Name.

Batch.
Subject:

Front Office

Time : 3 Hours

Full Marks: 100

1.
2.
3.
4.
5.
6.
7.
8.

Full form of FRRO ?

Full form of HRACC?
What is occupancy? Ans: ...
Name the 2 sources of reservation. Ans: a)b)
Name the 2 modes of reservation. Ans: a)b)
Name the 2 types of room.
Ans: a)b)
Name the 2 types of food plan.
Ans: a)b)
Name the 4 front office equipment.
a).b).c)d)..
9. What is C form? Ans: ...
10. Full form ARR. Ans: ...
11. Where is Motel located? Ans: ...
12. Give an example of a hotel on the basis of location. Ans: .
13. A room having separate living and bed room in known as .
14. The facility of awakening guest is known as.
15. The process of locating guest in a specific location in hotel is known as.
16. Which government body in India gives star classification to hotels? Ans: .
17. The room situated beside the swimming pool is called
18. A room and American breakfast includes in which food plan? Ans: .
19. Full form of DNA. Ans: .
20. Full form of ADR. Ans: .
21. The Published Room Rate List is called ..
22. Who is the governor of West Bengal? Ans: .
23. What is the name of the currency of Switzer Land? Ans: .
24. Name the capital of Switzer Land. Ans: .
25. Name 2 heritage hotels in India. Ans: .
26. The room on the topmost floor of a hotel is called a
27. Which plan is also known as Demi- Pension Plan? Ans: .
28. Name the currency of Russia. Ans: .
29. American plan also known as.
30. Full form of MAP. Ans: .
31. The full form of GDS is
32. Name any 2 different types of Reservation. Ans: a)b)
33. Whitney slip is also known as..
34. Define Over booking? Ans

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35. Full form of GDS. Ans: .

36. Who is the Tourism Minister of India? Ans: .
37. Who is the Tourism Minister of West Bengal? Ans: .
38. Define European Plan? Ans: ...
39. Murphy beds are used in .. Room.
40. In a Twin Room, the number & the type of beds are ..
41. Name any four five star hotel in New Delhi

1.
2.
3.
4.

..
..
..
..

42. Define Walk In? Ans

43. The guest enters into a large hotel from its

a)
b)
c)
d)

Lobby
Front Office
Reception
Restaurant

44. What is a motel? Ans

a)
b)
c)
d)

A small hotel situated in the port of entry.

A small hotel on the high way where motorists check in
A large hotel with gambling facilities
A hotel with a speciality restaurant

45. Which one of the following is a heritage hotel

a)
b)
c)
d)

Maurya Sheraton,Delhi
Juhu Centaur,Mumbai
Rambagh Palace,Jaipur
Leela Kempeinsky, Mumbai

46. One would find boatels in

a) Manali
b) Srinagar
c) Loktak

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d. Ooty
47. Duplex Room is a room with
a) Air Conditioner
b) Two consecutive floors connected by internal stairs
c) Room situated on terrace
d) An Murphy bed
48. A Hotel smaller in size with modest boarding and lodging facilities is known as
a) Downtown Hotel
b) Resort Hotel
c) Airport Hotel
d) Inns
49. Founder of Hotel Taj Mumbai was
a) Jamshedji Tata
b) Ghanshyam Das Birla
c) Nusli Wadia
d) Dhiru Bhai Ambani

50. Name of the founder of Oberoi Group of Hotel Chain

a) Mahavir Singh Oberoi
b) Mahipal Singh Oberoi
c) Mohan Singh Oberoi
d) None of the above
51. Hotel Asoka, which became flagship hotel of ITDC came into being in the year.
a) 1956
b) 1965
c) 1968
d) None of the above

52. Modified American plan includes including room rent.

a) Two meals of the day + Breakfast
b) One meal of the day+ Breakfast
e) Only Breakfast

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53. Continental plan means room rent includes .

a) 1 major meals
b) All meals a day
c) Only Breakfast
d) None of the above
54. Cabana means
a) Studio room
b) Twin rooms
c) Triple room
d) Room attached to the swimming pool ride for changing or resting
55. Which state has the maximum number of heritage hotels in India
a) Rajasthan
b) Uttar Pradesh
c) Maharashtra
d) Karnataka
56. The DND cards in a maids trolley belong to
a) Bathroom supplies
b) Guestroom supplies
c) Linen supplies
d) Room service supplies
57. Commercial hotels situated at
a) Heart of the city
b) Port of entry
c) Near Sea beaches
d) None of the above
58. APR is the term used in hotel industry for identifying
a) Average Revenue Rate
b) Average Rack Rate
c) Average Room Revenue
d) Actual Room Rate
59. Identify an international franchise hotel chain
a) Taj Group
b) ITC Welcome Group
c) Marriots
d) Lemon Tree

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60. A hotel employee who suggest tour plan and travel arrangements of guests is
a) Housekeeper
b) Chef De Cuisine
c) Concierge
d) None of these
61. A hotel room with all guest rooms occupied is called
a) Green House
b) Full House
c) Houseful
d) None of these
62. Regular published rate of a hotel is called
a) Room Rate
b) Rack Rate
c) Normal Rate
d) None of these
63. A room viewing a landscape, water body or any other scenic view is
a) Lanai
b) Pent House
c) Cabana
d) None of these
64. Facility of food & beverage service in guest room is known as
a) Full service
b) Room service
c) Service station
d) None of these
65. Picking of a phone should be
a) within 3 rings
b) Before 3 rings
c) After 3 rings
d) None of these
66. Which is the first state in India to convert its Maharajas property into hotel
a) Rajasthan
b) Kashmir
c) Uttar Pradesh
d) Madhya Pradesh

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67. In which year Indian Tobacco company(ITC) entered in hotel industry

a) 1958
b) 1956
c) 1957
d) None of these
68. Which is the hotel on wheels
a) Motel
b) Rotel
c) Floatel
d) Airtel
69. A hotel situated near an airport is known as
a) Floatel
b) Airtel
c) Motel
d) None of these
70. Customers who want to stay for a longer period prefers
a) Commercial Hotels
b) Resort Hotel
c) Residential Hotels
d) Motels
71. Transit hotels are located on
a) Highways
b) Roadways
c) Seaside
d) None of these
72. Example of a floating hotel is
a) Resort
b) Motels
c) Houseboat
d) None of these
73. The term GRE means
a) Group Relation Executive
b) Guest Retention Executive
c) Guest Relation Executive
d) All of them

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74. Las Vegas is the best example for

a) Casino Hotels
b) Heritage Hotels
c) Budget Hotels
d) None of these
75. A shuttle service to the airport is a typical feature of which type of hotel
a) Resort
b) Airport Hotel
c) Casino Hotel
d) None of these
76. Parking facilities must be a typical feature of
a) Resort
b) Tray
c) Motel
d) None of these
77. Recaudmeans
a) Atypeofdish
b) Analcoholstore
c) Atypeofservingbowl
d) Noneofthese
78. Nameacountrywherewe cansee acapsulehotel
China
Japan
Malaysia
Noneofthese
79. Abusiness loungewill befoundina hotel
a) IndependentHotel
b) ResortHotel
c) BusinessHotel
d) Noneofthese
80. Earliestlodgingplacesarecalled
a) Inns
b) Restaurants
c) Motels
d) Noneofthese
81. Whichoneofthefollowinghotelfacedterroristattack

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a) TajGateway
b) TajTrident
c) TajMumbai
d) Noneofthese
82. What is PMS?
83. Name two software used in hotel?
84. Full form of NCR?
85. What is wake up device?
86. What is facsimile?
87. Semi- automated systems and equipment are becoming less common in which
size of hotel?
88. What guest data required while reservation write at least four?
89. What facilities in medium range hotel list down three?
90. Write three specification of five star hotel?
91. Define hotel?
92. What is walk in guest?
93. Write two advantage of density chart?
94. Write two advantage of diary system?
95. In the case of overbooking who are the guests you will shift to other hotels?
96. What FRRO?
97. List down two concept of registration system?
98. The flow of tranction of in the registration process can be divided into how
many phase?
99. Write four document generated during registration?
100.
Define casino hotel?
101.
Who is deputed to bring the acknowledgement of receipt from the
FRRO?

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