are just two of the advantages of the new
OnStar Generation 10 system available in
many 2015 GM cars and light-duty trucks. The
OnStar Gen 10 system uses Global System for
Mobile Communication (GSM) to communicate
data and voice signals over the national cellular
network. The Telematics Communication and
Interface Control Module in the vehicle also
has the ability to act as a Wireless Local Area
Network (WLAN) Wi-Fi hotspot similar to a
household wireless router.
The Telematics Communication and Interface
Control Module houses an internal WLAN
antenna enabling hotspot connectivity
and streaming of high-speed media to the
entertainment system. The module is capable
of up to 4G LTE speeds (4G is the fourth
generation of mobile telecommunications
technology, and LTE, or Long-Term Evolution,
is a standard for wireless communication of
high-speed data) and houses two technology
systems: one to process Global Positioning
System (GPS) data and another for cellular
information. The module sends and receives
all cellular communications over two cellular
antennas and cellular antenna coax cables.
Wi-Fi Hotspot
The Telematics Communication Interface
Control Module acts as a Wi-Fi hotspot router
and provides direct 4G LTE connectivity to

the Internet. It has the ability to connect up to

seven compatible mobile devices (smartphones,
tablets and laptops) at one time. Devices
must be WPA2 compliant. Consult the device
manufacturer for information regarding the
WPA2 security protocol and Wi-Fi device
compatibility.
An OnStar data plan is required to use the
vehicles Wi-Fi hotspot. Initially, new vehicle
customers receive a three-month or 3GB
(whichever comes first) trial data plan with the
purchase of an eligible 2015 vehicle.
The system uses a secure auto connect feature
between the Telematics Communication
Interface Control Module and the radio/Human
Machine Interface (HMI). It is always available
and ready to connect to a dedicated in-vehicle
device. The ignition must be in Run, Accessory
or Retained Accessory Power for Wi-Fi to
operate. Outside the vehicle, the Wi-Fi hotspot
has a range of 50 feet (15 meters).
The coverage for the in-vehicle Wi-Fi hotspot
depends on the wireless carrier network
coverage. When driving in areas where
coverage fluctuates, performance may be
impacted. In a 2G-coverage area, the Wi-Fi
hotspot will not work. In a 3G-coverage area,
streaming data or video to mobile devices may
result in the degradation of service. Coverage
maps are available at onstar.com.

11

12 Jan - Feb 2015

eBUSINESS
Easy Access to CONNECTION now Available
The new acdelcoconnect.
com provides a quick and
easy way to login to the
CONNECTION, ACDelcos
online parts ordering
tool. As a technician or
counterman, youll find access
to everything you may need
throughout your day all in
one location.
One of the many features
is the daily industry
news. Articles are geared
specifically toward the
automotive trade. News
topics include Automotive
Service and Repair, Latest
Vehicle Technology, Industry Trends, and Business Tips. To help
keep you in touch with life outside the service center, youll also
find a World News feed pulled from CNN, the local weather and a
large GM video library.
The mobile friendly site also includes quick access to the ACDelco
websites that you use the most, including:
ACDelco TechConnect
ACDelco Training
GMSi/TIS2Web login page.
Be sure to add this new tool to your favorites list to login to
CONNECTION!
CONNECTION Enhancements Improve Usability
At ACDelco, we want to be your first choice when you order auto
parts. Thats why, when we heard from CONNECTION users that
the new flyout navigation style was not user-friendly, we acted
immediately.
Thanks to the Feedback button, users notified us that the flyout
navigation intended to save clicks was causing challenges. We

also heard similar comments from the ACDelco PSC Committee

members. To fix the issue, a user focus group met with our vendor
and the issues were resolved.
CONNECTION now has the traditional dropdown style menu
that users find easier to use. Another improvement is access to
three types of training: Technical Training, Product Videos, and
CONNECTION Training. You can find all of the training under
Tools>ACDelco Support and Help.
CONNECTION Training provides you access to new videos on
the new features and benefits of the tool, as well as the Quick
Reference Guides. ACDelco Product Videos highlight the
attributes of ACDelco parts, and Technical Training link directly
to the training found on the ACDelco Training site (to get training
credit, sign in at acdelcotraining.com).
This new training is also available through the Smart Page in
CONNECTION. Click the new ACDelco icon to view the Smart
Page which includes links to available technical training and
product videos appropriate to the part type.

2015 General Motors. All rights reserved. The emblems, logos, vehicle model names and other marks herein are the trademarks of General Motors, its subsidiaries, affiliates or licensors